Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the accessibility of your server Regarding the correspondence that you and I have had since 10/2/15, we are experiencing an extremely rare case in which our Server Team agents do not have the ability to access your databases or any backups as well We have already investigated the option of migrating all data to another server if possible, however, due to this issue we have not been able to It is for this reason that I have brought this problem to the attention of the highest level of system administrators within the company, and are currently still waiting for any new information they can provide As per the email that I sent to you earlier today, we are looking to hopefully have a more concrete work around for this matter as of tomorrow, in order to regain all access If everything goes according to plan, we can follow through afterwards with a permanent solution to the server problems that you have experienced hereOnce everything has been resolved, we will be more than happy to provide you with free months of any server you wish to have That being said, I will keep in contact with you regarding any updates on this case, and you can continue to email me with any questions or concerns to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What happens if I wait until after 8/22/15? What if I don't have the money to do that right now? Regards, [redacted] ***
I purchased registration services from the aforementioned company to last one year, ending on 8/30/ At the time of purchase, I believed I owed no further monies to them In June of 2016, they notified me that my upcoming invoice would be $ I thought that I might have misread the contract, but thought the price fair A week before the payment was to be processed, they told me that the amount owed would be $ As I thought this to be outrageous, I decided to cancel, but wasn't able to proceed with cancellation until one day after the contract was to be renewed I thought it reasonable to be able to cancel the renewal as it was only one day after I proceeded to submit the cancellation and transfer the registration with a more economical internet service provider/registrar Not to my surprise, they attempted to charge me for the $although I had submitted the cancellation one day prior to the attempt to process their fraudulent fees Now they won't release
We signed up for hosting and Wordpress on 1and1.comAs soon as we did, we realized they have horrible customer service (on hold forever, untrained people in different countries who don't know what they are doing)So we waited the days we needed before switching to another companySince switching, 1andInternet has repeatedly tried to charge the account for the services we cancelled - REPEATEDLYWe have called them times to cancel the service and were told that it was done, but they keep trying to charge the credit card on the account (Lisa D***)They are HORRIBLE - this has been going on month after month for over months!
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoice which had generated for your domain order Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedOur System Administrators are working on having this matter resolved as soon as possibleDue to this inconvenience, we have cleared the balance of $so that your first year of registration is covered free of charge My records indicate that one of my colleagues here within our Domain Administration Team has already reached out to you regarding this issueFor the records of this complaint, the domain name: [redacted] .com has already been successfully restored into your accountThat being said, please understand that we do not send out or sell any of our customer’s personal informationHowever, it is possible for information such as email addresses and phone numbers to be seen publicly under ICANN’s WhoIS records, if your domain contact information was set to public registration, instead of privateThis matter can be easily resolved by changing the domain contact information within the Control Panel of your account, or with the assistance of our Tech Team agents over the phone per your request Regarding the transfer of this domain, there is an initial day ICANN regulated domain registration period that needs to pass before any transfer to another provider can be processedIn this case, the first available date that you could initiate the domain transfer would be on 12/30/ Once we have reached this date, please contact us via email to: ***@1and1.com, so that we can make sure there is no longer a domain transfer lock on the account, and provide you with your domain authorization code (also available within your Control Panel), so you can move it to a new registrarOnce the domain transfer is complete, per your request we will immediately cancel this account Moving forward, there will be no other invoices generated during this waiting period, as this domain is the only billable feature, and is currently covered free of charge up until 10/31/ With that matter having been covered, I also apologize for any lack of contact while trying to reach Sebastian G [redacted] He is in fact the Head of Customer Service, however, the email that you received was an automated one, and any responses to them go into a general work pool that are then handled by specialized agentsHe unfortunately does not have any direct contact information which is availableSince you had not received a timely response, I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with your personal information having been compromised Regarding the conversation that we had today (9/2/16), this email confirms that the balance associated with this fraudulent account had been sent over to our Collections Team in errorThis should not have happened, as the account had been marked as fraudulent, and canceled, which means that any balance is considered as invalidFor your records, this has not, and will not affect your credit At this time, we are pulling and waiving the balance of $from our Collections Team, and you will not be contacted regarding this again If you require any additional assistance, please feel free to contact us here in the Solutions Team by phone at: ###-###-####, or via email to: [redacted] Once more, we apologize for any inconvenience that has been caused hereThank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
I do not know how this company has a A rating with as many negative reviews on both here and the internetI signed up years ago for a service that I never usedGiven, I signed up and I paid the bill, but 1&never canceled the account and simply just continued to bill the account indefinitelyI recognized it this year just after they charged me for the two accounts because I am trying to cancel them and make sure they don't bill me againI questioned why they would continue to charge me even though I actually never used the service and didn't get a response to thatI was given an email to contact to cancel the account but I've tried twice and no one will respond to meI also asked at that time that since I never used the service (which the technician agreed) could I maybe get a refund for this recent chargeHe told me to ask through the emailSo now two months later I can get no confirmation on the cancel and simply had to cancel the payment through Paypal hoping I don't get charged next yearIf that isn't real character I don't know what isI have been a customer service manager for years and this is now a lesson for my associates on the affect of bad communicationOf course it will grow the bottom line if you feel your character can take the hit
Dear [redacted] , We are more than happy to look into this matter for you, however, there was not enough information provided for us to properly research and assist youIn regard to the problem that you have brought to the attention of the Revdex.com, please send the account number or name that is listed as the account holder in reply Once we have received that info, we can find the account in question, and we can begin to work on a resolution to this unfortunate situation We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
BasicsThis company refuses to provide BASIC, common-sense customer serviceI'm not surprised by the customer rating here and that's what's most importantYou may want to ask yourself how a company has an A+ rating and an F from it's actual clientsI think I'm going to dedicate a good amount of time next year warning people about this companyIt's not as if I asked complicated questions or wanted special servicesMy year old knows how to work on resolutionsDO NOT USE THIS COMPANYBasicsCommon-sense basics
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the accessibility of your server We just received this rejection notification yesterday (10/22/15), but I know that since the time this rejection was filed after I had sent my initial response (10/8/15), you and I have worked together in order to reach a resolutionThe following information listed is for the records kept and handled by the Revdex.com I had consulted my System Administrators and worked with them in order to regain server accessibility, so that you once again had access to all of your data, which you have confirmed with meI offered you free months of service for any server of your choice, which you accepted, and as per our most recent correspondence on 10/15/15, you ordered a new Cloud Server, and I informed you of the free credits which I have applied to your account for that particular contract That being said, there is no outstanding issue at this time that requires further resolution Moving forward, you can continue to email me with any questions or concerns to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the accessibility of your server Regarding the correspondence that you and I have had since 10/2/15, we are experiencing an extremely rare case in which our Server Team agents do not have the ability to access your databases or any backups as well We have already investigated the option of migrating all data to another server if possible, however, due to this issue we have not been able to It is for this reason that I have brought this problem to the attention of the highest level of system administrators within the company, and are currently still waiting for any new information they can provide As per the email that I sent to you earlier today, we are looking to hopefully have a more concrete work around for this matter as of tomorrow, in order to regain all access If everything goes according to plan, we can follow through afterwards with a permanent solution to the server problems that you have experienced hereOnce everything has been resolved, we will be more than happy to provide you with free months of any server you wish to have That being said, I will keep in contact with you regarding any updates on this case, and you can continue to email me with any questions or concerns to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What happens if I wait until after 8/22/15? What if I don't have the money to do that right now? Regards, [redacted] ***
I purchased registration services from the aforementioned company to last one year, ending on 8/30/ At the time of purchase, I believed I owed no further monies to them In June of 2016, they notified me that my upcoming invoice would be $ I thought that I might have misread the contract, but thought the price fair A week before the payment was to be processed, they told me that the amount owed would be $ As I thought this to be outrageous, I decided to cancel, but wasn't able to proceed with cancellation until one day after the contract was to be renewed I thought it reasonable to be able to cancel the renewal as it was only one day after I proceeded to submit the cancellation and transfer the registration with a more economical internet service provider/registrar Not to my surprise, they attempted to charge me for the $although I had submitted the cancellation one day prior to the attempt to process their fraudulent fees Now they won't release
We signed up for hosting and Wordpress on 1and1.comAs soon as we did, we realized they have horrible customer service (on hold forever, untrained people in different countries who don't know what they are doing)So we waited the days we needed before switching to another companySince switching, 1andInternet has repeatedly tried to charge the account for the services we cancelled - REPEATEDLYWe have called them times to cancel the service and were told that it was done, but they keep trying to charge the credit card on the account (Lisa D***)They are HORRIBLE - this has been going on month after month for over months!
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoice which had generated for your domain order Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedOur System Administrators are working on having this matter resolved as soon as possibleDue to this inconvenience, we have cleared the balance of $so that your first year of registration is covered free of charge My records indicate that one of my colleagues here within our Domain Administration Team has already reached out to you regarding this issueFor the records of this complaint, the domain name: [redacted] .com has already been successfully restored into your accountThat being said, please understand that we do not send out or sell any of our customer’s personal informationHowever, it is possible for information such as email addresses and phone numbers to be seen publicly under ICANN’s WhoIS records, if your domain contact information was set to public registration, instead of privateThis matter can be easily resolved by changing the domain contact information within the Control Panel of your account, or with the assistance of our Tech Team agents over the phone per your request Regarding the transfer of this domain, there is an initial day ICANN regulated domain registration period that needs to pass before any transfer to another provider can be processedIn this case, the first available date that you could initiate the domain transfer would be on 12/30/ Once we have reached this date, please contact us via email to: ***@1and1.com, so that we can make sure there is no longer a domain transfer lock on the account, and provide you with your domain authorization code (also available within your Control Panel), so you can move it to a new registrarOnce the domain transfer is complete, per your request we will immediately cancel this account Moving forward, there will be no other invoices generated during this waiting period, as this domain is the only billable feature, and is currently covered free of charge up until 10/31/ With that matter having been covered, I also apologize for any lack of contact while trying to reach Sebastian G [redacted] He is in fact the Head of Customer Service, however, the email that you received was an automated one, and any responses to them go into a general work pool that are then handled by specialized agentsHe unfortunately does not have any direct contact information which is availableSince you had not received a timely response, I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] I sincerely apologize for any inconvenience associated with your personal information having been compromised Regarding the conversation that we had today (9/2/16), this email confirms that the balance associated with this fraudulent account had been sent over to our Collections Team in errorThis should not have happened, as the account had been marked as fraudulent, and canceled, which means that any balance is considered as invalidFor your records, this has not, and will not affect your credit At this time, we are pulling and waiving the balance of $from our Collections Team, and you will not be contacted regarding this again If you require any additional assistance, please feel free to contact us here in the Solutions Team by phone at: ###-###-####, or via email to: [redacted] Once more, we apologize for any inconvenience that has been caused hereThank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
I do not know how this company has a A rating with as many negative reviews on both here and the internetI signed up years ago for a service that I never usedGiven, I signed up and I paid the bill, but 1&never canceled the account and simply just continued to bill the account indefinitelyI recognized it this year just after they charged me for the two accounts because I am trying to cancel them and make sure they don't bill me againI questioned why they would continue to charge me even though I actually never used the service and didn't get a response to thatI was given an email to contact to cancel the account but I've tried twice and no one will respond to meI also asked at that time that since I never used the service (which the technician agreed) could I maybe get a refund for this recent chargeHe told me to ask through the emailSo now two months later I can get no confirmation on the cancel and simply had to cancel the payment through Paypal hoping I don't get charged next yearIf that isn't real character I don't know what isI have been a customer service manager for years and this is now a lesson for my associates on the affect of bad communicationOf course it will grow the bottom line if you feel your character can take the hit
I cannot seem to get my account cancelled, I have tried to contact customer service but the billing keeps on coming
Dear [redacted] , We are more than happy to look into this matter for you, however, there was not enough information provided for us to properly research and assist youIn regard to the problem that you have brought to the attention of the Revdex.com, please send the account number or name that is listed as the account holder in reply Once we have received that info, we can find the account in question, and we can begin to work on a resolution to this unfortunate situation We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
BasicsThis company refuses to provide BASIC, common-sense customer serviceI'm not surprised by the customer rating here and that's what's most importantYou may want to ask yourself how a company has an A+ rating and an F from it's actual clientsI think I'm going to dedicate a good amount of time next year warning people about this companyIt's not as if I asked complicated questions or wanted special servicesMy year old knows how to work on resolutionsDO NOT USE THIS COMPANYBasicsCommon-sense basics
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the accessibility of your server We just received this rejection notification yesterday (10/22/15), but I know that since the time this rejection was filed after I had sent my initial response (10/8/15), you and I have worked together in order to reach a resolutionThe following information listed is for the records kept and handled by the Revdex.com I had consulted my System Administrators and worked with them in order to regain server accessibility, so that you once again had access to all of your data, which you have confirmed with meI offered you free months of service for any server of your choice, which you accepted, and as per our most recent correspondence on 10/15/15, you ordered a new Cloud Server, and I informed you of the free credits which I have applied to your account for that particular contract That being said, there is no outstanding issue at this time that requires further resolution Moving forward, you can continue to email me with any questions or concerns to: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com