I purchased a year internet plan from the company and my card was billed for all three years I then received confirmation that only showed year even though I was billed for three I was told there was a glitch but then I received emails saying I was only billed for year and the rest would be billed next year I told them I already had paid the full years Getting a hold of a manager or anyone who can do anything at this company seems close to impossible They cannot produce a proper bill and I have nothing other than a few emails (that all say different things) to prove my case I asked for a proper receipt and acknowledgement from a manager stating that I did in fact pay for three years already and that they will produce a proper receipt No one seems able to do that at this company and their service and support is absolutely awful
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account Our records indicate that the unwanted Business Mailbox has already been canceled, and a refund associated with this in the amount of $was issued on 12/4/Please confirm this refund with your bank/financial institutionYou would have been made aware of this action taking place, however, unfortunately the agent that processed the cancellation and refund did not contact you via emailI apologize for this miscommunication In order to assist you further with this matter, I have issued free months of hosting to your Business packageSince this service is currently paid for until 2/3/16, this means that the hosting portion of your account will now be covered free of charge up until 8/3/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I cancelled my domain within the time frame specified by the companyThey still took money out of my account and have not refunded itIve asked them to refund it and received no response
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account According to our records, at your request the account in question was canceled yesterday, (11/3/14)Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoice which had generated for your domain order Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedOur System Administrators are working on having this matter resolved as soon as possible My records indicate that one of my colleagues here in the Solutions Team has already reached out to you regarding this issueFor the records of this complaint, listed below is one of the comprehensive emails sent to you by them, regarding your options to keep the domain name at this time or to cancel the account Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting us I apologize for any inconvenience caused in this matter It appears there was an error with the initial invoice and the regular registration rate was applied for [redacted] .com I have issued a refund for the $charge in full Please allow 3-days for the refund to post to your payment method It should not take that long to receive the refund but if you do not receive it within that time please advise in reply If you do not wish to retain [redacted] .com we can, with your permission in reply, set the entire account and the domain to cancel immediately You would have the option to maintain the domain for days from the initial registration date, 10/30/15, then transfer it to a new registrar to maintain ownership of the domain However if you would prefer immediate cancellation please advise in reply and we will proceed with the immediate cancellation of your account Thank you for your patience in this matter and again I apologize for any inconvenience caused If you have any further questions please do not hesitate to contact us Sincerely, John K [redacted] Solutions Manager 1&Internet Inc That being said, your refund of $had been processed back to your credit card on 11/20/ After researching all previous correspondence, I see that you had informed my colleague that you would be waiting until the initial day ICANN regulated domain registration period has passed on 12/30/15, in order to transfer the domain: [redacted] .com to another providerPlease contact us via email to: [email protected] at that time, so that we can make sure there is no longer a domain transfer lock on the account, and provide you with your domain authorization code (also available within your Control Panel), so you can move it to a new registrarOnce the domain transfer is complete, we will immediately cancel this account, and all information associated with it Moving forward, there will be no other invoices generated during this waiting period, as this domain is the only billable feature, and is currently covered free of charge up until 10/30/ Once more, we apologize for any inconvenience that has been caused here, and are working very hard to resolve this matter Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain name: [redacted] .com As per your correspondence with my colleague Matthew of the Solutions Team, this domain has been completely restored to your accountWe have also applied a credit in order for this reactivation to be processed without any additional charge to youOnce the day waiting period has passed the initial date that it had been registered with 1&Internet Inc., you will be able to transfer your domain [redacted] .com to the provider of your choice We appreciate your patience and time spent working with us in order to resolve this matter for you Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanks you for your help resolving this
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused hereRegarding our conversation today (12/1/16), this email confirms that we are in the process of redeeming the domain name: [redacted] Per your request, you will only be charged the annual renewal rate of $(+$ICANN Fee), and will not be held responsible for the $Redemption Fee We understand how frustrating a case such as this can be, since the information that had been initially provided to you was incorrect, which led to you being told that you would have to pay the additional $fee, after the $(+$ICANN Fee) renewal fee had been agreed toDue to what had occurred, I will bring this matter to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers As discussed earlier, the domain redemption process typically takes up to hours, and you will be contacted by our Domain Administration Team once it has been reactivated under your account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Unauthorized charges occurred from this company, on my Visa billOne in early February for a very small amount (probably to test if it would go through), then one in April for over $I have had no contact with this company nor have I heard from themI noticed the charges today, contacted my bank and had to close the Visa card to investigate fraudulent charges
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to the conversation that you had earlier with Caitlin of my Solutions Team, we have confirmed that this account has already been canceled Along with that, the balance of $was waived as of 1/16/ The email that you received on 1/21/referencing the check that you sent in being destroyed was an automated email that is sent whenever we receive a check, since we do not accept checks as a form of paymentWe apologize for any confusion caused by that correspondence since your check was sent while we were in the process of clearing your balance Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account According to our records, it seems that my Technical Specialist Tristan whom you have been speaking with today, has taken care of this matter for you, in order for the DNS settings to work properly again In addition to that, we are going to refund your most recent invoice in the amount of $ Please allow 3-business days for this refund to be processed to your credit card Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
The charge my account after I remove my credit card from their accountThey have taken over days to refund my moneyThey charged my account without my approval when I email them business days prior to my debit card being chargedThis put my account in the negitiveI still have not received my refund
I signed up, with 1and1.com last month The person I spoke with over the phone, and then through email, "John-Michael Q [redacted] " Painted a wonderful picture of the service and quality of service I would get if I sign up with 1and1.com So I did WORST mistake of my life - technical support (Never answers emails) - customer support (Never answers emails) - Billing (Never answers email and changes billing date to not match payment received, then shuts down my service) I called once and explained to the person I spoke with, about my issue This guy told me to send them an email, and then HUNG UP THE PHONE!!! What is going on? This company has more bad reviews against them, but yet, Revdex.com gives them an A+ rating? There is NO WAY!!!! The company changed my monthly bill date from the 16th to the 11th The person I just spoke with, told me it was because there were only 28-days in February However, THIS IS APRIL, last month was March 02/20/- $ 03/16/
So I originally never heard of this company until I was checking my credit card statements back in December and found a charge from this companyNow, I had not used this card for over half a year so I was suspicious of the charge and tried contacting them to figure out what I was being billed for After several unsuccessful attempts at trying to contact them and being put on hold for an hour each time, I was finally able to talk to one of their representatives over the phoneWhen I asked to find out what it was that I supposedly purchased I was told that it was a website domain nameI have never tried to make a website before, so I figured that somebody might of stolen my credit card information and purchased the domain name using my informationWhen I asked for what the website name was (so I could go to the website and get more information on who possibly stole my credit card information), the representative sounded kind of panicky and ended up hanging up on me I called a
I never purchased anything from this company but discovered a fee on my card for on 9/25/Unable to reach anyone at the numbers I found online to dispute the charges I had to cancel my account and get a new card to dispute tjis charge with my card companyThis isn't fare to people who need their money and who never did business with this companyI'm trying to figure out how they got my card info when I never use this card for Internet purchases or to order anything onlineIt's even more messed up because I never heard of this company
This company clearly states if your not satisfied you make one click and you can cancelThis is not the case at all and fraud to meYou have days otherwise your binded by the contract and this company makes it so you can't cancel periodWhen you click cancel account it goes to an error page than you call customer service and they tell you need to send them an authorization form to cancel itThe link doesn't work and you can't cancelThis business should be put down as fraudI never seen anything like itI contacted them weeks straight and charged my account and now they say I cant cancelNot only that there VPS is supposed to be unmanaged but they use ah hardwired firewall and only ports open are [redacted] ** periodWaste of money
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the charges in question and claims to active services In regard to our conversation, I can confirm that this service has been canceled due to fraudulent activityAs discussed, through the dispute that you have filed through your bank or financial institution, you will receive refunds for all charges that were processedOur records indicate that a total of $had been debited from your credit card Moving forward, there will be no further problems in reference to you being billed by 1&Internet Incsince this account has been canceled due to fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
We have never heard of nor dealt with the web hosting company called www.1and1.com They charged our checking account $on Dec13, Our bank [redacted] is giving us multiple contradicting instructions as to how to resolve this issueThey put this amount of money back into our account but then told us that if they cannot validate that fraud has taken place, they will take the money back out out our account
I purchased a year internet plan from the company and my card was billed for all three years I then received confirmation that only showed year even though I was billed for three I was told there was a glitch but then I received emails saying I was only billed for year and the rest would be billed next year I told them I already had paid the full years Getting a hold of a manager or anyone who can do anything at this company seems close to impossible They cannot produce a proper bill and I have nothing other than a few emails (that all say different things) to prove my case I asked for a proper receipt and acknowledgement from a manager stating that I did in fact pay for three years already and that they will produce a proper receipt No one seems able to do that at this company and their service and support is absolutely awful
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account Our records indicate that the unwanted Business Mailbox has already been canceled, and a refund associated with this in the amount of $was issued on 12/4/Please confirm this refund with your bank/financial institutionYou would have been made aware of this action taking place, however, unfortunately the agent that processed the cancellation and refund did not contact you via emailI apologize for this miscommunication In order to assist you further with this matter, I have issued free months of hosting to your Business packageSince this service is currently paid for until 2/3/16, this means that the hosting portion of your account will now be covered free of charge up until 8/3/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I cancelled my domain within the time frame specified by the companyThey still took money out of my account and have not refunded itIve asked them to refund it and received no response
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account According to our records, at your request the account in question was canceled yesterday, (11/3/14)Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the invoice which had generated for your domain order Unfortunately, we are currently experiencing a “Billing Bug” in our system, that is affecting a certain number of new domain orders to customers, by not applying the correct promotional rate to the invoice that generates for the domain order placedOur System Administrators are working on having this matter resolved as soon as possible My records indicate that one of my colleagues here in the Solutions Team has already reached out to you regarding this issueFor the records of this complaint, listed below is one of the comprehensive emails sent to you by them, regarding your options to keep the domain name at this time or to cancel the account Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting us I apologize for any inconvenience caused in this matter It appears there was an error with the initial invoice and the regular registration rate was applied for [redacted] .com I have issued a refund for the $charge in full Please allow 3-days for the refund to post to your payment method It should not take that long to receive the refund but if you do not receive it within that time please advise in reply If you do not wish to retain [redacted] .com we can, with your permission in reply, set the entire account and the domain to cancel immediately You would have the option to maintain the domain for days from the initial registration date, 10/30/15, then transfer it to a new registrar to maintain ownership of the domain However if you would prefer immediate cancellation please advise in reply and we will proceed with the immediate cancellation of your account Thank you for your patience in this matter and again I apologize for any inconvenience caused If you have any further questions please do not hesitate to contact us Sincerely, John K [redacted] Solutions Manager 1&Internet Inc That being said, your refund of $had been processed back to your credit card on 11/20/ After researching all previous correspondence, I see that you had informed my colleague that you would be waiting until the initial day ICANN regulated domain registration period has passed on 12/30/15, in order to transfer the domain: [redacted] .com to another providerPlease contact us via email to: [email protected] at that time, so that we can make sure there is no longer a domain transfer lock on the account, and provide you with your domain authorization code (also available within your Control Panel), so you can move it to a new registrarOnce the domain transfer is complete, we will immediately cancel this account, and all information associated with it Moving forward, there will be no other invoices generated during this waiting period, as this domain is the only billable feature, and is currently covered free of charge up until 10/30/ Once more, we apologize for any inconvenience that has been caused here, and are working very hard to resolve this matter Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I signed up to get a domain and also to get it hosted, however my website never worked, and I was charged for so long, and I didn;t know
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domain name: [redacted] .com As per your correspondence with my colleague Matthew of the Solutions Team, this domain has been completely restored to your accountWe have also applied a credit in order for this reactivation to be processed without any additional charge to youOnce the day waiting period has passed the initial date that it had been registered with 1&Internet Inc., you will be able to transfer your domain [redacted] .com to the provider of your choice We appreciate your patience and time spent working with us in order to resolve this matter for you Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thanks you for your help resolving this
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused hereRegarding our conversation today (12/1/16), this email confirms that we are in the process of redeeming the domain name: [redacted] Per your request, you will only be charged the annual renewal rate of $(+$ICANN Fee), and will not be held responsible for the $Redemption Fee We understand how frustrating a case such as this can be, since the information that had been initially provided to you was incorrect, which led to you being told that you would have to pay the additional $fee, after the $(+$ICANN Fee) renewal fee had been agreed toDue to what had occurred, I will bring this matter to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers As discussed earlier, the domain redemption process typically takes up to hours, and you will be contacted by our Domain Administration Team once it has been reactivated under your account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Unauthorized charges occurred from this company, on my Visa billOne in early February for a very small amount (probably to test if it would go through), then one in April for over $I have had no contact with this company nor have I heard from themI noticed the charges today, contacted my bank and had to close the Visa card to investigate fraudulent charges
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to the conversation that you had earlier with Caitlin of my Solutions Team, we have confirmed that this account has already been canceled Along with that, the balance of $was waived as of 1/16/ The email that you received on 1/21/referencing the check that you sent in being destroyed was an automated email that is sent whenever we receive a check, since we do not accept checks as a form of paymentWe apologize for any confusion caused by that correspondence since your check was sent while we were in the process of clearing your balance Moving forward, you will no longer be billed or invoiced for this service, since the account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account According to our records, it seems that my Technical Specialist Tristan whom you have been speaking with today, has taken care of this matter for you, in order for the DNS settings to work properly again In addition to that, we are going to refund your most recent invoice in the amount of $ Please allow 3-business days for this refund to be processed to your credit card Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
The charge my account after I remove my credit card from their accountThey have taken over days to refund my moneyThey charged my account without my approval when I email them business days prior to my debit card being chargedThis put my account in the negitiveI still have not received my refund
I signed up, with 1and1.com last month The person I spoke with over the phone, and then through email, "John-Michael Q [redacted] " Painted a wonderful picture of the service and quality of service I would get if I sign up with 1and1.com So I did WORST mistake of my life - technical support (Never answers emails) - customer support (Never answers emails) - Billing (Never answers email and changes billing date to not match payment received, then shuts down my service) I called once and explained to the person I spoke with, about my issue This guy told me to send them an email, and then HUNG UP THE PHONE!!! What is going on? This company has more bad reviews against them, but yet, Revdex.com gives them an A+ rating? There is NO WAY!!!! The company changed my monthly bill date from the 16th to the 11th The person I just spoke with, told me it was because there were only 28-days in February However, THIS IS APRIL, last month was March 02/20/- $ 03/16/
So I originally never heard of this company until I was checking my credit card statements back in December and found a charge from this companyNow, I had not used this card for over half a year so I was suspicious of the charge and tried contacting them to figure out what I was being billed for After several unsuccessful attempts at trying to contact them and being put on hold for an hour each time, I was finally able to talk to one of their representatives over the phoneWhen I asked to find out what it was that I supposedly purchased I was told that it was a website domain nameI have never tried to make a website before, so I figured that somebody might of stolen my credit card information and purchased the domain name using my informationWhen I asked for what the website name was (so I could go to the website and get more information on who possibly stole my credit card information), the representative sounded kind of panicky and ended up hanging up on me I called a
I never purchased anything from this company but discovered a fee on my card for on 9/25/Unable to reach anyone at the numbers I found online to dispute the charges I had to cancel my account and get a new card to dispute tjis charge with my card companyThis isn't fare to people who need their money and who never did business with this companyI'm trying to figure out how they got my card info when I never use this card for Internet purchases or to order anything onlineIt's even more messed up because I never heard of this company
This company clearly states if your not satisfied you make one click and you can cancelThis is not the case at all and fraud to meYou have days otherwise your binded by the contract and this company makes it so you can't cancel periodWhen you click cancel account it goes to an error page than you call customer service and they tell you need to send them an authorization form to cancel itThe link doesn't work and you can't cancelThis business should be put down as fraudI never seen anything like itI contacted them weeks straight and charged my account and now they say I cant cancelNot only that there VPS is supposed to be unmanaged but they use ah hardwired firewall and only ports open are [redacted] ** periodWaste of money
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the charges in question and claims to active services In regard to our conversation, I can confirm that this service has been canceled due to fraudulent activityAs discussed, through the dispute that you have filed through your bank or financial institution, you will receive refunds for all charges that were processedOur records indicate that a total of $had been debited from your credit card Moving forward, there will be no further problems in reference to you being billed by 1&Internet Incsince this account has been canceled due to fraudulent activity Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
We have never heard of nor dealt with the web hosting company called www.1and1.com They charged our checking account $on Dec13, Our bank [redacted] is giving us multiple contradicting instructions as to how to resolve this issueThey put this amount of money back into our account but then told us that if they cannot validate that fraud has taken place, they will take the money back out out our account