123 Inkjets

Thank you for contacting us regarding the return order for order #We have spoken with him regarding his return items and refunded the card used for the purchasePlease let us know if there is anything more we may do to assure he is completely satisfied with his experience with 123inkjets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10085766, and find that this resolution is satisfactory to me The business has refunded the cost of the defective products as stated in their letterI sent the items back to the company Friday, 6/13/Although the products did not work as expected, the company made good on their one year guarantee and credited my account even before receiving the defective products and also provided a postpaid merchandise return labelI am very pleased with my interactions with this company and their handling of this unfortunate incident Regards, [redacted]

Thank you for ordering with us! I am very sorry to hear that you encountered a problem while ordering from our siteOur rewards program is an offer at the end of checkout and you would have been taken to a different website to join the
programBy entering this program you would have had
to enter your email address twice and confirm the setup by clicking the “yes”
button to authorize and create a loginIf you no longer wish to have this
membership and to ensure no future charges for this, you may contact Customer
Service Department at ###-###-#### Monday-Saturday 7am-7pm Central time or
email them at [email protected] and any additional information can be found at the website www.123inkjetsrewards.com
We are truly
sorry for the confusion surrounding this rewards program and we have spoken with 123inkjets rewards and they have refunded your account back to your credit card used for the original order and cancelled the subscriptionAgain, we sincerely apologize for any inconvenience this may have caused and if you have any additional questions or concerns, please let us know
and we are happy to assist you further
Sincerely,
*** **

Hello,
Thank you very much for contacting us! We are so sorry to hear about the trouble that you have encountered with our productsYou are certainly covered by our warranty and if technical support couldn't resolve the
issue, an immediate replacement should have been sentWe cannot apologize enough for the troublePlease give our team a call at ###-###-#### and we will be more than happy to assist youIf you have any questions or concerns, please do not hesitate to let us knowWe look forward to taking care of you!
Respectfully,
123inkjets

Dear ***,
Thank you so much for your order and for reaching out to us! I am so sorry to hear that you encountered a recognition
error and print quality issues with that remanufactured Lexmark cartridge
I double checked and do see that we received several emails from youI am so sorry that you did not receive our representatives’ replies with some troubleshooting suggestions! It is possible that they may have gone to your spam or “junk mail” folderNo problem, thoughWe have full one year warranty and are more than happy to send out a replacement cartridge free of charge
We’ll get that cartridge shipped for you first thing tomorrow along with a prepaid return envelope for you to use to send the defective to us (so that quality control can take a look at it)The cartridge and return envelope should reach you in 3-business daysPlease let us know anytime you encounter trouble or if you simply have a questionWe're happy to help!
We thank you so much for your patience and hope that you will accept our sincerest apologies that our replies did not reach you! Please feel free to also give us a call directly at ###-###-####We are located right here in Long Beach, California and are available the hours you mentioned (M-F 5am-7pm PST and weekends 7am-4pm.)

As stated by the Business“We are sorry for the issues with our blank ink cartridgeI see that we reshipped your order with a pre-paid return label but it came back to us from the Post officeWe sent another package and hopefully this one arrives safelyIf you have any issues with the
replacement cartridge please give us a call and we can set you up with a full refund###-###-####”** *Senior Vice President
LD Products, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9877979, and find that this resolution is satisfactory to me.
Regards, 
[redacted]

I ordered a black toner cartridge for our laser printer on 5/16/2016 this was a back up for when we run out We needed it on 6/24 when I opened the box it had A magenta cartridge and the packing slip said black I called customer service and was told they had a 30 day return policy. I explained what happened all they would do is send me out a black cartridge if I gave them a credit card number This clearly wasnt my fault and I guess the 30 day policy must start when ordered because I didt recieve the wrong cartridge till around 5/23 I will not do buisness with a company that does not take responsibilty for mistakes I had to buy a cartridge and have it over nighted as the printer will not work once it needs ink

Dear [redacted],Thank you for ordering with us! I am very sorry to hear that you encountered a recognition problem with the cartridges you ordered from us. We normally will replace any items that are defective as long as we receive the defective cartridges back so that we are able to send the...

items to our quality control department. If you are unable to send the items back to us we can offer a refund for the 4 cartridges that did not work properly. Each cartridge including the discount was at the price $6.80 and the refund amount would be $27.20 back to your original form of payment which was paypal. I have attached a copy of your invoice to this email. If you have additional questions or concerns, please let me know. --[redacted]

Hello,
Thank you very much for
contacting...

us. We truly apologize for any trouble or inconvenience that you
have encountered while using our products. Our company aim to
provide all of our customers with products that are great in quality and low in
price. This is why you are backed 100% by our warranty. We see that you have contacted us previously due to a print-quality issue. Our customer service agent offered assistance and advised that if you continue to have trouble to please call back. We are more than happy to provide you with replacements or accept them back for a refund. To proceed with the replacements, please call us directly at ###-###-#### so we can get this set up for you and to answer any other questions or concerns. Thank you so much, we look forward to hearing from you shortly!
Respectfully, 
123InkJets

Thank you for contacting us regarding the return order for order #24051513 . We have spoken with him regarding his return items and refunded the card used for the purchase. Please let us know if there is anything more we may do to assure he is completely satisfied with his experience with...

123inkjets.

I've been using 123 for years. Their refills have been very good, as has the service. On the rare occasion of a defect the problem was resolved in a timely manner.

As stated by the Business. We truly apologize to hear about your dissatisfaction and negative experience in shopping with us via the Alaska Airlines Mileage Plan Shopping website. We do...

not impose any restrictions on points, but rather we pay a commission on sales to Cartera which they determine the points based on that. However, on all of our promotions, coupons and rewards points through affiliates, they are never eligible when purchasing OEM products. We apologize if the Alaska Airlines Mileage Plan Shopping website did not list that more clearly before checking out, but unfortunately since OEM products were ordered, the miles are not eligible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10344577, and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10085766, and find that this resolution is satisfactory to me.
The business has refunded the cost of the defective products as stated in their letter. I sent the items back to the company Friday, 6/13/2014. Although the products did not work as expected, the company made good on their one year guarantee and credited my account even before receiving the defective products and also provided a postpaid merchandise return label. I am very pleased with my interactions with this company and their handling of this unfortunate incident.
Regards,
[redacted]

Review: On May 4th, 2014, I ordered a complete set of ink cartridges for my HP Photosmart 7520 and Kodak Easyshare 5500 printers and a laser toner for my HP Officejet 1020. I have not used the laser toner yet, but because I had good luck with my last laser cartridge, I tried my luck with the ink for my other printers. The Kodak color cartridge, part #11557, worked fine. However, the black cartridge #11405 worked for one page of text and quit.The HP magenta cartridge #13778 never worked at all, which is why I initially told the company that all the cartridges for the Photosmart printer worked fine except the magenta cartridge. All the other cartridges also quit working after just a few pages of text with pictures. Parts # 13781, 13777, 13779, and 13780. The company was immediately notified by email beginning on May 31, 2014. They told me there'd be no problem and Ashleigh M. said she sent me a merchandise return label twice by email but I never got it. Apparently, the company is no longer communicating with me as they are not replying to my emails.Desired Settlement: I want a refund for all the defective cartridges, at total of $52.94. If the company wants the defective cartridges returned, they must send me a postpaid merchandise return label by US Mail.

Business

Response:

Thank you for contacting us regarding the return order for order #24051513 . We have spoken with him regarding his return items and refunded the card used for the purchase. Please let us know if there is anything more we may do to assure he is completely satisfied with his experience with 123inkjets.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10085766, and find that this resolution is satisfactory to me.

The business has refunded the cost of the defective products as stated in their letter. I sent the items back to the company Friday, 6/13/2014. Although the products did not work as expected, the company made good on their one year guarantee and credited my account even before receiving the defective products and also provided a postpaid merchandise return label. I am very pleased with my interactions with this company and their handling of this unfortunate incident.

Regards,

Review: On July 10, 2013, I contacted 123 Inkjets after I purchased a black ink (60xl) cartridge for our printer that wasn't functioning (our printer kept giving us an error message indicating it didn't recognize the cartridge). A Jonathan Espinoza from 123 Inkjets sent me an email on this date instructing me what to do to correct the problem. I followed his instructions, but it didn't work and the cartridge still couldn't be recognized. On July 14th, I emailed Mr. Espinoza again stating that I had tried to do what he had instructed in his July 10th memo but it didn't work. I asked him if a replacement could just be sent to my attention and I would be happy to mail back the defective cartridge. He never responded to this email. On July 31st, I emailed Mr. Espinoza again and asked him again if I could mail the cartridge back and get a replacement sent to me. To date, I have not received a response from 123 Inkjets.Desired Settlement: I would like a replacement for the defective black ink cartridge. I have been a customer of 123 Inkjets for years but am more than willing to take my business elsewhere at this point.

Business

Response:

Review: I ordered a replacement ink cartridge on 1/3/14 and it was received on 1/6/14. Order # 23999576 for $19.34. After installing the cartridge, my printer continued to say it did not recognize the cartridge not to mention it only printed in red. I tried several times removing and re-installing the cartridge but it still was not recognized. I was able to print, but only in red. I tried cleaning the cartridge along with the printer head but it did not help. Also, when cleaning the cartridge, only red ink was removed. I know it is not my printer because I was able to re-install my old ink cartridge and it was recognized, and was able to print in other colors. This is the 2nd time I have had this issue though I did not complain the first time it happened because I understand taking the chance of ordering a remanufactured ink cartridge. But now, this is twice, and it is my $20. I emailed 123inkjets.com on 1/9/14 & again on 1/11/14 via their website contact form. I also sent an email directly on 1/13/14. All three times I have contacted them I have explained the situation and requested a replacement cartridge. I have not received a reply yet and I find this poor customer service. Their website says customer service hours are M-F 5am-7pm PST | Sat&Sun 7am-4pm PST.Desired Settlement: I would like a replacement cartridge for my printer. One that my printer recognizes and a cartridge that prints more than just red ink.

Business

Response:

Review: I had purchased some ink cartridges from 123inkjets and had to return them as our printer would not recognize them. I waited patiently for my refund which I have yet to receive. I have had to contact them several times to verify that they had received them back. To date neither myself nor my husband has received a credit to our bank accounts. We just wanted our money back. I will advise anyone that asks me about their customer service to not do business with this company. They are nothing but a scam.

They are very nice when you call them, but we feel that we have been taken advantage of. They now have the cartridges and our money.Desired Settlement: Refund of money. It has been 5 months already.

Business

Response:

We truly apologize for the trouble and inconvenience experienced here with your previous return. Upon review of your account, I do see here that our returns department received products returned to us on 8/11/15. However, the only items received were the cyan and yellow T069 cartridges that were initially sent as free replacements so those were not issued a refund. The third cartridge we received was one that was not purchased from us which was an OEM HP 61XL Black ink cartridge. If there was another package returned, may you please provide the return tracking number and a listing of which items they were? We can be reached Mon-Fri 6am-6pm PST and Sat-Sun 7am-4pm PST at ###-###-####.

Review: This order was placed ten days ago. I usually receive product within 3-4 days. I am still waiting. I have had three different explanations when I call, 1. Item is back order, 2. item has shipped, 3. item will ship soon.I starts using this company because at first their service was very good.And as a disabled veteran it was much easier to go to the mailbox then ancartridge store, and less expensive. Now that service has plummented.Desired Settlement: Send the product promptly or refund the money.

Business

Response:

We truly apologize for the delay in receiving your order and for the misinformation given when you had spoken with our representatives. I am so sorry about all of the trouble. At this time I show that the order had been cancelled per your request and a refund processed back to your original form of payment. If there is anything we can assist with or if you have any questions or concerns, please do not hesitate letting us know at ###-###-####.