123MovingInsurance.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Firstly, their information is inaccurate and untruthfulSecondly, their blocking phone calls is unprofessional and unproductiveIt is a clear sign of their unwillingness to work with the customerWhat they are saying is that they do not want to resolve the issueThey also obviously are not listeningI will tell you that Cara who was ready to send out an estimator was wonderfulAnna, who quoted, sold, answered questions and stated when asked several times, that all was in order, nothing was left to be done, was very nice ! However, Iris never responded except for one time when I asked why things were taking so long, she actually requested to know what the hold up was, and then S I L E N C E ! Lastly, there were phone conversations and emails early on that prove that not even Anna knew what this document was that was being requested by Cara, and worried about herself getting in trouble, but forwarded information to me that I could send to Cara, fearing her positionI find this refusal to communicate is alone enough to prove the lack of integrity this company suffersThe addition of lies in writing and the poor handling of this claim do not help the cause but hurt itThe pen is mightier than the sword, so it is my hope that this medium, the Revdex.com, may be in a position to shed light on Moving Insurance, that will extend an "olive branch" so that the insurance company can realize their errors and reach out to me to resolve this horrible situation Perhaps the documentation I have sent Cara today, and the conversations I have had with superiors in this company will make tomorrow a better day for us all I continue to hope, because, ultimately, this was not a claim of large amounts of money to this large insurance firm, but was certainly all I owned in the world! This close to the holidays, can we make this right, and soon? Please? [Your Answer Here] I appreciate Cara and Anna (when she was "allowed" to speak to me), and the Revdex.com for any report or attempt to resolve this situation, have Moving Insurance allow my legitmate claim for which I followed all the rules and asked questions was reassured all along the way, and that this not happen to anyone else, as it already had , if the prior complaints are researched against this companyHere is an opportunity to "do the right thing" and to restore faith in a company that I fear may have lost loyalty due to unprofessional and derelict actions, all culminating to complaints online and with a truly high authority, the respected Revdex.comThank you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your emailThe client received the certificate of insurance after she filled out a form that specified that clients must have valued inventory list which is the basis of any proof of claimShe agreed, acknowledged and signedThe client had a claim and complaint about damage she was unable to prove as she did not have any valued inventory listIf she had a claim on her car she would have to keep records of what her car was valued for to claim the amount of damageHer claim was acknowledged immediately, we had spoken and assisted the client on numerous occasionsWe have answered her calls and called her backShe still did not provide any evidence as per the terms and conditions that she signedShe harassed our phone lines so we had to block the number from interfering with our business phone linesSee attached terms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That doesn't make senseYou have said that there is no physical damage to the TVThe pictures I have provided, both when I first filed the claim as well as subsequently when I submitted this Revdex.com complaint, clearly show that there is damageThat part is indisputable since there are picturesSo then the question is why your team is refusing to pay a claim for damage that is covered under the terms of the agreement? There is physical damage which we immediately saw when we unboxed the itemsThe claim was filed within the window that the delivery company told us we had to file using the proper channels and providing the proper documentation and evidenceI had paid extra to have the expensive items insured through you individually - this TV being one of themPlease explain why you are refusing to pay out because this is feeling a lot like a scam [redacted] (from Revdex.com), I'd appreciate your input - this feels like an unreasonable position for the business to takeRefusing to reopen a case that has been incorrectly assessed by their claims team doesn't make sense and leaves me in a position where I'm left with an item damaged by the shipping company and no compensation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Claimant received prompt replied to her emailsThe claimant does not want to cooperate with the claims teamWe have sent her emails with clear instructions and explaining what documents are missingShe does not want to cooperate but chose to spend time putting a complaint against us in Revdex.com thinking it will resolve the problemClaimant knew how to follow instructions to purchase insurance which is much more complicated than submitting standard claims documents but when it comes to prove her claim and follow instructions she wants her claim paid over one document she submittedHer claim WILL not be processed and she is FREE to submit any complaints she wishes too they will all be illegitimate, invalid and fraudulentSee below: [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The insurance company's response isn't based on the facts I provided themIn my initial submission to them, I submitted a picture of the back of the TV (attached) which shows damage on the right-hand sideI've since also submitted additional pictures (also attached) which show the damage more closelyAs you can tell, there is clear physical damage - there is a large indentation on the back of the TV which has resulted in it not workingI have offered for them to send someone out to inspect the TV but that hasn't happened either
Please review the claim with the provided informationThanks,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have submitted all the requested documents, and the adjustor has not been able to provide anymore requests regarding any missing documentsIn fact, the adjustor has been ignoring all contact that we have tried to make via email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have investigated this complaint and we feel that there is no basis to this Revdex.com complaintPlease see below from our claims adjuster and the findings:
*** *** ***
*** ** *** *** *** **
***
*** ***
*** *** *** *** *** *** *** ***
Good Morning,
Please note that the TV being claimed did not sustain any physical damages. With that said, please find below the mechanical and electrical derangement clause found on the attached certificate:
MECHANICAL AND ELECTRICAL DERANGEMENT
Excluding loss of or damage due to mechanical, electrical or electronic derangement unless there is
evidence of external damage to the insured item or its packing
We therefore, repudiate liability on the underwriters behalf. Please find attached the formal declination letter
We will now be closing our fileBest Regards,
Cara F* Case Handler For and on behalf of W K Webster (Overseas) Ltd

To whom it may concern:Client sent us an email 5 days after her move occurred and her coverage started that she demand her money "NOW". She gave us 3 different excuses. 1. The mover cancelled 2. the money was not approved in escrow 3. Then she said that SHE NEVER BOOKED THE...

INSURANCE AND EVEN SIGNED HER NAME. We have her form filled out with her name, her husband's name and her credit card number that she typed at her home and read and acknowledged that there is no cancellation. The lady called and harassed our phone lines shouting I want my  money back . This is all without providing one single evidence to her many different excuses. We had to block her from occupying our phone lines for no reason. If she never moved she should have sent an official email advising us that day and showing us that the mover was cancelled. And even so we advised that we are not insuring the mover we insure her goods and the policy is good for any other mover. The lady constantly lied, violated the terms and conditions that signed and agreed to and failed to provide one single evidence to support her request.  Who would cancel insurance or refund a customer when all they have is harassment, cursing and demanding their money back over the phone. It is a standard practice to support all requests by hard evidence so that it can be looked, reviewed and approved.

I am now writing to let the Revdex.com know the outcome of the complaint and how we finally did resolve it, but NOT with the moving company, "Around the States Moving & Storage",  and not directly with the moving insurance company, 123 Moving Insurance.  This was resolved when I successfully contacted the parent company of the insurance company in London, England, [redacted], who graciously listened and did the right thing on behalf of a paying customer. I sincerely wish no one EVER EVER NEVER AGAIN use "AROUND THE STATES MOVING AND STORAGE", nor utilize 123 Moving Insurance ever again. If you move, use someone else. And if you insure, find [redacted], located in UK, but served here in NY, in the USA, directly, and not utilized the poorly managed office of 123 Moving Insurance. This is all because of my furniture  being destroyed by a horrible mover, and the claim not wanting to be settled by the insurance company after taking good money in good faith. The excuse of a missing document is now history, but the insurance company underwriters, need to take responsibility for this debacle and be in a position to assure all is right with the world, especially when asked over and again by a nervous customer already suspicious of a mover as her things are being lost and destroyed. Please know I am THRILLED and give great credit to [redacted], Cara, David M[redacted], many others who were as kind and easily communicative, as the underwriters were negligent and rude. Sad to say, I am still amazed at how unprofessionally this office was managed. But am thrilled and pleased that though it took from early October to middle of January to resolve, it did indeed resolve, and thanks all go to [redacted], naming so many fine people as follow, and not wanting to slight, but never did I get so much as an apology from Iris A[redacted], as it is my understanding she has been the one responding to this Revdex.com site with erroneous information and this only caused more concerns, placing obstacles in paths of wheels that started turning. I hope this has proved helpful for others to not have to be as stressed as this has been for me, and less drama! We only want good service and [redacted] provides that, perhaps must merely restructure their training and personnel who execute the product and services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That doesn't make sense. You have said that there is no physical damage to the TV. The pictures I have provided, both when I first filed the claim as well as subsequently when I submitted this Revdex.com complaint, clearly show that there is damage. That part is indisputable since there are pictures. So then the question is why your team is refusing to pay a claim for damage that is covered under the terms of the agreement? There is physical damage which we immediately saw when we unboxed the items. The claim was filed within the window that the delivery company told us we had to file using the proper channels and providing the proper documentation and evidence. I had paid extra to have the expensive items insured through you individually - this TV being one of them. Please explain why you are refusing to pay out because this is feeling a lot like a scam.
[redacted] (from Revdex.com), I'd appreciate your input - this feels like an unreasonable position for the business to take. Refusing to reopen a case that has been incorrectly assessed by their claims team doesn't make sense and leaves me in a position where I'm left with an item damaged by the shipping company and no compensation.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Claimant received prompt replied to her emails. The claimant does not want to cooperate with the claims team. We have sent her 4 emails with clear instructions and explaining what documents are missing. She does not want to cooperate but chose to spend time putting a complaint against us in Revdex.com...

thinking it will resolve the problem. Claimant knew how to follow instructions to purchase insurance which is much more complicated than submitting standard claims documents but when it comes to prove her claim and follow instructions she wants her claim paid over one document she submitted. Her claim WILL not be processed and she is FREE to submit any complaints she wishes too they will all be illegitimate, invalid and fraudulentSee below: [redacted]
[redacted]
 
[redacted]
 
[redacted]

We have investigated this complaint and we feel that there is no basis to this Revdex.com complaint.Please see below from  our claims adjuster and the findings:[redacted]
[redacted]
[redacted]
[redacted] Good...

Morning, Please note that the TV being claimed did not sustain any physical damages.  With that said, please find below the mechanical and electrical derangement clause found on the attached certificate: MECHANICAL AND ELECTRICAL DERANGEMENTExcluding loss of or damage due to mechanical, electrical or electronic derangement unless there isevidence of external damage to the insured item or its packing. We therefore, repudiate liability on the underwriters behalf.  Please find attached the formal declination letter. We will now be closing our file.Best Regards,Cara F[redacted] Case Handler For and on behalf of W K Webster (Overseas) Ltd

Dear Sirs/Madam,Thanks for bringing this complaint to our attention. The claimant submitted his claim on 07/**/2015 at 10:37 am. We replied to him same day 07/**/2015 a minute later at 10:38 am with instructions on how to file the claim. As soon as his preliminary documents were submitted we...

forwarded to [redacted], claims settlement agents on behalf of the insurance company. We did not direct the customer to any third party. We have been working with [redacted] for years as well as they are the designated claims settlement agents on behalf of well known insurance companies and have been in business for over 50 years. The certificate of insurance clearly says to report first claim notification to [redacted]. This way we guide the customer and assist in submitting the claim. We replied to the customer a minute after as well as followed up with a phone call. The customer could have raised his concerns with us rather than jumping to conclusions that [redacted] is a third party. If he had a claim with his own car he would have not expected his broker to settle his claim. He would have been directed also to a claims settling agent on behalf of the insurance company. We are only the insurance broker and have no authority to handle claims. The customer service was prompt, the price was competitive and the customer was very happy to work and book with us despite his numerous quotes from other companies. We cannot be blamed for any anger caused to these customers due to their bad experience with their movers. Unfortunately a lot of them let out their anger on us and demand payments without any corporation. We are told by [redacted] that there is still missing documents that the claimant did not provide them to finalizing this claim. W. K. Webster staff are professional, courteous and prompt.Please let me know if you need anything else.Regards,Iris A[redacted]

Claimant received prompt replied to her emails. The claimant does not want to cooperate with the claims team. We have sent her 4 emails with clear instructions and explaining what documents are missing. She does not want to cooperate but chose to spend time putting a complaint against us in...

Revdex.com thinking it will resolve the problem. Claimant knew how to follow instructions to purchase insurance which is much more complicated than submitting standard claims documents but when it comes to prove her claim and follow instructions she wants her claim paid over one document she submitted. Her claim WILL not be processed and she is FREE to submit any complaints she wishes too they will all be illegitimate, invalid and fraudulentSee below:
 
[redacted]
[redacted] [redacted] [redacted]
 
[redacted]
 
[redacted]
 
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]I will not go back and forth with [redacted] 123 Moving Insurance, regarding this issue.  I am working directly with the companies listed below and my credit card company to resolve this matter. Katrin S[redacted]Overseas Case Officer Complaints Lloyd's [redacted] 
[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Below is a timeline of events that occurred:
1) I originally submitted my claim over a month ago on 7/**/16 and they did not respond at all. 2) As specified in moving insurance instructions I also notified in writing the moving company of the damages and had them list on the bill of lading all of the items that I insured and also the damages that occurred during them move 3) I submitted another email to the moving insurance company (they specify that this is the way you should communicate with them regarding the claims) on 7/**/16 to follow up and also received no response. 4) On 8/**/16 I called and was told to resubmit which I did.  They then responded that day saying I did not include the right documentation (correspondence attached) and attached the Claim Instructions for Client document.
The Claims instruction they sent was written poorly and says "Claims Documents - To claim under a marine cargo insurance policy below are the following documents that are required" and then nothing is listed.  Then a couple lines later it says "Depending on the circumstances of the claim we may also request other documents such as;" and then numerous documents are listed including many things that do not apply to the type of insurance I purchased which was to cover a move that was via truck / road (an example of something that was listed that was not applicable was Air Waybill.  Given that the information that I needed which was a list of documentation that I need to provide to get the claim processed was not provided in the document they sent me I called them to get clarification.  When I spoke to them they said they would not give me any information since it was very clear in the document they provided me and they responded to my emails quickly and weren't going to waste any more time on me and hung up.  I called back two more times to be spoken to rudely and refused to give me a list of documentation required and was hung up on those times too.  They have made it impossible to submit a claim since they won't tell me what I need to provide and much of the documentation that was listed was not applicable to the type of insurance I bought.
I have all the correspondence and documentation I mention above including the insurance certificate which I was not able to attach since the system keeps giving me an error message.  Please let me know if there is an email address or alternative way to get this to you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Client is harassing us and using language that has been unacceptable to us to adjusters, to the insurance companies and everyone involved. Please do not send us any complaints from this lady as it clearly indicates an ill behavior.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My complaint has not been resolved, because my insurance claim has not been fulfilled and no communication has been provided from Ramon USA, WK Webster and/or Lloyd's Insurance PLC as to why it has not been fulfilled.  
The attached document provides evidence that WK Webster forwarded the claim to underwriters (Lloyd's Insurance PLC as listed on the contract) -- by Ms. Cara F[redacted].   This is the last I have heard from anyone affiliated with the insurance contract that was purchased. The insurance that was purchased through Ramon USA and serviced through W K Webster along with the underwriter Lloyd's Insurance PLC have failed to provide any communication to us after all documents were accepted by Cara F[redacted] and forwarded to underwriters Lloyd's Insurance PLC. The insurance policy purchased from Ramon USA and those affiliated -- WK Webster and Lloyd's Insurance PLC -- may do well with competing to take my money to purchase a contract, but when it comes time to honoring the contract -- Ramon USA, WK Webster and Lloyd's Insurance PLC seem to compete to lose me with negligence.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. The client received the certificate of insurance after she filled out a form that specified that clients must have valued inventory list which is the basis of any proof of claim. She agreed, acknowledged and signed. The client had a claim and complaint about damage she was...

unable to prove as she did not have any valued inventory list. If she had a claim on her car she would have to keep records of what her car was valued for to claim the amount of damage. Her claim was acknowledged immediately, we had spoken and assisted the client on numerous occasions. We have answered her calls and called her back. She still did not provide any evidence as per the terms and conditions that she signed. She harassed our phone lines so we had to block the number from interfering with our business phone lines. See attached terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That doesn't make sense. You have said that there is no physical damage to the TV. The pictures I have provided, both when I first filed the claim as well as subsequently when I submitted this Revdex.com complaint, clearly show that there is damage. That part is indisputable since there are pictures. So then the question is why your team is refusing to pay a claim for damage that is covered under the terms of the agreement? There is physical damage which we immediately saw when we unboxed the items. The claim was filed within the window that the delivery company told us we had to file using the proper channels and providing the proper documentation and evidence. I had paid extra to have the expensive items insured through you individually - this TV being one of them. Please explain why you are refusing to pay out because this is feeling a lot like a scam.[redacted] (from Revdex.com), I'd appreciate your input - this feels like an unreasonable position for the business to take. Refusing to reopen a case that has been incorrectly assessed by their claims team doesn't make sense and leaves me in a position where I'm left with an item damaged by the shipping company and no compensation. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]