123MovingInsurance.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Firstly, their information is inaccurate and untruthful. Secondly, their blocking phone calls is unprofessional and unproductive. It is a clear sign of their unwillingness to work with the customer. What they are saying is that they do not want to resolve the issue. They also obviously are not listening. I will tell you that Cara who was ready to send out an estimator was wonderful. Anna, who quoted, sold, answered questions and stated when asked several times, that all was in order, nothing was left to be done, was very nice !  However, Iris never responded except for one time when I asked why things were taking so long, she actually requested to know what the hold up was, and then S I L E N C E ! Lastly, there were phone conversations and emails early on that prove that not even Anna knew what this document was that was being requested by Cara, and worried about herself getting in trouble, but forwarded information to me that I could send to Cara, fearing her position. I find this refusal to communicate is alone enough to prove the lack of integrity this company suffers. The addition of lies in writing and the poor handling of this claim do not help the cause but hurt it. The pen is mightier than the sword, so it is my hope that this medium, the Revdex.com, may be in a position to shed light on 123 Moving Insurance, that will extend an "olive branch" so that the insurance company can realize their errors and reach out to me to resolve this horrible situation.  Perhaps the documentation I have sent Cara today, and the conversations I have had with superiors in this company will make tomorrow a better day for us all.  I continue to hope, because, ultimately, this was not a claim of large amounts of money to this large insurance firm, but was certainly all I owned in the world!  This close to the holidays, can we make this right, and soon? Please?

[Your Answer Here]
I appreciate Cara and Anna (when she was "allowed" to speak to me), and the Revdex.com for any report or attempt to resolve this situation, have 123 Moving Insurance allow my legitmate claim for which I followed all the rules and asked questions was reassured all along the way, and that this not happen to anyone else, as it already had , if the prior complaints are researched against this company. Here is an  opportunity to "do the right thing" and to restore faith in a company that I fear may have lost loyalty due to unprofessional and derelict actions, all culminating to complaints online and with a truly high authority, the respected Revdex.com. Thank you! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Firstly, their information is inaccurate and untruthful. Secondly, their blocking phone calls is unprofessional and unproductive. It is a clear sign of their unwillingness to work with the customer. What they are saying is that they do not want to resolve the issue. They also obviously are not listening. I will tell you that Cara who was ready to send out an estimator was wonderful. Anna, who quoted, sold, answered questions and stated when asked several times, that all was in order, nothing was left to be done, was very nice !  However, Iris never responded except for one time when I asked why things were taking so long, she actually requested to know what the hold up was, and then S I L E N C E ! Lastly, there were phone conversations and emails early on that prove that not even Anna knew what this document was that was being requested by Cara, and worried about herself getting in trouble, but forwarded information to me that I could send to Cara, fearing her position. I find this refusal to communicate is alone enough to prove the lack of integrity this company suffers. The addition of lies in writing and the poor handling of this claim do not help the cause but hurt it. The pen is mightier than the sword, so it is my hope that this medium, the Revdex.com, may be in a position to shed light on 123 Moving Insurance, that will extend an "olive branch" so that the insurance company can realize their errors and reach out to me to resolve this horrible situation.  Perhaps the documentation I have sent Cara today, and the conversations I have had with superiors in this company will make tomorrow a better day for us all.  I continue to hope, because, ultimately, this was not a claim of large amounts of money to this large insurance firm, but was certainly all I owned in the world!  This close to the holidays, can we make this right, and soon? Please?

[Your Answer Here]
I appreciate Cara and Anna (when she was "allowed" to speak to me), and the Revdex.com for any report or attempt to resolve this situation, have 123 Moving Insurance allow my legitmate claim for which I followed all the rules and asked questions was reassured all along the way, and that this not happen to anyone else, as it already had , if the prior complaints are researched against this company. Here is an  opportunity to "do the right thing" and to restore faith in a company that I fear may have lost loyalty due to unprofessional and derelict actions, all culminating to complaints online and with a truly high authority, the respected Revdex.com. Thank you! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. The client received the certificate of insurance after she filled out a form that specified that clients must have valued inventory list which is the basis of any proof of claim. She agreed, acknowledged and signed. The client had a claim and complaint about damage she...

was unable to prove as she did not have any valued inventory list. If she had a claim on her car she would have to keep records of what her car was valued for to claim the amount of damage. Her claim was acknowledged immediately, we had spoken and assisted the client on numerous occasions. We have answered her calls and called her back. She still did not provide any evidence as per the terms and conditions that she signed. She harassed our phone lines so we had to block the number from interfering with our business phone lines. See attached terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

December *, 2016 RE: Revdex.com Complaint ID#[redacted]   We are in receipt of complaint filed by [redacted] purchased household moving insurance from our company on 8/**/16. [redacted] received our claims instructions on the same date he received his Certificate of Insurance....

Attached you will find the claims instructions. As you can see the instructions clearly list the documents that are needed in order to file an insurance claim. [redacted] originally emailed the claims department on 9/*/16 however the email was missing required documents. After numerous attempts to receive the required documents, [redacted] finally emailed over all the filed on 9/*/16. His claim was then sent to the claims adjustor on 9/*/16. The claim is now with the insurance company. We do not handle claims in our office. All claims are forwarded to the insurance company and the insurance adjustor gets into contact with the client. His claim is pending. The issue here is that this client expects to be paid within a few weeks of filing his claim. Like any type of insurance, a claim takes time. If there is a delay it is due to the fact that the client is not able to supply the adjustor with requested paperwork. However, that is between the client and insurance adjustor. We have performed our duties of issuing the certificate for the client and filing the claim with the adjustor. The rest is between the adjustor and the client. This is not a justifiable claim against our company.   Regards, 123MovingInsurance.com [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Below is a timeline of events that occurred:1) I originally submitted my claim over a month ago on 7/**/16 and they did not respond at all. 2) As specified in moving insurance instructions I also notified in writing the moving company of the damages and had them list on the bill of lading all of the items that I insured and also the damages that occurred during them move 3) I submitted another email to the moving insurance company (they specify that this is the way you should communicate with them regarding the claims) on 7/**/16 to follow up and also received no response. 4) On 8/**/16 I called and was told to resubmit which I did.  They then responded that day saying I did not include the right documentation (correspondence attached) and attached the Claim Instructions for Client document.The Claims instruction they sent was written poorly and says "Claims Documents - To claim under a marine cargo insurance policy below are the following documents that are required" and then nothing is listed.  Then a couple lines later it says "Depending on the circumstances of the claim we may also request other documents such as;" and then numerous documents are listed including many things that do not apply to the type of insurance I purchased which was to cover a move that was via truck / road (an example of something that was listed that was not applicable was Air Waybill.  Given that the information that I needed which was a list of documentation that I need to provide to get the claim processed was not provided in the document they sent me I called them to get clarification.  When I spoke to them they said they would not give me any information since it was very clear in the document they provided me and they responded to my emails quickly and weren't going to waste any more time on me and hung up.  I called back two more times to be spoken to rudely and refused to give me a list of documentation required and was hung up on those times too.  They have made it impossible to submit a claim since they won't tell me what I need to provide and much of the documentation that was listed was not applicable to the type of insurance I bought.I have all the correspondence and documentation I mention above including the insurance certificate which I was not able to attach since the system keeps giving me an error message.  Please let me know if there is an email address or alternative way to get this to you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My complaint has not been resolved, because my insurance claim has not been fulfilled and no communication has been provided from Ramon USA, WK Webster and/or Lloyd's Insurance PLC as to why it has not been fulfilled.  The attached document provides evidence that WK Webster forwarded the claim to underwriters (Lloyd's Insurance PLC as listed on the contract) -- by Ms. Cara F[redacted].   This is the last I have heard from anyone affiliated with the insurance contract that was purchased. The insurance that was purchased through Ramon USA and serviced through W K Webster along with the underwriter Lloyd's Insurance PLC have failed to provide any communication to us after all documents were accepted by Cara F[redacted] and forwarded to underwriters Lloyd's Insurance PLC. The insurance policy purchased from Ramon USA and those affiliated -- WK Webster and Lloyd's Insurance PLC -- may do well with competing to take my money to purchase a contract, but when it comes time to honoring the contract -- Ramon USA, WK Webster and Lloyd's Insurance PLC seem to compete to lose me with negligence.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Ramon has failed to respond to our moving insurance claim after repeated attempts. They have routed us to other companies not listed on the original insurance contract. Ramon International Insurance has failed to uphold the insurance contract.Desired Settlement: Uphold the insurance contract and provide us with documentation of how Ramon International Insurance will cover our claim.

Business

Response:

Dear Sirs/Madam,Thanks for bringing this complaint to our attention. The claimant submitted his claim on 07/**/2015 at 10:37 am. We replied to him same day 07/**/2015 a minute later at 10:38 am with instructions on how to file the claim. As soon as his preliminary documents were submitted we forwarded to [redacted], claims settlement agents on behalf of the insurance company. We did not direct the customer to any third party. We have been working with [redacted] for years as well as they are the designated claims settlement agents on behalf of well known insurance companies and have been in business for over 50 years. The certificate of insurance clearly says to report first claim notification to [redacted]. This way we guide the customer and assist in submitting the claim. We replied to the customer a minute after as well as followed up with a phone call. The customer could have raised his concerns with us rather than jumping to conclusions that [redacted] is a third party. If he had a claim with his own car he would have not expected his broker to settle his claim. He would have been directed also to a claims settling agent on behalf of the insurance company. We are only the insurance broker and have no authority to handle claims. The customer service was prompt, the price was competitive and the customer was very happy to work and book with us despite his numerous quotes from other companies. We cannot be blamed for any anger caused to these customers due to their bad experience with their movers. Unfortunately a lot of them let out their anger on us and demand payments without any corporation. We are told by [redacted] that there is still missing documents that the claimant did not provide them to finalizing this claim. W. K. Webster staff are professional, courteous and prompt.Please let me know if you need anything else.Regards,Iris A[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved, because my insurance claim has not been fulfilled and no communication has been provided from Ramon USA, WK Webster and/or Lloyd's Insurance PLC as to why it has not been fulfilled. The attached document provides evidence that WK Webster forwarded the claim to underwriters (Lloyd's Insurance PLC as listed on the contract) -- by Ms. Cara F[redacted]. This is the last I have heard from anyone affiliated with the insurance contract that was purchased. The insurance that was purchased through Ramon USA and serviced through W K Webster along with the underwriter Lloyd's Insurance PLC have failed to provide any communication to us after all documents were accepted by Cara F[redacted] and forwarded to underwriters Lloyd's Insurance PLC. The insurance policy purchased from Ramon USA and those affiliated -- WK Webster and Lloyd's Insurance PLC -- may do well with competing to take my money to purchase a contract, but when it comes time to honoring the contract -- Ramon USA, WK Webster and Lloyd's Insurance PLC seem to compete to lose me with negligence.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have submitted all the requested documents, and the adjustor has not been able to provide anymore requests regarding any missing documents. In fact, the adjustor has been ignoring all contact that we have tried to make via email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have sent a request to the claims adjuster. It's a holiday today so he should be getting back to us in due course.ThanksIris

Review: I contracted 123 Moving Insurance (Anna) in good faith to insure my furniture move (only, as I had taken care of my own boxes, thank God!). I was to fill in an application which I did and there were short answers, they only asked if I had any one piece valued at over $5K, and I wrote in the blanks, and sent it off, and asked several times, is anything else needed, as I paid the invoice and was issued the certificate. I was in contact with Anna, who was lovely and sympathetic when the furniture arrived in such terrible shape and referred me on, whereby Cara took over and all was good, until Cara asked for the inventory list where I was to list all furniture and value, etc. I had lists but was never asked for them, and since I didn't have this submitted BEFORE the furniture was moved, according to Cara, they had to send it all back to Anna and Iris for approval. NOTHING HEARD SINCE

!!! and my calls are blocked!!! Cara claims her hands are tied, can't do a thing without approval, and all emails and calls were ignored, no messages responded to, and now my number is BLOCKED.

I am very worried because my furniture is badly damaged, the mover is also a horrible mover who should NEVER be used again, and the insurance I paid in good faith and received my certificate being told all was in order, is not taking my calls. 123 Moving Insurance has sadly disappointed me in not only not paying a claim, but black-balling my calls to even discuss it. The last I heard was "we will take care of your move" and then NOTHING. Terribly UNPROFESSIONAL. What am I to do now?????Desired Settlement: I don't know which to select...I want fulfillment of contract. I am insured, have a certificate, paid in full in good faith, asked if anything more was needed, all was fine, received my certificate of insurance being told all was in order, now am being told by Cara F[redacted], Case Assistant, that it all is in the hands of the underwriters(?) who have (conveniently) blocked my calls, most likely because they screwed up not having me fill in a specific form (i filed all I was given, asking several times if anything more is needed), and I fear much like the complaint on your records here, they get away with just not responding. How can this be legal? Certainly not ethical! Please help me get this contract for insurance on damage furniture fulfilled? Ignoring me and not responding, blocking calls, should not just be "the end". What about me? ?

Business

Response:

Thank you for your email. The client received the certificate of insurance after she filled out a form that specified that clients must have valued inventory list which is the basis of any proof of claim. She agreed, acknowledged and signed. The client had a claim and complaint about damage she was unable to prove as she did not have any valued inventory list. If she had a claim on her car she would have to keep records of what her car was valued for to claim the amount of damage. Her claim was acknowledged immediately, we had spoken and assisted the client on numerous occasions. We have answered her calls and called her back. She still did not provide any evidence as per the terms and conditions that she signed. She harassed our phone lines so we had to block the number from interfering with our business phone lines. See attached terms

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Firstly, their information is inaccurate and untruthful. Secondly, their blocking phone calls is unprofessional and unproductive. It is a clear sign of their unwillingness to work with the customer. What they are saying is that they do not want to resolve the issue. They also obviously are not listening. I will tell you that Cara who was ready to send out an estimator was wonderful. Anna, who quoted, sold, answered questions and stated when asked several times, that all was in order, nothing was left to be done, was very nice ! However, Iris never responded except for one time when I asked why things were taking so long, she actually requested to know what the hold up was, and then S I L E N C E ! Lastly, there were phone conversations and emails early on that prove that not even Anna knew what this document was that was being requested by Cara, and worried about herself getting in trouble, but forwarded information to me that I could send to Cara, fearing her position. I find this refusal to communicate is alone enough to prove the lack of integrity this company suffers. The addition of lies in writing and the poor handling of this claim do not help the cause but hurt it. The pen is mightier than the sword, so it is my hope that this medium, the Revdex.com, may be in a position to shed light on 123 Moving Insurance, that will extend an "olive branch" so that the insurance company can realize their errors and reach out to me to resolve this horrible situation. Perhaps the documentation I have sent Cara today, and the conversations I have had with superiors in this company will make tomorrow a better day for us all. I continue to hope, because, ultimately, this was not a claim of large amounts of money to this large insurance firm, but was certainly all I owned in the world! This close to the holidays, can we make this right, and soon? Please?

[Your Answer Here]

I appreciate Cara and Anna (when she was "allowed" to speak to me), and the Revdex.com for any report or attempt to resolve this situation, have 123 Moving Insurance allow my legitmate claim for which I followed all the rules and asked questions was reassured all along the way, and that this not happen to anyone else, as it already had , if the prior complaints are researched against this company. Here is an opportunity to "do the right thing" and to restore faith in a company that I fear may have lost loyalty due to unprofessional and derelict actions, all culminating to complaints online and with a truly high authority, the respected Revdex.com. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Client is harassing us and using language that has been unacceptable to us to adjusters, to the insurance companies and everyone involved. Please do not send us any complaints from this lady as it clearly indicates an ill behavior.

Consumer

Response:

I am now writing to let the Revdex.com know the outcome of the complaint and how we finally did resolve it, but NOT with the moving company, "Around the States Moving & Storage", and not directly with the moving insurance company, 123 Moving Insurance. This was resolved when I successfully contacted the parent company of the insurance company in London, England, [redacted], who graciously listened and did the right thing on behalf of a paying customer. I sincerely wish no one EVER EVER NEVER AGAIN use "AROUND THE STATES MOVING AND STORAGE", nor utilize 123 Moving Insurance ever again. If you move, use someone else. And if you insure, find [redacted], located in UK, but served here in NY, in the USA, directly, and not utilized the poorly managed office of 123 Moving Insurance. This is all because of my furniture being destroyed by a horrible mover, and the claim not wanting to be settled by the insurance company after taking good money in good faith. The excuse of a missing document is now history, but the insurance company underwriters, need to take responsibility for this debacle and be in a position to assure all is right with the world, especially when asked over and again by a nervous customer already suspicious of a mover as her things are being lost and destroyed. Please know I am THRILLED and give great credit to [redacted], Cara, David M[redacted], many others who were as kind and easily communicative, as the underwriters were negligent and rude. Sad to say, I am still amazed at how unprofessionally this office was managed. But am thrilled and pleased that though it took from early October to middle of January to resolve, it did indeed resolve, and thanks all go to [redacted], naming so many fine people as follow, and not wanting to slight, but never did I get so much as an apology from Iris A[redacted], as it is my understanding she has been the one responding to this Revdex.com site with erroneous information and this only caused more concerns, placing obstacles in paths of wheels that started turning. I hope this has proved helpful for others to not have to be as stressed as this has been for me, and less drama! We only want good service and [redacted] provides that, perhaps must merely restructure their training and personnel who execute the product and services.