1st Choice Housing

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, I do expect that progress continue to be timely and of quality.Thank you, [redacted]

The J-wrap was replace shortly after the customer took delivery last year because of a scratch in the metal which was denied by the factory for coverage but was still replaced and paid for by usThe second time was this year when it was discovered that there was a piece of wall/floor trim hitting the J-wrap from behind, which we ground down the metal that was causing the damage and replaced the metalThen he towed his unit to IDAHO and the jwrap fell off and sent me this email:From: [redacted] > Date: April 26, at 3:00:PM MDT To: Happy Daze RV < [redacted] >, Jeremy Johnson < [redacted] >, [redacted] Subject: [redacted] Denali repairsTo whom it really may concern, the repairs your incompetent company has done to my trailer in the last year is a joke to the RV worldAll of you and your techs are li and couldn't repair a kids toy [redacted] and [redacted] you both said to me it would be repaired right! After being in your shop at least times@ a minimum of weeks each time nothing that your incompetent techs did is still fixed right! This last go around, both rear j panels "that were repaired times before" is still not fixed, the left side feel offAfter the panel has fallen off I can see what the problem is, the back wall isn't secured to the floorMan even a old mechanic can see the problem the first time! The floor in the living area that was supposed to be replaced as per your fine management looks like st all patched togetherThe belly cover that I asked [redacted] to replace looks like st and fills with water when you travel in the rain , it wasn't sealed back up around the axles! Another half as job! You people have no pride in your job and the work you do, you don't care about the customer and I know I'm not the only one who thinks like thisI don't know how you and fine company could compensate for all the shotty work you have to my trailer but at this point I can not recommend you for sales or service to anyoneTotally Dissatisfied [redacted] Sent from my iPhoneIt wasn't until [redacted] and I spoke on the phone that I suggested based on the pictures he sent that there was possibly a flex problem with the rear wallThat transpired after [redacted] had moved to IDAHO! therefore unless he wants to bring it back to California for us to represent him on behalf of the manufacture we have done what we can, we had the factory authorize hour of time for a authorized repair center to look at the problem and contact the factory with what needs or if repairs are needed in IDAHOHis last statement regarding the factory telling him that it is the fault of the dealer for not clearly looking for and submitting proper evidence is a statement; the dealer is not the responsible party when it comes to manufacture defectsIf he was to read his warranty he has a structural warranty which if it is a flexing issue should cover and that is why in order for this to progress he needs to stop wasting time typing letters to you and take his vehicle to a repair center to have the rear wall evaluated for flexAs I have stated before unless he wants to bring the unit back to Us he will need to find a FACTORY AUTHORIZED repair center and take it to them for repairsI am considering this done!

As I responded to your attorney: Happy Daze Rv’s sold you and your husband a Tiffin Allegro Bus that was used and was sold AS-ISSee attached copy of our Vehicle WAF which was signed by Mr& Mrs [redacted] for items they requested to have repaired prior to picking up the unitWe did nothing to alter the suspension or weight capacities of the axles or the unit itself Our goal is to do everything we can to make each and every customers RV experience an enjoyable one, exactly why when you brought your unit back into our service department after taking possession we made additional repairs above and beyond what was discussed at the time of purchase and at no cost to you just an effort to keep you happy and satisfied customers and at no point was there ever a mention of the weight concerns/issues You keep claiming that Happy Daze Rv’s is aware of an issue and stating that we keep claiming that “we have no responsibility”, please explain to me where we made that claim? I have explained to you, your husband, and your attorney that the vehicle you purchased was “AS-IS” all vehicle sales are finalI am sorry but for that reason I cannot “refund” your purchaseAgain, if you would like to look at possibly selling the unit back to us or would like to consider putting it up for consignment I would be more than happy to assist you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Mr [redacted] wrote and an email insulting all our employees and complaining of the problems he is having with his unit While discussing his concerns he explained to me that he had moved to Idaho and would not be back in California for repairs so I suggest to him as this appeared to be a manufacture problem to contact them and find a local authorized service center that could possibly repair itHe told me that he was going to send me the bill so I explained to him that this is not a dealer issue this is something the manufacture should be responsible forWe have on behalf of Mr [redacted] made contact with the factory and had them authorize hour for repairs to his unit even though he is outside of his warranty so all he has to do is take it to a [redacted] dealer for repair

*** I have read over your complaint and unfortunately it appears
we did not convey the outstanding items or the process that takes place clearly
and definitively during your pick up and or upon your return, for that I apologize;
please understand that our goal is to make sure we do the best
possible job for
all our customers and it appears in this circumstance we have failed. After reading over your compliant I am
thankful to you for taking the time to share your problems through the “customer’s
eyes” and that gives us as a company an opportunity to improveUpon your approval of resolution to this complaint we will
refund the additional fees charged to your father’s credit card in the amount
of $285.88. Again I apologize for your experience with our rental department
and I appreciate you taking time to bring it to our attentionSincerely, *** ***

I am rejecting this response because: I wish to wait until the unit is completed
Progressive Housing is working hard to accommodate us but the materials from *** have yet to arrive and be installedI realize that Progressive Housing is at the mercy of *** as far as shipment of materials are concerned, but they will be doing the installation of the appliances, finishes, cabinetry, slide mechanism, and furnitureTherefore, I wish to withhold resolution until after the final walk through on the coach

I am rejecting this response because:Attached please find documentation of vehicle weight and CHP's letter saying stating the maximum weight legal to drive in California The repeated remarks of sold "as is" and all sales are final seems completely irresponsible since they sold us a vehicle that is illegal to drive in California

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me"We received your letters of October and November TODAY! Mail service in this area definitely and unfortunately falls under the “snail mail” category. The letter of October contained the message from *** *** **We appreciate Mr***’s response, apology and offer to credit the charges that were charged to our credit card without our knowledge. According to the letter, we need to respond for the credit to be applied to the credit cardWe, unfortunately, are past the seven days since, as indicated above, we just received your lettersWe are hopeful that the credit offer remains. Sincerely*** ***"

Below is my response to Mrs. [redacted] regarding her claim that we sold them a Motorhome that could not be legally operated on a California highway.As I mentioned to you on the phone we will again decline arbitration that was suggested and will consider this issue resolved as we have done nothing wrong and the vehicle was in fact legally sold to the [redacted].  Below is the link and the Vehicle code which refutes the customers claims of the axle being overweight. Thank you, [redacted] http://www.dot.ca.gov/trafficops/trucks/weight.html  EXCEPTI...⇄ - BUSES & MOTORHOMESCVC 35554.The gross weight on anyone axleof abusshall not exceed20,500 pounds.A transit bus has a weight exemption, depending on when the bus was procured, per Assembly Bill 1706 which was chaptered on 9/29/12. SeeCVC 35554for details.Buses & Motorhomes on the Interstates:U.S. Code, Title 23, Section 127allows buses and motorhomes a maximum single-axle weight of 24,000 pounds while traveling on the interstate routes. See the U.S. Code link for more details.

As I responded to your attorney: Happy Daze Rv’s  sold you and your husband a 2010 Tiffin Allegro Bus that was used and was sold AS-IS. See attached copy of our Vehicle WAF which was signed by Mr. & Mrs [redacted] for items they requested to have repaired prior to picking up the unit. We...

did nothing to alter the suspension or weight capacities of the axles or the unit itself.  Our goal is to do everything we can to make each and every customers RV experience an enjoyable one, exactly why when you brought your unit back into our service department after taking possession we made additional repairs above and beyond what was discussed at the time of purchase and at no cost to you just an effort to keep you happy and satisfied customers and at no point was there ever a mention of the weight concerns/issues.  You keep claiming that Happy Daze Rv’s is aware of an issue and stating that we keep claiming that “we have no responsibility”,  please explain to me where we made that claim? I have explained to you, your husband, and your attorney that the vehicle you purchased was “AS-IS” all vehicle sales are final. I am sorry but for that reason I cannot “refund” your purchase. Again, if you would like to look at possibly selling the unit back to us or would like to consider putting it up for consignment I would be more than happy to assist you.

Mr. [redacted] wrote and an email insulting all our employees and complaining of the problems he is having with his unit.  While discussing his concerns he explained to me that he had moved to Idaho and would not be back in California for repairs so I suggest to him as this appeared to be a...

manufacture problem to contact them and find a local authorized service center that could possibly repair it. He told me that he was going to send me the bill so I explained to him that this is not a dealer issue this is something the manufacture should be responsible for. We have on behalf of Mr. [redacted]  made contact with the factory and had them authorize 1 hour for repairs to his unit even though he is outside of his warranty so all he has to do is take it to a [redacted] dealer for repair.

I am rejecting this response because:I have been in contact with the manufacturer and the frame and flooring problem was not submitted by the dealer. The only picture or submission is the crinkle Jwrap which was denied because when the unit was delivered it was not submitted as a damage or defect which meant it was done on the dealers lot. After numerous replacements of the Jwrap and not looking into the real issue we are left with a severely damaged unit which 1 hour is not sufficient time to repair the real issue. It would be another band aide. The dealer represents the manufacturer and should take it up with the manufacturer to represent the customer. That is why the manufacturer told me it was the fault of the dealer for not clearly looking for and submitting proper evidence. All of the issue has been brought to the dealers attention over a course of the first few months of the sale and then the entire year of manufacturer warranty. The customer shouldn't have to come between the dealer and manufacturer. The dealer represents the customer of a 40k dollar fifth wheel.

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .12023429, , and find that arbitration is necessary. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Mr. [redacted] has had his unit repaired four times in the last year under his factory warranty, unfortunately when we have to order parts from the factory and the average time to receive parts from them is 4-6 weeks depending on the part. Most all repairs made for Mr. [redacted] have been cosmetic in...

nature and did not affect the use ability of his vehicle. We are still working with the manufacture and the customer and will complete any and all authorized repairs as requested.

We understand you wanting to leave this open until repairs  are completed, we are on the same page but as a member of the Revdex.com I am required to give a response to all complaints within a time period and that was the reason for the response. We will continue to complete all remaining repairs upon receipt of parts from [redacted].

I am rejecting this response because:happy daze RV has repaired or replaced this Jwrap 5 x and that is not the problem. One hour will not repair the problem. All the times of service I have lived in California and lived in California when I bought this unit. Why if it will only take an hour was it in the shop for 2+weeks each service visit. I have attached the Picture of the issue. I also have corresponding emails

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, I do expect that progress continue to be timely and of quality.Thank you,[redacted]

The J-wrap was replace shortly after the customer took delivery last year because of a scratch in the metal which was denied by the factory for coverage but was still replaced and paid for by us. The second time was this year when it was discovered that there was a piece of wall/floor trim hitting the J-wrap from behind, which we ground down the metal that was causing the damage and replaced the metal. Then he towed his unit to IDAHO and the jwrap fell off and sent me this email:From: [redacted]> Date: April 26, 2016 at 3:00:00 PM MDT To: Happy Daze RV <[redacted]>, Jeremy Johnson <[redacted]>, [redacted] Subject: 2015 [redacted] Denali  repairsTo whom it really may concern, the repairs your incompetent company has done to my trailer in the last year is a joke to the RV world. All of you and your techs are li and couldn't repair a kids toy. [redacted] and [redacted] you both said to me it would be repaired right! After being in your shop at least 6 times@ a minimum of 2 weeks each time nothing that your incompetent techs did is still fixed right! This last go around, both rear j panels "that were repaired 5  times before" is still not fixed, the left side feel off. After the panel has fallen off I can see what the problem is, the back wall isn't secured to the floor. Man even a old mechanic can see the problem the first time! The floor in the living area that was supposed to be replaced as per your fine management looks like st all patched together. The belly cover that I asked [redacted] to replace looks like st and fills with water when you travel in the rain , it wasn't sealed back up around the axles! Another half as job! You people have no pride in your job and the work you do, you don't care about the customer and I know I'm not the only one who thinks like this. I don't know how you and fine company could compensate for all the shotty work you have to my trailer but at this point I can not recommend you for sales or service to anyone. Totally Dissatisfied [redacted] Sent from my iPhoneIt wasn't until [redacted] and I spoke on the phone that I suggested based on the pictures he sent that there was possibly a flex problem with the rear wall. That transpired after [redacted] had moved to IDAHO!  therefore unless he wants to bring it back to California for us to represent him on behalf of the manufacture we have done what we can, we had the factory authorize 1 hour of time for a authorized repair center to look at the problem and contact the factory with what needs or if repairs are needed in IDAHO. His last statement regarding the factory telling him that it is the fault of the dealer for not clearly looking for and submitting proper evidence is a false statement; the dealer is not the responsible party when it comes to manufacture defects. If he was to read his warranty he has a structural warranty which if it is a flexing issue should cover and that is why in order for this to progress he needs to stop wasting time typing letters to you and take his vehicle to a repair center to have the rear wall evaluated for flexAs I have stated before unless he wants to bring the unit back to Us he will need to find a FACTORY AUTHORIZED repair center and take it to them for repairs. I am considering this done!