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1stdibs.com Reviews (22)

Chopard Jewelry
the seller first offers the item for 15,500, then I made an offer of 20% off, which is recommended bid. I then get an offer from the seller, saying they will sell it for $31500.
This happened twice over a week period of time, and I tried to contact 1st Dibs but there is no procedure, either phone, email, or text.

Talk about a scam-do not deal with this company!

Do not buy from this fraudulent company
Read the reviews people. Do not buy anything from this company.

Buyer Beware
Buyer Beware - I've purchased an expensive painting that arrived damaged. After nearly a month, still no refund. Not even a date in which this will be taken care of. Customer service is non-existent. I'll be processing a chargeback with my bank.
Buyer Beware
Buyer Beware
Buyer Beware
Buyer Beware

Wyeth
Wyeth is a seller on 1st dibs, buyer beware. Over priced and they use good photography to make their items look better than they are!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find although I never received the email to which they refer They have in fact contacted me directly and made me aware of this miscommunication They have offered reimbursement to my satisfaction The resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I just contacted the customer via telephone to confirm that she had received the agreed upon refund and that the issue has been resolve I am happy to report that she has indeed received the refund and will be keeping the lamps at a reduced cost

+1

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund as of yetWe agreed to a $price on the lamps, as they were replicas, and not the real 50's lampsI am supposed to be refunded balance, but this has not happened as of yetI would like to keep the case open as I would like to see it through until refund is processed to my accountNEXT TIME AXEX I called 1st dibs the moment the lamps arrived and told them of my displeasureThey were the ones who ran me around for three weeks[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

When we received the initial complaint from this customer, we immediately addressed it with the seller, ODEER ODEER informed us that they restore all of the items on 1stdibs, including polishing, rewiring, and in many cases relacquering However, ODEER offered a day return policy, and agreed to have the items returnedBy this point, the buyer had expressed an interest in keeping the lamps at a substantial discount Recognizing that there had indeed been some delays in communication to resolve this issue (in large part due to the time difference between the seller in Germany, our support team in New York City, and the buyer on the west coast), we offered the buyer the option of returning or keeping at the proposed discount 1stdibs and its sellers certainly strive to ensure that all merchandise on the site is as described; in this instance, it can be difficult to tell the age of this type of lamp since they typically require some restoration to be in good, sellable condition Regardless, we are very pleased that we were able to reach a mutually agreeable resolution with the buyer on this issue, and hope they continue to enjoy these lamps for many years to come

I contacted the seller of a swimsuit my wife wanted and we agreed to a price.
The item showed as "Sold" on the site and I promptly paid the agreed to price.
After waiting for a month I contacted the seller and got the runaround. He blamed it on 1stdibs saying it was added to an order at the wrong address. 1stdibs on the other hand responded to my support request politely telling me they were glad to see I was working with the seller on this.
The tracking number I was provided was bogus. It never got past the "label created" stage.
I was later told the item was sold.
I'm waiting for 1stdibs to send me proof of the price it was sold for.
Shame that revdex does make you award at least one star, even to this no star website

+2

Revdex.com:At this time, I have not been contacted by 1stdibs.com regarding complaint ID ***.Sincerely,
*** ***

We contacted the customer with several times that would be convenient for him to speak to the head of our Trade program but never received a response Some of his inquiries were about confidential business information that unfortunately we cannot currently share, however he also highlighted some issues with the website that are currently being addressed, for which we are very grateful If the customer continues to wish to contact us regarding his concerns, he can reach the leader of our Trade Team, Sarah L***, at ###-###-####

1stdibs.com is a marketplace that facilitates transactions between the world's leading dealers of vintage and contemporary design and the buyers of the rare and desirable goods they offerHowever, we take reports of damaged items very seriously and have strict policies in place to protect
customersWe offer a Buyer Protection program covering damage-related issues within seven days of deliveryThis policy is in place to ensure that claims are in fact related to the condition of an item upon or shortly after delivery Unfortunately, when an issue is reported several months after delivery, we cannot always accommodate a return or restoration, since it is impossible to know how the damage occurred.In this particular instance, the customer purchased a set of four Mid-Century vintage chairs from the 1stdibs marketplace in January The chairs were delivered to the customer's home in March 2016. The customer contacted 1stdibs in September 2016, nearly six months after the delivery, to report a minor condition issue with one of the chairs. Although the inquiry fell outside our Buyer Protection policy, we worked with the seller to offer the buyer the opportunity to send the damaged chair back to the dealer for a repair. We did not receive a reply from the buyer when we offered this option.Nearly three months after their initial report (roughly nine months after delivery), the buyer contacted us again regarding further condition issues. 1stdibs.com was unable to offer a resolution under the Buyer Protection program because of the length of time between the delivery and the customer's reportsInstead, as a goodwill gesture, 1stdibs.com processed a partial refund for the customer to use towards local repairs for the one of four chairs that the buyer said was damaged.We continue to take customer satisfaction very seriously and have polices in place to facilitate a resolution between buyers and sellers when issues arise

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business is not responding with accurate informationThis business has had my personal cell number for over a month I have not been available during the dates provided to have a call Here is a recap regarding my questionsI first reached out to this business to confirm and expedite online purchases on 2/**/2017. I provided my resale certificate and received email responses that had nothing to do with my purchase, as well as requesting my certificate again I was told that they did not have my resale on my account. I have confirmed that my resale number is listed on my account under “professional information” (this was provided years ago) Timing for this purchase was critical and I requested a call on my cell and provided the telephone number on 2/**/2017. During the call made by this company, these were my questions and the answers provided:1.Who is reporting the sale; this company or the gallery? The answer was not known and not given. Is this company providing my resale certificate to the gallery? The answer was not known and not given Who can answer these questions? I was transferred to managers which could not confirm the answers.I requested follow up from this company on 2/**, 2/**, and 2/** when I was told the director would be in contact. After not receiving any response, I followed up again via email 3/* and received a voice mail from the original sales person with no information and no contact for the director I emailed a request for the director’s name and contact info and was told that there was no need for me to speak with the directorI received a voice mail on my cell phone from the director the very same day I filed this complaint. There was no contact information provided to return
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find although I never received the email to which they refer.  They have in fact contacted me directly and made me aware of this miscommunication.  They have offered reimbursement to my satisfaction.  The resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

When we received the initial complaint from this customer, we immediately addressed it with the seller, ODEER.  ODEER informed us that they restore all of the items on 1stdibs, including polishing, rewiring, and in many cases relacquering.  However, ODEER offered a 7 day return policy, and...

agreed to have the items returned. By this point, the buyer had expressed an interest in keeping the lamps at a substantial discount.  Recognizing that there had indeed been some delays in communication to resolve this issue (in large part due to the time difference between the seller in Germany, our support team in New York City, and the buyer on the west coast), we offered the buyer the option of returning or keeping at the proposed discount.  1stdibs and its sellers certainly strive to ensure that all merchandise on the site is as described; in this instance, it can be difficult to tell the age of this type of lamp since they typically require some restoration to be in good, sellable condition.  Regardless, we are very pleased that we were able to reach a mutually agreeable resolution with the buyer on this issue, and hope they continue to enjoy these lamps for many years to come.

+1

1stdibs is an online platform for antiques dealers. This 19th century mirror was sold by one of our dealers, Legacy Antiques. When we received the buyer's complaint we compared the images sent to those in the listing and determined that the black mark the customer described was indeed present in the...

listing. The dealer's policy is not to accept returns so we were unable to process a refund and return, but offered a promotional code for future use.However, as the shipment was 2 days outside the dealer's stated window, we are refunding all shipping charges, and an additional $250 as a courtesy, in the hope that the buyer can find a local restorer who can alter the piece to their liking.

I just contacted the customer via telephone to confirm that she had received the agreed upon refund and that the issue has been resolve.  I am happy to report that she has indeed received the refund and will be keeping the lamps at a reduced cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 1stDibs did not hear from me because I was simply not available.  To be clear, and for the record, these are the facts and the basis of my complaint: 1. I was emailed 3 dates and times (not several) to respond, which did not work with my schedule.  2.The questions I had, which have been listed on this complaint, have to do with my business and how I report sales tax and file my tax return correctly.  These are questions that 1stDibs (and every other business that sells to interior designers) needs to have answers to, so every interior designer making purchases through their system can report, file and pay sales tax correctly.  3. I still have not received any answers for these questions nor have I received any telephone calls or emails from 1stDibs. 4. The professionalism, at all levels has been and continues to be, the poorest I have ever come across in the 20+ years I have been in this industry.  5. I am still spending my time on this complaint defending myself when I would rather be working and spending money with hundreds of other companies that behave professionally and appreciate my business.      
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the refund as of yet. We agreed to a $400.00 price on the lamps, as they were replicas, and not the real 50's lamps. I am supposed to be refunded balance, but this has not happened as of yet. I would like to keep the case open as I would like to see it through until refund is processed to my account. NEXT TIME AXEX.    I called 1st dibs the moment the lamps arrived and told them of my displeasure. They were the ones who ran me around for three weeks. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 771 NE 125th St., Miami, Florida, United States, 33161

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