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Reviews Reviews (27)

14 days since my card was charged. Product not shipped. Contacted customer service via email. Received auto reply. No response from CS. Don't order from these people.

Ms. [redacted] placed an order on 12/8. She emailed on 12/9 with pricing confusion. on 12/11, she was replied to (we are closed on Sundays). We explained her pricing and offered to refund her 25% and issue $50 in 1tac rewards. Ms. [redacted] never replied to that email, so her order was left on hold. Her...

next contact with us was on 12/19 where her order was completely refunded. She was informed refunds are NOT immediate and can take 5-7 days for her own bank to process. Her refund transaction number is [redacted]. See proof of refund attached.

This customer was issued a FULL REFUND on 12/13 following an email request. It was her first request and we complied immediately.

Customer has made no attempt to contact business. If parts are missing, he must submit those to [redacted].com in order for parts to be sent. There is no charge to the customer to do so. Our phone recording does instruct customers to email us if they cannot get a support person via phone.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

Ms. [redacted] was sent an email reply to her pricing inquiry immediately and the following was offered to her: customer sent in email asking about pricing....sent pricing breakdown and offered $50.00 rewards card and a refund of 25%, $19.99....order already shipped...awaiting reply. Subsequent...

offers: CCI about order//Cx had already been offered up to 25% and declined//Offered 50%//Agreed//Processed//EOC. She was not only given additional offers to keep her order, we graciously refunded her to the price she intended to pay originally without question. Her claim to our overcharging her is illegitimate due to the fact that her refund processed on 12/6/17.

Ms [redacted] placed an order on 12/3. She immediately phoned in to speak with our phone representatives. At no time was Ms. [redacted] informed that the phone representative was Customer Support; CS hours are listed on her order confirmation and are Mon-Sat 5am-5pm PST. Ms. [redacted] states on the...

phone she will call in Monday morning to speak with Customer Support. She did not. The phone representative explained the pricing to Ms. [redacted] who claimed she was going to notify her bank of the transaction. At this time, customer support has not heard from Ms. [redacted] and would have no possible way to know she had an issue except if she were to contact Customer Support. Because Ms. [redacted] did not notify CS except through this complaint, her order shipped today. We do have company protocol to follow but do not know if a customer has an issue unless they make contact. Her order was refunded today, even though her product is enroute. We hope Ms. [redacted] refuses the package upon delivery so we can recoup the merchandise.

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Address: 260 Homer St, Olean, New York, United States, 14760


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