2 Vets And A Limo, LLC

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Multiple times the owner was given a chance to resolve this matter in private through emailI kept declining his offers for FREE future service because my special event (ANNIVERSARY) had already passed, and I'm not interested in organizing a party and setting up a group for a PARTY BUSI had a very well-orchestrated plan for a special date for my husband that went very wrong because of poor planning and because his limo is sub-par, to say the very leastOnce I was getting nowhere through private emails, I then contacted the Revdex.com to have this resolvedThe next day I reviewed his business on Facebook (very common these days) as did my husband, which seemed to finally get his attentionHe then promised a refund of “half now, half once the reviews come down”This is all documented with screen shots which has been sent to my attorney with the full email chain and also attached hereSaying that I have “disrespected” his company and “had my friends lower his star rating” is actual slander, which he keeps accusing me ofI cannot control what other adults do once I’ve posted my public review of his company, and everything that my husband and myself have said online have been all true factsAgain, I can’t control what others do just as he nor his driver can control the traffic patterns or behaviors of othersHis driver was extremely friendly and very apologetic (the whole night) for the super late time he arrivedAgain, I understand traffic- that happensThe problems arise when the owner thinks that I should’ve stopped the driver to alert him of the A/C problem (which I fixed on the way there so there was no reason to bring it up afterward) when we’re already over minutes late and wants me to believe when he says he has “fired” this employee (which I didn’t want or ask for in the first place), yet he has this full statement from him for this purposeNo employee who has lost his job is going to give a statement like this to help a “former” employer.The driver says that I told him to just “leave it” when talking about the radio not functioningHe is correct, I said to “leave it” when we were trying to be on our way from a busy parking lot (Kroger) to get to the dinner which, again, we were already minutes leaving forI don’t believe a rational person would just leave a broken radio and not try to fix it in the hour and a half he knew we were going to be at dinnerIt was just brokenWe didn’t call him on our way down because my husband wanted an after-dinner smoke once we got outside then we were going to call himHe did quickly make his way to us as soon as we walked out the door, which I had no problem with as I don’t like the cigarette smell, anywayWe had no issues with the time from the door to dinner to the limoMost of the issues are not the fault of the driver at allShould he have left in enough time, checking traffic and using a GPS to get to us in time? YesShould he have answered the phone when I called to see where he was if he was, in fact, “stopped” in traffic? YesShould the drinks already in his possession been chilled and/or ice provided? YesWhile these are substantial mistakes, they aren’t completely unforgiveable (as evidenced by his 20% tip still given at the end of the night)The major issues are the working state of things inside the limo and the owner’s attitude, accusatory demeanor and persistent way of “fixing” things by offering free future serviceI also have no interest in ever doing business with him, nor does anyone that’s read mine and/or my husband’s review of “actual service” that include nothing but true statementsAs I’ve said, my attorney (copied on this response) has all information and will be contacting the owner to let him know he’s going to have a card dispute and is more than willing to speak with him if he has any questions as to the validity of my claims and any other questions he may have.I do hope the owner has learned from this experience and maybe will think about his actions before treating his paying customers this way in the futureI wish him the best of luck and do sincerely thank him and his driver for their service to our country.? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Multiple times the owner was given a chance to resolve this matter in private through emailI kept declining his offers for FREE future service because my special event (ANNIVERSARY) had already passed, and I'm not interested in organizing a party and setting up a group for a PARTY BUSI had a very well-orchestrated plan for a special date for my husband that went very wrong because of poor planning and because his limo is sub-par, to say the very leastOnce I was getting nowhere through private emails, I then contacted the Revdex.com to have this resolvedThe next day I reviewed his business on Facebook (very common these days) as did my husband, which seemed to finally get his attentionHe then promised a refund of “half now, half once the reviews come down”This is all documented with screen shots which has been sent to my attorney with the full email chain and also attached hereSaying that I have “disrespected” his company and “had my friends lower his star rating” is actual slander, which he keeps accusing me ofI cannot control what other adults do once I’ve posted my public review of his company, and everything that my husband and myself have said online have been all true factsAgain, I can’t control what others do just as he nor his driver can control the traffic patterns or behaviors of othersHis driver was extremely friendly and very apologetic (the whole night) for the super late time he arrivedAgain, I understand traffic- that happensThe problems arise when the owner thinks that I should’ve stopped the driver to alert him of the A/C problem (which I fixed on the way there so there was no reason to bring it up afterward) when we’re already over minutes late and wants me to believe when he says he has “fired” this employee (which I didn’t want or ask for in the first place), yet he has this full statement from him for this purposeNo employee who has lost his job is going to give a statement like this to help a “former” employer.The driver says that I told him to just “leave it” when talking about the radio not functioningHe is correct, I said to “leave it” when we were trying to be on our way from a busy parking lot (Kroger) to get to the dinner which, again, we were already minutes leaving forI don’t believe a rational person would just leave a broken radio and not try to fix it in the hour and a half he knew we were going to be at dinnerIt was just brokenWe didn’t call him on our way down because my husband wanted an after-dinner smoke once we got outside then we were going to call himHe did quickly make his way to us as soon as we walked out the door, which I had no problem with as I don’t like the cigarette smell, anywayWe had no issues with the time from the door to dinner to the limoMost of the issues are not the fault of the driver at allShould he have left in enough time, checking traffic and using a GPS to get to us in time? YesShould he have answered the phone when I called to see where he was if he was, in fact, “stopped” in traffic? YesShould the drinks already in his possession been chilled and/or ice provided? YesWhile these are substantial mistakes, they aren’t completely unforgiveable (as evidenced by his 20% tip still given at the end of the night)The major issues are the working state of things inside the limo and the owner’s attitude, accusatory demeanor and persistent way of “fixing” things by offering free future serviceI also have no interest in ever doing business with him, nor does anyone that’s read mine and/or my husband’s review of “actual service” that include nothing but true statementsAs I’ve said, my attorney (copied on this response) has all information and will be contacting the owner to let him know he’s going to have a card dispute and is more than willing to speak with him if he has any questions as to the validity of my claims and any other questions he may have.I do hope the owner has learned from this experience and maybe will think about his actions before treating his paying customers this way in the futureI wish him the best of luck and do sincerely thank him and his driver for their service to our country Regards, [redacted]

We, just as majority of companies out there do not refund deposits when canceling a reservation made regardless of amount of timeWe did however offer for them to use the deposit towards services in the future which we do not do normally anywaysAfter every call when a deposit is made it is stated
the deposit is non refundableAnd it's agreed upon when they allow us to run their CCThis particular person had her friends husband call and try and use some tactic he stated "if you give the deposit back we will us your service for our wedding" I (the owner) told this man we offered to use this deposit towards future service he could use it towards thatHe declined and said no because of principleHe also had a bad attitude making demands and threatening to write bad reviews and he was not even the one who made the reservationWe immediately called the woman who did and informed her he had called and she could use the deposit towards thatShe declined and continued to display frustration we where not giving her money backSo as it stands we are still interested in allowing her to use her deposit towards service in the future if that is something she would like to doWe enphayze deposits are non refundable, we hope people can understand when they make a reservation we take a deposit for this exact reasonShe reserved a time for our services, there for other potential clients calling for services that same time she did they get turned away because she reserved that time, so she calls back and cancels and expects a refund and now we lost out of potentially booking it with someone else.

Mrs*** I truly apologize in the delayAs of courtesy of the delay upon arrival of the pickup, I will honor the original prorated amount of $to youPlease provide through the Revdex.com the original card number used and the expiration date onlyThe credit will be immediately ran thru.I hold no ill feelings toward Mror Mrs***.I will await the needed additional information.Best regards,** ***

After multiple email exchanges between the client and our company attempting to resolve this issue originally the client refused any and all potential options which where and not limited to 1)FREE hour service in our party bus on the night of their choice with friends2) Additional hour of
service the day of or on the day of their choose for FREE 3) hours of FREE service with one of our affiliate companies so they would not have to worry about any more issues The client went on to write her review which is great as it can let others know of her experience and help us identify issues to help improve our servicesIn doing so she also had her friends write NEGATIVE reviews in an attempt to lower our star rating on other web sitesOn one of our correspondence with the client she demanded a full refund or she would continue to make sure the negative reviews continuedAfter her and her husband became disrespectful and never requested full refund in the first place we decided a refund was no longer an optionWe have no problem admitting our faults as our driver was late which is not standard with our service but unfortunately traffic is something we can not controlWhen she emailed us stating the issues, we responded promptly attempting to making it right for her and her husbandShe had also stated the sun roof did not function and she had to move because it was hotThe driver did show her how to use the AC as the controls for the AC in the back are in the back with the client and the switch does say 'AC" on itAt no point did she tell the driver she was hot or did not comprehend how to use the AC or the switch to close the sun roof as it was closed upon pick up as standard in our companyThe driver did not provide ice as that is something upon request just as alcohol, party favors, decorations, ectWe do provide these things on request as the client knew thisThe following statements are from the driver and his side of what occurred that eveningAt this point we are not interested in doing business with Mrand Mrs*** or any type of refundWe are a group of Veterans and will treat anyone with the up most respect, but when we are disrespected its not tolerated especially when attempting to give us a bad name having friends that did not even use our service lower our star rating on other review sites. JOEY THE DRIVER: During the run that was scheduled for 09/16/16, with the ***'s they were upset with my arrival timeGiven, there was a Motor vehicle or accident on my way to their pick up locationI had no other option besides waiting on the traffic to clear because of the emergency vehicles blocking traffic, and my Limo being to large to make a UturnAfter waiting, I noticed I had received two calls from Mrs***My first instinct was too return her callSpeaking with Mrs*** she expressed her frustration in the timingI explained the situation and assured her I would be there ASAPUpon arriving at the pick up location I welcomed them in to the vehicle, all while profusely apologizing for the delayI then proceeded to explain where the controls wereI noticed that the clients were trying to figure out how to operate the radio in the LimousineI began to try and work on fixing itI had the radio playing as I left the work shopIt was no longer working for me nor the clientsAs I worked on it, she began telling me to just leave itI apologized, and made the commitment of fixing it by the time they were done eatingI then did as the customer asked and just left it like it wasOn our way to the dinner, I pulled in to a *** *** parking lot entranceAs I proceeded through the entrance I noticed cones blocking the pathway to the direct drop off pathway, I had no other option besides leaving the parking lot and taking the other entranceAs I pulled up to let them out, I assured them that I would do everything possible to make their night go a whole lot smoother, as their only complaint up to that point had been the late arrivalI waited outside as close to the entrance/exit to the restaurant as possible ( approximately feet) which before entering the diner I asked if they could call minutes prior to them exiting if they could call so I could be right at the door to pick them upI did not receive a callAs I saw them walking out I quickly, and safely pulled up closer to themI greeted them in a friendly manner and offered them suggestions on what they could do for a date night, along with offering them an extra hour of serviceThey seemed like they were going to take the offer, but hesitantly declined as Mrs*** stated she was tired and wanted to go homeI then offered them the opportunity to take the free hour for the next Limousine ride they book if they choose to do soI then drove them to their drop off locationI opened the door and again apologized for all of the mistakes that were madeThey stated that their night ended much better than it started and decided to speak to me in a personable levelMe and Mr*** went as far in our conversation as to commending each other for each others service to this countryI then reassured them they can use the the hour that I offered at any time since they choose not too that nightUp till pickup and drop off the only issues that were ever brought to my attention was the late time of arrival. At this point we are not interested in doing business with Mrand Mrs*** or any type of refundWe are a group of Veterans and will treat anyone with the up most respect, but when we are disrespected its not tolerated especially when attempting to give us a bad name by having friends that did not even use our service lower our star rating on other review sites

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nothing I've said has been untrue"My lawyer" will be in touch
Regards,
*** ***

** *** *** It is not necessary as long as they don't try to argue the dispute I've already filed with my bankIf they have already tried to argue the dispute, though, they may send a certified check for the full amount of $payable to me to my lawyer's office. Thank you for your help!*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, that card has already been closed upon my dispute of the transactionBecause you stated clearly in of your public Facebook posts that you "welcomed" giving us a full refund and due to all the problems we experienced, my lawyer advised me it was well within our rights to do soYou had the opportunity to give this small credit that was due from the very first email I sent you on Saturday, September 17th, but didn't until we reviewed your business publiclyI'm sorry you waited so long to try to resolve this in a professional manner.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, that card has already been closed upon my dispute of the transactionBecause you stated clearly in of your public Facebook posts that you "welcomed" giving us a full refund and due to all the problems we experienced, my lawyer advised me it was well within our rights to do soYou had the opportunity to give this small credit that was due from the very first email I sent you on Saturday, September 17th, but didn't until we reviewed your business publiclyI'm sorry you waited so long to try to resolve this in a professional manner.Regards,
*** ***

As previously stated she will not be getting a refund at this pointDemanding a refund and making untrue public statements about the condition of the Limousine in an attempt to speak of the limos like they are less nice than advertised is in no way respectfulPlain and simple services where used services where paid forThe driver was late and she demanded a refund after the fact and mentioned nothing of the issues to the driver allowing him to make an attempting to fix anythingWe offered a partial refund and services even by a different company and Shen refused and went on to write the reviews and make demandsSome people just can not be pleased no matter whatWe do not feel the need to further discuss this matter and any coorispondance the client says "her laywer" needs to make is welcome

** *** *** It is not necessary as long as they don't try to argue the dispute I've already filed with my bankIf they have already tried to argue the dispute, though, they may send a certified check for the full amount of $payable to me to my lawyer's office. Thank you for your help!*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Multiple times the owner was given a chance to resolve this matter in private through emailI kept declining his offers for FREE future service because my special event (ANNIVERSARY) had already passed, and I'm not interested in organizing a party and setting up a group for a PARTY BUSI had a very well-orchestrated plan for a special date for my husband that went very wrong because of poor planning and because his limo is sub-par, to say the very leastOnce I was getting nowhere through private emails, I then contacted the Revdex.com to have this resolvedThe next day I reviewed his business on Facebook (very common these days) as did my husband, which seemed to finally get his attentionHe then promised a refund of “half now, half once the reviews come down”This is all documented with screen shots which has been sent to my attorney with the full email chain and also attached hereSaying that I have “disrespected” his company and “had my friends…lower his star rating” is actual slander, which he keeps accusing me ofI cannot control what other adults do once I’ve posted my public review of his company, and everything that my husband and myself have said online have been all true factsAgain, I can’t control what others do just as he nor his driver can control the traffic patterns or behaviors of othersHis driver was extremely friendly and very apologetic (the whole night) for the super late time he arrivedAgain, I understand traffic- that happensThe problems arise when the owner thinks that I should’ve stopped the driver to alert him of the A/C problem (which I fixed on the way there so there was no reason to bring it up afterward) when we’re already over minutes late and wants me to believe when he says he has “fired” this employee (which I didn’t want or ask for in the first place), yet he has this full statement from him for this purposeNo employee who has lost his job is going to give a statement like this to help a “former” employer.The driver says that I told him to just “leave it” when talking about the radio not functioningHe is correct, I said to “leave it” when we were trying to be on our way from a busy parking lot (Kroger) to get to the dinner which, again, we were already minutes leaving forI don’t believe a rational person would just leave a broken radio and not try to fix it in the hour and a half he knew we were going to be at dinnerIt was just brokenWe didn’t call him on our way down because my husband wanted an after-dinner smoke once we got outside then we were going to call himHe did quickly make his way to us as soon as we walked out the door, which I had no problem with as I don’t like the cigarette smell, anywayWe had no issues with the time from the door to dinner to the limoMost of the issues are not the fault of the driver at allShould he have left in enough time, checking traffic and using a GPS to get to us in time? YesShould he have answered the phone when I called to see where he was if he was, in fact, “stopped” in traffic? YesShould the drinks already in his possession been chilled and/or ice provided? YesWhile these are substantial mistakes, they aren’t completely unforgiveable (as evidenced by his 20% tip still given at the end of the night)The major issues are the working state of things inside the limo and the owner’s attitude, accusatory demeanor and persistent way of “fixing” things by offering free future serviceI also have no interest in ever doing business with him, nor does anyone that’s read mine and/or my husband’s review of “actual service” that include nothing but true statementsAs I’ve said, my attorney (copied on this response) has all information and will be contacting the owner to let him know he’s going to have a card dispute and is more than willing to speak with him if he has any questions as to the validity of my claims and any other questions he may have.I do hope the owner has learned from this experience and maybe will think about his actions before treating his paying customers this way in the futureI wish him the best of luck and do sincerely thank him and his driver for their service to our country.?
Regards,
*** ***

As previously stated she will not be getting a refund at this pointDemanding a refund and making untrue public statements about the condition of the Limousine in an attempt to speak of the limos like they are less nice than advertised is in no way respectfulPlain and simple services where used services where paid forThe driver was late and she demanded a refund after the fact and mentioned nothing of the issues to the driver allowing him to make an attempting to fix anythingWe offered a partial refund and services even by a different company and Shen refused and went on to write the reviews and make demandsSome people just can not be pleased no matter whatWe do not feel the need to further discuss this matter and any coorispondance the client says "her laywer" needs to make is welcome.?

After multiple email exchanges between the client and our company attempting to resolve this issue originally the client refused any and all potential options which where and not limited to 1)FREE hour service in our party bus on the night of their choice with friends2) Additional hour of
service the day of or on the day of their choose for FREE ? 3) hours of FREE service with one of our affiliate companies so they would not have to worry about any more issues? The client went on to write her review which is great as it can let others know of her experience and help us identify issues to help improve our servicesIn doing so she also had her friends write NEGATIVE reviews in an attempt to lower our star rating on other web sitesOn one of our correspondence with the client she demanded a full refund or she would continue to make sure the negative reviews continuedAfter her and her husband became disrespectful and never requested full refund in the first place we decided a refund was no longer an optionWe have no problem admitting our faults as our driver was late which is not standard with our service but unfortunately traffic is something we can not controlWhen she emailed us stating the issues, we responded promptly attempting to making it right for her and her husbandShe had also stated the sun roof did not function and she had to move because it was hotThe driver did show her how to use the AC as the controls for the AC in the back are in the back with the client and the switch does say 'AC" on itAt no point did she tell the driver she was hot or did not comprehend how to use the AC or the switch to close the sun roof as it was closed upon pick up as standard in our companyThe driver did not provide ice as that is something upon request just as alcohol, party favors, decorations, ectWe do provide these things on request as the client knew thisThe following statements are from the driver and his side of what occurred that eveningAt this point we are not interested in doing business with Mrand Mrs*** or any type of refundWe are a group of Veterans and will treat anyone with the up most respect, but when we are disrespected its not tolerated especially when attempting to give us a bad name having friends that did not even use our service lower our star rating on other review sites.? JOEY THE DRIVER: During the run that was scheduled for 09/16/16, with the ***'s they were upset with my arrival timeGiven, there was a Motor vehicle or accident on my way to their pick up locationI had no other option besides waiting on the traffic to clear because of the emergency vehicles blocking traffic, and my Limo being to large to make a UturnAfter waiting, I noticed I had received two calls from Mrs***My first instinct was too return her callSpeaking with Mrs*** she expressed her frustration in the timingI explained the situation and assured her I would be there ASAPUpon arriving at the pick up location I welcomed them in to the vehicle, all while profusely apologizing for the delayI then proceeded to explain where the controls wereI noticed that the clients were trying to figure out how to operate the radio in the LimousineI began to try and work on fixing itI had the radio playing as I left the work shopIt was no longer working for me nor the clientsAs I worked on it, she began telling me to just leave itI apologized, and made the commitment of fixing it by the time they were done eatingI then did as the customer asked and just left it like it wasOn our way to the dinner, I pulled in to a *** *** parking lot entranceAs I proceeded through the entrance I noticed cones blocking the pathway to the direct drop off pathway, I had no other option besides leaving the parking lot and taking the other entranceAs I pulled up to let them out, I assured them that I would do everything possible to make their night go a whole lot smoother, as their only complaint up to that point had been the late arrivalI waited outside as close to the entrance/exit to the restaurant as possible ( approximately feet) which before entering the diner I asked if they could call minutes prior to them exiting if they could call so I could be right at the door to pick them upI did not receive a callAs I saw them walking out I quickly, and safely pulled up closer to themI greeted them in a friendly manner and offered them suggestions on what they could do for a date night, along with offering them an extra hour of serviceThey seemed like they were going to take the offer, but hesitantly declined as Mrs*** stated she was tired and wanted to go homeI then offered them the opportunity to take the free hour for the next Limousine ride they book if they choose to do soI then drove them to their drop off locationI opened the door and again apologized for all of the mistakes that were madeThey stated that their night ended much better than it started and decided to speak to me in a personable levelMe and Mr*** went as far in our conversation as to commending each other for each others service to this countryI then reassured them they can use the the hour that I offered at any time since they choose not too that nightUp till pickup and drop off the only issues that were ever brought to my attention was the late time of arrival.? At this point we are not interested in doing business with Mrand Mrs*** or any type of refundWe are a group of Veterans and will treat anyone with the up most respect, but when we are disrespected its not tolerated especially when attempting to give us a bad name by having friends that did not even use our service lower our star rating on other review sites.?

Business Response to a Complaint Complaint ID#: *** Company Name: Vets And A Limo Company Contact: Jc Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** * *** Staff Member: Response: We at
Vets And A Limo do not provide clients alcohol or condone under age drinkingMr*** is mistaken by assuming there is alcohol on our vehiclesWe do not allow minors to drink on our vehiclesIt is not known by our staff that his children where on one of our party busses, in fact there was not even a scheduled run on the day he is stating his children where on a bus of oursACTUAL clients that book with us have booked party buses and limousines for birthday parties for their children along with prom as he stated his son is assuming he is having a prom could just as easily end up on a party bus or limousineRegards to Mr*** complaint he assumed it is illegal to have minors on our vehicles that is and is not against the lawit can be far to say maybe Mr*** should take more responsibility and know where his children are at all timesIn reference to a possible employee of ours having anyone in our party buses without an actual scheduled appointment is against company policyAt Vets And A Limo we strive to be the most professional limousine companyOur employees do have extensive years of training and personal experiences from the Military that allow us to hold the up most professionalism there is on this earth, considering most of our drivers are or have served in the UNITED STATES ARMYIf Mr*** would like we can offer him 10% military discount if he or a relative of his has served and get his son a Limousine for PromThank you Sent on: 3/1/7:24:PM

Mrs. [redacted] I truly apologize in the delay. As of courtesy of the delay upon arrival of the pickup, I will honor the original prorated amount of $62.50 to you. Please provide through the Revdex.com the original card number used and the expiration date only. The credit will be immediately ran thru.I hold no ill feelings toward Mr. or Mrs. [redacted].I will await the needed additional information.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nothing I've said has been untrue. "My lawyer" will be in touch.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]