Sign in

21st Century Insurance

Sharing is caring! Have something to share about 21st Century Insurance? Use RevDex to write a review

21st Century Insurance Reviews (442)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The beginning of this statement is an automatic generated response I stated that I felt I should only pay $96.50 I will send them a United States Postal Money Order for the amount of $118.00 which is due November 1, 2016 per Insurance form sent via Internet September 16, 2016 (See Attachment).  This situation should have been taken care of as far as billing concerns in the initial beginning with the Insurance Company.  Within the response from [redacted] she mentioned immediate payment of this balance $118.00 would be appreciated?  She might want to check with the correspondence that was generated before her response dated September September 16, 2016. I also received a letter via UNITED STATES POSTAL SERVICES September 22, 2016 from a [redacted] this letter was totally irreverent in regards to my complaint I didn't see the significance in receiving the letter. I feel 21st Century has FRAUDULENT BUSINESS PRACTICES.  I would like to thank the Revdex.com for following up in regards to my complaint. 
 
Regards,
[redacted]

I reviewed our file then called the consumer yesterday to discuss her concerns.  I left a voicemail and provided my contact information, so she can return my call.

size=2>                                   ...
Case:   [redacted]
 
           
To Whom It May Concern:
 
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
 
Our review found that this customer's renewal premiums were impacted by statewide rate changes that were filed with the state that he resides in. As an insurer, we strive to keep premiums as competitive as possible while providing our policyholders with protection that they deserve should a loss occur. As costs associated with claims continue to climb, it is necessary that we adjust our rating information to guarantee our ability to respond to claims. We have validated that the premiums charged by our company was correct based upon the coverages chosen and the rates in effect. While renewal premiums reflect necessary rating adjustments, we will do everything that we can to provide our policyholders with the lowest possible insurance. We have contacted this customer directly to review his policy for possible savings and provided a satisfactory resolution to his concerns.
    
We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

Thank you for your correspondence posted on February 10, 2015, in which [redacted] has expressed dissatisfaction in the coverage denial of this claim. We appreciate the opportunity to review this matter and respond.Review of this complaint indicates Ms. [redacted] is concerned that this theft claim...

was denied because the theft of the insured vehicle was not reported within ten days of the loss. This is not the case. Insured [redacted]’s policy did not apply to losses which occurred in the Republic of Mexico unless his residence was within the United States, the loss was within 100 miles of the border, and the vehicle was in Mexico for no more than ten consecutive days from any single entry into Mexico. This loss was reported as a theft from the garage at Mr. [redacted]’s Tijuana address on January 29, 2015, after he had passed away on January 7, 2015. With this information, a letter was sent to Ms. [redacted] on February 10, 2015, advising our company would be unable to cover the theft loss since the vehicle had been in Mexico for more than ten consecutive days.We regret we are unable to assist further under these unfortunate circumstances. However, should Ms. [redacted] have any additional questions about our position, we would encourage her to contact Claims Supervisor [redacted]. Please direct any other inquiries regarding the contents of this letter to me at the above toll free number, directly at [redacted]Sincerely,21ST CENTURY INSURANCE COMPANY[redacted]

I reviewed our file and determined that the quote was prepared and bound online without any of our sales agents assistance.  You initially indicated that you drive your vehicle 3,000 miles annually and it is just used for pleasure use.  However you indicated...

on the mileage questionnaire that the vehicle is being driven 7 days a week for work and approximately 10 miles each way.  When we amended the policy to reflect the correct vehicle usage the premium increased $48.67, and the revised 6-month premium is $291.

Case:   [redacted]       
10.5pt;"> 
           
To Whom It May Concern:
 
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
 
As an insurer, it is always our intention to provide excellent service to our policyholders, and we regret the difficulties that this customer experienced. According to our records, the policyholder’s request to update their account with a new payment source did not occur, which caused the policy to non-renew. We contacted the customer and provided a resolution to their satisfaction.
    
We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

Dear Customer,
We reviewed your file and sent a written response to you.
We appreciate the opportunity to review this concern for you. Please let us know if you have any followup questions.
Best Regards,
Representative

Thank you for your correspondence of February 26, 2014, .regarding the above .referenced loss. In his letter to your department, [redacted] expresses his dissatisfaction that his accident .resulted in  three separate...

claims. We appreciate the opportunity to .review this matter and respond.
 
Our  records show [redacted] contacted our Claims Contact Center on February 18,2014, reporting he had been involved in a hit-and-run accident on February 12, 2014. He agreed to  have his 2003 Mercedes Benz inspected at one of OUr Ciecle of Dependability repair  facilities although he planned to have the .repairs completed elsewhere. The inspection was completed on February 19, 2014, and a check for $1,713.75 was initially issued to [redacted]. A .rental vehicle was authorized for his use.
 
Claims Representative [redacted] was unable to reach M.r. Robinson to discuss the facts of the accident until February 25, 2014) and obtained his recorded statement at that time. [redacted] stated he was traveling down ForSyth in the left lane and stopped at the red light at an intersection. While he was stopped, another vehicle came up from behind him in the .right lane but fish-tailed when it attempted to stop and hit his Mercedes.   [redacted]  said he had no traction  on the ice and was unable to get out of the way. When the light then turned green and he started to move he slid over and hit the other vehicle which had just come to a stop.  That other vehicle then left the scene.
 
[redacted] said he again started to drive down the :road when another vehicle in front of him kicked up a .rock/object that then flew back and hit his vehicle.  [redacted] explained that from his description, there were three separate occurrences here.  The first was a &ult..free collision in which he was struck by another vehicle..His uninsured motorist coverage would apply for this accident  with a $250.00 deductible upon .receipt of a police .report.  Another accident then occurred when he stmck the other vehicle.  He would be negligent for that accident and his collision deductible would apply.  The third occurrence was actually a comprehensive claim caused by a flying object.  Ms. Loeffler also explained the damage from each accident would need to be considered separately, so the original claim check would need to be stopped.
While [redacted] disagteed that thete should be three claims assigned for this incident, the repair estimate was tewritten to reflect the damage that was caused by each occurrence. The estimate for the damage mainly to the right side of the vehicle when the othet vehicle struck him totaled
$1,055.70 and a payment of$555.70was issued to [redacted] pending receipt of the police report
(which would reduce the deductible amount).
 
Damage caused when [redacted] struck the othet vehicle did not exceed his deductible.  Finally,
damage caused to the front of the vehicle by the flying object totaled $1,109.66, and a check for
$609.66 was issued to [redacted] with considetati.on for his $500.00 comprehensive deductlble.
Please note that we also paid Hertz $93.22 directly for [redacted]'s use of a rental vehicle for two
days. We apologize that his experience with Hertz was unsatisfactory.
 
We regret we are unable to provide a more favorable response to this inquiry however, we believe these claims have been handled appropriately. Should [redacted] have additional questions  about the assignment of three claims to this incident, we would encourage him to contact Claims Supervisor [redacted] If you have any questions about the contents of this letter, o.t require additional information, please feel free to contact me at the above toll free number, directly at [redacted]

To Whom It May Concern:

"Arial",sans-serif; font-size: 10.5pt;"> 
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
 
A review of our records confirms that our electronic insurance filing was submitted in compliance with company and state regulation. We spoke with our customer and provided confirmation of coverage to the court. To improve the customer’s experience we made an accommodation and reimbursed them for the tow expense that they incurred.
 
We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

My 13 year old son and I live with another family in the same household. This month my insurance was boosted due to an additional driver. The additional driver was the other family's child. I had called up 21st century to get this cleared up and they refused to remove her until I provided them proof of her insurance! Why is this my issue??!! I was told that I had agreed to this. Tell me where I agreed to pay for another family's children's insurance!!
DO NOT GET INSURANCE THROUGH THIS COMPANY!!!

Having a little trouble with your website. Please see below.
We are unable to locate the insured’s policy with the information provided. I attempted to call the insured at number listed on the Customer Experience, the person who answered indicated that I had the wrong number....

Please advise.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

I think that 21st Century Insurance shouldn't be allowed to be in business. Their employees are rude, not helpful, are degrading, and they lie. They said they sent us documents in the mail that we never received, then when we called them they said we could go online to find them. We did that and what do you know, no documents on there. They said since we got a letter of non-renewal they could do nothing and we were dropped like that with no insurance. Even after sending in all the documents they said there was nothing they could do. We were on the phone countless times trying to figure out what was going on. One employee said he couldn't do anything for us because we have no fax machine at home, another told us our insurance ended on the wrong date, another tried to be helpful but couldn't do anything. Finally, two supervisors both told us there was nothing they could do and blamed this issue on us, when clearly it is their error. One even admitted it was, but didn't help us to fix it. This has been a nightmare and now we are stuck. There has been no desire to help us throughout this process, which is sad since we have had them for two years now. You would think a company would reach an agreement when they know it was their error, but not 21st. STAY AWAY FROM 21ST! Or if you have them, watch closely.

We apologize for the Insured's experience. We do not recommend that our insured's use pre-paid debit cards on recurring payment plans. We don't recommend their...

use because pre-paid cards are often disposed of when the balance is depleted and this it makes it challenging to issue refunds. Our attempt to collect the Insured's installment was declined by the card issuer. The declination was not related to our internal procedures. We understand the Insured's frustration over the fees she was assessed. However, her 12/30/14 payment was reversed, which placed the policy into a cancellation billing. Our fees are outlined under an endorsement that was mailed to the insured in the beginning of December. As such, the fees are deemed valid and unfortunately, will not be waived.
Sent on: 1/23/2015 10:15:51 AM

We are in receipt of Alfred Hudson’s inquiry regarding an auto damage claim for his 2002 GMC Denali.
Claims Representative [redacted] inspected [redacted] vehicle and noted damage to the front end of the vehicle. [redacted]
reviewed the estimate with [redacted] and...

explained the estimate did not include blending the hood and right fender with the right
door because the accepted industry repair does not warrant a blending into those undamaged panels on the vehicle based upon the
limited amount of sheet metal that make contact at that location. We acknowledge [redacted]’s concerns with the repairs to his vehicle. Claims Supervisor [redacted] re-inspected [redacted]’s
vehicle to address his concerns with the repairs. [redacted] spoke with the staff at the repair facility and we agreed to pay to replace the
hinges on the hood with brand new hinges. Regarding the concerns with the paint, our estimate included the cost to replace and refinish the front bumper cover, hood, and left fender.
We paid to refinish and repair these panels, inclusive of a blend into the left door. Based upon the parts that needed to be re-painted the
paint areas we authorized were an appropriate industry approved method to complete a quality repair.
Claims Manager [redacted] spoke with [redacted] and explained our estimate included the necessary repairs related to the
accident related damage. [redacted] chose the repair facility and we
do not warranty the repair work they completed.
We regret [redacted] was dissatisfied with the outcome of his claim.
We have determined his claim was handled in an appropriate manner.
We appreciate the opportunity to review his concerns and respond.
Should [redacted] have any questions regarding the claim he should
contact Claims Supervisor [redacted] at [redacted] or Claims
Manager [redacted]

We are in receipt of your correspondence regarding the inquiry from [redacted].  We appreciate the opportunity to review this matter and respond.    
/>
[redacted] reported this loss to us on September 3, 2012.  According to the claim file, [redacted] reported his vehicle sustained damage from sandstorms that occurred over a period of time.  
Claims Representative [redacted] spoke to [redacted] regarding this incident on September 27, 2012.  In his statement to our office when [redacted] was asked when the damages occurred, he advised “they occurred over time”.   [redacted] asked him to clarify this statement, and [redacted] indicated it had occurred over a period of months.   [redacted] attempted to explain to [redacted] the difference between normal wear and tear from sand damage and a single incident from a sandstorm.  [redacted] offered to set up an inspection appointment to look at the vehicle but [redacted] became upset with this explanation and disconnected the telephone call.  As part of our investigation we did pull a weather history report to review wind gust speeds and sandstorm activity for reported date of loss September 2, 2012.  Correspondence dated October 29, 2012 was sent to [redacted] advising him there would be no coverage for this incident as the property damage resulted from separate incidences of exposure to road and weather related wearing on the vehicle that had occurred over a period of time.  Information regarding the status of the claim was also provided to [redacted]’s agent.  
[redacted] later requested he be provided with a copy of his recorded statement.  The transcribed statement was sent to him on two separate occasions.  
While we regret [redacted]’s dissatisfaction with the handling of his claim, a review of the claim file indicated the denial was appropriate based on the information available for our review.  We are unclear as to what [redacted] is referring to with his other allegations of harassment, tracking devices being installed on his vehicle, and making an unauthorized copy of his vehicle key.   Our records also indicate he has filed claims for this vehicle under claim number [redacted] for date of loss September 9, 2012 through [redacted] Insurance Company and claim number [redacted] for date of loss September 11, 2012 through 21st Century Insurance Company.   [redacted] has also filed a complaint through the California Department of Insurance which was responded to on January 25, 2013.    
If [redacted] should have further questions, we direct him to contact the claims office.  Claims Supervisor [redacted]
Should you require any additional information, you may contact me at ([redacted].
Sincerely,
[redacted]

To Whom It May Concern:Thank you for notifying 21st Century of the concerns presented to the Revdex.com on  April 29, 2015. We appreciate the opportunity to respond.  Our review found that the letter offering to send information and special promotions...

recently received by the consumer generated due to a previous quote with our company. At their request, we have placed the consumer on the opt-out lists for both 21st Century Insurance and Farmers Insurance marketing solicitations. The consumer indicated that they received an invalid address message when attempting to opt out through our website. Records show that there was a slight variance in the address from what was entered by the consumer and the address validation system that we utilized to produce the mailings. This variance caused the invalid address message to display. We regret any frustration this experience has caused and appreciate it being brought to our attention.We thank you for your time and attention to this matter. If we can be of further assistance, please contact us by email at [redacted]

We sent [redacted] three billing invoices showing the $75 adjustment and requesting payment. I have attached them for your review.
He also called us on May 24, 2013 and we advised him that a payment was applied to his policy in error and a refund issued to him and cashed.
$75 of his balance is due to the refund and subsequent adjustment. We have no record of anyone telling him that we refunded him $75 because of the price of his insurance. There was an adjustment made to his coverages and mileage on November 21, 2012. There was no refund provided for this credit as his balance was decreased by this amount. The refund was issued to him on October 26, 2012 and cashed on November 5, 2012. 
We did not intentially refund him and request that he pay the balance which is due to our company.

Case:   [redacted]
11pt;"> 
           
To Whom It May Concern:
 
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
 
Our review found this customers recent automobile renewal premiums were impacted by statewide rate changes that were filed and approved by the State of Connecticut. As an insurer, we strive to keep premiums as competitive as possible while providing our customers with the protection they deserve should a loss occur. As costs associated with automobile claims and insurance services continue to climb, it is necessary that we adjust our rating information to guarantee our ability to respond to claims. These costs can affect the auto insurance premium whether or not the customer has had an accident or claim. While renewal premiums may intermittently reflect necessary rating adjustments, we will continue to do everything we can to provide our customers with the lowest insurance cost possible. We have validated that the premium charged by our company was correct based upon the coverages chosen and rates in effect. As a result, we are unable to honor the customer’s request for reimbursement. Although the customer indicated that that alternate quotes were obtained through other automobile insurance providers, we are not familiar with the rates or coverages offered by other carriers. As such, we are unable to address the customer’s concerns regarding the premium quotes offered. However, we did find that the new business quote the customer received through our website included alternate coverages than what were previously provided under their active policy.
 
We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry. 
A review of our records confirm, physical damage coverage was added to the policy as a result of a phone call we received from the...

loss payee. As the consumer did not provide her consent to include the coverage, we have contacted the collections agency and had the outstanding balance removed from her file. Additional review was unsuccessful in locating a payment of $225.00, as a result, we are unable to honor the request for reimbursement.   We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us

Thank you for allowing me to respond to [redacted] concerns.
His policy started on September 16, 2011 with a premium of $475.42. His renewal premium in March of 2012 dropped to $377.77 after a surcharge for an accident expired.  The following renewal the premium went up...

$1.94 to $379.71. In March of 2013, his premium increased due to a rate change and a surcharge for an accident in January of 2013. The surcharge for the accident was removed prior to the renewal as the claim was closed without payment, leaving the premium at $489.98. After we were advised that he purchased a home, we re-rated the policy and reduced the premium to $475.00. His most recent renewal premium decreased to $429.73.
[redacted]’ assertions regarding the varying quoted prices were unsubstantiated in our research in responding to his Revdex.com complaint in March of 2013. The lower quoted prices were based on him insuring his home with Farmers Insurance. This was communicated to him on March 28, 2013.
With respect to the losses listed on his policy. Our records reflect that Julia Williams drove over nails and debris and damaged the tires on her vehicle on January 29, 2013. There were no damages paid for this loss. While it is considered an at fault accident, there is no surcharge because there was no damages paid.  We also have a reported loss on January 12, 2013 for [redacted]. This loss is listed as not at fault. There were no damages paid and no premium impact on his policy. A towing claim on January 14, 2014 was inadvertently listed on the policy. It has been deleted, but was never impacting the policy. The policy is not being surcharged for any losses.
Lastly, I cannot find any discussion of deductible changes prior to February 14, 2014. On February 14, 2014, he advised our representative that he requested to change his deductibles the previous year. There is no record of a request from 2013 or from 2011 when he started the policy. He was quoted the premium for the coverage on February 19, 2014 and March 24, 2014 and declined to change it both times.
I have contacted [redacted] and discussed his concerns regarding the January 29, 2013 loss. He disputes reporting loss. Our records reflect that the reporter of the loss identified himself as [redacted] We are having the recorded statement retrieved for [redacted].
If you have any additional questions or concerns, please feel free to contact me.

Check fields!

Write a review of 21st Century Insurance

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

21st Century Insurance Rating

Overall satisfaction rating

Description: INSURANCE COMPANIES

Address: PO Box 371404, Pittsburgh, Pennsylvania, United States, 15250-7404

Phone:

Show more...

Web:

This website was reported to be associated with 21st Century Insurance.



Add contact information for 21st Century Insurance

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated