24/7 Pro Locksmith

It is not our company. We didn't service this customer.

Good morning.
We don't recognize this individual based on the information provided. Can the client provide a copy of the invoice or an invoice number please.
Thanks.
 
T

This is the worst business I have ever dealt with. My 17 year old locked his keys in his car running an errand for me. Upon the car being unlocked the locksmith told my son he owed $200 or he would call the police on him. I am not sure what business thinks it is ok to have a minor sign a document for starters. Let alone call the police. What 17 year old kid is carrying $200 on them. Upon my arrival with a check for the service I was welcomed by our local police department. They were not able to solve the matter but agreed with me that it was sketchy. The next questionable part of the matter is that I was not allowed to make a check out to the company. I was told it had to be made to the individual.

To Whom it May Concern,
Respectfully, we disagree with the client's complaint. We believe that the complaint is not relevant to our business.
The client has called an advertising company. It is a third party promotion company that may provide starting prices for service. 
Next, the promotion company pass us the job, and we pass the job to independent contractor technicians.
PLEASE NOTE THAT our website, vehicles that may be driven by technicians, invoices, business cards and other promotion material advise the public that the jobs are performed by independent contractors.
The technician, Mr. Jon Si[redacted]who is cc'ed on this email), is the actual company who provided the service.
Mr. Si[redacted] has advised the client how much the service will be. In fact, he gave a written quote to the client PRIOR to the job being performed, and the client AGREED to the service and the price IN WRITING prior to the service being provided. The invoice is attached to this email with the client's signature and the explanation that the service is being provided by an independent contractor.
This is also the reason why the credit card charge was by an independent company.
If the customer didn't want the service for this price, he could have refused the service, not sign the authorization (prior to the work) and not pay the amount.
It is important to mention that our company has already processed more than 20,000 jobs in 2015 and it is always the company policy that PRIOR TO ANY WORK BEING DONE, the customers are presented with a written quote, the customer authorize the price in writing, and order the service in writing.
Please dismiss this complaint.
Thanks.

We want are customer will be happy so we return $274(see doc attachment ).we talk to her and with her husband and the happy about the sulution.

Review: Hired them to come out to unlock our truck door because we locked the keys inside the vehicle. The technician that came out didn't know what he was doing when trying to unlock the door. He dissembled the locks on both sides of the truck, ruined the wiring, and caused the keys to not work and they will not open the doors of our vehicle. The technician charged us $135 when he told us on the phone it would be $55.00. Company won't return calls, won't fix our doors and locks, and won't refund our money. Worst customer service I have ever dealt with. I had to hire a new locksmith to unlock my doors & spend more money. Now I have to take my truck again to redo the wiring and locks on both sides of my truck because of the damage they did to my vehicle.Desired Settlement: Would like my $135 back or I will be taking this matter to court and will get a credit for the additional damage they have caused to vehicle.

Business

Response:

We have no record of this customer. What was the place of service? Is there an invoice number? The customer has no address and an out of state phone number. The customer's story doesn't make sense whatsoever. Did the customer pay anyone $135. If the customer paid, why did the customer pay if the locks didn't work???? Our technicians don't disassemble locks to unlock vehicles.

Consumer

Response:

Attached is the receipt of proof of services and payment. We paid because we thought everything was good. This is a business truck, we don't use everyday. The technician said everything was good so the tech and myself left our yard (Where we park this vehicle) and we didn't return till the next morning and when we tried to get into our truck with our keys that have ALWAYS worked, the locks didn't work and so we called this company to get help. They would not come back out to see what they did when they tried to pick the locks, wouldn't be willing to help. Had to hire another locksmith, who told us they dissembled the locks when trying to pick them and they are responsible for damages they occurred. If we don't get this $135 back, we will be taking them to court for all damages occurred.

Business

Response:

The method that our technicians use to unlock trucks and cars CANNOT damage the lock. Our techs use airbags. The old method of unlocking cars (using a slim jim) is the method that may damage the lock. OUR TECHS DO NOT USE A SLIM JIM. Please note that in 2015, our technicians unlocked about 10,000 vehicles and trucks and we haven't had any complains regarding damaging an automobile/truck lock.According to the tech, when the tech showed up for the job, the client told the tech that this was an old truck and that the lock was not working well.This complaint should be dismissed. Thanks

Review: This company was called for a non-emergent issue, specifically communicated as non-emergent. The service requested was for a replacement key for a 2005 [redacted]. The quoted price prior to service was $19 for service call and $120 for key making, with additional charges possible. When the technician came to provide service, my husband asked "so this will be around $200 total?" and the technician said yes. After services were completed, which took about 30 minutes, the technician provided an invoice for a total of $474, itemized as follows:

1. $19 service call fee

2. $120 Key [redacted] (difficult to read)

3. $149 labor for job

4. $240 Transponder key

5. -$50 "discount" (unexplained)

My husband was upset and didn't want to pay, but was told that he had to pay for services because they had already been completed, and believed that he would be behaving illegally if he did not pay for services. When I got home, I immediately called several [redacted] contracted locksmiths, and was told unequivocally that we had been scammed. Market rate for services provided should not exceed around $200.Desired Settlement: I wish a refund in the amount of $274, which is the amount of overage in charges for this service. I would be willing to instead receive a full refund and return the car key to them in lieu of the partial refund. Those are the only two acceptable options to me.

Business

Response:

We want are customer will be happy so we return $274(see doc attachment ).we talk to her and with her husband and the happy about the sulution.

Stay away from this company. My son student at MTSU locked his keys in car off campus. Was told $15 service fee plus a starting fee of $35. After waiting over an hour, the technician took less than a minute to open his 2003 Subaru Forester...then charged him $80. My son was told that is should have been $150 but was given a break because of the long wait. BEWARE of the undeclared fees heaped on at the service site! Can't imagine how much it would have been if it hadn't been an easy one minute job. Call local service (615)...if I had been in the loop I would have warned him about calling the 800 number. I just HATE dealing with companies that prey on people with deceptive advertising.

Was told it would be around $150 for a new car key fob but he would have to see the car.Technician arrived more than 40 minutes late and provided an estimate for $364.When I first spoke with the technician on the phone, I gave the him the make, year and model of my vehicle and described the key fob. When he arrived, he looked at the outside of the vehicle only and wrote up the estimate for 364. The estimate was higher than the dealer estimate but not by much so I told him to proceed. Ten minutes later, he said he could not do the job and I would have to take it to the dealer. I was prepared to pay the service call fee of $14, but he said the charge was $ 55 because he "tried" to do the job. Wanting to get my spare key fob back, I paid the $55. Later read the reviews for this company. Wish I had read them before I called. In Arizona locksmiths are not regulated like many other trades- go figure.

Review: Pricing was not as quoted or as explained on the phone. The quote on our initial phone call was $15 for the trip fee and $45 minimum for the labor. Upon arrival, the technician quoted us $150. Confused on how the quote went from $45 to $150, I asked what the $45 service would include. His response was that he didn't know because he is required to quote 135$ for each job unless it's really hard (Basically you are getting charged $150 minimum and that is what they should advertise).

The sales techniques were deceptive and unfair to other businesses in the area. We called other places that quoted us over the phone charges that were less than $100 flat fees. Had we known that this company was going to be charging us $150, we would have definitely used another company. These techniques are unfair to their competitors and I feel it is almost criminal.Desired Settlement: I am unclear how this service was billed or how they calculated it. I feel I was over charged based on the quote I was given.

Review: My partner and I were locked out of our car in a business parking lot on the evening of 11-19-15. We checked online for any nearby locksmiths, and a paid ad on google mentioned "locksmith-inmesa.com", which I later found out is also CallOrange.com and this company, 24/7 Pro Locksmith, LLC. The advertised price was $19, but the operator quoted us at $44. It still took us aback, but we went ahead with them instead of calling another company nearby.

My partner was in the bathroom when the technician arrived, so I went outside to meet the tech myself. When he came out of his car, he asked me if my car was ever opened before, to which I hesitantly answered, "...Maybe?" I wasn't quite sure what counted, since in the past, a locksmith came to make a key copy to open my car. Instead of asking me further to make sure, he said something about using a different tool, and I didn't understand why. He jumped immediately into talking about my insurance paper, which I showed him, and he said that I could get the cost reimbursed by them since they've dealt with them before.

I want to take this time to mention that I've confirmed that no, my insurance does not cover this, and I felt lulled into this sense of security when the technician kept insisting this. I also want to mention that my partner, who is more knowledgeable about this, wasn't here yet, and the technician didn't give me time to stop him to wait.

The technician then handed me the invoice and immediately started working on my car, not waiting for me to finish reading the invoice and complete filling it in. My hand hovered over the signature line in shock when I saw that the price was not the quoted $44-- it skyrocketed to $148. He didn't even go over this price change with me-- just handed me the paper and started opening my door. I had wanted to wait for my partner to arrive so he could look it over before the tech started work on my car, but again, the technician didn't even give me the chance.

When my partner did arrive, I showed him the bait and switch, and he pointed this out to the technician, who at that point was already finished. The technician replied rudely--and quickly, to hurry us into surrendering to this sudden service fee hike--that it cost more because of the materials used. There was no warning in the extreme three times price change, and we felt pressured when he rushed the whole process. We were anxious and wanted to go home and I felt I was preyed on because I was a young woman initially out there by myself who wasn't prepared to rebuff a scam. Because of the tech's rude tone and the entire rushed experienced, I gave into my anxiety and handed him the signed paper after he had already opened the door in minutes.

This company misrepresented themselves, was disingenuous about their information, exhibited predatory practices that lead to an outrageous bait and switch, and turned to brusque behavior when this practice was pointed out. If we had known you would upscale us three times the quoted amount, we would not have chosen your company for business. $44 is the amount that was quoted over the phone and that is that amount that we had agreed to. There was absolutely no mention of a quote of almost $150.Desired Settlement: Even though the advertised amount was nineteen dollars, I would like my partner's credit card to be refunded the amount paid over the quoted forty-four dollars, which would be $104.

Business

Response:

Good morning.We don't recognize this individual based on the information provided. Can the client provide a copy of the invoice or an invoice number please.Thanks. T

Consumer

Response:

The invoice number is [redacted] Attached is a screenshot of the credit card charge that occurred, which strangely does not match any of your alternate business names featured on your Revdex.com page nor the invoice that we received (which stated at the top that it was from callorange.com).

Business

Response:

To Whom it May Concern,Respectfully, we disagree with the client's complaint. We believe that the complaint is not relevant to our business.The client has called an advertising company. It is a third party promotion company that may provide starting prices for service. Next, the promotion company pass us the job, and we pass the job to independent contractor technicians.PLEASE NOTE THAT our website, vehicles that may be driven by technicians, invoices, business cards and other promotion material advise the public that the jobs are performed by independent contractors.The technician, Mr. Jon Si[redacted]who is cc'ed on this email), is the actual company who provided the service.Mr. Si[redacted] has advised the client how much the service will be. In fact, he gave a written quote to the client PRIOR to the job being performed, and the client AGREED to the service and the price IN WRITING prior to the service being provided. The invoice is attached to this email with the client's signature and the explanation that the service is being provided by an independent contractor.This is also the reason why the credit card charge was by an independent company.If the customer didn't want the service for this price, he could have refused the service, not sign the authorization (prior to the work) and not pay the amount.It is important to mention that our company has already processed more than 20,000 jobs in 2015 and it is always the company policy that PRIOR TO ANY WORK BEING DONE, the customers are presented with a written quote, the customer authorize the price in writing, and order the service in writing.Please dismiss this complaint.Thanks.