2K Furniture Designs

Good Afternoon ***,Thanks for shopping with us and sorry to see that your order of the Bunk Bed has been received with defective parts.From our end we aren't able to do any partial refunds for this order however if you would like we could have the parts that were received defective replaced if you will provide us with a list of the part number/letters that's needed on the instructions sheet attached in this emailIf you would like you may also reach our customer supports phone number at [redacted] .Best Regards,Joe L.Customer Care2k Furniture Designs

At this time, I have been contacted directly by 2K Furniture Designs LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They refuse to give me a refund even though the product I received was broken I have explained the reason I didn't respond to them within their timeframe of hours, but that was not acceptable to them I have asked them to do what is right (ethically) for the customer, but they keep saying they need to follow the policy They are unwilling to listen to my situation They keep hanging up on me, and when I talk to the same man on the phone, he keeps telling me his name is something different every time I talk to him I know it is the same person In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,Please note that we have already sold more than thousands bed frames of this and we have never had such a complaint, the only time that this type could happen is only if the bed frame was not assembled correctlyWe don't offer any type of warranty for this item.If you do need any further help you may reach us by telephone at [redacted] .Thank you 2k Furniture Designs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I did not receive a refund I paid for a product and I did not receive it The company is not doing what's right for the customer This is not ethical.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Good Afternoon [redacted] , Thanks for shopping with us and sorry about all the issues that youwere having with your orderPlease note that as per our return policy alldamages and missing parts must be notified within hours of receiving theitem and the first time your report has been submitted is after days and asper our phone conversation we are ready to have it replaced for you for freehowever we aren't able to issue a refund for a report of a damaged item morethan daysBest Regards, Joe *Customer Care 2k Furniture DesignsTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please drop complaint as it has been settled* [redacted] Case # [redacted] ** furniture Sincerely, [redacted]

Revdex.com: I was contacted by the business today They are sending me a replacement ottoman at no additional cost and told me to discard the item that I currently have Referencing complaint ID [redacted] , I find that this resolution is satisfactory to me, provided I receive the new product undamaged, and at that point, the matter will be resolved Sincerely, [redacted]

At this time, I have been contacted directly by 2K Furniture Designs LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: not resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPlease drop complaint as it has been settled* [redacted] [redacted] Case # [redacted] furniture Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by 2K Furniture Designs LLC regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by 2K Furniture Designs LLC regarding complaint ID ***, however my complaint has NOT been resolved because:
not resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the
question above
Sincerely,
*** ***

Hello Revdex.com, Please see below conformation email that we had sent to the customer.Good Afternoon *** ***, Thanks for shopping with us and sorry about all the issues that youwere having with your orderPlease note that as per our return policy alldamages and missing parts must
be notified within hours of receiving theitem and the first time your report has been submitted is after days and asper our phone conversation we are ready to have it replaced for you for freehowever we aren't able to issue a refund for a report of a damaged item more thandaysBest Regards, Joe *Customer Care 2k Furniture DesignsTell us why here

Revdex.com:
When the refund is pOster on my credit card I will settle.I do not trust this company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi,Her is story from our side.Customer has seeking a refund instead of a replacement as per our posted return policy we offer free replacement parts for an item that has been received defective and if the customer wants to have the item refunded they will have to pay for the return shipping costs
(please note that the customer has signed on the *** Tracking Number that the order was delivered in perfect condition)We have told the customer more than a dozen times that we aren't able to have the order refunded and we are ready to replace the parts for free or she could have the parts replaced for freeWe even offered a discount to keep the item the way it is and she had it rejected.Today the customer called us back and told us that the she opened A Revdex.com claim cause she lives in Taxes and she has suffered from the Hurricane and she is looking to get some money to get her house rebuildAs part of our kindness to our customer we have already processed a complete refund in addition we offered her a deep discount for any new furniture she will need to buy.Let me know if you need any more information.Thanks for your help

Revdex.com:
I was contacted by the business today.  They are sending me a replacement ottoman at no additional cost and told me to discard the item that I currently have.  Referencing complaint ID [redacted], I find that this resolution is satisfactory...

to me, provided I receive the new product undamaged, and at that point, the matter will be resolved.  
Sincerely,
[redacted]

Revdex.com:
I was contacted by the business today.  They are sending me a replacement ottoman at no additional cost and told me to discard the item that I currently have.  Referencing complaint ID [redacted], I find that this resolution is satisfactory to me, provided I...

receive the new product undamaged, and at that point, the matter will be resolved.  
Sincerely,
[redacted]

Hi,Please note that we have already sold more than thousands bed frames of this and we have never had such a complaint, the only time that this type could happen is only if the bed frame was not assembled correctly. We don't offer any type of warranty  for this item.If you do need any further...

help you may reach us by telephone at [redacted].Thank you 2k Furniture Designs

Revdex.com:
At this time, I have not been contacted by 2K Furniture Designs LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

At this time, I have been contacted...

directly by 2K Furniture Designs LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 not resolved
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]