Complaint: ***
I am rejecting this response because:Today is 3/9/and I did not receive my DOL osha card.I received a email on 3/5/stateing my card was send on 3/3/that not what they originaly stated they send the card on 2/27/where is it I would not recomend this company to anyone
Regards,
*** ***
Mr*** I sincerely regret that you misinformed of our intent, and apologize for the length of time it took to provide your refund (receipt attached here) and resolve this issueI am leading an internal team to improve the business processes that seem to have failed youAgain I apologize, but appreciate you bringing this matter to our attention.Thank you,*** ***
The courses have timed screens to ensure the learner takes the time necessary to carefully review the material This is a state requirement and we do not have the authority to override this requirement At various points during the course, the student is required to take a quiz or other
learning assessment If the student does not pass the quiz, they are required to review the relevant sections Again, each page is timed so that the student has adequate time to review the material Unfortunately, if the student fails a quiz, they have to review the material again, with the same timers in place and this can make it seem like the course takes a very long time to complete Again, we are mandated to include these timers and learning assessments in our course While we appreciate the frustration expressed in this complaint, we are not able to make the changes requested Our only suggestion is that the student review the material very carefully so that he can pass each quiz and move forward
First, we are processing a refund for Mr*** due to the inconvenience this has caused Second, in response to his remarks below, we went back and looked through this specific course. We have real estate prep courses in several states and thought it would be beneficial to examine the specific course referred to in this complaint One of our educational designers pulled the course outline report to more closely examine the timer issue. She reports that this course is a page turner without audioMeaning that we most likely used the ‘calculate scene duration’ feature in the course design to put the timers on the scenesThis feature is based on the words on the screenWe typically calculate the needed time by using the standard of words per second The course report is rather lengthy (rows), including a column for ‘Scene Duration’The total on that column is 76,This number is in secondsØ If you divided by = minutesØ If you divide that by you get the total hours: hours With ‘Enforce Timed Outline’ ON, the course is timed at hoursWell below hours It was also verified that once a leaner has passed the scene, the timer runs out and the learner is able to move on; if the learner goes back the timer should not be there and should not have to sit through the course again I hope this sufficiently addresses Mr***’s issues to his satisfaction. Let me know if you have any further questions
Complaint: ***It clearly says that you are overnighting a card on Monday Feb 9th However today is Thursday Feb 12th and I still have not gotten it! I am rejecting this response because:Regards,*** ***
Complaint: [redacted]
I am rejecting this response because: I contacted the company and they have no record or intention of a providing a refund. Once they do I will withdraw my complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The business 360 training stated they mail the dol card on 2/27 15 . It is now 3/4/15 and I still did not receive my card. if they mailed it on 2/27/2015 I should have receive it by now
Regards,
[redacted]
[redacted], 360training is working to resolve the reinstatement of your transcript and related course certificates in your account with us. We expect that to be completed no later than June 18th. In the meantime, I am attaching here the course completion certificates you have requested. We sincerely...
apologize for the inconvenience, and hope that this resolves your complaint in a satisfactory way.Regards,[redacted]
Your course was being paid for via loan option through Tuition Options. 360training.com has cancelled the balance owed on the loan, in the amount referenced, as requested. We apologize for your experience and sincerely wish you well in your future learning journey. Thank you
Please have [redacted] confirm his mailing address. The address we have on file is not the same as on the complaint. In addition, a search of our customer service records did not turn up a request for a card. In any event, as soon as [redacted] confirms his address, we will issue a...
new card.Name: [redacted] – learnermailing address provided to us is different from what was provided on thecomplaint. Where do you want us to mail a reprinted card to? Username:[redacted]MailingAddress: [redacted]CompletionDate: 8/12/2014MailoutDate: 10/17/2014 • Noreprint request• Norelated Jira ticket CSRelated Tickets Ifound a three related tickets on CS' logs but none was an inquiry about his DOLcard. These logs were from August of 2014 - the CS Reps also verified themailing address of the learner.
On 3/13 I spoke with Mr. [redacted]'s wife on the telephone. She has confirmed that Mr. [redacted] has satisfactorily received the required Card from [redacted], so we believe the complaint has been resolved. Thank you for your patience and we sincerely apologize for the inconvenience.[redacted]
Complaint: [redacted]
I am rejecting this response because:I actually had originally asked for a refund in the form of a check. One never came. After several months, I contacted the Revdex.com to let them know the issue had not been resolved. Then, I heard from "supposedly" a 360 employee who said they couldn't do a check and asked for my credit card information so a credit could be processed. That did not happen. Out of the blue, I heard from a 360 Training customer service person saying they needed my credit card information for a refund????!!!! She did give me all her contact information so Id know she was actually with 360. Nonetheless, this is indicative of the way this company does business. No wonder I had issues the entire time I tried to take one of their classes. It just continues to be more of the same. I'll be surprised if I EVER get a refund.
Regards,
[redacted]
[redacted], Our sincere apologies for the misunderstanding. By matter of company policy, all courses with 360training.com have a one year expiration date. That being said, I can certainly wave this. According to our records you have completed 12 of the 14 lessons in the course, and you are...
correct you did not attempt the Certification exam. At this point, I can allow you to refresh in the course and take the exam, or, if you prefer, I can issue you a full refund. Please communicate your preference and we will follow up accordingly.thank you[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want a refund at this point.
Regards,
[redacted]
360training.com has issued a full refund to this complainantReceipt is attached
Complaint: ***
I am rejecting this response because:Today is 3/9/and I did not receive my DOL osha card.I received a email on 3/5/stateing my card was send on 3/3/that not what they originaly stated they send the card on 2/27/where is it I would not recomend this company to anyone
Regards,
*** ***
Mr*** I sincerely regret that you misinformed of our intent, and apologize for the length of time it took to provide your refund (receipt attached here) and resolve this issueI am leading an internal team to improve the business processes that seem to have failed youAgain I apologize, but appreciate you bringing this matter to our attention.Thank you,*** ***
The courses have timed screens to ensure the learner takes the time necessary to carefully review the material This is a state requirement and we do not have the authority to override this requirement At various points during the course, the student is required to take a quiz or other
learning assessment If the student does not pass the quiz, they are required to review the relevant sections Again, each page is timed so that the student has adequate time to review the material Unfortunately, if the student fails a quiz, they have to review the material again, with the same timers in place and this can make it seem like the course takes a very long time to complete Again, we are mandated to include these timers and learning assessments in our course While we appreciate the frustration expressed in this complaint, we are not able to make the changes requested Our only suggestion is that the student review the material very carefully so that he can pass each quiz and move forward
Complaint: ***
I am rejecting this response because:I still haven't received a refund.
Regards,
*** ***
First, we are processing a refund for Mr*** due to the inconvenience this has caused Second, in response to his remarks below, we went back and looked through this specific course. We have real estate prep courses in several states and thought it would be beneficial to examine the specific course referred to in this complaint One of our educational designers pulled the course outline report to more closely examine the timer issue. She reports that this course is a page turner without audioMeaning that we most likely used the ‘calculate scene duration’ feature in the course design to put the timers on the scenesThis feature is based on the words on the screenWe typically calculate the needed time by using the standard of words per second The course report is rather lengthy (rows), including a column for ‘Scene Duration’The total on that column is 76,This number is in secondsØ If you divided by = minutesØ If you divide that by you get the total hours: hours With ‘Enforce Timed Outline’ ON, the course is timed at hoursWell below hours It was also verified that once a leaner has passed the scene, the timer runs out and the learner is able to move on; if the learner goes back the timer should not be there and should not have to sit through the course again I hope this sufficiently addresses Mr***’s issues to his satisfaction. Let me know if you have any further questions
Complaint: ***It clearly says that you are overnighting a card on Monday Feb 9th However today is Thursday Feb 12th and I still have not gotten it! I am rejecting this response because:Regards,*** ***
A full refund is being processed and we apologize for any inconvenience Thank you
[redacted], attached is refund receipt for Mr. [redacted]. We truly hope this resolves his issue. Thank you
Complaint: [redacted]
I am rejecting this response because: I contacted the company and they have no record or intention of a providing a refund. Once they do I will withdraw my complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The business 360 training stated they mail the dol card on 2/27 15 . It is now 3/4/15 and I still did not receive my card. if they mailed it on 2/27/2015 I should have receive it by now
Regards,
[redacted]
[redacted], 360training is working to resolve the reinstatement of your transcript and related course certificates in your account with us. We expect that to be completed no later than June 18th. In the meantime, I am attaching here the course completion certificates you have requested. We sincerely...
apologize for the inconvenience, and hope that this resolves your complaint in a satisfactory way.Regards,[redacted]
Your course was being paid for via loan option through Tuition Options. 360training.com has cancelled the balance owed on the loan, in the amount referenced, as requested. We apologize for your experience and sincerely wish you well in your future learning journey. Thank you
Please have [redacted] confirm his mailing address. The address we have on file is not the same as on the complaint. In addition, a search of our customer service records did not turn up a request for a card. In any event, as soon as [redacted] confirms his address, we will issue a...
new card.Name: [redacted] – learnermailing address provided to us is different from what was provided on thecomplaint. Where do you want us to mail a reprinted card to? Username:[redacted]MailingAddress: [redacted]CompletionDate: 8/12/2014MailoutDate: 10/17/2014 • Noreprint request• Norelated Jira ticket CSRelated Tickets Ifound a three related tickets on CS' logs but none was an inquiry about his DOLcard. These logs were from August of 2014 - the CS Reps also verified themailing address of the learner.
Learner’s card was mailed out to the address they provided intheir profile on 11/11/2014. [redacted]
On 3/13 I spoke with Mr. [redacted]'s wife on the telephone. She has confirmed that Mr. [redacted] has satisfactorily received the required Card from [redacted], so we believe the complaint has been resolved. Thank you for your patience and we sincerely apologize for the inconvenience.[redacted]
Complaint: [redacted]
I am rejecting this response because:I actually had originally asked for a refund in the form of a check. One never came. After several months, I contacted the Revdex.com to let them know the issue had not been resolved. Then, I heard from "supposedly" a 360 employee who said they couldn't do a check and asked for my credit card information so a credit could be processed. That did not happen. Out of the blue, I heard from a 360 Training customer service person saying they needed my credit card information for a refund????!!!! She did give me all her contact information so Id know she was actually with 360. Nonetheless, this is indicative of the way this company does business. No wonder I had issues the entire time I tried to take one of their classes. It just continues to be more of the same. I'll be surprised if I EVER get a refund.
Regards,
[redacted]
[redacted], Our sincere apologies for the misunderstanding. By matter of company policy, all courses with 360training.com have a one year expiration date. That being said, I can certainly wave this. According to our records you have completed 12 of the 14 lessons in the course, and you are...
correct you did not attempt the Certification exam. At this point, I can allow you to refresh in the course and take the exam, or, if you prefer, I can issue you a full refund. Please communicate your preference and we will follow up accordingly.thank you[redacted]
A card has been sent via overnight mail. We apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want a refund at this point.
Regards,
[redacted]