365 Home Warranty Corp

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , Thank you for being a valued customerWe appreciate your continued businessYou are correct in stating that your air conditioning system is a covered system under your planHowever, in accordance with the terms and conditions of the plan there are failures that are excluded from coverage such as rust and corrosionIt is unfortunate that in this instance it was determined that your AC Unit cannot be covered because the failure was due to rust and corrosionPlease note that does not adjudicate claimsThis was the determination made by the Third Party Claims AdministratorIf you feel that this determination was made in error, we are happy to look into it and we will make sure the matter is thoroughly investigatedI can totally understand the frustration that sets in when you're told that your issue is not going to be covered but this specific exclusion for failures resulting from rust and corrosion is not out of the ordinary and is in line with industry normsFurthermore, if our plans did not contain the exclusion for failures resulting from rust and corrosion, our plans would need to be priced significantly higher which would hinder our ability to continue offering the plans at the price points we feel offer the best valuePlease feel free to contact my office directly if you wish to discuss this matter further or to address any other concerns Sincerely yours, Harry JB [redacted] President Home Warranty ###-###-####

Dear [redacted] , The reason why your account was cancelled was because you missed two consecutive paymentsHowever, values your business and would like to reinstate your account to good standing and resolve this complaint to your satisfactionTo that end, we have attempted to contact you to discuss a resolution but have not been able to reach youWe will continue to reach out to you until this matter is resolved [redacted] *** [redacted] [redacted] ***

Dear Mr***, I hope all is wellI have read your Revdex.com response very carefully and feel that it is important to clarify what was offered to youWhile our offer did highly incentivize your ongoing patronage, also offered to refund your one month’s premium of $regardless of whether or not you decided to cancel the plan going forwardFeel free to contact me at your convenience with any questions or concerns or if you wish to discuss this matter furtherSincerely, Harry JB***

Dear Mr***, Forgive me for not formally responding to your Revdex.com complaintI know that we have been in touch regarding your complaintsI trust that by now any issues you have experienced have been resolvedI would appreciate it if in the future you would please contact my office at [redacted] x [redacted] to see if we can expeditiously resolve any issues that you are having prior to opening complaints with the Revdex.com

, As you are aware, had taken steps to resolve this matter prior to receivingthis complaintWe appreciate your cooperation in getting the issue resolvedand we apologize for any inconvenience that may have been caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me

Dear Ms [redacted] , Our records indicate that a refund transaction was processed on June 15th but for some reason that transaction was never completedThere was a brief time period in which we experienced some technical difficulties as it related to the processing of refunds while we were updating some of our internal systems and the connection between our system and our payment gatewayWe are apologetic to anyone that was affected by this technical difficultyHowever, when we spoke on July 6th, the refund was processed immediately – and was successfulTypically, a refund transaction will appear on your credit card statement within hours of the time that it is processedTrans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount [redacted] Policy [redacted] Refund 06-Jul-08:51: [redacted] , Belinda M [redacted] USD (249.50) [redacted] Policy [redacted] Refund 06-Jul-08:47: [redacted] , Belinda M [redacted] USD (249.50) [redacted] Policy [redacted] Refund/Pending Settlement 15-Jun-03:26: [redacted] , Belinda M [redacted] USD (249.50) [redacted] Policy [redacted] Refund/Pending Settlement 15-Jun-03:29: [redacted] , Belinda M [redacted] USD (249.50) Please feel free to contact us if you need any further assistance Best regards, [redacted] *

I receivedyour call and message, you informed me you'd be out until Wednesday, and left no return numberIt has been several weeks since you said you'd call backThat is on top up the multiple months of dealing with the company's back and forthIn those several weeks that I waited for a return call I resolved the issue so not to cause further damage to my propertyI no longer wish to do business with your companyThanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received a check for the monies owed me today, August 24, 2015.Thank you
Regards,

I have personally tried reaching out to this customer but I was unsuccessful in my attempts to get in touchThe customer had been informed via email communications back in January and again in February of that the plan had been cancelled by the order of the *** Real Estate Commission due to
the lack of proper licensing by the Plan Administrator and Obligor, *** ***, LLChas issued a check (check #***) to the customer representing the amount that will be paid by as approved by ***Please feel free to contact me with any further questions or concerns

Dear ***,Thank you for being a home warranty customer. I'm sorry to hear about your troubles with the service when trying to call in a claim to the dedicated claims lineEven though I can certainly understand how you feel having had this experience twice, I assure you that this is not
ordinary practiceis highly committed to customer satisfactionAll contracts are underwritten by an A rated insurer and all claims are handled by our third party Adminstrator, as detailed in the terms and conditions of your home service contract. I agree that the situation as you described it, is not acceptableI will contact our claims Administrator on your behalf and see what can be done to:a) expedite the service for youb) compensate for this poor customer experience that does not meet our own service expectations and standards. c) to ensure that this does not happen again. I will personally be in touch with you shortly about the resolution of this matterYou may also feel free to contact my office directly at ###-###-####. Sincerely yours,*** ** *** President Home Warranty

Dear Mr***,I'm sorry to hear that you had a negative experience while trying to complete your claimIt seems that there was a breakdown in the communication as it pertains to your washing machine claimAs I understand you were issued a check for the amount that was due. Your individual
experience is not indicative of the experience that we strive to provide, and not indicative of the experience provided to most of our customersI'm confident that your next claim will go smoothly. Please feel free to contact us if there's anything else that we can do for you and thank you for being a continued customer.Sincerely,Harry*** ** ***President Phone: *** *** ***Fax: *** *** ***

Dear Mrs***, Thank you for taking my call and for being a valued Home Warranty customerI was glad to hear that you finally received the check and I apologize again for the delayPlease make note of the fact that Home Warranty had in fact mailed your check prior to receiving
your Revdex.com complaintFeel free to contact me directly with any concerns. Sincerely, Harry*** ** ***
***Phone: *** *** ***Fax: *** *** ***

As discussed during our phone conversation today, I personally confirmed that the check was mailed out to youIf you don't receive it within the next few days, you can contact me directly and we will void the check and issue you a new checkPlease confirm that you are satisfied with the resolution of this complaint

Per 365's request, I confirm that I have received the settlement asked for, and are now satisfied with the result, therefore this complaint can now be considered resolved

Dear *** I apologize for the delayed response to the complaint you lodged with the Revdex.comUpon reviewing your records it appears that we have completed several claims for you in the pastI'm not sure why it seems that there was some miscommunication regarding this particular claimI
apologize again that you had this experience and would like to note that this is not indicative of our ordinary customer experience Someone from our executive office will be reaching out to you in the coming days to discuss what we can do to help rectify the situation. Sincerely yours,Harry JB***President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,On behalf of Home Warranty, I am sorry that you are having difficulty with your current claimYour experience is not indicative of 365's traditional customer experienceoperates independently of the claims administrator and we are therefore not privy to all of the details
surrounding the claim and the trouble with getting it serviced timely and properlySomeone from our executive office will be reaching out to you to see what can be done to rectify the situation ASAP. President