[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not sure why they keep denying the fact that I was lied to intentionallyI gave them the part number with the vehicle make, year and model that it should be coming from - that is correct and requested a picture as wellThey sent me the picture of the part but it was only the picture of one sideThey hid the fact that on the other side of that module - the one not shown on the picture was the year, make and model of the car that is not compatible and not what I requestedShould they send me the picture and notified me of that fact I would not order the module as they were well aware ofThey basically baited me into buying that wrong module and once I read the other side of that module they switched their storyWould have have been honest and reliable they would admit that and refund me the money the case would be overI have seen other cases against them on Revdex.com and clearly they are in the business of cheating people and trying to make money any way possibleSomething should be done about the way they conduct their businessAnd if nothing will be done it will be just happeningPlease intervene in that matter and make a decision as I am very tired of dealing with such a dishonest, unreliable and not trust-worhy business owners Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] lied to me from the beginning stated that the part number is compatible as you saw in the mail I sentHe never disclosed that the part he has is from a completely different vehicleOnly after I bought it and realized it is from a different vehicle module he said that I should have read the Policy about electrical modules and the returnsHe never once mentioned in the emails that their days policy is in regards to other parts and not electricalAnd him knowing what I am buying should have said that clearly which he did notHe baited me to buy the module and then when I wanted to return it because it was clearly written in the back of the module a different model and year of the car then I requested and asked him forYou can even see it in the emailsAnd the he switched his song saying I can never return for refundHe lied to me and used tactic that only crooked salesman doPlus I have read other complains of which there are with you about them and same storyCustomers are being lied to and cheatedPlease take care of that properly so it does not happen to anyone again!!! Regards, [redacted]
This customer [redacted] received proper customer service just like everyone else doesI also went over and beyond to help him because he didn't even know what type of headlight he actually needed for his vehicle and after several phone calls and emails we figured out the correct headlightThe Mr [redacted] received the [redacted] tracking number and I'm sorry but we don't have any control over the fact that [redacted] didn't get it scanned into their systemOnce an item leaves our location, it is out of our hands until we have to file a claim [redacted] takes up to days for tracing a package and Mr [redacted] was told thatThe Mr [redacted] was told that [redacted] was looking into it and just be patientMr [redacted] immediately filed a dispute with his bank and we had to send the same information to [redacted] and the dispute was closedI tried to contact Mr [redacted] several times and left messages which Mr [redacted] which he never returnedMr [redacted] signed and received his item on 3/10/by [redacted] tracking number [redacted] Mr [redacted] did not contact us until 3/24/and stated we sent him a broken headlightAs stated in our Terms & Conditions which Mr [redacted] signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN DAYS OF RECEIVING ITIT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVEDTHE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR *** [redacted] RETURNSTHE WARRANTY WILL BE VOIDED IF NOT DONE SOALL, NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTEDAN “RMA” RETURN MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN BY EMAILING [email protected] SO THAT DATE OF CONTACT CAN BE VERIFIEDMr [redacted] only purchased a headlight housing from us and it was inspected prior to shipping and the headlight adjuster motor was not broken at allMr [redacted] emailed me a copy of the invoice from the [redacted] dealer which stated his original Ballast was defective and the headlight adjuster motor was damagedThe Ballast has nothing to do with us at all, because he didn't purchase that from usThe headlight adjuster motor can only be damaged from someone improper mishandling or trying to install the Xenon Bulb incorrectly and applying too much force When Mr [redacted] signed and received this from ***, it would have been very noticeable if the headlight adjuster motor was broken because the projector would have been flopping aroundMr [redacted] claimed he never opened the package and just dropped the box off at the dealer, which is complete nonsense Mr [redacted] is simply ***et because we are not going to allow him to take advantage of us because of his errorMr [redacted] is now claiming our Terms & Conditions are so unfriendly, but he didn't have a problem signing and agreeing to it prior to purchaseIt doesn't take days to realize you received a broken itemIf the item might have been damaged in shipping then Mr [redacted] should have let us know immediately once he signed and received his item because we cannot contact [redacted] days later and claim that it was
This is complete nonsenseThere was no bait and switch whatsoeverThe customer received exactly what he requestedI have attached the email correspondence between myself and the customer which explains everythingThe customer requested Part# 1K0937087G and that's exactly what we sentThe customer was asked "What exactly are you looking for? Do you have a part number?" and he replied "Great I am looking for BCM part number 1K0937087G or different letter in the end as opposed to GIt is for VW GOLF TDI with factory installed bi-Xenons Let me know or maybe call me tomorrow - ###-###-####." He even requested a picture of the module to see the Tag on itI sent the picture so he could verify itThe customer was also fully aware of our Terms & Conditions prior to purchase because he had to sign and agree electronically with his initials throu our Payment Verification PageOur Terms & Conditions clearly states; 4-AUTO PARTS WILL NOT WARRANTY ANY ELECTRICAL ITEM WITHOUT RECEIVING THE ORIGINAL DEFECTIVE CUSTOMER’S PART RETURNED WITH OUR PART! ELECTRICAL PARTS ARE EXCHANGE ONLY! ALL RADIOS AND AUDIO EQUIPMENT IS ONLY GUARANTEED TO BE NOT DEAD ON ARRIVALANY PART THAT HAS BEEN ALTERED OR TAMPERED WITH WILL VOID WARRANTY AND REPLACEMENTWe do not send electrical items out so that customer can see if it fixes their problem and if it doesn't then they think they can just send it back for a refundThe customer does have a day warranty and we will only exchange it for the exact same item which he purchased
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No offer whatsoever was made by the businessHe tries to blur the matter by pointing out a comment on the *** *** technician's report about a ballast which I DID purchase from another vendorI am not claiming in any way whatsoever that he is responsible for that partI am only referring to the headlamp assembly, for which I paid $to Auto Parts, LLC plus $shippingThe part arrived and was NEVER removed from the box it was shipped inI needed to await for an appointment with my *** DEALER on a day which was convenient for me to bring my car inHis claim that this part was damaged due to improper installation technique is ridiculousWho would know better about how to do this than and *** DEALER and their certified techniciansI have returned the part to the business *** tracking number ***I would happily accept either a refund or a functioning replacement part and I would happily pay the shipping on that.I should point out that this situation is in no way unique to me with regard to this businessIf you look at their *** reviews and other online reviews and complaints against this company - this is a CLEAR pattern of behavior on their part.I am a busy physician and I would not be taking the time to write this if I didn't feel strongly about how poor a business this is to deal withFurthermore - if I haven't already ***ed this - on the purchase agreement - where they asked to initial each paragraph - I never initialed any of those terms as I found them to be ridiculously abusive toward the consumerIf 4Auto Parts had any problem with me NOT initialing those paragraphs - they should have contacted me,and informed me that failure to initial would mean that they would not fulfill the orderInstead, when I disputed the charges with *** ***, Auto Parts FORGED my initials on these paragraphs ( incorrectly I may add - they initialed "ML" instead of "WL.").I am not an attorney - but I'm pretty sure that a business FORGING a customer's signature or initials is not what would be considered proper business practices in any jurisdiction and perhaps I may need to discuss this with the local district attorney's office in Kansas City
Regards,
*** ***
Given the nature of the response by this company, as well as the inaccuracy and inconsistency of it relating to their submitted attachments, it is clear that the original complaint filed should be upheld and addressed accordingly by the Revdex.comThe businesses lack of and inappropriate customer service skills are detrimental to not only customers but the business, however, the negative result is left up to the customer to deal withThis business is dishonest, disrespectful, and fails to meet the expectations of conducting a business
After speaking with UPS, I was informed that the damage claim that I was forced to submit on behalf of 4-Auto Parts LLC, was deniedWhile I have received a refund from this company, I would like the Revdex.com to take the appropriate actions to ensure this type of behavior from 4-Auto Parts LLC is accepted or tolerated
Thank you
At this point it is just a waste of time responding to Ms*** complaintShe just going to continue to make of lies and be dishonest and being spiteful, when she is the whole cause of this problemI have verifiable proof of our recorded phone conversation and she even stated herself that I asked her to stop being so rude when talking to meI'm not going to waste anymore time dealing with a dishonest personMs*** received her refund as stated onced we received the item backThe UPS claim has been approved and paid, so there's another lie Ms*** just made up for no reasonI have verifiable proof of the whole transaction and we didn't do anything wrong so this whole complaint is just a waste of timeAlso Ms*** first stated that she had to contact UPS and now she's stating that I forced her to contact UPSMs*** needs to get her lies together
I would hope Ms*** doesn't really work for any law enforcement agency because she is completely dishonest and a liar! I have all phone recording of exactly what was said between Ms*** and myselfMs*** knew very well that this headlight she purchased had repaired mounts and
that why it was discounted at $and not the $which we sell them for undamagedI did tell Ms*** to just have it repaired again since it was already repaired previously and if she had wanted a perfect headlight then she should've had purchase a damaged and repaired headlightThe headlight was obviously broken in shipping from someone applying pressure to the top of the box and breaking that top mount and that had nothing to do with usUPS already agreed to pay the claim for their errorMs*** is a very rude and difficult person to deal withOnce she received the headlight she contacts us being very rude and disrespectful which I do not have any patience for and will not tolerateMs*** refused to call UPS and I'm the one who had to contact UPS and do a conference call with UPS and Ms***Ms*** was very rude to the UPS lady and myself for no reason at all and barely wanted to answer any of the UPS lady questionsMs *** tried to tell UPS that we broke the headlight and sent it to her like that which is complete nonsenseWhy in the world would we do that? That makes no sense at allMs*** was told that UPS will come pick the headlight up and inspect it and return it to us and we would issue a refund once we get it backMs*** stated she wanted her refund right then and there and if she didn't get it then she would contact the authoritiesI told Ms *** that she wouldn't be any refund from us until we receive the headlight back and don't threaten me and she can go do whatever she like to doWe received the headlight back on 3/18/and Ms *** was refunded the same day
Complaint: ***
I am rejecting this response because:
After review of the previous comments from this business, its clear that they will continue treating customers in a disrespectful, inappropriate mannerThis should be addressed by the Revdex.com
Regards,
*** ***
I don't appreciate the fact that this customer is being allowed to continually call me crooked and that I baited and switched on him. The customer contacted us and requested this part and as with all electrical item, I asked for a part number. The customer gave me the part number and I verified it was the correct same one we had. I didn't make this part number up, this is the part number that customer gave to me. I even emailed a picture at his request so that he could verify the part himself. The customer said everything was correct and he was shipped the exact same part which he agreed to. The customer went online and signed and agreed to our Terms & Conditions prior to purchase. So he was fully aware of our policy prior to purchase. I did not trick him or force him to sign and agree to it. The customer is making all this nonsense up because he is unhappy with his purchase and now he doesn't want to be stuck paying for it. If there was a problem and it was defective then I would send the exact same item and nothing different. There is nothing wrong with the item he received and just like any other any other auto parts store, no one does refunds on electrical items once they have been used. I haven't done anything wrong here whatsoever but sell the customer exactly what he requested and I should not be continually subjected to his lies and name calling.
Here’s my response:I'm not even going to waste too much time responding to this complete nonsense coming from this uneducated lying dishonest person. As he stated himself, we sent an email immediately after we received notice that this transaction was accepted for $275. We did not agree to that and...
that was some type of error made by the website [redacted]. It's not our fault he ignored the email. We don't have his contact phone number, so his order has been sitting on a work order until we received contact from him letting us know to cancel or proceed with the purchase. He contacted us today and this transaction was canceled today. So there's nothing else to discuss. This uneducated dishonest liar wants to keep making up these stupid lies, so here is a link to our Dropbox which clearly shows how the conversation went. [redacted] I hope that satisfies you [redacted].
There is nothing wrong with our selling practice at all. This was just a demanding and irritating customer. He contacted us on 6/3/2015, but didn't get his authorization back to us until 6/4/2015 and that's when his order was processed. He started asking a tracking number that same day before the...
item was even boxed up. This item was pulled and boxed and shipped on 6/5/2015. He emailed us several times on that date steady requesting a tracking number and was told he would receive it by email. Our business hours are posted everywhere, but that still didn't stop him from calling on a Saturday morning demanding a tracking number and stating he wanted to cancel his order because we wasn't open. Our phone line forwards to my cell phone after hours for security reasons. I tried to explain to him that UPS doesn't even deliver on the weekends, but he act like he couldn't understand that. Regardless of all this nonsense, the customer received his item by UPS tracking number [redacted] on 6/9/2015. That's 3 days after his purchase was made. His email he received from us clearly stated; Estimated delivery times: Most orders are shipped out
within 1 business day. Please allow 3 to 5 business days from the date shipped.
Saturday and Sunday not included. Actual delivery times will vary depending on
the distance from the facilities. Shipping is via UPS. Please do not ask for
tracking info until 5-7 days from payment. All UPS tracking information is
automatically emailed to the email we have on file. We do this because almost
all packages are received within 2-7 days from payment. We do our best to serve
our customers but would never be able to look up all tracking numbers manually. This order was processed and shipped in a timely manner.
This is complete nonsense and shows the dishonesty of Mr. [redacted]. Mr. [redacted] signed and agreed to our Terms & Conditions and now he claims he hadn't signed it all which is complete nonsense! If you didn't want to agree to our policy then he should not have signed it and sent it back to us. He also claims he purchased the Ballast from another vendor and that doesn't make any sense because the [redacted] Technician had already stated that the ballast was bad and the headlight adjuster motor was broken, so why would he purchase a ballast from another vendor for a broken headlight. The [redacted] Tech never stated anything about putting in a replacement ballast in and testing it. Also Mr. [redacted] has stated that he never opened the box because he had to wait on an appointment from the [redacted] dealer and that really doesn't make any sense, because no one in their right mind would receive a package and just ignore it and not open it and verify it is what they purchased and especially from a business who he claims has all these negative reviews online. This is complete nonsense and is a complete waste of my time having to respond to this nonsense! Our policy which Mr. [redacted] signed and agreed to prior to purchase clearly stated; THE BUYER UNDERSTAND THAT ANY CLAIM ON
DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN
THE 1 DAYS OF SIGNING AND RECEIVING
THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN 5 DAYS OF RECEIVING IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE
CONTENTS OF YOUR DELIVERY ONCE RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR
ALL DAMAGE CLAIMS FOR [redacted] RETURNS. THE WARRANTY WILL BE VOIDED IF
NOT DONE SO. ALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN
MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE
ACCEPTED. AN “RMA” RETURN MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN
BY EMAILING [email protected]
SO THAT DATE OF CONTACT CAN BE VERIFIED. Mr. [redacted] waited 14 days after receiving this item to claim that we sent it to him broken and that's complete untrue. The broken adjuster was inside of the headlight that he sent back to us. We are not going to be responsible for customers error or mishandling an item. Finally, Mr. [redacted] claims there's a pattern of complaints online, the only pattern is dishonest people like Mr. [redacted] who go online and post those false complaints because that's the only option they have left after being unsuccessful in trying to take advantage of us. I have no problem responding to any complaint with the actual truth.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am not sure why they keep denying the fact that I was lied to intentionally. I gave them the part number with the vehicle make, year and model that it should be coming from - that is correct and requested a picture as well. They sent me the picture of the part but it was only the picture of one side. They hid the fact that on the other side of that module - the one not shown on the picture was the year, make and model of the car that is not compatible and not what I requested. Should they send me the picture and notified me of that fact I would not order the module as they were well aware of. They basically baited me into buying that wrong module and once I read the other side of that module they switched their story. Would have have been honest and reliable they would admit that and refund me the money the case would be over. I have seen other 15 cases against them on Revdex.com and clearly they are in the business of cheating people and trying to make money any way possible. Something should be done about the way they conduct their business. And if nothing will be done it will be just happening. Please intervene in that matter and make a decision as I am very tired of dealing with such a dishonest, unreliable and not trust-worhy business owners.
Regards,
[redacted]
This is ridiculous and I can't believe I have to waste time responding to this frivolous nonsense. There really needs to be some type of guideline setup with Revdex.com to avoid people like this that's filing these false complaints. I don't even understand how this even gotten accepted as a complaint,...
because there was no transaction completed. He could have simply canceled, deleted or just ignored the email, there was no reason whatsoever to file this complaint, besides he just not having anything better to do with this time than to file this false complaints an he knows he participated in this transaction. He also obviously doesn't have any sense because I have attached a copy of his request that he sent to us requesting this wheel and we contacted him and he stated he wanted to go ahead and purchase the wheel and to go ahead and send an invoice for it. The invoice was sent on 9/13/2016 and it was not paid, so final non-payment reminder email was sent on 9/14/2016 and this person contacted us claiming that he doesn't know anything about this invoice and to stop trying to scam him out of money. First off, he contacted us, we didn't contact him! We have better things to do with our time than to try and steal a measly $140.00 with an invoice that clearly has a cancellation button in it so if he chose to change his mind. He claims we may have sent these out to thousand, just shows the type of sense this person has for even saying such a ridiculous statement., Only a fool would pay an invoice that they know nothing about!
This customer [redacted] received proper customer
service just like everyone else does. I also went over and beyond to help him
because he didn't even know what type of headlight he actually needed for his
vehicle and after several phone calls and emails we figured out the...
correct
headlight. The Mr. [redacted] received the [redacted] tracking number and I'm sorry but
we don't have any control over the fact that [redacted] didn't get it scanned into
their system. Once an item leaves our location, it is out of our hands until we
have to file a claim. [redacted] takes up to 8 days for tracing a package and Mr.
[redacted] was told that. The Mr. [redacted] was told that [redacted] was looking into it
and just be patient. Mr. [redacted] immediately filed a dispute with his bank and
we had to send the same information to [redacted] and the dispute was
closed. I tried to contact Mr. [redacted] several times and left messages which
Mr. [redacted] which he never returned. Mr. [redacted] signed and received his item
on 3/10/2015 by [redacted] tracking number [redacted]. Mr. [redacted] did not
contact us until 3/24/2015 and stated we sent him a broken headlight. As stated
in our Terms & Conditions which Mr. [redacted] signed and agreed to prior to
purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE
OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 1 DAYS OF SIGNING AND
RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN 5 DAYS OF RECEIVING
IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE
RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR
[redacted] RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL, NOT AS
DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN MERCHANDISE AUTHORIZATION #
ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTED. AN “RMA” RETURN
MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN BY EMAILING [email protected] SO THAT DATE OF CONTACT CAN BE VERIFIED. Mr. [redacted]
only purchased a headlight housing from us and it was inspected prior to shipping
and the headlight adjuster motor was not broken at all. Mr. [redacted] emailed me
a copy of the invoice from the [redacted] dealer which stated his original Ballast
was defective and the headlight adjuster motor was damaged. The Ballast has
nothing to do with us at all, because he didn't purchase that from us. The
headlight adjuster motor can only be damaged from someone improper mishandling
or trying to install the Xenon Bulb incorrectly and applying too much force.
When Mr. [redacted] signed and received this from [redacted], it would have been very
noticeable if the headlight adjuster motor was broken because the projector
would have been flopping around. Mr. [redacted] claimed he never opened the
package and just dropped the box off at the dealer, which is complete nonsense.
Mr. [redacted] is simply [redacted]et because we are not going to allow him to take
advantage of us because of his error. Mr. [redacted] is now claiming our Terms
& Conditions are so unfriendly, but he didn't have a problem signing and
agreeing to it prior to purchase. It doesn't take 14 days to realize you
received a broken item. If the item might have been damaged in shipping then
Mr. [redacted] should have let us know immediately once he signed and received his
item because we cannot contact [redacted] 14 days later and claim that it was.
As stated in our Terms & Conditions that the buyer signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 1 DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED...
WITHIN 5 DAYS OF RECEIVING IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR UPS/FEDEX/USPS RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN "RMA" RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTED. The buyer was told to return it for a replacement and has refused. We will not be issuing and refunds without receiving the item back. It's also stated in our Terms & Conditions; ALL PARTS ARE "USED" UNLESS OTHERWISE STATED! USED ITEMS WILL SHOW MINOR WEAR AND MAY HAVE SLIGHT SCRATCHES, SCUFFS, CRACKS, MARKS, ETC. MAJOR DAMAGE OR DEFECTS WILL BE MENTIONED IN THE ITEM DESCRIPTION.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
[redacted] lied to me from the beginning stated that the part number is compatible as you saw in the mail I sent. He never disclosed that the part he has is from a completely different vehicle. Only after I bought it and realized it is from a different vehicle module he said that I should have read the Policy about electrical modules and the returns. He never once mentioned in the emails that their 30 days policy is in regards to other parts and not electrical. And him knowing what I am buying should have said that clearly which he did not. He baited me to buy the module and then when I wanted to return it because it was clearly written in the back of the module a different model and year of the car then I requested and asked him for. You can even see it in the emails. And the he switched his song saying I can never return for refund. He lied to me and used tactic that only crooked salesman do. Plus I have read other complains of which there are 15 with you about them and same story. Customers are being lied to and cheated. Please take care of that properly so it does not happen to anyone again!!!
Regards,
[redacted]
This is complete nonsense. There was no bait and switch whatsoever. The customer received exactly what he requested. I have attached the email correspondence between myself and the customer which explains everything. The customer requested Part# 1K0937087G and that's exactly what we sent. The...
customer was asked "What exactly are you
looking for? Do you have a part number?" and he replied "Great.
I am looking for BCM part number 1K0937087G or different letter in the end as
opposed to G. It is for 2013 VW GOLF TDI with factory installed bi-Xenons Let
me know or maybe call me tomorrow - ###-###-####." He even requested a picture of the module to see the Tag on it. I sent the picture so he could verify it. The customer was also fully aware of our Terms & Conditions prior to purchase because he had to sign and agree electronically with his initials throu our Payment Verification Page. Our Terms & Conditions clearly states; 4-AUTO PARTS WILL NOT WARRANTY ANY
ELECTRICAL ITEM WITHOUT RECEIVING THE ORIGINAL DEFECTIVE CUSTOMER’S PART
RETURNED WITH OUR PART! ELECTRICAL PARTS ARE EXCHANGE ONLY! ALL RADIOS AND
AUDIO EQUIPMENT IS ONLY GUARANTEED TO BE NOT DEAD ON ARRIVAL. ANY PART THAT HAS
BEEN ALTERED OR TAMPERED WITH WILL VOID WARRANTY AND REPLACEMENT. We do not send electrical items out so that customer can see if it fixes their problem and if it doesn't then they think they can just send it back for a refund. The customer does have a 30 day warranty and we will only exchange it for the exact same item which he purchased.
This is the most ridiculous response I've heard and just a waste of time. There was no damage to mention and as stated by the buyer himself, he didn't even notice it until his mechanic told him about it at which time the buyer could have simply contacted us and returned it for a replacement or a refund. No one forced the buyer to keep it and get it repaired as he claims, which I highly doubt is getting done, regardless, our policy was clearly stated regarding receiving a defective or not as described item. Once again, if it was so damaged then it should have been returned and not kept. This is so stupid of a complaint and a complete waste of time, you can't keep something and then complain about it! We are not issuing any refunds period without receiving the item back!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not sure why they keep denying the fact that I was lied to intentionallyI gave them the part number with the vehicle make, year and model that it should be coming from - that is correct and requested a picture as wellThey sent me the picture of the part but it was only the picture of one sideThey hid the fact that on the other side of that module - the one not shown on the picture was the year, make and model of the car that is not compatible and not what I requestedShould they send me the picture and notified me of that fact I would not order the module as they were well aware ofThey basically baited me into buying that wrong module and once I read the other side of that module they switched their storyWould have have been honest and reliable they would admit that and refund me the money the case would be overI have seen other cases against them on Revdex.com and clearly they are in the business of cheating people and trying to make money any way possibleSomething should be done about the way they conduct their businessAnd if nothing will be done it will be just happeningPlease intervene in that matter and make a decision as I am very tired of dealing with such a dishonest, unreliable and not trust-worhy business owners Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] lied to me from the beginning stated that the part number is compatible as you saw in the mail I sentHe never disclosed that the part he has is from a completely different vehicleOnly after I bought it and realized it is from a different vehicle module he said that I should have read the Policy about electrical modules and the returnsHe never once mentioned in the emails that their days policy is in regards to other parts and not electricalAnd him knowing what I am buying should have said that clearly which he did notHe baited me to buy the module and then when I wanted to return it because it was clearly written in the back of the module a different model and year of the car then I requested and asked him forYou can even see it in the emailsAnd the he switched his song saying I can never return for refundHe lied to me and used tactic that only crooked salesman doPlus I have read other complains of which there are with you about them and same storyCustomers are being lied to and cheatedPlease take care of that properly so it does not happen to anyone again!!! Regards, [redacted]
This customer [redacted] received proper customer service just like everyone else doesI also went over and beyond to help him because he didn't even know what type of headlight he actually needed for his vehicle and after several phone calls and emails we figured out the correct headlightThe Mr [redacted] received the [redacted] tracking number and I'm sorry but we don't have any control over the fact that [redacted] didn't get it scanned into their systemOnce an item leaves our location, it is out of our hands until we have to file a claim [redacted] takes up to days for tracing a package and Mr [redacted] was told thatThe Mr [redacted] was told that [redacted] was looking into it and just be patientMr [redacted] immediately filed a dispute with his bank and we had to send the same information to [redacted] and the dispute was closedI tried to contact Mr [redacted] several times and left messages which Mr [redacted] which he never returnedMr [redacted] signed and received his item on 3/10/by [redacted] tracking number [redacted] Mr [redacted] did not contact us until 3/24/and stated we sent him a broken headlightAs stated in our Terms & Conditions which Mr [redacted] signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN DAYS OF RECEIVING ITIT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVEDTHE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR *** [redacted] RETURNSTHE WARRANTY WILL BE VOIDED IF NOT DONE SOALL, NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTEDAN “RMA” RETURN MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN BY EMAILING [email protected] SO THAT DATE OF CONTACT CAN BE VERIFIEDMr [redacted] only purchased a headlight housing from us and it was inspected prior to shipping and the headlight adjuster motor was not broken at allMr [redacted] emailed me a copy of the invoice from the [redacted] dealer which stated his original Ballast was defective and the headlight adjuster motor was damagedThe Ballast has nothing to do with us at all, because he didn't purchase that from usThe headlight adjuster motor can only be damaged from someone improper mishandling or trying to install the Xenon Bulb incorrectly and applying too much force When Mr [redacted] signed and received this from ***, it would have been very noticeable if the headlight adjuster motor was broken because the projector would have been flopping aroundMr [redacted] claimed he never opened the package and just dropped the box off at the dealer, which is complete nonsense Mr [redacted] is simply ***et because we are not going to allow him to take advantage of us because of his errorMr [redacted] is now claiming our Terms & Conditions are so unfriendly, but he didn't have a problem signing and agreeing to it prior to purchaseIt doesn't take days to realize you received a broken itemIf the item might have been damaged in shipping then Mr [redacted] should have let us know immediately once he signed and received his item because we cannot contact [redacted] days later and claim that it was
This is complete nonsenseThere was no bait and switch whatsoeverThe customer received exactly what he requestedI have attached the email correspondence between myself and the customer which explains everythingThe customer requested Part# 1K0937087G and that's exactly what we sentThe customer was asked "What exactly are you looking for? Do you have a part number?" and he replied "Great I am looking for BCM part number 1K0937087G or different letter in the end as opposed to GIt is for VW GOLF TDI with factory installed bi-Xenons Let me know or maybe call me tomorrow - ###-###-####." He even requested a picture of the module to see the Tag on itI sent the picture so he could verify itThe customer was also fully aware of our Terms & Conditions prior to purchase because he had to sign and agree electronically with his initials throu our Payment Verification PageOur Terms & Conditions clearly states; 4-AUTO PARTS WILL NOT WARRANTY ANY ELECTRICAL ITEM WITHOUT RECEIVING THE ORIGINAL DEFECTIVE CUSTOMER’S PART RETURNED WITH OUR PART! ELECTRICAL PARTS ARE EXCHANGE ONLY! ALL RADIOS AND AUDIO EQUIPMENT IS ONLY GUARANTEED TO BE NOT DEAD ON ARRIVALANY PART THAT HAS BEEN ALTERED OR TAMPERED WITH WILL VOID WARRANTY AND REPLACEMENTWe do not send electrical items out so that customer can see if it fixes their problem and if it doesn't then they think they can just send it back for a refundThe customer does have a day warranty and we will only exchange it for the exact same item which he purchased
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:No offer whatsoever was made by the businessHe tries to blur the matter by pointing out a comment on the *** *** technician's report about a ballast which I DID purchase from another vendorI am not claiming in any way whatsoever that he is responsible for that partI am only referring to the headlamp assembly, for which I paid $to Auto Parts, LLC plus $shippingThe part arrived and was NEVER removed from the box it was shipped inI needed to await for an appointment with my *** DEALER on a day which was convenient for me to bring my car inHis claim that this part was damaged due to improper installation technique is ridiculousWho would know better about how to do this than and *** DEALER and their certified techniciansI have returned the part to the business *** tracking number ***I would happily accept either a refund or a functioning replacement part and I would happily pay the shipping on that.I should point out that this situation is in no way unique to me with regard to this businessIf you look at their *** reviews and other online reviews and complaints against this company - this is a CLEAR pattern of behavior on their part.I am a busy physician and I would not be taking the time to write this if I didn't feel strongly about how poor a business this is to deal withFurthermore - if I haven't already ***ed this - on the purchase agreement - where they asked to initial each paragraph - I never initialed any of those terms as I found them to be ridiculously abusive toward the consumerIf 4Auto Parts had any problem with me NOT initialing those paragraphs - they should have contacted me,and informed me that failure to initial would mean that they would not fulfill the orderInstead, when I disputed the charges with *** ***, Auto Parts FORGED my initials on these paragraphs ( incorrectly I may add - they initialed "ML" instead of "WL.").I am not an attorney - but I'm pretty sure that a business FORGING a customer's signature or initials is not what would be considered proper business practices in any jurisdiction and perhaps I may need to discuss this with the local district attorney's office in Kansas City
Regards,
*** ***
Given the nature of the response by this company, as well as the inaccuracy and inconsistency of it relating to their submitted attachments, it is clear that the original complaint filed should be upheld and addressed accordingly by the Revdex.comThe businesses lack of and inappropriate customer service skills are detrimental to not only customers but the business, however, the negative result is left up to the customer to deal withThis business is dishonest, disrespectful, and fails to meet the expectations of conducting a business
After speaking with UPS, I was informed that the damage claim that I was forced to submit on behalf of 4-Auto Parts LLC, was deniedWhile I have received a refund from this company, I would like the Revdex.com to take the appropriate actions to ensure this type of behavior from 4-Auto Parts LLC is accepted or tolerated
Thank you
At this point it is just a waste of time responding to Ms*** complaintShe just going to continue to make of lies and be dishonest and being spiteful, when she is the whole cause of this problemI have verifiable proof of our recorded phone conversation and she even stated herself that I asked her to stop being so rude when talking to meI'm not going to waste anymore time dealing with a dishonest personMs*** received her refund as stated onced we received the item backThe UPS claim has been approved and paid, so there's another lie Ms*** just made up for no reasonI have verifiable proof of the whole transaction and we didn't do anything wrong so this whole complaint is just a waste of timeAlso Ms*** first stated that she had to contact UPS and now she's stating that I forced her to contact UPSMs*** needs to get her lies together
I would hope Ms*** doesn't really work for any law enforcement agency because she is completely dishonest and a liar! I have all phone recording of exactly what was said between Ms*** and myselfMs*** knew very well that this headlight she purchased had repaired mounts and
that why it was discounted at $and not the $which we sell them for undamagedI did tell Ms*** to just have it repaired again since it was already repaired previously and if she had wanted a perfect headlight then she should've had purchase a damaged and repaired headlightThe headlight was obviously broken in shipping from someone applying pressure to the top of the box and breaking that top mount and that had nothing to do with usUPS already agreed to pay the claim for their errorMs*** is a very rude and difficult person to deal withOnce she received the headlight she contacts us being very rude and disrespectful which I do not have any patience for and will not tolerateMs*** refused to call UPS and I'm the one who had to contact UPS and do a conference call with UPS and Ms***Ms*** was very rude to the UPS lady and myself for no reason at all and barely wanted to answer any of the UPS lady questionsMs *** tried to tell UPS that we broke the headlight and sent it to her like that which is complete nonsenseWhy in the world would we do that? That makes no sense at allMs*** was told that UPS will come pick the headlight up and inspect it and return it to us and we would issue a refund once we get it backMs*** stated she wanted her refund right then and there and if she didn't get it then she would contact the authoritiesI told Ms *** that she wouldn't be any refund from us until we receive the headlight back and don't threaten me and she can go do whatever she like to doWe received the headlight back on 3/18/and Ms *** was refunded the same day
Complaint: ***
I am rejecting this response because:
After review of the previous comments from this business, its clear that they will continue treating customers in a disrespectful, inappropriate mannerThis should be addressed by the Revdex.com
Regards,
*** ***
I don't appreciate the fact that this customer is being allowed to continually call me crooked and that I baited and switched on him. The customer contacted us and requested this part and as with all electrical item, I asked for a part number. The customer gave me the part number and I verified it was the correct same one we had. I didn't make this part number up, this is the part number that customer gave to me. I even emailed a picture at his request so that he could verify the part himself. The customer said everything was correct and he was shipped the exact same part which he agreed to. The customer went online and signed and agreed to our Terms & Conditions prior to purchase. So he was fully aware of our policy prior to purchase. I did not trick him or force him to sign and agree to it. The customer is making all this nonsense up because he is unhappy with his purchase and now he doesn't want to be stuck paying for it. If there was a problem and it was defective then I would send the exact same item and nothing different. There is nothing wrong with the item he received and just like any other any other auto parts store, no one does refunds on electrical items once they have been used. I haven't done anything wrong here whatsoever but sell the customer exactly what he requested and I should not be continually subjected to his lies and name calling.
Here’s my response:I'm not even going to waste too much time responding to this complete nonsense coming from this uneducated lying dishonest person. As he stated himself, we sent an email immediately after we received notice that this transaction was accepted for $275. We did not agree to that and...
that was some type of error made by the website [redacted]. It's not our fault he ignored the email. We don't have his contact phone number, so his order has been sitting on a work order until we received contact from him letting us know to cancel or proceed with the purchase. He contacted us today and this transaction was canceled today. So there's nothing else to discuss. This uneducated dishonest liar wants to keep making up these stupid lies, so here is a link to our Dropbox which clearly shows how the conversation went. [redacted] I hope that satisfies you [redacted].
There is nothing wrong with our selling practice at all. This was just a demanding and irritating customer. He contacted us on 6/3/2015, but didn't get his authorization back to us until 6/4/2015 and that's when his order was processed. He started asking a tracking number that same day before the...
item was even boxed up. This item was pulled and boxed and shipped on 6/5/2015. He emailed us several times on that date steady requesting a tracking number and was told he would receive it by email. Our business hours are posted everywhere, but that still didn't stop him from calling on a Saturday morning demanding a tracking number and stating he wanted to cancel his order because we wasn't open. Our phone line forwards to my cell phone after hours for security reasons. I tried to explain to him that UPS doesn't even deliver on the weekends, but he act like he couldn't understand that. Regardless of all this nonsense, the customer received his item by UPS tracking number [redacted] on 6/9/2015. That's 3 days after his purchase was made. His email he received from us clearly stated; Estimated delivery times: Most orders are shipped out
within 1 business day. Please allow 3 to 5 business days from the date shipped.
Saturday and Sunday not included. Actual delivery times will vary depending on
the distance from the facilities. Shipping is via UPS. Please do not ask for
tracking info until 5-7 days from payment. All UPS tracking information is
automatically emailed to the email we have on file. We do this because almost
all packages are received within 2-7 days from payment. We do our best to serve
our customers but would never be able to look up all tracking numbers manually. This order was processed and shipped in a timely manner.
This is complete nonsense and shows the dishonesty of Mr. [redacted]. Mr. [redacted] signed and agreed to our Terms & Conditions and now he claims he hadn't signed it all which is complete nonsense! If you didn't want to agree to our policy then he should not have signed it and sent it back to us. He also claims he purchased the Ballast from another vendor and that doesn't make any sense because the [redacted] Technician had already stated that the ballast was bad and the headlight adjuster motor was broken, so why would he purchase a ballast from another vendor for a broken headlight. The [redacted] Tech never stated anything about putting in a replacement ballast in and testing it. Also Mr. [redacted] has stated that he never opened the box because he had to wait on an appointment from the [redacted] dealer and that really doesn't make any sense, because no one in their right mind would receive a package and just ignore it and not open it and verify it is what they purchased and especially from a business who he claims has all these negative reviews online. This is complete nonsense and is a complete waste of my time having to respond to this nonsense! Our policy which Mr. [redacted] signed and agreed to prior to purchase clearly stated; THE BUYER UNDERSTAND THAT ANY CLAIM ON
DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN
THE 1 DAYS OF SIGNING AND RECEIVING
THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN 5 DAYS OF RECEIVING IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE
CONTENTS OF YOUR DELIVERY ONCE RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR
ALL DAMAGE CLAIMS FOR [redacted] RETURNS. THE WARRANTY WILL BE VOIDED IF
NOT DONE SO. ALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN
MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE
ACCEPTED. AN “RMA” RETURN MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN
BY EMAILING [email protected]
SO THAT DATE OF CONTACT CAN BE VERIFIED. Mr. [redacted] waited 14 days after receiving this item to claim that we sent it to him broken and that's complete untrue. The broken adjuster was inside of the headlight that he sent back to us. We are not going to be responsible for customers error or mishandling an item. Finally, Mr. [redacted] claims there's a pattern of complaints online, the only pattern is dishonest people like Mr. [redacted] who go online and post those false complaints because that's the only option they have left after being unsuccessful in trying to take advantage of us. I have no problem responding to any complaint with the actual truth.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am not sure why they keep denying the fact that I was lied to intentionally. I gave them the part number with the vehicle make, year and model that it should be coming from - that is correct and requested a picture as well. They sent me the picture of the part but it was only the picture of one side. They hid the fact that on the other side of that module - the one not shown on the picture was the year, make and model of the car that is not compatible and not what I requested. Should they send me the picture and notified me of that fact I would not order the module as they were well aware of. They basically baited me into buying that wrong module and once I read the other side of that module they switched their story. Would have have been honest and reliable they would admit that and refund me the money the case would be over. I have seen other 15 cases against them on Revdex.com and clearly they are in the business of cheating people and trying to make money any way possible. Something should be done about the way they conduct their business. And if nothing will be done it will be just happening. Please intervene in that matter and make a decision as I am very tired of dealing with such a dishonest, unreliable and not trust-worhy business owners.
Regards,
[redacted]
This is ridiculous and I can't believe I have to waste time responding to this frivolous nonsense. There really needs to be some type of guideline setup with Revdex.com to avoid people like this that's filing these false complaints. I don't even understand how this even gotten accepted as a complaint,...
because there was no transaction completed. He could have simply canceled, deleted or just ignored the email, there was no reason whatsoever to file this complaint, besides he just not having anything better to do with this time than to file this false complaints an he knows he participated in this transaction. He also obviously doesn't have any sense because I have attached a copy of his request that he sent to us requesting this wheel and we contacted him and he stated he wanted to go ahead and purchase the wheel and to go ahead and send an invoice for it. The invoice was sent on 9/13/2016 and it was not paid, so final non-payment reminder email was sent on 9/14/2016 and this person contacted us claiming that he doesn't know anything about this invoice and to stop trying to scam him out of money. First off, he contacted us, we didn't contact him! We have better things to do with our time than to try and steal a measly $140.00 with an invoice that clearly has a cancellation button in it so if he chose to change his mind. He claims we may have sent these out to thousand, just shows the type of sense this person has for even saying such a ridiculous statement., Only a fool would pay an invoice that they know nothing about!
This customer [redacted] received proper customer
service just like everyone else does. I also went over and beyond to help him
because he didn't even know what type of headlight he actually needed for his
vehicle and after several phone calls and emails we figured out the...
correct
headlight. The Mr. [redacted] received the [redacted] tracking number and I'm sorry but
we don't have any control over the fact that [redacted] didn't get it scanned into
their system. Once an item leaves our location, it is out of our hands until we
have to file a claim. [redacted] takes up to 8 days for tracing a package and Mr.
[redacted] was told that. The Mr. [redacted] was told that [redacted] was looking into it
and just be patient. Mr. [redacted] immediately filed a dispute with his bank and
we had to send the same information to [redacted] and the dispute was
closed. I tried to contact Mr. [redacted] several times and left messages which
Mr. [redacted] which he never returned. Mr. [redacted] signed and received his item
on 3/10/2015 by [redacted] tracking number [redacted]. Mr. [redacted] did not
contact us until 3/24/2015 and stated we sent him a broken headlight. As stated
in our Terms & Conditions which Mr. [redacted] signed and agreed to prior to
purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE
OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 1 DAYS OF SIGNING AND
RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED WITHIN 5 DAYS OF RECEIVING
IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE
RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR
[redacted] RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL, NOT AS
DESCRIBED ITEMS RETURNED MUST HAVE AN “RMA” RETURN MERCHANDISE AUTHORIZATION #
ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTED. AN “RMA” RETURN
MERCHANDISE AUTHORIZATION NUMBER WILL ONLY BE GIVEN BY EMAILING
[email protected] SO THAT DATE OF CONTACT CAN BE VERIFIED. Mr. [redacted]
only purchased a headlight housing from us and it was inspected prior to shipping
and the headlight adjuster motor was not broken at all. Mr. [redacted] emailed me
a copy of the invoice from the [redacted] dealer which stated his original Ballast
was defective and the headlight adjuster motor was damaged. The Ballast has
nothing to do with us at all, because he didn't purchase that from us. The
headlight adjuster motor can only be damaged from someone improper mishandling
or trying to install the Xenon Bulb incorrectly and applying too much force.
When Mr. [redacted] signed and received this from [redacted], it would have been very
noticeable if the headlight adjuster motor was broken because the projector
would have been flopping around. Mr. [redacted] claimed he never opened the
package and just dropped the box off at the dealer, which is complete nonsense.
Mr. [redacted] is simply [redacted]et because we are not going to allow him to take
advantage of us because of his error. Mr. [redacted] is now claiming our Terms
& Conditions are so unfriendly, but he didn't have a problem signing and
agreeing to it prior to purchase. It doesn't take 14 days to realize you
received a broken item. If the item might have been damaged in shipping then
Mr. [redacted] should have let us know immediately once he signed and received his
item because we cannot contact [redacted] 14 days later and claim that it was.
As stated in our Terms & Conditions that the buyer signed and agreed to prior to purchase, it clearly states; THE BUYER UNDERSTAND THAT ANY CLAIM ON DEFECTIVE OR INCORRECT PART MUST BE MADE TO 4-AUTO PARTS WITHIN THE 1 DAYS OF SIGNING AND RECEIVING THE ITEM AND THE ITEM HAS TO BE RETURNED...
WITHIN 5 DAYS OF RECEIVING IT. IT IS YOUR RESPONSIBILITY TO VERIFY THE CONTENTS OF YOUR DELIVERY ONCE RECEIVED. THE ORIGINAL PACKAGING IS REQUIRED FOR ALL DAMAGE CLAIMS FOR UPS/FEDEX/USPS RETURNS. THE WARRANTY WILL BE VOIDED IF NOT DONE SO. ALL NOT AS DESCRIBED ITEMS RETURNED MUST HAVE AN "RMA" RETURN MERCHANDISE AUTHORIZATION # ON THE OUTSIDE OF THE BOX ARE ELSE IT WILL NOT BE ACCEPTED. The buyer was told to return it for a replacement and has refused. We will not be issuing and refunds without receiving the item back. It's also stated in our Terms & Conditions; ALL PARTS ARE "USED" UNLESS OTHERWISE STATED! USED ITEMS WILL SHOW MINOR WEAR AND MAY HAVE SLIGHT SCRATCHES, SCUFFS, CRACKS, MARKS, ETC. MAJOR DAMAGE OR DEFECTS WILL BE MENTIONED IN THE ITEM DESCRIPTION.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
[redacted] lied to me from the beginning stated that the part number is compatible as you saw in the mail I sent. He never disclosed that the part he has is from a completely different vehicle. Only after I bought it and realized it is from a different vehicle module he said that I should have read the Policy about electrical modules and the returns. He never once mentioned in the emails that their 30 days policy is in regards to other parts and not electrical. And him knowing what I am buying should have said that clearly which he did not. He baited me to buy the module and then when I wanted to return it because it was clearly written in the back of the module a different model and year of the car then I requested and asked him for. You can even see it in the emails. And the he switched his song saying I can never return for refund. He lied to me and used tactic that only crooked salesman do. Plus I have read other complains of which there are 15 with you about them and same story. Customers are being lied to and cheated. Please take care of that properly so it does not happen to anyone again!!!
Regards,
[redacted]
This is complete nonsense. There was no bait and switch whatsoever. The customer received exactly what he requested. I have attached the email correspondence between myself and the customer which explains everything. The customer requested Part# 1K0937087G and that's exactly what we sent. The...
customer was asked "What exactly are you
looking for? Do you have a part number?" and he replied "Great.
I am looking for BCM part number 1K0937087G or different letter in the end as
opposed to G. It is for 2013 VW GOLF TDI with factory installed bi-Xenons Let
me know or maybe call me tomorrow - ###-###-####." He even requested a picture of the module to see the Tag on it. I sent the picture so he could verify it. The customer was also fully aware of our Terms & Conditions prior to purchase because he had to sign and agree electronically with his initials throu our Payment Verification Page. Our Terms & Conditions clearly states; 4-AUTO PARTS WILL NOT WARRANTY ANY
ELECTRICAL ITEM WITHOUT RECEIVING THE ORIGINAL DEFECTIVE CUSTOMER’S PART
RETURNED WITH OUR PART! ELECTRICAL PARTS ARE EXCHANGE ONLY! ALL RADIOS AND
AUDIO EQUIPMENT IS ONLY GUARANTEED TO BE NOT DEAD ON ARRIVAL. ANY PART THAT HAS
BEEN ALTERED OR TAMPERED WITH WILL VOID WARRANTY AND REPLACEMENT. We do not send electrical items out so that customer can see if it fixes their problem and if it doesn't then they think they can just send it back for a refund. The customer does have a 30 day warranty and we will only exchange it for the exact same item which he purchased.
This is the most ridiculous response I've heard and just a waste of time. There was no damage to mention and as stated by the buyer himself, he didn't even notice it until his mechanic told him about it at which time the buyer could have simply contacted us and returned it for a replacement or a refund. No one forced the buyer to keep it and get it repaired as he claims, which I highly doubt is getting done, regardless, our policy was clearly stated regarding receiving a defective or not as described item. Once again, if it was so damaged then it should have been returned and not kept. This is so stupid of a complaint and a complete waste of time, you can't keep something and then complain about it! We are not issuing any refunds period without receiving the item back!