Initial Business Response /* (1000, 5, 2015/05/18) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the confusion you...
have experienced with our site. Please let me explain how our payment system works. When asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their question. Before your question was posted, you were required to make a good faith deposit of $5 with the remainder of the question price due once an Expert responds. Customers must acknowledge and approve the payment terms before their question can be posted. I see that an Expert responded to your question the same day you posted it which is why you were charged the balance of the question price. The charge that was made to your account was for the good faith deposit which is fully refundable if the customer is not satisfied with any of the answers that they receive to their question. Furthermore, the deposit is distributed to the Expert only after the customer gives their answer a positive rating.
I have processed a full refund of your deposit for a total refund of $33. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Because JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund tool. If you should require a refund in the future, you can process it up to 30 days after your payment was made by following this link:
http://www.justanswer.com/refund/refund.aspx
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Care Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
The company in question, Just Answer.com, has resolved the complaint to my full and complete satisfaction by providing a full refund.
Thank you Revdex.com and Just Answer.com for conducting yourselves in a professional and up front businesslike manner by resolving the issue.
Kind regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/17) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works. I assure you, you haven't been ripped off.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made. We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I am unable to locate an account using the email address you provided here. Please reach out to me personally at [redacted]@justanswer.com and I can assist further or you can give us a call at 1.[redacted] Available 6am to 9pm PST.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response to my concerns.
I think that it would behoove you to perhaps be more descript about your "course of response".
Since I had been able initially to see the posted complaints from others, after there had been an obvious delay in your response, I had to go into "protection" mode in assuming I was just another inquiry.
However, I have since been able to view your response under another browser. Although the answer basically recanted what I had already stated, it still was an answer.
This being said- let's just part ways and say that I have learned a lesson.
Initial Business Response /* (1000, 6, 2016/01/24) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. As I explained in my previous email, we do not choose the question price, nor can we change the price once it has been set. I can't say for sure what happened here, but I have refunded the additional charge per your request as you already know.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry that another Expert did...
not pick up your question. We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, simply contact us within 30 days and we will process a full refund.
I've processed a refund of your deposit and closed your question. The funds will return to your account within 3-5 days, maybe sooner depending on your credit processor.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problem you have...
experienced with the membership feature of our site. I assure you that our membership plan is not by default or automatic, a customer must click the free trial offer in order to gain access to the membership. It sounds like you may have inadvertently signed up for our 7-day free trial. At the end of the free trial, the first membership payment is processed. I checked your account and can confirm that a refund has been processed for the payment. Moving forward there will not be any recurring charges to your account.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I consider myself pretty computer literate having taught high school for many years as well as being a business owner. If your website is so confusing that I inadvertently signed up for a 7 day free trial that has an automatic post-trial sign-up with yearly fees, then maybe you need to distinguish a little better between that and a simple one time answer.
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site....
Regarding the membership, only the customer can enroll in one of our membership plans, it's never done automatically by the site. There are a few places the customer has to click in order to enroll in a membership plan. First, they have to select a plan, and then they have to click on the orange 'Start My Free Trial' button.
The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel.
After checking your account, it looks like you accepted a free trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. It is evident that you did not intend to continue with the membership after the trial ended, I can see that you have been opted out of the membership and issued a refund of the charges. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.You will not be charged again unless you post another question.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site. Please let...
me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose or are shown the full price they are willing to pay for a satisfactory answer. The charge for the question is at the top of the page where you input your payment information. Regarding the differences with a credit card payment and a paypal payment, the charge for the question is at the top of the page where you input your payment information. If you have credit card shown, it shows the $5 deposit and the balance deposit when an Expert responds. If you choose the PayPal option, it shows the full amount that will be taken for the question. I've provided some screenshots below of the same question charge, with two different payment options. You can test it out as well by going to our website and going through the first two steps of posting a question, you will not have to enter any payment information to see this.
Credit card screen - [redacted]
PayPal screen - [redacted]
After checking your account, I can see $38 was the total cost for your question. While the deposit is transferred to your JustAnswer account when an Expert responds, it remains in your JustAnswer account until you rate your Expert positively.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
Per your request, I can see that your question page was closed and a full refund of your deposit was processed. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the [redacted] and I'd like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site. Please let...
me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. After checking your account, I can see that you chose $24 as the total cost for your question. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made, in this case the remaining balance was $19. While the deposit is transferred to your JustAnswer account when an Expert responds, it remains in your JustAnswer account until you rate your Expert positively.
When you are offered a premium service, it says on the offer box how much the additional service (in this case, your phone call) will cost.You have the option to accept the offer or not accept the offer and just continue on the question page.
I'm sorry if there was any misunderstanding or confusion about the membership, but only the customer can enroll in one of our membership plans. it's never done automatically by the site. There are two places the customer has to click in order to enroll in a 7 day free trial/membership plan. First, they have to select a plan, and then they have to click on the orange 'Start My Free Trial' button. Here's a screenshot of a typical membership offer:[redacted]The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel. Here's a screenshot of the Offer Details page:[redacted]Additionally, we send emails that outline all of the benefits of the membership plan. You were never charged for the membership and the Premium service phone call was refunded on 10/21/2016. Remember, we have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site, but I assure you, we are not a scam. Our help page specifically states "When posting a question on JustAnswer, you select the price you are willing to pay for an answer. Once your question is posted, you will be charged in one of three ways depending on the payment course, as described on the payment page where you selected your price: (i) when the question is posted, (ii) at the time an Expert responds to the customer's question, or (iii) $5 upon the posting of a question with the remainder charged at the time an Expert responds."
You can see this by going to http://ww2.justanswer.com/help/topics/142, under "Asking a Question" and clicking "When will I be charged?"
With that being said, the money is processed into your JustAnswer account, but it stays in your account until you receive a satisfactory answer and rate the Expert. As per our 100% customer quality guarantee, if you do not receive a response or do not receive a satisfactory response, then you are entitled to a full refund upon request.
Regarding the wait time, most questions are answered within minutes. However response time can vary depending on category, how many Experts are online in that category at the time and how familiar with your question those Experts are. We strive to provide the best service possible and encourage Experts to be sure they can answer before responding. Most times Experts will respond with a request for more information (ie; model number, etc) so that they can provide you with an accurate answer to your question.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I [redacted] assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation Specialist [redacted] gives completely sidesteps the issue I highlighted with my experience; that I was charged the balance of the payment when an Expert responded. [redacted] does not speak to the fact that in his response, this Expert did not answer my question at all. Yet JustAnswer charged me the full amount anyway. It clearly states on their website that you will only be charged the balance if you are satisfied with your answer. The language [redacted] uses to describe the money being "processed" through one's JustAnswer account is circuitous and misleading, I don't know what it means to have my money "processed" - all I know is that my credit card was charged. I only got a refund because I called up and complained. The reason why I am going to the trouble of filing this complaint with the Revdex.com is because I believe JustAnswer operates by fraudulently charging customers even when no satisfactory answer is given for the question posed, and hoping that people do not go to the trouble of complaining and insisting on a refund. I am not impressed by what I interpret as double talk from [redacted] the responding Senior Customer Support Specialist.
Final Business Response /* (4000, 9, 2015/07/01) */
Hello,
Thank you for your response and again I apologize for any confusion.
When we say 'processes', this simply means that a deposit is made or paid into your JustAnswer account. As I mentioned in my last response, the way JustAnswer works is that after the initial $5 is processed or paid into your JustAnswer account, the remaining deposit is paid when an Expert responds. I have attached a screenshot of our help menu where it clearly outlines this. There is nowhere on our site where it states that you will only be charged the balance if you are satisfied with your answer.
Regarding customer satisfaction, if a customer does not get an answer or does not get a satisfactory answer, they are entitled to a full refund of their deposits within 30 days. We have always stood by that promise and our goal remains 100% customer satisfaction.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I [redacted] assist you with and I would be happy to help.
Initial Business Response /* (1000, 8, 2015/05/28) */
Contact Name and Title: [redacted]
Contact Phone: 1[redacted]
Contact Email: [redacted]@justanswer.com
Hello [redacted],
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Better...
Business Bureau and I'd like to help with your concerns.
Firstly, I am sorry for the problems you have experienced with our site.
After checking your JustAnswer account, I can see that your $28 deposit was refunded per your request on 5/4/2015. If you would like a confirmation number that you can use to confirm the refund with your bank, please let me know.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site and that you did not get a satisfactory answer.
Regarding our payment system, when a customer posts a question, they choose the price they are willing to pay for a satisfactory answer. When the question is first posted and additional $5 of the question total is made and then when an Expert responds, the balance of the deposit is made. The deposit remains in your JustAnswer account until you rate the Expert at which time it is transferred to the Expert for their time with you. If you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund per our 100% customer satisfaction policy.
I am unable to find an account with the email address you provided. Please reach out to me at [redacted]@justanswer.com so that we can go through the process of finding the account and refunding the charges.
I look forward to resolving your concerns to your satisfaction. I look forward to hearing back from you.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a few issues locating my account, Just Answer did issue a refund of $38.00 to my credit card. At this point, I am completely satisfied with their response. I would not recommend them to anyone in the future. Thank you.
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site.
Regarding our...
Premium Services (Phone, [redacted], etc) they are completely optional and we cannot sign customers up for this feature. The customer has to click accept on the pop up in order to pur[redacted] the offer a Premium Service.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
Per your request, I have closed your question page and processed a refund of your deposits. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site.
After checking your question page, I see that your Expert was waiting for pictures from you. However, we have not received any pictures or other emails from you. I was also unable to find the phone offer that you say the Expert made to you, if possible, can you forward me the email you received from the Expert to [redacted]@justanswer.com.
Meanwhile, I've gone ahead and processed a refund of your deposits. You should see the funds back in your account within 3-4 days, maybe sooner, depending on your bank. I'm sorry our service did not work out for you. Remember, we have a 100% customer satisfaction policy, if you do not get an answer or if you do not get a satisfactory answer, you are entitled to a full refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please be aware that this business uses shady practices in order to collect more money from its users. In my case, the only way to get this money back was through a Revdex.com complaint.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made. The funds remain in your JustAnswer account until you are satisfied with your Expert's answer/s and you rate them. At that point the funds are transferred to the Expert.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I checked for an account using the email address you provided above, however, the account associated with that email address hasn't had any questions or deposits on it since 2012. Please reach out to me at [redacted]@justanswer.com and provide me with another email address you might have used? If you didn't use another email address, send me the first six (6) and last four (4) of the card that was charged (not the whole card number) and I can have our billing department look it up.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. I look forward to hearing back from you.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Emailed account to look under - awaiting refunds.
See account [redacted]@hotamil.com
So, according to your response - I did not accept a response NOR rated that response - yet you haven't refunded the money.
Also, now that I know you charge up front - I will NOT use your services again. You did not do that on my previous time using your service.
Final Business Response /* (4000, 9, 2015/09/30) */
Hello,
Thank you for your response and I apologize for any confusion.
When you asked your question, you chose $24 as the price you were willing to pay for a helpful answer. When you post the question, an initial $5 (of the $24) is made, this was at 8/25/2015 12:27:49 AM. When an Expert responds, the balance (in your case the balance of the deposit was $19) is made into your JustAnswer account.
The funds are not transferred to the Expert until you are satisfied with your answer and rate them.
The additional deposit was made after you posted a second duplicate question and another Expert answered. That question was closed and your $20 deposit was refunded on 9/20. If you are not seeing the refund in your account, please email me directly at [redacted]@justanswer.com and I will email you back with an authorization number for your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Final Consumer Response /* (2000, 11, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my refund - but the statements made by Just Answer are wrong. I didn't post a second question - I got a 2nd off for an answer. What if I got 10 proposed answers - would I have been charged $200? The business idea is good - I have used the service twice for car questions and got good responses both times, but the financial end is a bunch of brainless manager-types who just want the cash - and do shady practices to try to get more of your cash.
I will probably use the service again - cause I do get answers - but I will monitor every transaction and more than likely be posting again on the Revdex.com website.
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for the problems you have experienced with our...
site.
All of the Experts on JustAnswer are licensed and verified in their fields. Additionally, if you do not get a satisfactory answer, you can ask additional questions, you can ask for a second Expert's opinion or you can ask for a refund within 30 days. We have a 100% customer satisfaction policy. I've closed your question and processed a refund of your deposit. It should show back in your account within 3-5 days, maybe sooner, depending on your credit processor.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 6, 2015/09/28) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Most questions are answered in a timely manner, but response can be affected by certain factors including time of day posted, amount of Experts available in the category and Experts familiar with the issue. Our goal is to answer every question within minutes but it looks like we were unable to do that for you, again, I'm very sorry this happened.
After checking your account, I can see that your question has been closed and your deposit has been refunded.
I hope that your dog is doing well and that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not the money. It is the fact that they project themselves through their advertising as though they have someone standing by to answer questions. This is not the case and this should be stated prior to initiating service. The fact that a pop up screen projects this followed by the statement that someone will respond shortly is absolutely wrong.
There should be a statement indicating that certain hours do not allow for that type of response. That would keep someone from waiting for long periods at that time of the night!!
Complaint: [redacted]I am rejecting this response because: yes you did return the money which was very cool, but I feel others will be spammed as well due to the lack of a competent checkout screen that states 34 is coming from [redacted] instead of 5. I meantioned this in my last email reply! Best [redacted]Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. After checking your account, I can see that you chose $46 as the total cost for your question. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made, in this case the remaining balance was $41.
Additionally, we have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund. Per your request, I have closed your question page and processed a refund of your deposits. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
Regarding the free trial, I'm sorry for any confusion but an initial question with a good faith deposit is required before a customer can sign up to our unlimited subscription. The membership offer is presented to you after you've posted your first question on the site.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Hello,
Thank you for your response and I apologize for any confusion.
As I mentioned in my previous response to you, we have no problem processing a refund of your deposit if you let us know you were unsatisfied with the answer. I've gone ahead and processed a refund of your deposit. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Initial Business Response /* (1000, 5, 2015/05/18) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the confusion you...
have experienced with our site. Please let me explain how our payment system works. When asking a question on JustAnswer, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their question. Before your question was posted, you were required to make a good faith deposit of $5 with the remainder of the question price due once an Expert responds. Customers must acknowledge and approve the payment terms before their question can be posted. I see that an Expert responded to your question the same day you posted it which is why you were charged the balance of the question price. The charge that was made to your account was for the good faith deposit which is fully refundable if the customer is not satisfied with any of the answers that they receive to their question. Furthermore, the deposit is distributed to the Expert only after the customer gives their answer a positive rating.
I have processed a full refund of your deposit for a total refund of $33. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Because JustAnswer is committed to customer satisfaction, we offer our customers a self-service refund tool. If you should require a refund in the future, you can process it up to 30 days after your payment was made by following this link:
http://www.justanswer.com/refund/refund.aspx
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Care Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/20) */
The company in question, Just Answer.com, has resolved the complaint to my full and complete satisfaction by providing a full refund.
Thank you Revdex.com and Just Answer.com for conducting yourselves in a professional and up front businesslike manner by resolving the issue.
Kind regards,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/17) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works. I assure you, you haven't been ripped off.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made. We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I am unable to locate an account using the email address you provided here. Please reach out to me personally at [redacted]@justanswer.com and I can assist further or you can give us a call at 1.[redacted] Available 6am to 9pm PST.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response to my concerns.
I think that it would behoove you to perhaps be more descript about your "course of response".
Since I had been able initially to see the posted complaints from others, after there had been an obvious delay in your response, I had to go into "protection" mode in assuming I was just another inquiry.
However, I have since been able to view your response under another browser. Although the answer basically recanted what I had already stated, it still was an answer.
This being said- let's just part ways and say that I have learned a lesson.
Initial Business Response /* (1000, 6, 2016/01/24) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. As I explained in my previous email, we do not choose the question price, nor can we change the price once it has been set. I can't say for sure what happened here, but I have refunded the additional charge per your request as you already know.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry that another Expert did...
not pick up your question. We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, simply contact us within 30 days and we will process a full refund.
I've processed a refund of your deposit and closed your question. The funds will return to your account within 3-5 days, maybe sooner depending on your credit processor.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problem you have...
experienced with the membership feature of our site. I assure you that our membership plan is not by default or automatic, a customer must click the free trial offer in order to gain access to the membership. It sounds like you may have inadvertently signed up for our 7-day free trial. At the end of the free trial, the first membership payment is processed. I checked your account and can confirm that a refund has been processed for the payment. Moving forward there will not be any recurring charges to your account.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I consider myself pretty computer literate having taught high school for many years as well as being a business owner. If your website is so confusing that I inadvertently signed up for a 7 day free trial that has an automatic post-trial sign-up with yearly fees, then maybe you need to distinguish a little better between that and a simple one time answer.
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site....
Regarding the membership, only the customer can enroll in one of our membership plans, it's never done automatically by the site. There are a few places the customer has to click in order to enroll in a membership plan. First, they have to select a plan, and then they have to click on the orange 'Start My Free Trial' button.
The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel.
After checking your account, it looks like you accepted a free trial offer to try our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. It is evident that you did not intend to continue with the membership after the trial ended, I can see that you have been opted out of the membership and issued a refund of the charges. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.You will not be charged again unless you post another question.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. [redacted]
Senior Customer Support Specialist
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site. Please let...
me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose or are shown the full price they are willing to pay for a satisfactory answer. The charge for the question is at the top of the page where you input your payment information. Regarding the differences with a credit card payment and a paypal payment, the charge for the question is at the top of the page where you input your payment information. If you have credit card shown, it shows the $5 deposit and the balance deposit when an Expert responds. If you choose the PayPal option, it shows the full amount that will be taken for the question. I've provided some screenshots below of the same question charge, with two different payment options. You can test it out as well by going to our website and going through the first two steps of posting a question, you will not have to enter any payment information to see this.
Credit card screen - [redacted]
PayPal screen - [redacted]
After checking your account, I can see $38 was the total cost for your question. While the deposit is transferred to your JustAnswer account when an Expert responds, it remains in your JustAnswer account until you rate your Expert positively.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
Per your request, I can see that your question page was closed and a full refund of your deposit was processed. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the [redacted] and I'd like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site. Please let...
me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. After checking your account, I can see that you chose $24 as the total cost for your question. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made, in this case the remaining balance was $19. While the deposit is transferred to your JustAnswer account when an Expert responds, it remains in your JustAnswer account until you rate your Expert positively.
When you are offered a premium service, it says on the offer box how much the additional service (in this case, your phone call) will cost.You have the option to accept the offer or not accept the offer and just continue on the question page.
I'm sorry if there was any misunderstanding or confusion about the membership, but only the customer can enroll in one of our membership plans. it's never done automatically by the site. There are two places the customer has to click in order to enroll in a 7 day free trial/membership plan. First, they have to select a plan, and then they have to click on the orange 'Start My Free Trial' button. Here's a screenshot of a typical membership offer:[redacted]The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel. Here's a screenshot of the Offer Details page:[redacted]Additionally, we send emails that outline all of the benefits of the membership plan. You were never charged for the membership and the Premium service phone call was refunded on 10/21/2016. Remember, we have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2015/06/22) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site, but I assure you, we are not a scam. Our help page specifically states "When posting a question on JustAnswer, you select the price you are willing to pay for an answer. Once your question is posted, you will be charged in one of three ways depending on the payment course, as described on the payment page where you selected your price: (i) when the question is posted, (ii) at the time an Expert responds to the customer's question, or (iii) $5 upon the posting of a question with the remainder charged at the time an Expert responds."
You can see this by going to http://ww2.justanswer.com/help/topics/142, under "Asking a Question" and clicking "When will I be charged?"
With that being said, the money is processed into your JustAnswer account, but it stays in your account until you receive a satisfactory answer and rate the Expert. As per our 100% customer quality guarantee, if you do not receive a response or do not receive a satisfactory response, then you are entitled to a full refund upon request.
Regarding the wait time, most questions are answered within minutes. However response time can vary depending on category, how many Experts are online in that category at the time and how familiar with your question those Experts are. We strive to provide the best service possible and encourage Experts to be sure they can answer before responding. Most times Experts will respond with a request for more information (ie; model number, etc) so that they can provide you with an accurate answer to your question.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I [redacted] assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation Specialist [redacted] gives completely sidesteps the issue I highlighted with my experience; that I was charged the balance of the payment when an Expert responded. [redacted] does not speak to the fact that in his response, this Expert did not answer my question at all. Yet JustAnswer charged me the full amount anyway. It clearly states on their website that you will only be charged the balance if you are satisfied with your answer. The language [redacted] uses to describe the money being "processed" through one's JustAnswer account is circuitous and misleading, I don't know what it means to have my money "processed" - all I know is that my credit card was charged. I only got a refund because I called up and complained. The reason why I am going to the trouble of filing this complaint with the Revdex.com is because I believe JustAnswer operates by fraudulently charging customers even when no satisfactory answer is given for the question posed, and hoping that people do not go to the trouble of complaining and insisting on a refund. I am not impressed by what I interpret as double talk from [redacted] the responding Senior Customer Support Specialist.
Final Business Response /* (4000, 9, 2015/07/01) */
Hello,
Thank you for your response and again I apologize for any confusion.
When we say 'processes', this simply means that a deposit is made or paid into your JustAnswer account. As I mentioned in my last response, the way JustAnswer works is that after the initial $5 is processed or paid into your JustAnswer account, the remaining deposit is paid when an Expert responds. I have attached a screenshot of our help menu where it clearly outlines this. There is nowhere on our site where it states that you will only be charged the balance if you are satisfied with your answer.
Regarding customer satisfaction, if a customer does not get an answer or does not get a satisfactory answer, they are entitled to a full refund of their deposits within 30 days. We have always stood by that promise and our goal remains 100% customer satisfaction.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I [redacted] assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Business Response /* (1000, 8, 2015/05/28) */
Contact Name and Title: [redacted]
Contact Phone: 1[redacted]
Contact Email: [redacted]@justanswer.com
Hello [redacted],
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Better...
Business Bureau and I'd like to help with your concerns.
Firstly, I am sorry for the problems you have experienced with our site.
After checking your JustAnswer account, I can see that your $28 deposit was refunded per your request on 5/4/2015. If you would like a confirmation number that you can use to confirm the refund with your bank, please let me know.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Care Manager
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site and that you did not get a satisfactory answer.
Regarding our payment system, when a customer posts a question, they choose the price they are willing to pay for a satisfactory answer. When the question is first posted and additional $5 of the question total is made and then when an Expert responds, the balance of the deposit is made. The deposit remains in your JustAnswer account until you rate the Expert at which time it is transferred to the Expert for their time with you. If you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund per our 100% customer satisfaction policy.
I am unable to find an account with the email address you provided. Please reach out to me at [redacted]@justanswer.com so that we can go through the process of finding the account and refunding the charges.
I look forward to resolving your concerns to your satisfaction. I look forward to hearing back from you.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a few issues locating my account, Just Answer did issue a refund of $38.00 to my credit card. At this point, I am completely satisfied with their response. I would not recommend them to anyone in the future. Thank you.
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any confusion you have experienced with our site.
Regarding our...
Premium Services (Phone, [redacted], etc) they are completely optional and we cannot sign customers up for this feature. The customer has to click accept on the pop up in order to pur[redacted] the offer a Premium Service.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
Per your request, I have closed your question page and processed a refund of your deposits. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site.
After checking your question page, I see that your Expert was waiting for pictures from you. However, we have not received any pictures or other emails from you. I was also unable to find the phone offer that you say the Expert made to you, if possible, can you forward me the email you received from the Expert to [redacted]@justanswer.com.
Meanwhile, I've gone ahead and processed a refund of your deposits. You should see the funds back in your account within 3-4 days, maybe sooner, depending on your bank. I'm sorry our service did not work out for you. Remember, we have a 100% customer satisfaction policy, if you do not get an answer or if you do not get a satisfactory answer, you are entitled to a full refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please be aware that this business uses shady practices in order to collect more money from its users. In my case, the only way to get this money back was through a Revdex.com complaint.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made. The funds remain in your JustAnswer account until you are satisfied with your Expert's answer/s and you rate them. At that point the funds are transferred to the Expert.
We have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund.
I checked for an account using the email address you provided above, however, the account associated with that email address hasn't had any questions or deposits on it since 2012. Please reach out to me at [redacted]@justanswer.com and provide me with another email address you might have used? If you didn't use another email address, send me the first six (6) and last four (4) of the card that was charged (not the whole card number) and I can have our billing department look it up.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help. I look forward to hearing back from you.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Emailed account to look under - awaiting refunds.
See account [redacted]@hotamil.com
So, according to your response - I did not accept a response NOR rated that response - yet you haven't refunded the money.
Also, now that I know you charge up front - I will NOT use your services again. You did not do that on my previous time using your service.
Final Business Response /* (4000, 9, 2015/09/30) */
Hello,
Thank you for your response and I apologize for any confusion.
When you asked your question, you chose $24 as the price you were willing to pay for a helpful answer. When you post the question, an initial $5 (of the $24) is made, this was at 8/25/2015 12:27:49 AM. When an Expert responds, the balance (in your case the balance of the deposit was $19) is made into your JustAnswer account.
The funds are not transferred to the Expert until you are satisfied with your answer and rate them.
The additional deposit was made after you posted a second duplicate question and another Expert answered. That question was closed and your $20 deposit was refunded on 9/20. If you are not seeing the refund in your account, please email me directly at [redacted]@justanswer.com and I will email you back with an authorization number for your bank.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Final Consumer Response /* (2000, 11, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my refund - but the statements made by Just Answer are wrong. I didn't post a second question - I got a 2nd off for an answer. What if I got 10 proposed answers - would I have been charged $200? The business idea is good - I have used the service twice for car questions and got good responses both times, but the financial end is a bunch of brainless manager-types who just want the cash - and do shady practices to try to get more of your cash.
I will probably use the service again - cause I do get answers - but I will monitor every transaction and more than likely be posting again on the Revdex.com website.
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for the problems you have experienced with our...
site.
All of the Experts on JustAnswer are licensed and verified in their fields. Additionally, if you do not get a satisfactory answer, you can ask additional questions, you can ask for a second Expert's opinion or you can ask for a refund within 30 days. We have a 100% customer satisfaction policy. I've closed your question and processed a refund of your deposit. It should show back in your account within 3-5 days, maybe sooner, depending on your credit processor.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Business Response /* (1000, 6, 2015/09/28) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Most questions are answered in a timely manner, but response can be affected by certain factors including time of day posted, amount of Experts available in the category and Experts familiar with the issue. Our goal is to answer every question within minutes but it looks like we were unable to do that for you, again, I'm very sorry this happened.
After checking your account, I can see that your question has been closed and your deposit has been refunded.
I hope that your dog is doing well and that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not the money. It is the fact that they project themselves through their advertising as though they have someone standing by to answer questions. This is not the case and this should be stated prior to initiating service. The fact that a pop up screen projects this followed by the statement that someone will respond shortly is absolutely wrong.
There should be a statement indicating that certain hours do not allow for that type of response. That would keep someone from waiting for long periods at that time of the night!!
Complaint: [redacted]I am rejecting this response because: yes you did return the money which was very cool, but I feel others will be spammed as well due to the lack of a competent checkout screen that states 34 is coming from [redacted] instead of 5. I meantioned this in my last email reply! Best [redacted]Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems you...
have experienced with our site. Please let me explain how our deposit system works.
When a customer posts a question on JustAnswer, they choose the price they are willing to pay for a satisfactory answer. After checking your account, I can see that you chose $46 as the total cost for your question. Once the question is posted, an initial $5 deposit is made and when an Expert responds, the balance of the deposit is made, in this case the remaining balance was $41.
Additionally, we have a 100% customer satisfaction policy, if you do not get an answer or you do not get a satisfactory answer, you are entitled to a full refund. Per your request, I have closed your question page and processed a refund of your deposits. You should see the funds back in your account within 3-5 days, maybe sooner depending on your bank.
Regarding the free trial, I'm sorry for any confusion but an initial question with a good faith deposit is required before a customer can sign up to our unlimited subscription. The membership offer is presented to you after you've posted your first question on the site.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Hello,
Thank you for your response and I apologize for any confusion.
As I mentioned in my previous response to you, we have no problem processing a refund of your deposit if you let us know you were unsatisfied with the answer. I've gone ahead and processed a refund of your deposit. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist