My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your response filed through the Revdex.com and I’d like to help with your concerns.
Again, I am sorry for the problems you have experienced with our site. Regarding the differences with a credit card payment and a [redacted] payment, the charge for the question is at the top of the page where you input your payment information. If you have credit card shown, it shows the $5 deposit and the balance deposit when an Expert responds. If you choose the [redacted] option, it shows the full amount that will be taken for the question. I've provided some screenshots below of the same question charge, with two different payment options. You can test it out as well by going to our website and going through the first two steps of posting a question, you will not have to enter any payment information to see this.
Credit card screen - [redacted]
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your response filed through the Revdex.com and I’d like to help with your concerns.
Again, I am sorry for the problems you have experienced with our site. Regarding the differences with a credit card payment and a [redacted] payment, the charge for the question is at the top of the page where you input your payment information. If you have credit card shown, it shows the $5 deposit and the balance deposit when an Expert responds. If you choose the [redacted] option, it shows the full amount that will be taken for the question. I've provided some screenshots below of the same question charge, with two different payment options. You can test it out as well by going to our website and going through the first two steps of posting a question, you will not have to enter any payment information to see this.
Credit card screen - [redacted]
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. [redacted]
Senior Customer Support Specialist