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Re: [redacted] This case was resolved by phone, there is no letterThe fraud claim was resolved to Ms [redacted] 's satisfactionAttached is the response that was mailed to the clientPlease close this case on your records

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am tried of my actual concerns not being addressed I acknowledge the the numbers shown on Suntrust actual posting record for the day indicate that we were overdrawn MY COMPLAINT IS THAT THESE FIGURES DO NOT MATCH WHAT WAS AVAILABLE TO US WITH OUR ONLINE BANKING ACCESS!!!!!! THE FIGURES AVAILABLE TO US ON MAY (THE ONLY INFORMATION AVAILABLE TO US FROM SUNTRUST) DO NOT SHOW THAT WE WERE OVERDRAWN On this morning, if overdraft fees and transfer fees totaling $had not been charged online banking shows we had a balance of $ How can we be expected to continue to do business with a company that provides inaccurate information to its customers that result in charges totaling almost $ My complaint is with the information provided to us via online banking, or the discrepancy of the figures available to us vs the figures the bank uses to determine actual balances.Please address this complaint!!!! Regards, [redacted]

Dear Ms [redacted] :We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the claim referenced aboveI am sorry to learn that you were the victim of an apparent scam and understand how frustrating a situation like this can beI appreciate the opportunity to respondOur records reflect that, on March 29, 2017, you made two mobile deposits for $ [redacted] and $ [redacted] During the review process of the deposits, we determined that a hold needed to be placed on the account for $ [redacted] due to the reason noted on the Notice of Hold (copy enclosed), which we sent you on March 30, This Notice of Hold also advised when the funds would be made available Please be assured that all of our clients’ deposited checks may be subject to these types of holds, and all proper guidelines were followed in placing the hold on your account for the deposited checks.You notified us on March 30, that you were the victim of a scam, and Claim [redacted] was createdWhen you spoke with our representative about the hold on April 3, 2017, you were advised of the hold release dateOn April 3, both checks (copies enclosed) were returned for Altered/Fictitious and debited from your account.You called us about the hold release on April 6, and were informed that your account was being closed at our discretionBecause the scam claim was still in progress, our representative was unaware that your account was being reviewed to determine if the account could remain openI am sorry for the confusion caused when you were advised the account would closeOn April 7, 2017, the scam case was finalized and it was determined that you were the victim of a scamBased on this determination, on April 7, 2017, your account was credited for [redacted] (refund of two [redacted] overdraft item fees) and [redacted] (refund of two [redacted] deposited item returned fees.)You were also advised that we would not close your accountHowever, we show that you closed your accounts on April 10, Enclosed are statement copies for your review.Your comments about your experience are very important to us and were shared with the appropriate managementThe information you provided helps us to know where the emphasis for future training and process improvement efforts should be placedWe understand that we did not meet your expectations in this situation and regret any inconvenience causedMs [redacted] , if you have any questions about your accounts, please do not hesitate to contact us at 800.SUNTRUST (800.786.8787)A representative will be glad to assist youSincerely,Kathy B***

Dear Ms [redacted] : We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated March 23, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your officeThank you for contacting SunTrustSincerely, Kewanna C*** Officer Mortgage Escalations Resolution Team

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below NO SunTrust representative has responded with answers to our complaint., Seth Mills who sent the Revdex.com a response, nor any other representative from SunTrust, have responded with any information explaining WHY, WHO, and for WHAT reason closed my son's and my account was suddenly closed during processing Neither my son nor I have received any follwhatsoever from SunTrust with answers on this matter.Both [redacted] SYSTEMS and EARLY WARNING have verified there are no negative banking records on either my son nor I As we have several other banking relationships in excellent standing, there is no reason for this action by SunTrust Consumers beware of this banking institution who has or would have control of their financial life-blood Regards, [redacted]

Re: Revdex.com complaint # [redacted] *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

Dear Mr [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to decline the fraud claim referenced aboveI appreciate the opportunity to respondOur records show that, on January 1, 6, we called and left a message for you to verify transactions from [redacted] ***We did not receive a call back from you verifying the transactionsFor this reason, a block was placed on your debit cardOn January 3, 2016, you called to file a dispute for unauthorized debit card purchases from [redacted] ***, and a case was opened for youProvisional credit was provided In the amount of $on January 8, Our research indicated that you had participated with the merchant in the past, and the claim was deniedThe provisional credit was debited from the account on January 21, A Rebuttal Form was sent to you on January 19, 2016; however, you have not returned the completed formIn addition to information contained in our records, we have researched your case again based on the information you providedFollowing this review, our decision to decline the case will remain, as explained in the January 13, 2016, lener from our Fraud Assistance Center (copy enclosed)Mr [redacted] , I understand this is not the resolution you were seeking from SunTrust and regret any difficulty this situation may causeShould you have any questions or new information regarding this case, please call our Fraud Assistance Center at A representative will be glad to speak with youSincerely, Seth AM*** Officer Client Advocacy Officer

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records.F* E***Assistant Vice President - Client Advocacy Office

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11079125, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To: Diane EvansCC: Emilee StevensFrom: Robert [redacted] Subject: Unfavorable result from #complaintDear Diane E***: Thank you for your attention and correspondence regarding my complaint.Regretfully I do not agree with your decision to exclude me from the Qoffer and this is why You stated that the information I provided will help Sun Trust understand and put future emphasis on trainingYour making my point exactlyYou haverecognized that there is a training issue here and I totally agreeAt signing Iwas provided only page one of three detailing the "Sun Trust QChecking Offer" By invitation I visited Branch Manager Debbie G [redacted] (Feb 2/25/16) and discussed thismix up and she assured me that she would request a re-open of this complaint given the conversation and documentation I provided to her in the branch Bottom line, I was never (verbaly or in writing) informed nor shown the"account per household restriction" until I spoke with MsG***frankly, had thisbeen corresponded to us we would have certainly chosen a different option Isn't it clear that if this was not an internal training soft spot, I would have chosen the $account from the jump? Does it make sense that we would elect the lessor offer amount? Doesn't the bank administer the requirements/exclusions and pass this information on tothe customer? I ask you to put yourself in my place and object fully think about a fair resolution What remains outstanding from Sun Trust: Given the circumstances I feel I should, under an exception, receive the $dollars as promised (given I met all the requirements) the day I opened the account alongwith being given paperwork from the 'Sun Trust QChecking Offer' stating a "successful account opening" document In closing, I so want to keep my $31,+ in my Sun Trust savings and checking accounts.Sincerely, [redacted] Complaint # [redacted] Tel: [redacted]

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s decision to decline the claim referenced aboveI appreciate the opportunity to respond.We have researched your case once more based on the additional information you providedFollowing this review, however, our decision to decline the claim, as explained in the January 13, letter from our Fraud Assistance Center (copy enclosed), remains unchangedOn June 9, a Rebuttal Form was sent to you to complete and return to usUpon completion of the rebuttal process, you will receive a written response from our Fraud Assistance Center.On February 24, 2017, due to a negative balance for an extended period, the account was closed in overdraft with an amount owed to SunTrust of $ [redacted] This amount represents $ [redacted] for purchases, $ [redacted] in overdraft and returned item fees and a $**account closed in overdraft fee (statement copies enclosed)Currently, the account is being handled by the collection agency ConvergentThey can be reached at [redacted] to discuss any settlement or payment options.Mr***, I understand this is not the resolution you are seeking from SunTrust and regret any difficulty this situation may causeShould you have any questions regarding this claim, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with youSincerely,

SunTrust has responded to the client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your recordsSherry *F*

Dear [redacted] :We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the repossession of the vehicle used as collateral on the above referenced accountI appreciate the opportunity to respond.Our records show that your vehicle was repossessed on February 16, On February 24, 2017, you contacted our Repossessions Department and offered to make a payment of $ [redacted] to reclaim the vehicle Although the total amount due to reclaim the vehicle was $ [redacted] , the offer was reviewed by management and a business decision was made to accept the reduced paymentTherefore, the third-party vender that carried out the repossession was instructed to hold the vehicle at their lot.Once your payment was applied to the account on February 28, 2017, a notice was sent to the third-party auction vendor informing them to halt the auction processRegrettable, on March 1, 2017, the repossession vendor released the vehicle to that auctionWhen we were notified of the error, we immediately began attempts to retrieve the vehicle from the auction lotWe confirmed that the vehicle was returned to you on March 7, 2017.You requested additional compensation due to the vehicle being sent to the auction vendor in errorON February 24, 2017,a concession was made to reduce the total amount due to reclaim your vehicle by $ [redacted] As a final concession, the $ [redacted] repossession fee that you paid will be applied to your future paymentsThis will cover the full amount on the payment due on March 21, and partially cover your April 21, payment.In regard to your concerns about the personal items that were held in the vehicle prior to repossession, we have no evidence that any items were not returned to youHowever, if you would like to pursue the matter, please contact the repossession vendor, [redacted] ***, at [redacted] to file a property claim[redacted] I hope that the information provided is helpful to youShould you have any additional questions or concerns regarding your account contact our Repossessions Department at [redacted] A representative will be glad to assist you.Sincerely,Seth A M***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear [redacted] ***We have received your correspondence regarding the above referenced caseHowever, you did not included a signed authorization form from [redacted] ***Therefore, we are unable to provide you with a copy of our response to [redacted] dated June Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office[redacted] ***, if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at [redacted] , Monday through Friday from 8am to 6pm ET.Sincerely [redacted] ***

Re: Revdex.com complaint # [redacted] - [redacted] *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records

November 30, [redacted] *** [redacted] *** [redacted] *** Re: Select Checking Account ending in Revdex.com (Revdex.com) Case [redacted] Dear Mr***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the closing statement for your above referenced accountYour comments are very important to us and were shared with the appropriate management teamWe appreciate the opportunity to respondSunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situationFor that we apologizeOur records show that your account was closed on November 16, 2016, and a SunTrust Official Check for [redacted] was mailed to you at the above addressWe regret you received incorrect information when you inquired about a final statementWe will be sending a final statement showing the account is closedIn the meantime, an interim statement reflecting the closing debit and the activity between November and 16, is enclosed for your reviewMr***, we hope the information provided is helpful to youIf we may be of further assistance, please don’t hesitate to call us at 800.SUNTRUST (800.786.8787)Our representatives will be glad to help youSincerely, Sherry *F* Vice President Client Advocacy Management Office

November 10, [redacted] [redacted] *** [redacted] *** Re: ID Theft Claim [redacted] Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the unauthorized opening of accounts in your nameI appreciate the opportunity to respondSunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situationFor that we apologizeThe information you provided helps us to know where the emphasis for future training and process improvement efforts should be placedWe learn how and where we can improve from clients like you, taking the time to share your experiencesPlease be assured that your comments were forwarded to the appropriate management teamOur records show that, on October 17, 2016, eight accounts were opened via our website suntrust.com using your personal informationOn October 18, 2016, you contacted us to inform us that you did not open the accountsAs a result, an identity theft claim was opened, and the accounts were closed on October 19, Ms [redacted] , should you have any questions regarding this case, please call our Fraud Assistance Center at A representative will be glad to speak with youSincerely, Seth AM*** Officer Client Advocacy Management Office

December 14, [redacted] *** [redacted] *** [redacted] Re: Access Home Equity Line of Credit Account ending in Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Mr***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced accountI appreciate the opportunity to respondAs referenced in the Loan Modification Agreement (copy enclosed), payments to SunTrust were to be made under the agreed upon terms beginning April 18, This outlines the date the Agreement would go into effectHowever, the Agreement does not amend or change the due date of the account paymentPlease also note that because your bankruptcy was dismissed on May 16, 2016, the Agreement is now voidRegrettably, we are unable to change the payment due date from the 12th of the month, and any late payments received will cause a late fee to be assessedAs such, any late payment reporting of your account to the credit reporting agencies is appropriateMr***, should you have any additional questions or concerns regarding your account, please contact our Bankruptcy Department at A representative will be glad to assist youSincerely, Seth *M*** Officer Client Advocacy Management Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records*Diane E***Assistant Vice President - Client Advocacy Office

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not waiving my rights to pursue legal actions as stipulated in the third party agreementI have all of my phone calls recorded which clearly states that my name will be removed completely from [redacted] They are the only bank in the universe willing bury their customers alive over $in charges that were not mine in the first placeFor them to ask me to waive my rights says it all...shystersWhen banks insist on having the only recourse and the consumer has none that's called corruptionSuntrust can record its customers, but a person is not allowed to record themI am not signing Gustapos third party Hitler's agreementUnfairOne sidedI will sue if necessary [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]