47th Place Carpet One Floor & Home

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Having been in a hospital and having large medical bills at the time of my default was a factorI let SunTrust know at the time of the default but was greeted with a ton of paperwork to fill out which went no where positiveI had to have the resolution soonThanks Revdex.com! Regards, [redacted]

Below is the response that was provided to the client over the phoneOn 8/21/SunTrust called Mr [redacted] and informed our fraud department is still researching the account opened in his name and that [redacted] has been filedOnce the investigation is over our fraud department will respond with a letter under separate coverI asked the client if he had any other concerns and he said other than this and a completely separate fraud transaction between *** and *** there is nothing elsePlease close this case on your recordsThomas F*

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from SunTrust about 2-weeks agoI returned the call on the number provided and left a messageI've tried calling again twice and each time I am unable to reach anyoneNo one has yet to return my call even though I am leaving voicemailsSunTrust has not anything done anything to resolve this issueThe contact person they assigned me to, Kathy B [redacted] has not given me a call at all even though I've left her voicemails Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I am not satisfied because suntrust has told me contradicting thingsFirst they say that it was told in the packet I received upon opening an account it was in there-i still have the packet and it is notWhen I received the ad via [redacted] adword the ad said to go in the branch and show the codeI did The customer service rep said it should have been notated on my account at least .mentioning itIt wasn't So to put this laymen terms suntrust is full of st and I feel discriminated againstSuntrust is basically saying that if the banker forgets to tell you to sign online even though you showed them the code upon arrival and they forget to notate or mention anything about it, then the fault falls automatically on the customerThat is [redacted] Regards, [redacted]

Dear Mrs [redacted] :We have received and reviewed your correspondence forwarded to us from the Revdex.comregarding the above referenced claimI appreciate the opportunity to respond.Our records show that Case [redacted] was established on February 4, for disputed purchases totaling $Upon completion of our investigation, the case was approved, and on February 13, 2017, we credited the account ***Also, on the same date, we refunded the five $ [redacted] overdraft item fees ($***) that were assessed (statement enclosed)We resolved your claim within the business day time frame allowed for cases of this nature.The investigation of your claim was in accordance with our Rules and Regulations for Deposit AccountsEnclosed are pages and of our Rules for your review (see “In Case of Errors or Questions About Electronic Transfers”)Our Rules are provided at account opening and on suntrust.com (see Menu?Personal Checking Accounts? Features and Benefits?Overview Guides and Disclosures?Deposit Account Disclosures).Mrs [redacted] , I hope this information is helpful to youIf you have any other questions, please contact us at 800.SUNTRUST (800.786.8787)A representative will be glad to help you.Sincerely,Diane E***

Dear Ms [redacted] : We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding a legal hold that was placed on your above referenced accountWe appreciate the opportunity to respond When SunTrust is served a levy against one of our clients, we are required by law to comply with the court orderThis order requires us to hold assets up to the total amount due on the levyPlease be assured that decisions to levy clients' accounts are made by the courtsnot SunTrustSunTrust complies with all applicable federal and state laws regarding the processing of levy actionsYour deposit account is governed by our Rules and Regulations For Deposit Accounts and our Personal Deposit Accounts Fee Schedule, copies of which are provided at account opening and on our website suntrust.com (see About us~Fee Schedules.....,.Deposit Account Disclo$ures)Enclosed is a copy of page of our Rules which details our legal process against accountsOur records reflect that, on April 3,, 2015, SunTrust Bank received a Notice of Tax Lien from theCommonwealth of Virginia Department of Taxation for $3,and a legal hold was placed on your accountOn May 29, 2015, the release order from the Commonwealth of Virginia Department of Taxation dated May 28, 2015, was received by our Garnishment and Levy Department, and the hold was releasedIt appears the previous releases were faxed to an incorrect fax numberMs [redacted] , your satisfaction is important to us, and we ask that you allow us the opportunity to regain your confidenceIf you havs any questions about your account, please contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branchA representative will be glad to help youThank you for banking with SunTrustSincerely, [redacted] *** Assistant Vice President Client Advocacy Team

Dear [redacted] ***:We have received and reviewed your recent correspondence forwarded to us from the Revdex.com regarding an overdraft fee on your above referenced accountWe appreciate the opportunity to respond.Our records show that, on June 1, 2016, your account had a balance of $1,An ATM deposit for $increased your available balance to $1,In addition, three items totaling $1,( [redacted] for $1,115.90, [redacted] for $and check [redacted] for $10.00) were presented for payment against this available balance, and the account was assessed one $overdraft fee.Based on this information, we have determined that the fee is validYour account has been credited with [redacted] refunds this year ( [redacted] on February and [redacted] on April 11) for a total of ***We respectfully decline your request for an additional refund[redacted] ***, I hope this information is helpful to youShould you have any additional questions regarding your account, please do not hesitate to call us at [redacted] a representative will be glad to assist you.Sincerely, [redacted] ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your recordsSeth AM***Officer - Client Advocacy Management Office I SunTrust Banks, Inc I [redacted] *** [redacted] * [redacted] *** * [redacted] ** [redacted] * [redacted] * [redacted]

Dear Ms [redacted] : We received your correspondence regarding the above referenced caseHowever, you did not include a signed authorization farm from Ms***Therefore, we are unable to provide you with a copy of our response to Ms [redacted] dated May 21, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Suntrust did not try to resolve this issue in any way At the time they sent the response to you, (1/26/16), they had not even contacted me yet I did however, receive a letter from them a few days later that basically states they are not and have no intention to resolve this issue It remains unresolved Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is the print out received from the ATM once the two money orders were acceptedThe ATM receipt reads "There was an error in processing this transactionPlease contact Suntrust Branch" (1) Why would I have received this receipt if there was not an error at the Suntrust ATM [redacted] on 7/16/at 17:Suntrust clearly acknowledges a error in processing (2) I have tried to communicate this via phone calls with the Fraud departmentAccording to MsJ [redacted] from client relations I was supposed to receive a phone call from MrSeth M [redacted] about thisI tried many times to contact him ,left messages and to this day I have not received a phone call or a return phone callThe letter that was sent to me is basically the same letter the fraud department sent when they reversed the money from my account (3)I have been inside of the branch only to be told I will call you and neither of the Suntrust representatives have kept their word (4)I have been a loyal Suntrust customer for many years (when it was [redacted] )I haven't been treated fairly in this case [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]They only refunded overdraft fees, I'm still waiting for more to be refunded Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]First of all they lied my account was only overdrawn by [redacted] centsThis bank is a scam, and I have always have issues with themWorst bank to deal withThey are never on the customers sideSince I have had my account with them, I have had lots of issues with them Regards, [redacted]

Dear [redacted] :We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the status of your above referenced loanI appreciate the opportunity to respond.Our records indicate that you requested an extension for your monthly payment due for June and JulyThe agreement was not processed due to an internal errorDue to this error your account appeared to be late for the June and July paymentsI realize this was a frustrating experience from you and I am sorry for any confusion caused by this error.In addition, your scheduled payments for the months of August and September were not madeBecause if this, your account was assigned to our repossession Department.After receipt of your correspondence, I was able to reach out to our internal department as well as the branch manager at our [redacted] office to determine what resolution could be reachedWe were able to process the two month extension agreement, waive the late charges and the repossession fees.You were advised that you would need to pay $in order to bring your account current and to remove the account from repossession Records show a payment was made on September 28, and your account is now currentYour next scheduled payment is due on November 9, [redacted] , I apologize that you did not have a positive experience and hope you will allow us the opportunity to regain your confidenceIf you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at [redacted] or visit any SunTrust branchA representative will be glad to assist youThank you for banking with SunTrust.Sincerely, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I lodged a complaint with you about Suntrust BankThey have told you that this is resolved, because they have contacted meThat is not trueYes, they contacted me on 11/22/at 4:27pm CSTI did not hear my phone ring, but a man named Seth M [redacted] left me a voicemail stating I could call him back between the hours of 8:30am and 4:30pm CSTWell obviously by the time I heard the voicemail, he was gone for the day, and the following day was ThanksgivingI have called back three times since then, and each time it has gone directly to his voicemail stating he is unavailableThe first time I left him a voicemail letting him know I was returning his call, and he could call me backI also said I would try calling him backI have had no success getting in touch with him, so still the company has not helped or shed any light on the accounts opened in my nameAnother person had called me from SuntrustI assume their call was prompted from my initial call into Suntrust when I stated they had accounts in my name that I hadn't openedThey'd forwarded my concern on to their fraud departmentI have called that person back twice, and all I get is voicemail as wellPlease advise what my next step is that will allow me to find out how/why this company has accounts opened in my name and SSN.Thank you Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the third time that SunTrust has shut down my accountThe first time I made a deposit they said it was fraud they held my money for weeks and then said they would keep the account openI've had direct deposit going in for the last months and there's been no problemsI made another deposit yesterday using my other checking accountAnd they closed and shut down everything again I don't know what is wrong with this company but I am done Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hi [redacted] ,Thank you for speaking with me on this matter with Sun TrustI have attached the letter they sent to me on 09/25/15, it looks like the same letter they sent youI sent all the documentation that [redacted] requested within the the time frame requested, but never heard back from him by phone, email or letterThis letter states they are attempting to pursue my claim this is the same thing they have been telling me every since I filed the claim on 03/24/15, and I still haven't received a resolution yet [redacted] has never reached out to me to try to resolve this issueI would appreciate it if you would keep my case open until I receive a resolution to this matterIf you need any more information or need to contact me please reach out to me by email [redacted] or by phone [redacted] Once again, thanks in advance for your assistance with this matter.Thank you, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All I received was verification of my name and account, but no resolution was madeWhat's more is that we would like a formal apology from Una Renee H***, the Greenbriar Branch representative, who was exceedingly rude to myself and my mother, the primary business account holder for the above-referenced account Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a dispute of the charge and that is why I was refunded the [redacted] It was not a courtesyI have full coverage meaning all charges were to be denied if the money was not in the accountIn October I went to the branch to make these changesWhen I changed my account type back to my previous type someone changed my option from return all to whatever the default method wasI never authorized this change and had to go back to the branch to get it fixedThe [redacted] charge was never supposed to happen and I filed a dispute for that as well and received credit for that Regards, [redacted]

We have provided a response to the client over the phone Per the State of MD DMV email dated 6/18/they have process the tile in the name of [redacted] and [redacted] ***We denied the client a refund in fees