4G Wireless Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If they are saying that the video taped transaction says that I was advised of a monthly cost then I want to see that video tape. I would like this business to make that tape available to me and to the Revdex.com.
Regards,
*** ***

We had the opportunity
of speaking with this customer and reviewing the footage of the sale back on
April 9thWe were able to validate through the footage that our rep had
mentioned the correct monthly pricing, but did not calculate adding the tablet
into itBecause of the misquote and how the
tablet was soldWe agreed to have
the customer return the tablet and that her mail in rebate would cover the
restocking fee for the tablets box being damage (done when sending for mail in
rebate)The customer was not satisfied with this and expected us to modify her
bill so that the tablet would be of no extra chargeWe explained that was not
possible and returning it was the only option to get it thereShe insisted
that when she received her bill that she would be able to get this change done
On August the 5th, we
received a credit request from the district manager of the location regarding
the tabletWe offered the tablet/account right from the start, and do not feel
the need to credit everything as this was not accepted by the customerFrom that
point forward she was aware of what charges would come and accepted them by not
returning the equipment on timeRegardless, we credited the customer $and
removed the tablet from their account, and allowed them to keep the tablet
without a contract.
In regards to the phone,
the customer mentions in the video that she was on a budget that wouldn't allow
her to get the newest *** deviceWe were able to get her a phone that fit
both her phone, and budget needsWe see no fault in the sale of the phone, and
will not replace it with a much more expensive device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If they are saying that the video taped transaction says that I was advised of a monthly cost then I want to see that video tape. I would like this business to make that tape available to me and to the Revdex.com.
Regards,
*** ***

Good morning,
After reading this
complaint, we would like to assist in a past day return of the devicePlease
send an email to *** where I can instruct you one
the next step to take care of this problem
warm regards,

I would be more then glad to send you a copy of the footageit will come in the form of a DVD to whatever address you provideplease contact me directly at *** attn: *** with where that would be

Unfortunately, we are
unable to use hearsay in scenarios like thisFrom the looks of the customer
agreements that are signed on file, the customer agreed to upgrade with the
device payment programIn this program they receive a $credit a month per
phone on it, while also paying for their
phones monthly ($31.82) eachThis
would come to a total increase of $on the customs monthly statement
With this being agreed
to per the customer agreement as well as the Edge agreement, we will not be
moving forward with the credits requested However, we still would like
to issue a $credit to the customer as a courtesy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to tell the business what they can do with their offer to satisfy my complaint. They continue to parrot the "you signed a contract" mantra. My complaint addressed the fact that their representative LIED to me when he presented the terms of the sale. I should think the company would somehow address that issue in their response. In addition, he changed the terms of my calling plan without advising me that he was doing so. An honest company would happily accept the return of the product rather than arouse the ire of a customer. I guess what it comes down to is recording every business transaction because one has to assume that the sales person is lying to you. This company is not honest and has no scruples. I will post such a review on every website I can locate. I will also lodge an official complaint with *** regarding this issue
Regards,
*** ***

I apologize for the service that you received at our national city locationI will go ahead and allow a full return of all the equipment and accessories with the manager present or notWe will be handling the representatives actions internally through our human resources department.Please contact
me directly at *** so we can schedule an appointment for your return

4G did not;-address fruadulent account -credit/refund fraudulent bill charges-credit $for turning in *** **-has not resolved current phone malfunctionsPhone drops calls, terminates emails and apps, freezes and shuts down on its ownThis phone is my only means of income,I am a driver

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The footage will show that your sales person - *** *** did NOT explain the equipment payment plan to my husband The footage will show that at NO time did the salesperson explain the cost of the iphones The footage will show that the salesperson did NOT explain the monthly cost of the equipment payment plan The footage will show that NOT once did the salesperson state how much each phone was going to cost a month or that there was an actual monthly equipment cost for each phone We are willing to meet with the store manager, district manager, regional manager AND/OR the President for 4G Wireless, *** ***. I reached out to *** *** three times in the past days and have left detailed messages for him or his assistance to return my callsFor my records, I have screenshot of my calls to his office (which shows the call, time and date)Again, I've had NO one returning my calls. On Dec 3, at approximately 1:30pm, *** (the store manager) called me back and we spoke regarding this horrible experience and I shared with her the status of this complainThe reason I called was to ask her to please send a copy of of my receipts by email There was no follow up with the email. If needed, my husband and I are ready to review the four hour PLUS footage WITH Small Claims4G Wireless should be embarrassed with the lack of respect and integrity Your responses have been so vague and have no truth behind any of them If the footage is so conclusive then there should be no issue OR excuse with showing us that footage We wait for a phone call from the store manager or district manager to schedule a time to review the footage.VERIZON WIRELESS CORPORATE OFFICE IS WORKING WITH US TO REACH A SATISFACTORY RESOLUTION
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our records show that the customer’s
equipment was refunded, and has since purchased new devicesAll funds have
been returned with restocking fees waived

We had the opportunity
of speaking with this customer and reviewing the footage of the sale back on
April 9thWe were able to validate through the footage that our rep had
mentioned the correct monthly pricing, but did not calculate adding the tablet
into itBecause of the misquote and how the
tablet was soldWe agreed to have
the customer return the tablet and that her mail in rebate would cover the
restocking fee for the tablets box being damage (done when sending for mail in
rebate)The customer was not satisfied with this and expected us to modify her
bill so that the tablet would be of no extra chargeWe explained that was not
possible and returning it was the only option to get it thereShe insisted
that when she received her bill that she would be able to get this change done
On August the 5th, we
received a credit request from the district manager of the location regarding
the tabletWe offered the tablet/account right from the start, and do not feel
the need to credit everything as this was not accepted by the customerFrom that
point forward she was aware of what charges would come and accepted them by not
returning the equipment on timeRegardless, we credited the customer $and
removed the tablet from their account, and allowed them to keep the tablet
without a contract.
In regards to the phone,
the customer mentions in the video that she was on a budget that wouldn't allow
her to get the newest *** deviceWe were able to get her a phone that fit
both her phone, and budget needsWe see no fault in the sale of the phone, and
will not replace it with a much more expensive device

We use contracts to make
sure we have what was discussed that day in writing and to show this was what
was agreed uponYou acknowledged in it that you reviewed the contract and were
okay with its termsIt mentions that the end of the agreement "By making
this purchase you acknowledge that you have read, understand, and accepted all
terms outlined hereinThis Agreement and the documents it incorporates form
the entire Agreement between yourself, or the account holder you represent, and
4G WirelessNo other documents or verbal agreements with 4G Wireless Sales or
Customer Service Representatives may alter, change or supersede the terms of
this agreement." and also followed by " If you do not agree with any
terms or wish to cancel service with *** and/or 4G Wireless, you must
physically return your item(s) to the same store from which you purchased it
(them) within days of the original purchase."Unfortunately, it is
well beyond those days to return in the event of you not agreeing to the
terms
That being said, our
position has not changed on this matterHowever, we are still willing to offer
the credit for the troubles

Let me begin with apologizing for this
errorIf you would please forward me a copy of the statements you are
receiving regarding the debt and its amount to my email, I will work on getting
a check mailed out to you to pay for the balanceYou can forward these
documents to
*** attention to *** ***.regards,

Good morning,The terms of the agreement that were
signed and provided at the point of sale acknowledge that you discussed this
device coming with a new two year agreementWe understand there must have been
an error in the process of removing your old Hotspot that came with the same two
year contract
when originally purchasedWhat I can do is contact the account manager of the
area and has the old Hotspot removed
as well as credit the months you were charged for Hotspot, instead of the 1. Warm regards,

Unfortunately, we cannot find any records
in our system tied to this customerIf we had more information we might be
able to narrow down a date of when they originally purchased their equipment
Beyond that, our restocking fee policy is stated on the receipt as well as sign
at the point of
sale, The only time it does not apply is if you exchange to a
new deviceThat being said, we would still like to work with the customer and help them get into contact with the company that might have sold her the products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIf they do resolve this problem and if I receive a confirmation letter, showing I will be out of collection and not owe anything anymore, I will consider this complaint resolved
Regards,
*** *** ***

“Good afternoon ***, Our records indicated that a little after your filing of this Revdex.com complaint, you were able to go to the store and receive the full refund back for everything including the simcards and $startup feeBeing that was the core of your issue, we see this complaint as
something that was correctedPlease let us know if this is not the case and we will further review the situation. Warm regards”

I have been given approval to have everything returned and allow the customer to not be charged restocking feesunfortunately, this wont be able to be processed until Monday December the 21stI will personally make contact with the customer that day with instructions on returning everything
Please have the customer contact me at *** with any questions.Regards,*** ***