4G Wireless Inc

Unfortunately, we are
unable to use hearsay in scenarios like thisFrom the looks of the customer
agreements that are signed on file, the customer agreed to upgrade with the
device payment programIn this program they receive a $credit a month per
phone on it, while also paying for their
phones monthly ($31.82) eachThis
would come to a total increase of $on the customs monthly statement
With this being agreed
to per the customer agreement as well as the Edge agreement, we will not be
moving forward with the credits requested However, we still would like
to issue a $credit to the customer as a courtesy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The ***, the salesperson at NO time reviewed with my husband how the Device Payment Plan worked She never reviewed the four page agreements that my husband was signing She never disclosed the cost of each phone to my husband She did say that we would pay $for the iphone taxes and accessories and traour phones in exchange for the new phones NEVER did she say that we would get NO value for our trade in At NO time did she say that my son's iPhone 5S would cost us $*** at NO time stated that we would have an $charge for full protection added on ALL phones *** called me one time to APOLOGIZE and in her own words"I'm sorry, I didn't know you were getting a $discount on your 3rd line", She was INCORRECT it's NOT a discountit's called the Edge ProgramWe started a 3rd line in mid- August, with my son's 4S iPhone (paid in full) and were merely paying $for his phone lineWhen I spoke with the Store Manager on 10/26/15, Marlyin also argued with me that I was paying $for that same line and I put her in her spot and called Verizon Wireless Customer ServiceVerizon Wireless shared with us (on speaker phone) that indeed I was paying $for the 3rd newest lineBecause, 4G is NOT a corporate store, they DO NOT have access to our internal billsAt no time did the salesperson disclose what she was doing OR not going to do to our account The video footage will show that the salesperson had my husband sign on a small electronic screen without explaining what he was actually signing The video footage will show that not ONCE did the salesperson say/state the cost of EACH device which is part of explaining the Device Payment Plan 4G has failed to call us back at every opportunity The dishonest behavior of the salesperson, district manager and all sales employee PLUS THE 4G CORPORATE OFFICE is being reflected in the dishonest and offensive response being given by the 4G Wireless storeStarting from 11/5/15, I've made a dozen phone calls to the 4G Verizon Wireless Customer Support Representative (***) located in the corporate offices, in IrvineOn numerous occasions, I called *** with a Verizon Wireless Customer Service agent and unfortunately, no one would answer the callThe few times I've spoken to her, I've asked her to please give me the video footage of the hour plus shopping experienceOn 11/23/15, Detective *** badge #*** from LAPD from the *** Area suggested we take this to an attorney and let the law decide If not settled, our next communication with 4G Wireless will be drafted by an attorney
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***

In order for me to attempt to fix this issue we are going to have to have the customer contact me at my desk to find her receipts, and contracts to verify all informationUntil then, without any information as to ever selling this customer product, we cannot proceed with credits

Good morning,This customers case was submitted up to our corporate office, and was finished being reviewed at the end of last weekWe should be receiving approval for the $credit within the next day or twothe credit should be applied this Friday or Monday at the latest once we receive final
approval.kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***

Unfortunately, footage shows that you were not in the store when your husband was disclosed the details of the edge agreementI apologize that Our customer service representative was not able to answer all of your phone calls immediately as she handles all of our customer service phone calls and can only hand one call at a time.we will be standing by the footage on file where all the details of the DPP was explained as well as the devices being sent back to Verizon.

This incident, like all of our complaints has been reviewed
with our in store A/V systemIn the video I have confirmed that the customer
was disclosed that the device would be added to the account and come with a $
a month charge
When we sell devices like this for free, the remaining
cost
is subsidized because an agreement is being signedThis device has a cost of
$if it were to be purchased without a contractThe customer agreed on her
receipt that if the devices contract was terminated before days that we are
authorized to debit the customer’s account for the amount of the devices cost
One thing I found that we are at fault for was non-disclosure
of the activation fee that caused the customers first bill charge of over $50,
and for that we will be crediting the account $on Friday November 20th
Beyond that, we find no fault with the sale or what took
place after the cancellation of the line and will not be reversing the $
charge

Today we will be issuing a credit directly to the account for the
$trade in promotionIn regards to the two $rebates, we are waiting for
LG to send out the rebates to the customer which can take anywhere from 1-
monthsIf this has not happened within that time frame then we will credit
the
remaining amount to the customer’s account

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

4G did not;-address fruadulent account? -credit/refund fraudulent bill charges-credit $for turning in *** **-has not resolved current phone malfunctionsPhone drops calls, terminates emails and apps, freezes and shuts down on its ownThis ? phone is my only means of income,I am a driver.?

We reviewed the footage
and confirmed the representative disclosed to the account owner (the husband)
how the device payment programs workedOur representative also explained that
because Verizon was going to be letting them out of their contracts to get these
new phones, Verizon requires that
they send their devices back to them
This information was
disclosed to yourself after returning from your vacation over the phone as I
stood behind the employee as she made the call in case she needed my
assistanceWe will be standing by the video footage and denying any request
for a return or credits

The charges to the account are not
fraudulent, as the customer decided to keep the equipment instead of returning
it within the days like we recommendedThe $promotion only existed for
the note which the customer did not decide to go with as its monthly cost was
too muchThe phone is still under a year manufacturer warranty where Verizon
will replace it free of chargeYou can contact their technical support team at
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The [redacted], the salesperson at NO time reviewed with my husband how the Device Payment Plan worked.  She never reviewed the four 3 page agreements that my husband was signing.  She never disclosed the cost of each phone to my husband.  She did say that we would pay $204 for the iphone taxes and accessories and trade-in our phones in exchange for the new phones.   NEVER did she say that we would get NO value for our trade in.  At NO time did she say that my son's iPhone 5S would cost us $500. [redacted] at NO time stated that we would have an $11.00 charge for full protection added on ALL phones.  [redacted] called me one time to APOLOGIZE and in her own words.... "I'm sorry, I didn't know you were getting a $15 discount on your 3rd line", She was INCORRECT it's NOT a discount... it's called the Edge Program. We started a 3rd line in mid- August, with my son's 4S iPhone (paid in full) and were merely paying $15 for his phone line. When I spoke with the Store Manager on 10/26/15, Marlyin also argued with me that I was paying $30 for that same line and I put her in her spot and called Verizon Wireless Customer Service. Verizon Wireless shared with us (on speaker phone) that indeed I was paying $15 for the 3rd newest line. Because, 4G is NOT a corporate store, they DO NOT have access to our internal bills. At no time did the salesperson disclose what she was doing OR not going to do to our account.  The video footage will show that the salesperson had my husband sign on a small electronic screen without explaining what he was actually signing.  The video footage will show that not ONCE did the salesperson say/state the cost of EACH device which is part of explaining the Device Payment Plan.  4G has failed to call us back at every opportunity.  The dishonest behavior of the salesperson, district manager and all sales employee PLUS THE 4G CORPORATE OFFICE is being reflected in the dishonest and offensive response being given by the 4G Wireless store. Starting from 11/5/15, I've made a dozen phone calls to the 4G Verizon Wireless Customer Support Representative ([redacted]) located in the corporate offices, in Irvine. On numerous occasions, I called [redacted] with a Verizon Wireless Customer Service agent and unfortunately, no one would answer the call. The few times I've spoken to her, I've asked her to please give me the video footage of the 4 hour plus shopping experience.. On 11/23/15, Detective [redacted] badge #[redacted] from LAPD from the [redacted] Area suggested we take this to an attorney and let the law decide.  If not settled, our next communication with 4G Wireless will be drafted by an attorney.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have been given approval to have everything returned and allow the customer to not be charged restocking fees. unfortunately, this wont be able to be processed until Monday December the 21st. I will personally make contact with the customer that day with instructions on returning everything....

Please have the customer contact me at [redacted] with any questions.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. If they do resolve this problem and if I receive a confirmation letter, showing I will be out of collection and not owe anything anymore, I will consider this complaint resolved.
Regards,
[redacted]

Let me begin with apologizing for this
error. If you would please forward me a copy of the statements you are
receiving regarding the debt and its amount to my email, I will work on getting
a check mailed out to you to pay for the balance. You can forward these
documents to...

[redacted] attention to [redacted].regards,

As our customer service representative had stated, we are unable
to return equipment past the 14 days based. The customer signed two documents,
one for the monthly payment plan which breaks down his monthly discount that
comes with it. The other states that he is signing an agreement that all...

things
on these agreements had been discussed in store, and if not that he had 14 days
to return. Unfortunately, past 14 days we are unable to process the return for
the customer. We understand as a company that sometimes customer have buyer’s
remorse with an item the might not fully want, and as a token of understand
would like to offer the customer a $50 credit for that.both of these documents will be attached.