Ms [redacted] bought the day trial of our New Age Skin Care on 9/9/ From what I attached, you can see that we emphasize that this is a day trial, on our website, on our packing slip and on our emails In fact, she was not charged for the products until 9/29/16, which is much longer than days Our customer service rep never said it takes much longer than days to see results Mrs [redacted] probably misunderstood because I am sure she said it is a day supply If Ms [redacted] wants to return both products, we can refund her in full for the $ charge If she would like to keep the products, I can offer a partial refund of $60.00.Please let me know how she would like to proceedThank you,LisaS***
I tried to look up Mrs***s' account with the address, telephone number and email address she provided to you on her complaintWith that address, telephone number or email, we have no customers However we do have a Monna [redacted] with a different address, different telephone number and different email address that does match the account number she provided Why is the information different on her complaint and on her order? According to the account number provided, Mrs [redacted] has never called our office about her product She ordered the product on 6/16, it was delivered on 6/20, and she was charged on 7/ She did receive a reminder email, to the email address provided on her order, about days prior, which was not the holiday weekend, and we were open We were even open on Saturday, 7/ I would like to know who Mrs [redacted] spoke to and what telephone number she called, because it was not our office There is absolutely NO RECORD of her calling in Please find out if Mrs [redacted] used a different address, telephone number and email address to place her order, and why After we get that information, we can resolve thisThank you
Mrs[redacted] was refunded in full See below Her bank can take 3-days to post those credits back to her card.01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] 01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] Again, the terms she copied are not ours We are Not New Vitality Sea Star That is not our company or our product Mrs [redacted] is refunded in full If she wants to keep our scrub brush, go right ahead Since she already is refunded in full, this matter should be resolved There is nothing more we can do for this customer
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I checked my bank account today and this company has fully refunded the amount requested at this timeI accept this as resolution to my complaint, and no longer wish to receive any products/services from New AgeThank you Regards, [redacted]
Ms [redacted] called on 1/after she was charged for her 2nd productWhen she received the first product, the packing slip stated, This is a Day TrialShe must call or email to cancelThe terms are also stated on the website when she ordered the productSince she did not call or email, the 2nd product was shipped and charged on 1/When she called, our customer service supervisor told her that when she gets the product, since it was already shipped, to return it for a full refund Apparently, she was not happy, so he did give her a partial refund of $and told her, she would receive the balance when we received the product backSee belowSince Ms [redacted] is unhappy, I am refunding the balance today, on the premise that she will return the product to usSee below for notes and refunds01/15/10:04AM By [redacted] - TELL [redacted] WHEN RETURNED01/15/10:04AM By [redacted] - cci, issued RMA to return auto shipment for full refund, refunding half now, half when item is returned01/15/10:04am By [redacted] - Refunded - $Trans-ID: [redacted] 01/16/11:25am By Lisa S - Refunded - $Trans-ID: [redacted] Thank you
Ms [redacted] purchased Day Trial products from our website on 11/14/ She paid $and $ for shipping, not for the products The products she received were not small trial size bottles, but were full Day supplies The terms and conditions are stated on our website (attached) where she input her credit card information, and also on the packing slip (also attached) when she received the products Both terms state, This is a Day Trial, if you do not call to cancel or request an RMA number to return the products, during the trial period, you will be charged for the products It states these terms in not 1, but different places Ms [redacted] called our office on 12/14/15, after she was charged on 12/2/ Our customer care rep issued RMA numbers to her so that she can return the products for full refunds, even though her Day Trial expired If Ms [redacted] returns both products, she will receive her refunds of $and $ She erroneously states the purchase price as $12.92, that was the cost of shipping through the USPSAs you can also see from the website, by purchasing the trials, Ms [redacted] did authorize her credit card for the charges To resolve this, Ms [redacted] must return the products and she will be refunded in fullThank you,Lisa S***
Ms [redacted] ordered our products on 10/She ordered products and was charged $and $for shippingIn with the packages were packing slips that state the customer must call within the Day Trial period or they will be sent a new product and charged for that productSince we did not hear from Ms [redacted] new products were shipped on 10/and she was charged $and $Ms [redacted] did call on 10/and she was issued RMA numbers to return the products for full refundsWe did receive the products back on 11/Ms [redacted] was issued one refund on 10/when she called, and the other refund was issued on 11/after the products were returnedSee below 10/31/09:38am By Jake I - Refunded - $Trans-ID: [redacted] 10/31/09:39am By Jake I - Refunded - $Trans-ID: [redacted] 11/07/01:11pm By Lisa S - Refunded - $Trans-ID: [redacted] Ms [redacted] was never charged $89.95, but she was refunded what she was chargedHer account is closed and she will not receive any further products from our companyThank you
I don't want to keep going back and forthI am just going to refund this without them sending the product back See below for refund confirmation.08/26/12:23pm By [redacted] - Refunded - $Trans-ID: [redacted] Their bank can take - days to post that credit to their account Also, we have tens of thousands of satisfied customers The ones who complain don't read the terms and conditions or the packing slip that comes with every product Because of unhappy customer, we are not going out of business We have been in business for many years.As for us, this matter is now closed and resolved.Thank you[redacted] ***
Our products were never advertised through a game for Free RewardsWe do accept prepaid credit cardsMrs [redacted] ordered our product on 9/25/It was delivered to heras per [redacted] delivery confirmation, on 9/28/ On 10/2, Mrs [redacted] emailed our company to say she wanted to cancel the trial Her account was closed the same dayI absolutely have no idea what she is talking about with game rewardsThere is another company who uses our name and maybe she is getting us confused with them I can assure you we have nothing to do with any game rewardsMrs [redacted] has the product, her account is cancelled, and there is nothing else we can do since we have nothing to do with any advertising for game rewardsThank you
Mrs [redacted] called in on 2/at 9:04AM She told the customer service rep she did not receive the product and we told her to file a missing package claim with the USPS and we could refund her in full She then called back at 3:PM, and said she found the package The customer service rep told her to send it back for a refund minus a restocking fee since she was past the Day Trial Period As you can see from the USPS tracking attached, Mrs [redacted] received her package on 2/1/at 11:AM Even though the time starts at date of order, Mrs [redacted] still had days from when she received the package to when she was charged, well past the Day Trial period, as we do give time for shipping Mrs [redacted] can not receive a refund of the original $she paid, as that was for the shipping, and the product was shipped to her As you can see from the attached packing slip and website, both state the terms, This is a day Trial, you must call us within that period to cancel, or request an RMA number to return the product, or you will be charged for it the packing slip also has our telephone number and email address on itWe do state, in no uncertain terms, that this is a day Trial, in different placesIf Mrs [redacted] will return the product to us, as she stated to our customer service rep, I will refund $to her, and waive the restocking fee I cannot refund the $shipping to herThank you,LisaCustomer Care
Ms [redacted] ordered our New Age Skin Care Day Trial on 9/2/On the website, on the packing slip, and on the emails we send, the terms of the trial are stated Ms [redacted] called our office on 10/17, but never said that she wanted to return the product All she said is that she wanted to cancel Ms [redacted] can return the autoshipment for a full refund All she had to do is let us know she didn't want it and we could have cancelled itIf Ms [redacted] returns the autoshipment she will be refunded the $ that she was charged for that the other charge was for the original product If she wants to return the original products, we will refund those alsoPlease let me know how you would like to proceed.Thank you,Lisa S***
First, Mrs [redacted] ordered our products on 12/28/(see attached customer account) These products were delivered to her on 12/31/at 9:AM, as per USPS tracking I have also attached a copy of the website and of the packing slip that comes with the products, clearly stating the terms, This is a Day Trial, you must call to cancel or return the product within that Day period, or you will be charged for the product It is very clearly stated on the website where they put their credit card information in It is not buried in the terms and conditions, even though it is also stated thereIn case the customer misses it on the website, it is also stated on the packing slip that is enclosed in the box with the products It cannot be missed there The packing slip also states our telephone number and email address The products that are sent are NOT TRIAL sizes They are full DAY supplies That is why the customer has to either call to cancel, return the product or pay for it I am willing to give partial credit on the products On the $charge, I can credit $70.00, and on the $charge, I can credit $ There is no credit for the shipping charges of $and $since the products were shipped to the customerIf this is acceptable o Mrs [redacted] please let me know She can email us or let us know through youThank you,LisaCustomer Care
Attached please find proof of the refund issued to the customer on 11/22/ She was refunded in full her $ 69.95, therefore this matter should be closedThank you,Lisa S***
It is true that Ms [redacted] cancelled the serum on 6/29, she did not cancel the cream at the same timeWe do not automatically cancel the other products if a customer cancels one because some customers just like the cream, or some just like the serumShe did call on 7/and our customer service rep told her to return the product for a full refundWe received the product back on 7/and Ms [redacted] was refunded on 7/ See below.07/19/10:20am By [redacted] This matter is resolved because Ms [redacted] received her refund that she requested
The reason I am not accepting the response is that this is not about the $I knew I would receive the $ My concern is that I never ordered the product but was given it as a gift for answering a survey I was totally shocked when I was charged the $ and further shocked when told I was to receive the product monthly I sent in a copy of their email cancelling the monthly product I believe this is a scam and other people have experienced similar issuesI will be sending you more information from someone else who had a similar experience from a similar product, but the company was in Utah [redacted] ***
Mr [redacted] is saying that he did not see anywhere that he was going to be charged for this product Attached you will see a copy of both the packing slip and the 2nd page of the website where the terms and conditions are clearly stated It says this is a Day trial, the customer must call to cancel or they will be charged for that product Mr [redacted] has never called our office to talk about the charge or ask to return the product If Mr [redacted] returns the product, he will be issued a full refund If he would like to call to discuss this, he can call customer service at [redacted] Thank you.Lisa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAdditionally they gave me a quick and fair response and I would say provided excellent service in doing so Regards, [redacted]
I cannot find any account under the name, [redacted] ***, the address given or the telephone number given.Please tell me if the account is under a different name or address so that I can help youThank you,Lisa S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] from New Age or is it [redacted] unsure as it really really is not clear our daughter sadly clicked on an ad from The [redacted] and believed to be ordering cream to see if it will help with her severe lines due to severe sagging of the left eye which sadly she cannot see out of vain huh????? you are despicable to assume anything and your staff when my banking institution had a way call 2xs appeared to have this "contractual law" and its in and outs down pactsounds like you have a plethora of the same issues no? My husband has shipped out package today after taking a time stamped photoI hope you receive your product and hope no one on this good earth has the misfortune to do business with a company like this again unless of course they have an attorney Regards, [redacted]
Mrs [redacted] actually ordered our Day Trial of New Age Skin Care Serum and New Age Skin Care Cream on 12/23, NOT 12/ On our website, on her confirmation email, on her packing slip when she received the products and on her reminder email (all attached), all state This is a Day Trial Mrs [redacted] called in to cancel on 1/at 8:59AM, after she was charged for the products At 1:31PM, Mrs [redacted] 's husband called in about the charges He was offered a $refund on each charge and a Free Scrub Brush which is a $value He did agree to that as a resolution After we received this complaint, our supervisor listened to the call again, and her husband absolutely accepted the refunds and the FREE gift.01/13/10:31am - Jesse - after listening to call from customers husband on 1/11/17, agent offered $refund per trial charge as well as free scrub brush as an added gift, customers husband accepted those terms as a resolution to the call01/12/05:36pm - Jake I - refunded before bottle back01/11/01:31pm - Keith - cci for his wife, customer was upset about chargesCustomer Made Revdex.com threat as a resolution to the account offered a total of back with a free scrub brush, customer then agreed01/11/08:59am - Phil A - CCI to cancel, aware of charge NO SONAIn her complaint, Ms [redacted] is quoting terms from a product that is not ours WE ARE NOT LOREVIVE HYDRO RENEW and our telephone IS NOT 888-699- Those terms have nothing to do with our company Our supervisor, in fact did issue full refunds for those chargessee below.so this matter is resolved.01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] 01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted]
Ms [redacted] bought the day trial of our New Age Skin Care on 9/9/ From what I attached, you can see that we emphasize that this is a day trial, on our website, on our packing slip and on our emails In fact, she was not charged for the products until 9/29/16, which is much longer than days Our customer service rep never said it takes much longer than days to see results Mrs [redacted] probably misunderstood because I am sure she said it is a day supply If Ms [redacted] wants to return both products, we can refund her in full for the $ charge If she would like to keep the products, I can offer a partial refund of $60.00.Please let me know how she would like to proceedThank you,LisaS***
I tried to look up Mrs***s' account with the address, telephone number and email address she provided to you on her complaintWith that address, telephone number or email, we have no customers However we do have a Monna [redacted] with a different address, different telephone number and different email address that does match the account number she provided Why is the information different on her complaint and on her order? According to the account number provided, Mrs [redacted] has never called our office about her product She ordered the product on 6/16, it was delivered on 6/20, and she was charged on 7/ She did receive a reminder email, to the email address provided on her order, about days prior, which was not the holiday weekend, and we were open We were even open on Saturday, 7/ I would like to know who Mrs [redacted] spoke to and what telephone number she called, because it was not our office There is absolutely NO RECORD of her calling in Please find out if Mrs [redacted] used a different address, telephone number and email address to place her order, and why After we get that information, we can resolve thisThank you
Mrs[redacted] was refunded in full See below Her bank can take 3-days to post those credits back to her card.01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] 01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] Again, the terms she copied are not ours We are Not New Vitality Sea Star That is not our company or our product Mrs [redacted] is refunded in full If she wants to keep our scrub brush, go right ahead Since she already is refunded in full, this matter should be resolved There is nothing more we can do for this customer
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I checked my bank account today and this company has fully refunded the amount requested at this timeI accept this as resolution to my complaint, and no longer wish to receive any products/services from New AgeThank you Regards, [redacted]
Ms [redacted] called on 1/after she was charged for her 2nd productWhen she received the first product, the packing slip stated, This is a Day TrialShe must call or email to cancelThe terms are also stated on the website when she ordered the productSince she did not call or email, the 2nd product was shipped and charged on 1/When she called, our customer service supervisor told her that when she gets the product, since it was already shipped, to return it for a full refund Apparently, she was not happy, so he did give her a partial refund of $and told her, she would receive the balance when we received the product backSee belowSince Ms [redacted] is unhappy, I am refunding the balance today, on the premise that she will return the product to usSee below for notes and refunds01/15/10:04AM By [redacted] - TELL [redacted] WHEN RETURNED01/15/10:04AM By [redacted] - cci, issued RMA to return auto shipment for full refund, refunding half now, half when item is returned01/15/10:04am By [redacted] - Refunded - $Trans-ID: [redacted] 01/16/11:25am By Lisa S - Refunded - $Trans-ID: [redacted] Thank you
Ms [redacted] purchased Day Trial products from our website on 11/14/ She paid $and $ for shipping, not for the products The products she received were not small trial size bottles, but were full Day supplies The terms and conditions are stated on our website (attached) where she input her credit card information, and also on the packing slip (also attached) when she received the products Both terms state, This is a Day Trial, if you do not call to cancel or request an RMA number to return the products, during the trial period, you will be charged for the products It states these terms in not 1, but different places Ms [redacted] called our office on 12/14/15, after she was charged on 12/2/ Our customer care rep issued RMA numbers to her so that she can return the products for full refunds, even though her Day Trial expired If Ms [redacted] returns both products, she will receive her refunds of $and $ She erroneously states the purchase price as $12.92, that was the cost of shipping through the USPSAs you can also see from the website, by purchasing the trials, Ms [redacted] did authorize her credit card for the charges To resolve this, Ms [redacted] must return the products and she will be refunded in fullThank you,Lisa S***
Ms [redacted] ordered our products on 10/She ordered products and was charged $and $for shippingIn with the packages were packing slips that state the customer must call within the Day Trial period or they will be sent a new product and charged for that productSince we did not hear from Ms [redacted] new products were shipped on 10/and she was charged $and $Ms [redacted] did call on 10/and she was issued RMA numbers to return the products for full refundsWe did receive the products back on 11/Ms [redacted] was issued one refund on 10/when she called, and the other refund was issued on 11/after the products were returnedSee below 10/31/09:38am By Jake I - Refunded - $Trans-ID: [redacted] 10/31/09:39am By Jake I - Refunded - $Trans-ID: [redacted] 11/07/01:11pm By Lisa S - Refunded - $Trans-ID: [redacted] Ms [redacted] was never charged $89.95, but she was refunded what she was chargedHer account is closed and she will not receive any further products from our companyThank you
I don't want to keep going back and forthI am just going to refund this without them sending the product back See below for refund confirmation.08/26/12:23pm By [redacted] - Refunded - $Trans-ID: [redacted] Their bank can take - days to post that credit to their account Also, we have tens of thousands of satisfied customers The ones who complain don't read the terms and conditions or the packing slip that comes with every product Because of unhappy customer, we are not going out of business We have been in business for many years.As for us, this matter is now closed and resolved.Thank you[redacted] ***
Our products were never advertised through a game for Free RewardsWe do accept prepaid credit cardsMrs [redacted] ordered our product on 9/25/It was delivered to heras per [redacted] delivery confirmation, on 9/28/ On 10/2, Mrs [redacted] emailed our company to say she wanted to cancel the trial Her account was closed the same dayI absolutely have no idea what she is talking about with game rewardsThere is another company who uses our name and maybe she is getting us confused with them I can assure you we have nothing to do with any game rewardsMrs [redacted] has the product, her account is cancelled, and there is nothing else we can do since we have nothing to do with any advertising for game rewardsThank you
Mrs [redacted] called in on 2/at 9:04AM She told the customer service rep she did not receive the product and we told her to file a missing package claim with the USPS and we could refund her in full She then called back at 3:PM, and said she found the package The customer service rep told her to send it back for a refund minus a restocking fee since she was past the Day Trial Period As you can see from the USPS tracking attached, Mrs [redacted] received her package on 2/1/at 11:AM Even though the time starts at date of order, Mrs [redacted] still had days from when she received the package to when she was charged, well past the Day Trial period, as we do give time for shipping Mrs [redacted] can not receive a refund of the original $she paid, as that was for the shipping, and the product was shipped to her As you can see from the attached packing slip and website, both state the terms, This is a day Trial, you must call us within that period to cancel, or request an RMA number to return the product, or you will be charged for it the packing slip also has our telephone number and email address on itWe do state, in no uncertain terms, that this is a day Trial, in different placesIf Mrs [redacted] will return the product to us, as she stated to our customer service rep, I will refund $to her, and waive the restocking fee I cannot refund the $shipping to herThank you,LisaCustomer Care
Ms [redacted] ordered our New Age Skin Care Day Trial on 9/2/On the website, on the packing slip, and on the emails we send, the terms of the trial are stated Ms [redacted] called our office on 10/17, but never said that she wanted to return the product All she said is that she wanted to cancel Ms [redacted] can return the autoshipment for a full refund All she had to do is let us know she didn't want it and we could have cancelled itIf Ms [redacted] returns the autoshipment she will be refunded the $ that she was charged for that the other charge was for the original product If she wants to return the original products, we will refund those alsoPlease let me know how you would like to proceed.Thank you,Lisa S***
First, Mrs [redacted] ordered our products on 12/28/(see attached customer account) These products were delivered to her on 12/31/at 9:AM, as per USPS tracking I have also attached a copy of the website and of the packing slip that comes with the products, clearly stating the terms, This is a Day Trial, you must call to cancel or return the product within that Day period, or you will be charged for the product It is very clearly stated on the website where they put their credit card information in It is not buried in the terms and conditions, even though it is also stated thereIn case the customer misses it on the website, it is also stated on the packing slip that is enclosed in the box with the products It cannot be missed there The packing slip also states our telephone number and email address The products that are sent are NOT TRIAL sizes They are full DAY supplies That is why the customer has to either call to cancel, return the product or pay for it I am willing to give partial credit on the products On the $charge, I can credit $70.00, and on the $charge, I can credit $ There is no credit for the shipping charges of $and $since the products were shipped to the customerIf this is acceptable o Mrs [redacted] please let me know She can email us or let us know through youThank you,LisaCustomer Care
Attached please find proof of the refund issued to the customer on 11/22/ She was refunded in full her $ 69.95, therefore this matter should be closedThank you,Lisa S***
It is true that Ms [redacted] cancelled the serum on 6/29, she did not cancel the cream at the same timeWe do not automatically cancel the other products if a customer cancels one because some customers just like the cream, or some just like the serumShe did call on 7/and our customer service rep told her to return the product for a full refundWe received the product back on 7/and Ms [redacted] was refunded on 7/ See below.07/19/10:20am By [redacted] This matter is resolved because Ms [redacted] received her refund that she requested
The reason I am not accepting the response is that this is not about the $I knew I would receive the $ My concern is that I never ordered the product but was given it as a gift for answering a survey I was totally shocked when I was charged the $ and further shocked when told I was to receive the product monthly I sent in a copy of their email cancelling the monthly product I believe this is a scam and other people have experienced similar issuesI will be sending you more information from someone else who had a similar experience from a similar product, but the company was in Utah [redacted] ***
Mr [redacted] is saying that he did not see anywhere that he was going to be charged for this product Attached you will see a copy of both the packing slip and the 2nd page of the website where the terms and conditions are clearly stated It says this is a Day trial, the customer must call to cancel or they will be charged for that product Mr [redacted] has never called our office to talk about the charge or ask to return the product If Mr [redacted] returns the product, he will be issued a full refund If he would like to call to discuss this, he can call customer service at [redacted] Thank you.Lisa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAdditionally they gave me a quick and fair response and I would say provided excellent service in doing so Regards, [redacted]
I cannot find any account under the name, [redacted] ***, the address given or the telephone number given.Please tell me if the account is under a different name or address so that I can help youThank you,Lisa S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ms [redacted] from New Age or is it [redacted] unsure as it really really is not clear our daughter sadly clicked on an ad from The [redacted] and believed to be ordering cream to see if it will help with her severe lines due to severe sagging of the left eye which sadly she cannot see out of vain huh????? you are despicable to assume anything and your staff when my banking institution had a way call 2xs appeared to have this "contractual law" and its in and outs down pactsounds like you have a plethora of the same issues no? My husband has shipped out package today after taking a time stamped photoI hope you receive your product and hope no one on this good earth has the misfortune to do business with a company like this again unless of course they have an attorney Regards, [redacted]
Mrs [redacted] actually ordered our Day Trial of New Age Skin Care Serum and New Age Skin Care Cream on 12/23, NOT 12/ On our website, on her confirmation email, on her packing slip when she received the products and on her reminder email (all attached), all state This is a Day Trial Mrs [redacted] called in to cancel on 1/at 8:59AM, after she was charged for the products At 1:31PM, Mrs [redacted] 's husband called in about the charges He was offered a $refund on each charge and a Free Scrub Brush which is a $value He did agree to that as a resolution After we received this complaint, our supervisor listened to the call again, and her husband absolutely accepted the refunds and the FREE gift.01/13/10:31am - Jesse - after listening to call from customers husband on 1/11/17, agent offered $refund per trial charge as well as free scrub brush as an added gift, customers husband accepted those terms as a resolution to the call01/12/05:36pm - Jake I - refunded before bottle back01/11/01:31pm - Keith - cci for his wife, customer was upset about chargesCustomer Made Revdex.com threat as a resolution to the account offered a total of back with a free scrub brush, customer then agreed01/11/08:59am - Phil A - CCI to cancel, aware of charge NO SONAIn her complaint, Ms [redacted] is quoting terms from a product that is not ours WE ARE NOT LOREVIVE HYDRO RENEW and our telephone IS NOT 888-699- Those terms have nothing to do with our company Our supervisor, in fact did issue full refunds for those chargessee below.so this matter is resolved.01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted] 01/12/05:35pm By Jake I - Refunded - $Trans-ID: [redacted]