Ms [redacted] ordered of our day Trial products on 10/22/ She paid $and $for shipping As you can see from my attachments, NOWHERE does it state this is a FREE TRIALOn our website when she ordered the products, on her confirmation email, on her packing slip when she received the products and on her reminder emails, all state THIS IS A DAY TRIAL.As I said, since we did not hear from Ms [redacted] after she was charged for the original products on 11/and 11/8, $and $89.95, autoshipments were sent out to her on 12/and 12/ We did receive those shipment back and she was refunded for the charges of $ and $ for thoseSee Below.01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] 01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] As for the original charges, Ms [redacted] received those products on 10/26/as per USPS tracking that I have attached If Ms [redacted] returns the original products, I will refund her in full for the charges of $and $89.95.Thank you,Lisa S***
When Mrs [redacted] called in on 6/to cancel, she was already charged the $and $However, the $did not show up on her bank yet, it usually takes about day after it is charged to show up The customer called in on 6/and cancelled She did not ask to speak to anyone to return the products for full refunds See below...06/01/06:01am - RevGuard Services - This customer accepted an End of Trial Clean Cancel offer for this order that was presented by RevGuard IVRUnder the terms of this agreement, the customer will keep the most recently received order, and no refunds will be issuedAll future orders to this customer will be discontinued.06/01/06:00am - RevGuard Services - This order was identified by the RevGuard OCO SystemEven after that, she has never called to return the productsWe did refund both of those charges to her, see below and emailed her to return the products.06/05/12:51pm By Jake I - Refunded - $Trans-ID: [redacted] 06/05/12:51pm By Jake I - Refunded - $Trans-ID: [redacted] Since Mrs [redacted] is refunded in full, we would appreciate if she returns the products to usThank you,Lisa S***
Ms [redacted] ordered our day Trials of New Age Skin Care Serum and New Age Skin Care Cream on 11/7/On our website, on her confirmation email, on her packing slip, when she received the products, and on her reminder email, ALL STATE Thisi is a Day Trial Nowhere does it say this is a FREE SAMPLE The first time Ms [redacted] called our office was on 1/4/She never called our office before that day See below At that time, our customer service rep was trying to help her, but she hung up on himOur supervisor attempted to call her back, but she would not answer the phone and he left her a message advising her to call us.01/04/01:23pm - Jesse - refunded auto shipments in full (as per Jake)01/04/12:57pm - Jesse - attempted call back to customer, left v/m advising customer to call us back01/04/12:54pm - Keith - cci very upset about charges, made Revdex.com threat in the middle of talking customer did disconnect the callWhen our supervisor saw that the autoshipments sent on 12/and 12/were returned as refused, he refunded those charges of $and $79.95.01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] 01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] If Ms [redacted] has the original products sealed, she can return those for full refunds If those products are not sealed, I can offer a $refund on charge and a $refund on the other Please let us know how she would like to proceed
I am sorry if Mrs [redacted] misunderstood our trial offer, but with all of the information she receives, both by email and on the packing slip, it is stated very clearly that this is a Day trial, NOT a FREE sample Mrs [redacted] did call us on 6/and was told to return the products for a restocking fee since her trial date had expired already We cannot refund Mrs [redacted] account if she filed disputes with her bank If she did not file disputes, I can refund her account in full, but I must know about the disputes first.Mrs [redacted] will be refunded $ and $ 89.95, we do not refund shipping charges, as is stated in the terms and conditionsThank you,Lisa S***
Mr [redacted] ordered this product on 9/ When he ordered the product, our website clearly states, (see attached) This is a Day TrialThe customer must call to cancel, or they will be charged for the product It says the same terms and conditions on the packing slip (also attached) when he received the order The terms and conditions are clearly stated in not 1, but places Mr [redacted] called our office on 10/and questioned the charge The reason he was charged a restocking fee is because the day Trial ended ( he was actually charged on the 20th day after he ordered), and we are not even supposed to take the products back after that Mr [redacted] returned the product on 10/and was credited $that same day (see attached) Mr [redacted] states he had the bank dispute this charge I hope he only had them dispute $which he did not receive and not the entire $because if he did, that is a fraudulent dispute since he knows he already was credited $ I am sure Mr [redacted] would not have tried to defraud his bank and our company Since he already disputed the charge, we cannot refund the remainder of $ We will have to wait and answer the dispute from the bank, which should only be for the $ If Mr [redacted] had read the website and/or the packing slip, he would have been aware of the chargeThank you,Lisa S***
Mrs. G [redacted] ordered our products on the internet on 9/10. When she received the products, she received a packing slip stating that this is a 14 Day Trial, which I have attached. It also states the same thing on the website when she ordered the products. Mrs. G [redacted] also received an... email when she ordered the products, an email about 5 days before the trial was expiring, another email about 2 days before the trial expired. All of which I have attached. In order to receive both products, Mrs. G [redacted] had to order them on our website. Our cream also does not come in a plastic jar. It is a glass jar. Mrs. G [redacted] also states she called and we do not answer our phone. Be aware, we are on the west coast, while she is on the east coast. Our hours are listed both on our packing slip and on our website. I also listened to the call, and our representative never said we sent the serum without her ordering it. This is not a scam. We have been in business for over 6 years, and have hundreds of thousands of satisfied customers. Apparently, Mrs. G [redacted] did not understand what she was ordering, but our rep gave her instructions to return the products, which we did not receive back yet. I am sure Mrs. G [redacted] is returning them. In order to resolve this matter, I will refund her shipping charges. Usually, the bank will take 3-5 days to post those credits back to her card. In our terms and conditions, it is stated we do not refund shipping because that is money we paid to the USPS, payroll, boxes, etc. I am doing this as a courtesy so that we can close this matter. I am also taken aback at the allegation, that we would charge her card without her knowledge. I am issuing those refunds today, so Mrs. G [redacted] should see them in her bank by the middle of next week. I also expect we will see the products back in our office within the next 10 days. Thank you,Lisa S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not satisfied this Company is going to continue doing scam like this if someone does stop themThe reason I complain because looking thru the website [redacted] realize that I wasn't the only person ripoff by this Business there's 100's hundredsof other victimsAlso Mr [redacted] never send me anything by mail or e-mailMy discussion here's the Skincream was a FREE SAMPLE and latergot unauthorized charge of $ Regards, [redacted]
Mrs [redacted] l ordered our products on 12/14/ She ordered the Day Trial of both our Skin Care Serum and Skin Care Cream On the website, when she put her credit card information in, the terms are in a paragraph right there It says This is a Day Trial, if you do not call to cancel or request an RMA to return the product you will be charged ( or 86.95) for that product and will be placed on an autoshipment program When she received the products, the packing slip also states it is a Day Trial and she must call before the expiration date or she will be charged We state the terms in not 1, but places Since Mrs [redacted] l did not call to cancel, she was charged for both products on 12/31, she was charged $and on 1/1, $ Since she still did not call to cancel, even after being charged, an autoshipment was mailed on 1/ Apparently, after receiving the autoshipment, Mrs [redacted] l called to cancel She did send back the autoshippments and was refunded in full for those She did not talk about her original charges with our customer service rep I am willing to refund one of those charges to her as a courtesy, because she does have our original products She can call and if she agrees, I will process that refund Her account is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I do not know why [redacted] email did not go through, but on 11/she did call our customer service number and her account was closedThe products the customer was charged for were different products, that is why there were chargesThe account is closed, but if [redacted] wants to return the products for a refund, she is more than welcome to do thatIf not, her account is closed and she will not receive any further products from our company11/02/11:31AM By Jesse - customer called in to cxl recurring, account closed Thank you
The matter is resolved Ms [redacted] wanted her charges to be refunded to resolve this, which was done See below.On the $charge, she spoke to our office and accepted a partial refund which was issued on 10/ She then made a complaint so the remainder of her money was refunded on 10/21.10/21/03:27pm By Lisa S - Refunded - $Trans-ID: [redacted] 10/18/07:32am By Jake I - Refunded - $Trans-ID: [redacted] The same is true for the $charge which was refunded as well.10/21/03:27pm By Lisa S - Refunded - $Trans-ID: [redacted] 10/21/09:35am By Jake I - Refunded - $Trans-ID: [redacted] Ms [redacted] has to be aware that her bank can take up to days to post those refunds back to her card, so I advise her to wait a few days and she will see those refunds If she was refunded in full, as proven by the above, how can this matter be unresolved?Thank you,Lisa S***
[redacted] ordered our product on 9/and was charged $for shippingAs per USPS tracking, he received the product on 9/On 10/9, [redacted] called and spoke to our customer service repHe was going to try the product and see if he wanted to continueOur rep extended the trial date to 10/Since we did not hear from [redacted] , another product was shipped and he was charged $for that productOn 10/26, [redacted] emailed to cancelHe was told to return the product for a full refund [redacted] was refunded in full on 10/and on 11/2, we received the product back 10/30/11:50am By Jake I - Refunded - $ [redacted] [redacted] is refunded in full and his account is closed He will not receive any further products from our companyThank you,
I did call and cancel no matter what they say! The ad I saw on facebook stated "Free Sample" only pay postage and handling charges! Do they seriously think I'd pay for cream!! Yes I did hang up because he called me a liar that I never called in and I did! And I wanna know why they charged me two times on November 10th for 89.95!?!?! That right there is wrong! Then they continued to charge me for product I returned! If I hadn't called them after looking at my credit card statement they would never have acknowledged that they screwed upTheir a scam company with advertising! I paid the postage of and 1.95, that is all I was suppose to be charged! I do not appreciate them calling me a liar that I never called to cancel, that really irritates me, I am a postal worker, I received shipments which I handed to my postmaster, carrie, which she sent back refused same day I received them I will not be happy with anything short of full refund of the two the and the 69.95!
Ms [redacted] returned her products on 5/and was refunded in full on the same day Usually, her bank can take from 3-days to post those credits back to her account That is probably why she doesn't see the refunds yet, but if she had called us about the refunds, we would have explained that to her.This is resolved because she is refunded in fullThank you,LisaCustomer Care
Ms [redacted] ordered of our day Trial products on 10/22/ She paid $and $for shipping As you can see from my attachments, NOWHERE does it state this is a FREE TRIALOn our website when she ordered the products, on her confirmation email, on her packing slip when she received the products and on her reminder emails, all state THIS IS A DAY TRIAL.As I said, since we did not hear from Ms [redacted] after she was charged for the original products on 11/and 11/8, $and $89.95, autoshipments were sent out to her on 12/and 12/ We did receive those shipment back and she was refunded for the charges of $ and $ for thoseSee Below.01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] 01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] As for the original charges, Ms [redacted] received those products on 10/26/as per USPS tracking that I have attached If Ms [redacted] returns the original products, I will refund her in full for the charges of $and $89.95.Thank you,Lisa S***
When Mrs [redacted] called in on 6/to cancel, she was already charged the $and $However, the $did not show up on her bank yet, it usually takes about day after it is charged to show up The customer called in on 6/and cancelled She did not ask to speak to anyone to return the products for full refunds See below...06/01/06:01am - RevGuard Services - This customer accepted an End of Trial Clean Cancel offer for this order that was presented by RevGuard IVRUnder the terms of this agreement, the customer will keep the most recently received order, and no refunds will be issuedAll future orders to this customer will be discontinued.06/01/06:00am - RevGuard Services - This order was identified by the RevGuard OCO SystemEven after that, she has never called to return the productsWe did refund both of those charges to her, see below and emailed her to return the products.06/05/12:51pm By Jake I - Refunded - $Trans-ID: [redacted] 06/05/12:51pm By Jake I - Refunded - $Trans-ID: [redacted] Since Mrs [redacted] is refunded in full, we would appreciate if she returns the products to usThank you,Lisa S***
Ms [redacted] ordered our day Trials of New Age Skin Care Serum and New Age Skin Care Cream on 11/7/On our website, on her confirmation email, on her packing slip, when she received the products, and on her reminder email, ALL STATE Thisi is a Day Trial Nowhere does it say this is a FREE SAMPLE The first time Ms [redacted] called our office was on 1/4/She never called our office before that day See below At that time, our customer service rep was trying to help her, but she hung up on himOur supervisor attempted to call her back, but she would not answer the phone and he left her a message advising her to call us.01/04/01:23pm - Jesse - refunded auto shipments in full (as per Jake)01/04/12:57pm - Jesse - attempted call back to customer, left v/m advising customer to call us back01/04/12:54pm - Keith - cci very upset about charges, made Revdex.com threat in the middle of talking customer did disconnect the callWhen our supervisor saw that the autoshipments sent on 12/and 12/were returned as refused, he refunded those charges of $and $79.95.01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] 01/04/01:23pm By Jesse - Refunded - $Trans-ID: [redacted] If Ms [redacted] has the original products sealed, she can return those for full refunds If those products are not sealed, I can offer a $refund on charge and a $refund on the other Please let us know how she would like to proceed
I am sorry if Mrs [redacted] misunderstood our trial offer, but with all of the information she receives, both by email and on the packing slip, it is stated very clearly that this is a Day trial, NOT a FREE sample Mrs [redacted] did call us on 6/and was told to return the products for a restocking fee since her trial date had expired already We cannot refund Mrs [redacted] account if she filed disputes with her bank If she did not file disputes, I can refund her account in full, but I must know about the disputes first.Mrs [redacted] will be refunded $ and $ 89.95, we do not refund shipping charges, as is stated in the terms and conditionsThank you,Lisa S***
Mr [redacted] ordered this product on 9/ When he ordered the product, our website clearly states, (see attached) This is a Day TrialThe customer must call to cancel, or they will be charged for the product It says the same terms and conditions on the packing slip (also attached) when he received the order The terms and conditions are clearly stated in not 1, but places Mr [redacted] called our office on 10/and questioned the charge The reason he was charged a restocking fee is because the day Trial ended ( he was actually charged on the 20th day after he ordered), and we are not even supposed to take the products back after that Mr [redacted] returned the product on 10/and was credited $that same day (see attached) Mr [redacted] states he had the bank dispute this charge I hope he only had them dispute $which he did not receive and not the entire $because if he did, that is a fraudulent dispute since he knows he already was credited $ I am sure Mr [redacted] would not have tried to defraud his bank and our company Since he already disputed the charge, we cannot refund the remainder of $ We will have to wait and answer the dispute from the bank, which should only be for the $ If Mr [redacted] had read the website and/or the packing slip, he would have been aware of the chargeThank you,Lisa S***
Mrs. G [redacted] ordered our products on the internet on 9/10. When she received the products, she received a packing slip stating that this is a 14 Day Trial, which I have attached. It also states the same thing on the website when she ordered the products. Mrs. G [redacted] also received an... email when she ordered the products, an email about 5 days before the trial was expiring, another email about 2 days before the trial expired. All of which I have attached. In order to receive both products, Mrs. G [redacted] had to order them on our website. Our cream also does not come in a plastic jar. It is a glass jar. Mrs. G [redacted] also states she called and we do not answer our phone. Be aware, we are on the west coast, while she is on the east coast. Our hours are listed both on our packing slip and on our website. I also listened to the call, and our representative never said we sent the serum without her ordering it. This is not a scam. We have been in business for over 6 years, and have hundreds of thousands of satisfied customers. Apparently, Mrs. G [redacted] did not understand what she was ordering, but our rep gave her instructions to return the products, which we did not receive back yet. I am sure Mrs. G [redacted] is returning them. In order to resolve this matter, I will refund her shipping charges. Usually, the bank will take 3-5 days to post those credits back to her card. In our terms and conditions, it is stated we do not refund shipping because that is money we paid to the USPS, payroll, boxes, etc. I am doing this as a courtesy so that we can close this matter. I am also taken aback at the allegation, that we would charge her card without her knowledge. I am issuing those refunds today, so Mrs. G [redacted] should see them in her bank by the middle of next week. I also expect we will see the products back in our office within the next 10 days. Thank you,Lisa S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not satisfied this Company is going to continue doing scam like this if someone does stop themThe reason I complain because looking thru the website [redacted] realize that I wasn't the only person ripoff by this Business there's 100's hundredsof other victimsAlso Mr [redacted] never send me anything by mail or e-mailMy discussion here's the Skincream was a FREE SAMPLE and latergot unauthorized charge of $ Regards, [redacted]
Mrs [redacted] l ordered our products on 12/14/ She ordered the Day Trial of both our Skin Care Serum and Skin Care Cream On the website, when she put her credit card information in, the terms are in a paragraph right there It says This is a Day Trial, if you do not call to cancel or request an RMA to return the product you will be charged ( or 86.95) for that product and will be placed on an autoshipment program When she received the products, the packing slip also states it is a Day Trial and she must call before the expiration date or she will be charged We state the terms in not 1, but places Since Mrs [redacted] l did not call to cancel, she was charged for both products on 12/31, she was charged $and on 1/1, $ Since she still did not call to cancel, even after being charged, an autoshipment was mailed on 1/ Apparently, after receiving the autoshipment, Mrs [redacted] l called to cancel She did send back the autoshippments and was refunded in full for those She did not talk about her original charges with our customer service rep I am willing to refund one of those charges to her as a courtesy, because she does have our original products She can call and if she agrees, I will process that refund Her account is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I do not know why [redacted] email did not go through, but on 11/she did call our customer service number and her account was closedThe products the customer was charged for were different products, that is why there were chargesThe account is closed, but if [redacted] wants to return the products for a refund, she is more than welcome to do thatIf not, her account is closed and she will not receive any further products from our company11/02/11:31AM By Jesse - customer called in to cxl recurring, account closed Thank you
The matter is resolved Ms [redacted] wanted her charges to be refunded to resolve this, which was done See below.On the $charge, she spoke to our office and accepted a partial refund which was issued on 10/ She then made a complaint so the remainder of her money was refunded on 10/21.10/21/03:27pm By Lisa S - Refunded - $Trans-ID: [redacted] 10/18/07:32am By Jake I - Refunded - $Trans-ID: [redacted] The same is true for the $charge which was refunded as well.10/21/03:27pm By Lisa S - Refunded - $Trans-ID: [redacted] 10/21/09:35am By Jake I - Refunded - $Trans-ID: [redacted] Ms [redacted] has to be aware that her bank can take up to days to post those refunds back to her card, so I advise her to wait a few days and she will see those refunds If she was refunded in full, as proven by the above, how can this matter be unresolved?Thank you,Lisa S***
[redacted] ordered our product on 9/and was charged $for shippingAs per USPS tracking, he received the product on 9/On 10/9, [redacted] called and spoke to our customer service repHe was going to try the product and see if he wanted to continueOur rep extended the trial date to 10/Since we did not hear from [redacted] , another product was shipped and he was charged $for that productOn 10/26, [redacted] emailed to cancelHe was told to return the product for a full refund [redacted] was refunded in full on 10/and on 11/2, we received the product back 10/30/11:50am By Jake I - Refunded - $ [redacted] [redacted] is refunded in full and his account is closed He will not receive any further products from our companyThank you,
I did call and cancel no matter what they say! The ad I saw on facebook stated "Free Sample" only pay postage and handling charges! Do they seriously think I'd pay for cream!! Yes I did hang up because he called me a liar that I never called in and I did! And I wanna know why they charged me two times on November 10th for 89.95!?!?! That right there is wrong! Then they continued to charge me for product I returned! If I hadn't called them after looking at my credit card statement they would never have acknowledged that they screwed upTheir a scam company with advertising! I paid the postage of and 1.95, that is all I was suppose to be charged! I do not appreciate them calling me a liar that I never called to cancel, that really irritates me, I am a postal worker, I received shipments which I handed to my postmaster, carrie, which she sent back refused same day I received them I will not be happy with anything short of full refund of the two the and the 69.95!
Ms [redacted] returned her products on 5/and was refunded in full on the same day Usually, her bank can take from 3-days to post those credits back to her account That is probably why she doesn't see the refunds yet, but if she had called us about the refunds, we would have explained that to her.This is resolved because she is refunded in fullThank you,LisaCustomer Care