710 Beach Rentals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] and his company are governed by the California department of Corporations bureau of real estate he has a fiduciary responsibility to notify his clients of any adverse condition - he had prior knowledge and failed to do so had our family been notified of this disturbance that provided no quiet enjoyment of the premises that we paid a premium price for , we would have made other arrangements, which we had no opportunity.His company does not list his real estate license number on his website those other clients have no opportunity unless they do significant due diligence in an effort to file a complaint which I have on behalf of my family it is not reasonable nor is it fair to pay over $in one week for what we experienced the other members that were present in the three other condos within the building were extremely upset and had significant complaints - they have chosen the path of least resistance for their circumstance and situation to except the 15% refund Mr [redacted] had offered everyone however our family took the brunt of the demolition as we faced the building directly with multiple windows that had no screens - my fiancé has asthma and suffered significantly due to this glaring error of customer service in not having screens on the windows in addition to our core argument that Mr [redacted] failed to communicate this in advance to allow our family any opportunity of resolution During the past two weeks of our complaint with all four families, Mr [redacted] emailed myself along with the other members and guests that week a disclosure/notice on his website concerning his company is not responsible for unforeseen circumstances - The blunt truth is he did have prior knowledge as did his staff and we have witnesses to that effect but he failed to communicate in advance to my family and in fact sent an email to another family ( [redacted] ) the day of their arrival concerning the demolition next door - one of four families received this notice but no one ( including the [redacted] family) could do anything at that point (even if we all did receive the email which again did not take place) - this created a hardship on our family during our stay and we do not deserve to pay that premium based on the legal duty Of mr [redacted] as a licensed real estate broker to inform his clients of any nuisance which he did not doTo this date of my writing Mr [redacted] still has not disclosed this issue on his website for this property nor does he have his real estate brokers license listed on any advertisement, including his website which is required by California law Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIf your site does not allow reviews: Why was my review posted, then deleted (on two different occasions)? Why are there reviews on your site from previous renters (all of which are positive)? I have emails from your company confirming you do in fact allow us to email you a review, which would then be posted on your site Regards, [redacted] ***

HelloMy name and license has ALWAYS been on my websiteIts on every business card and even decaled on the entry of my officeI do not hide itHere is a link to the "About Us" section of our site that clearly shows. ***I've also attached a pic of the front door of my office and a screenshot of the About Us page on my website. Thank you,***

Hi - I see he produced this, which is fine but doesn't remove our complaint based on Mr*** violating his fiduciary responsibility as a licensed agent who represented us in renting the vacation property
Nothing has changed, the property was not valued based on the information he had and failed to communicate in advance
We are requesting 50% refund and nothing less will be acceptable under any circumstances
*** ***

I have already communicated to guest that the best we can offer is a 15% refund of the rental rateHis claim is baseless as nothing illegal transpiredThe construction work that disturbed the guest had all the proper permitsWe are under no obligation to offer any refund; but, in an attempt to appease the guest we have offered somethingThis guest was one of many who rented this property around this time, all experienced the same inconvenience caused by the unforeseen circumstance of the neighbor's workNo others have acted this way as it is obvious we have no control over the activities of properties we do not manageThis guest is unreasonable with his request.
Here is a section of the Terms & Conditions of rental agreementUNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its controlThere shall be no refunds available as such instances are beyond the control of ManagementIt is highly recommend that Guest considers travel and/or rental insuranceI understand the Revdex.com has to listen to consumer complaintd but businesses should be protected from those that attempt to abuse the program simply because they do not get what they want

Unfortunately we are unable to accommodate the consumer's refund request of 50%Nothing illegal occurred and the consumer utilized the home for the entire duration of his rental agreementThe construction that occurred was beyond our controlThis consumer was of many that endured the unfortunate timing of the neighbor's constructionI've tried to work with this guest and even offered a 15% discount for the inconvenience, even though we had nothing to do with the inconvenience and our rental terms do not warrant a refund for constructionOther unlucky guests were understanding of the situation (text messages from guest attached). I've also attached more emails from consumer that we have received the last few daysI feel they are important to review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The entire issue continues to stem that Mr*** had prior knowledge - it was foreseen not unforeseen he failed to communicate this in advance - he failed his fiduciary responsibility as a legal licensed real estate agent in the state of California - we could've made other arrangements we got hammered more than any other tenant based on exactly where we were positioned within the building. A complaint has already been filed with the California Bureau of corporations department of real estate if we need to seek legal remedies for the refund we will certainly do so - this is completely unacceptable My fiancé has been suffering issues with her asthma since the visit due to all of the combustion and hazardous materials that were breathed and that came through the windows which had no screens - an unreasonable request would be for us to accept 100% of the refund which we are not doing through the Revdex.com - the premium charged was exorbitant based on the services that we received Our family absolutely had it more difficult and challenging than any other tenant that has stayed there during this demolition.Mr*** violated the code of ethics as follows - REALTOR Code of Ethics: Standard of Practice 1-5, 1-10, 1-13, 2-1, 3- There is no argument that he failed to communicate in advance the information that was important to our family prior to arrival Respectfully we are requesting the 50% refund from his company on an amicable basis so this matter does not have to pursue legal options for a significantly greater amount - thank you for your time and consideration
Regards,
*** ***

*** Per our conversation, I have reached a resolution with Beach Rentals LLC in San Diego concerning my complaint earlier this summer. If you can please reflect this on their rating, that would be greatly appreciated. Thank you *** *** *** *** *** fax***

HelloI've been in contact with customer that filed complaint, unfortunately he was not satisfied with our proposed resolution offerI've attached email chainThere was also a few phone calls but
the gist of the interaction is in the emailsI'm happy to discuss/clarify if needed.
*** ***
Owner/Broker
*** ***
***
CaBRE #***
San Diego Vacation Homes
*** | *** ***
www.710beachrentals.com

710 Beach Rentals is a great company and I love renting from them. Quality properties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the point of my complaint is that they are misleading potential renters by not posting all the true reviews of their properties. As I stated, my review is no longer on the site and I feel this practice is common for them to deceive potential renters. This is supported by a previous complaint on Revdex.com where 710 didn't disclose construction noise. How are we to know a previous renter didn't write a review complaining about that also? A quick search of their site reveals a lack of negative reviews for random properties. If their company was operating properly and disclosing all reviews, mine would still be on the site. Why has it been removed? How many others have you removed? I'm sure you will say none, but how am I supposed to believe that after seeing the shady business practices 710 has displayed in this case. I wil not let this go and will seek civil recourse for misleading business practices.
Regards,
[redacted]

Revdex.com -
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined there is nothing proposed that would deem an appropriate action to resolve my complaint. 
I urge the Revdex.com to review the email strand, as it outlines in further details the failure of Mr. [redacted] and his company to legally inform our family of the demolition prior to our arrival, which he and his staff had knowledge. As a licensed real estate broker, he has a fiduciary obligation to communicate such detrimental circumstances, as he is legally representing me during this transaction.
Had we had prior information of this circumstance, our family would have made alternative arrangements NOT to deal with what we endured, which significantly damaged our right to quiet enjoyment for our vacation, for the significant premium paid of over $816 per day.
Thank you

[redacted]
 
Per our conversation, I have reached a resolution with 710 Beach Rentals LLC in San Diego concerning my complaint earlier this summer.  If you can please reflect this on their rating, that would be greatly appreciated.
 
Thank you
 
[redacted] fax
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The entire issue continues to stem that Mr. [redacted] had prior knowledge - it was foreseen not unforeseen he failed to communicate this in advance - he failed his fiduciary responsibility as a legal licensed real estate agent in the state of California - we could've made other arrangements we got hammered more than any other tenant based on exactly where we were positioned within the building. 
A complaint has already been filed with the California Bureau of corporations department of real estate if we need to seek legal remedies for the refund we will certainly do so - this is completely unacceptable.   My fiancé has been suffering issues with her asthma since the visit due to all of the combustion and hazardous materials that were breathed and that came through the windows which had no screens  -  an unreasonable request would be for us to accept 100% of the refund which we are not doing through the Revdex.com - the premium charged was exorbitant based on the services that we received.   Our family absolutely had it more difficult and challenging than any other tenant that has stayed there during this demolition.
Mr. [redacted] violated the code of ethics as follows - REALTOR Code of Ethics:  Standard of Practice 1-5, 1-10, 1-13, 2-1, 3-5.   There is no argument that he failed to communicate in advance the information that was important to our family prior to arrival.   Respectfully we are requesting the 50% refund from his company on an amicable basis so this matter does not have to pursue legal options for a significantly greater amount - thank you for your time and consideration 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted] and his company are governed by the California department of   Corporations bureau of real estate he has a fiduciary responsibility to notify his clients of any adverse condition - he had prior knowledge and failed to do so ... had our family been notified of this disturbance that  provided no quiet enjoyment of the premises that we paid a premium price for , we would have made other arrangements, which we had no opportunity.
His company does not list his real estate license number on his website those other clients have no opportunity unless they do significant due diligence in an effort to file a complaint which I have on behalf of my family it is not reasonable nor is it fair  to pay over $5700 in one week for what we experienced the other members that were present in the three other condos within the building were extremely upset and had significant complaints - they have chosen the path of least resistance for their circumstance  and situation to except the 15% refund Mr. [redacted] had offered everyone however our family took the brunt of the demolition as we faced the building directly with multiple windows that had no screens -  my fiancé has asthma and suffered significantly due to this glaring error of customer service in not having screens on the windows in addition to our core argument that Mr. [redacted] failed to communicate this in advance to allow our family any opportunity of resolution.    During the past two weeks of our complaint with all four families, Mr. [redacted] emailed myself along with the other members and guests that week a disclosure/notice on his website concerning his company is not responsible for unforeseen circumstances -  The blunt truth is he did have prior knowledge as did his staff and we have witnesses to that effect but he failed to communicate in advance to my family and in fact sent an email to another family ([redacted]) the day of their arrival concerning the demolition next door - one of four families received this notice but no one ( including the [redacted] family) could do anything at that point (even if we all did receive the email which again did not take place) -  this created a hardship on our family during our stay and we do not deserve to pay that premium based on the legal duty Of mr. [redacted] as a licensed real estate broker to inform his clients of any nuisance which he did not do. 
To this date of my writing Mr. [redacted] still has not disclosed this issue on his website for this property nor does he have his real estate brokers license listed on any advertisement, including his website which is required by California law.  
Regards,
[redacted]

710beachrentals.com website does not allow consumers to post reviews. Consumer emailed concerns regarding sensitivity to noise. We do not post emails as reviews on our website.

All payments are nonrefundable. Guest occupied home for contracted dates. Noise from a neighboring home does not warrant a refund under any circumstance. Especially when complaint is related to foot traffic and is coming from a guest who chose to rent a lower level condo with rental...

above.

I have already communicated to guest that the best we can offer is a 15% refund of the rental rate. His claim is baseless as nothing illegal transpired. The construction work that disturbed the guest had all the proper permits. We are under no obligation to offer any refund; but, in an attempt to appease the guest we have offered something. This guest was one of many who rented this property around this time, all experienced the same inconvenience caused by the unforeseen circumstance of the neighbor's work. No others have acted this way as it is obvious we have no control over the activities of properties we do not manage. This guest is unreasonable with his request. Here is a section of the Terms & Conditions of rental agreement...18. UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, natural disasters, pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommend that Guest considers travel and/or rental insurance.I understand the Revdex.com has to listen to consumer complaintd but businesses should be protected from those that attempt to abuse the program simply because they do not get what they want.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If your site does not allow reviews: Why was my review posted, then deleted (on two different occasions)? Why are there reviews on your site from previous renters (all of which are positive)? I have emails from your company confirming you do in fact allow us to email you a review, which would then be posted on your site...
Regards,
[redacted]

Hello. I've been in contact with customer that filed complaint, unfortunately he was not satisfied with our proposed resolution offer. I've attached email chain. There was also a few phone calls but the gist of the interaction is in the emails. I'm happy to discuss/clarify if needed. [redacted]...

[redacted]Owner/Broker[redacted]CaBRE #[redacted]San Diego Vacation Homes[redacted] | [redacted]www.710beachrentals.com