A 1 Chimney Sweeps Reviews (%countItem)
A 1 Chimney Sweeps Rating
Address: 843 N Market Blvd Ste A, Sacramento, California, United States, 95834-1256
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We had them out to give a est on repairs. The repair guy inform us he would be the one coming out once the paper work is submitted and we will be getting a email to confirm and approval work for the repairs. The email never showed up so we call. After talking to a dispatcher who got the email sent to us we approve it thru email. Still no sch due date. Call again spoke to a dispatcher and she inform us there is nothing she can do until she gets the ok from ***. *** is never in the office, so I request *** e-mail. Sent off email with our cell number home number and still no response. Could we at lease get some type of phone call. I thing we just got scam paid for a est on repairs and they just took our money. This company ***.
Greetings!!We apologize for the delay in responding to have the repairs scheduled and for any inconvenience this may have caused you. The following time lines are what our records show took place and explain why it may have taken awhile to schedule repairs.11/14/17 at 3:15pm: Chimney Cleaning & Inspection and Inspection Quote Report was done, completed, and sent via email to a ***11/15/17 at 12:59pm: A-1 Chimney received an approval for the repairs to be done via email from a ***11/16/17 at 8:35am: Then our Customer Support Dept replied to the email to inform and direct *** that we created a submission form on our website to help expedite the repairs to get scheduled because there were too many calls coming into our office to have repairs done at the time. 11/16/17 at 9:09am: Our records show that a *** submitted the submission form for the approval to do the repairs11/17/17 at 4:41pm: *** emailed *** directly letting him know that she would like the repairs done ASAP. *** was aware of BOTH the submission form *** sent and the email *** sent. 11/17/17 thru 11/20/17: However *** was packaging repairs to be done for several other customers PRIOR to yours. This is normal for a Chimney Company this time of season due to it being our BUSY SEASON.11/21/17: *** started and finished Packaging your (***'s) repairs to get scheduled at 9:03am. *** then submitted the Repairs to Dispatchers to be scheduled. Our phone records indicate that our Dispatchers called *** at 1:44pm to schedule the repairs but No Answer but left a message.11/27/17 at 8:52am: Our phone records also indicate that *** called back to schedule the repairs11/30/17: Repairs scheduled and completedHopefully this helps to clear up any misunderstanding and that we were working as fast as possible taking into consideration that we had other customers that we were helping prior to your approval submission form. If you have any other questions or concerns please call our office.