A-A-A Tire Outlet

We have contacted this guest by mail and provided a Gift Card as compensation for her issuesWe consider this matter closed

Our District Manager of the location the guest visited has been in contact via phone with the guestWe have issued a gift card for her inconvenienceWe consider this matter closed Thank you, Kelly IJ [redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, IncOffice Cell [redacted] kelly.j [redacted] @steaknshake.com

Ms [redacted] complaint was submitted to our Customer Service hotline with a different first name; a gift card was mailed to the address provided in that complaint on 10/31/16, in addition to the refund processed to the customer’s credit card, We consider this matter closed

We have contacted this guest by mail and provided a Gift Card as compensation for her issues. We consider this matter closed. Kelly I. J [redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc.

We have contacted the customer and explained to her that while there was an initial double charge, this was refunded by her bank days agoWe have sent a gift card to the guest for her issuesWe consider this matter fully closed Kelly IJ [redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc

The guest’s gift card purchase occurred after the promotion had ended on 12/31/As a gesture of goodwill, despite the purchase not qualifying for the promotion, we have sent a $gift card to the guest, and consider this matter closed Kelly IJ [redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive a refund from my bank, but did not receive a gift card or a follow up call regarding my concerns.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The guest’s gift card purchase occurred after the promotion had ended on 12/31/As a gesture of goodwill, despite the purchase not qualifying for the promotion, we have sent a $gift card to the guest, and consider this matter closed Kelly IJ*** Manager, Operations Support and
Communication Steak n Shake Enterprises, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Read the response by Steak and ShakeYes someone named Aaron called (district or regional manager) and we discussed the issuesIn my Revdex.com complaint, I requested a detailed conversation with a c-level exec, and a detailed letter of apology from Corporate, not from store.The other request was this letter of apology be sent TO the Mooresville Police Department with an additional letter of apology FROM Steak and Shake to MPD apologizing for the waste of time and resourcesAs far as I am concerned, THIS MATTER IS NOT CLOSED, as stated by Steak and Shake
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am not satisfied with how things were handledAfter I called corporate over times, I never received a call back until I filed my concern with the Revdex.com I was told just to dispute with my bank after going in circle with Steak'n Shake They are very unprofessional and has no customer service skills The managers that they employ has no customer service skills and as well are very unprofessionalHow my family and I were treatedwas awful and no one ever apologizedo for the serviceWe will never return thereI know wheno my money is not needed.]
Regards,
*** ***

We have contacted this guest by mail and provided a Gift Card as compensation for his issues We consider this matter closed

Our District Manager in charge of the restaurant visited by this guest has reached out multiple times and left voice messages regarding completing her requested refund Thank you, Kelly IJ*** Manager, Operations Support and Communication Steak n Shake Enterprises, Inc
kelly.j***@steaknshake.com

The customer has been contacted by the Franchise Owner of the location she visited regarding her issuesThe guest expressed satisfaction with the owner’s response; we consider this complaint closed and no additional action is necessary Kelly IJ*** Manager, Operations Support and
Communication Steak n Shake Enterprises, IncOffice Cell *** kelly.j***@steaknshake.com

Revdex.com:
Although I have not received the gift card as of yet, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  A
Regards,
[redacted]

I have recently received the Revdex.com complaint regarding ID [redacted]. We did confirm, through FedEx tracking, that the original gift card purchased was delivered to the address entered upon submission of payment. I contacted this customer on January 25, 2016 asking her to confirm the...

address. Upon confirmation, a replacement gift card was sent. According the FedEx tracking number, the second shipment was delivered February 2, 2016 and the gift card number has since been used.
Thank you,
Ellen [redacted]
Marketing Manager
Steak ’n Shake Enterprises, Inc.

We have contacted the customer and explained to her that while there was an initial double charge, this was refunded by her bank days ago. We have sent a gift card to the guest for her issues. We consider this matter fully closed.   Kelly I. J[redacted] Manager, Operations Support and Communication...

Steak n Shake Enterprises, Inc.

Regarding Case [redacted] we have contacted the customer and apologized verbally. Restaurant Management will provide a written letter of apology to the guest. Any follow up the guest has requested from the Mooresville Police Department should be requested of them directly. We consider this matter to...

be closed.   Kelly I. J[redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc.

Ms. [redacted] complaint was submitted to our Customer Service hotline with a different first name; a gift card was mailed to the address provided in that complaint on 10/31/16, in addition to the refund processed to the customer’s credit card, We consider this matter closed.

We have contacted this guest by mail and provided a Gift Card as compensation for her issues. We consider this matter closed.