A-A-A Tire Outlet

The guest’s gift card purchase occurred after the promotion had ended on 12/31/16. As a gesture of goodwill, despite the purchase not qualifying for the promotion, we have sent a $5 gift card to the guest, and consider this matter closed.   Kelly I. J[redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc.

We have contacted this guest by mail and provided a Gift Card as compensation for her issues. We consider this matter closed.   Kelly I. J[redacted] Manager, Operations Support and Communication Steak n Shake Enterprises, Inc.

Our District Manager of the location the guest visited has been in contact via phone with the guest. We have issued a gift card for her inconvenience. We consider this matter closed.   Thank you,   Kelly I. J[redacted] Manager, Operations Support and Communication Steak n Shake Enterprises,...

Inc. Office 317.656.4532 Cell [redacted] kelly.j[redacted]@steaknshake.com

Review: I arrived to my local Stake N Shake location located at 1607 County Road 220 Fleming Island, FL 32003 on 08/24/2013 at around 10:20am. Our servers name was philip and he took our order and had it entered in the computer by 10:33am. I figured we would have plenty of time to get our food and leave by 11am as I was having someone pick me and my niece and nephew up. At 10:55 [redacted] approached me to apologize for the fact that the food still had not come. I asked him if he could make the order to-go now due to the fact I wasn't going to have enough time to eat there. He agreed and I decided to get up and pay for the order at the front. The time is now 11am I paid my order and my ride is waiting outside and I notice the cook just putting meat on the grill to cook. I asked her if that was my order and she said "Yes, sorry" At that point I turned around and left without my food because I was so disgusted I couldn't speak.- I called to complain to 877-785-6745 and received a call back the next day from the locations manager. The girl sounded no older than 18 or 19... I have no interest speaking to lower management.Desired Settlement: The receipt number is [redacted] at the very least I want my $9.16 refunded to my card. I have pictures of two recipts as they had to rering the order when I went up to pay.. I can email the images if needed

Business

Response:

This letter is to inform you that the District Manger of the store where the incident happened contacted the guest on August 25, 2013; one day after the guest filed the complaint. the guest was issued a $20.00 gift card and invited back to dine at any of our Steak n'Shake locations. The District Manager reviewed and followed up with the management team at this location regarding this incident.

Review: we tried to use the ball machine and it did not work we wasted a dollar and we did not get our money back and the owner said he didn't have a key to the machine and he acted really snotty and acted like we were on are own and he did not care. the food is good but the games and machines are RIP OFFSDesired Settlement: I would like the $1 back that the machine took

Business

Response:

We have contacted Mr.[redacted] and resolved his concerns.