Our customer service department has already offered to pro rate the tiresAll we need is a copy of your alignment receiptWe do not show any record of an alignment either in the customer name or the wholesale account that the tires were purchased under Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: The car is NOT Lined up as I stated in the complaintI have the sheets to show the alingments are not acurate Sincerely, [redacted]
Dear Mt [redacted] , We sincerely apologize for the issue with our [redacted] locationOur customer service has informed me and you probably have already received an agreed refund per [redacted] our regional manager in the [redacted] area Regards, [redacted] **
We sincerely apologize for the attitude and inconvenience you experienced with our [redacted] locationI would be happy to reimburse you for the rim you purchased, Please forward a copy of the receipt for the rim with your contact informationPlease send all correspondence to our customer service department in our home office Regards, [redacted] **
The store was unaware of the damage to the wheelsWe would like to have [redacted] bring the wheels to the store so that we can inspect the damageThere we can see what we can do to rectify the issue for himWhen he goes in please have him see [redacted] when he goes into the storeIf he prefers to go to a different location I an arrange that as wellSincerely [redacted] Town Fair Tire
Hello [redacted] , We sincerely apologize for the inconvenience you experienced with our [redacted] locationI have verified the tire pricing through the [redacted] website and have called *** in our [redacted] locationHe will call you and confirm that we will honor or pricing policy We appreciate you bringing this issue to our attention Sincerely, [redacted] **
Dear Customer, In response to your complaint out of good faith I will authorize the reimbursement for the towWhoever picked up the keys was told the car needed to be moved otherwise it would be towedAny damage to your vehicle was done prior to us replacing the tireThe tire was replaced because the vehicle ran over somethingThe wheel was bent and my staff said there was other damage resulting from some type of impact prior to arriving at our shopPlease forward a copy of the invoice for the tow and we will send a check to your home address Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:***,Thanks for the reply! I am glad that you are trying to resolve this issue and take a friendly first stepI would like to clarify a few things that you mentioned.My guy friend who picked up the key didn't speak EnglishWhen he went to the store, he put us on the phone with the staff to make sure he was allowed pick the key from the staffOn the phone, we were not told anything that "the car needed to be moved otherwise it would be towed." If he/she thought "the car needed to be moved otherwise it would be towed," the staff was fully aware that the car was parked in a wrong place by him/her.I sent in the car not because I ran over somethingI sent in a car on Jan running with a spare tire, I noticed your staff drove my car from the front of the store to the big back yard, and later the car was back to the frontLater the staff drove to the entrance of your wheel alignment garageThen I left the store, afterwards, someone drove it to final spot where the car was towedSo your staff drove it several times that day, and nobody said it was malfunctioning.The difference was huge after I got back my car from the towing companyThe noise was loud because the emission didn't go through muffler any more after the catalytic converter ruptured and dropped offI have provided photos for you in the attachmentWhen I was driving, there was significantly more vibration.Before I sent in the car for new tire replacement, I asked *** to replace the broken tire with spare tireI was driving on the spare tire for about miles before Town Fair Tire replaced with new tireI have witness sitting in my car on the spare tire to prove that the car had no problem at all before being towedOn January (Monday), my female friend did take my car back to the same Town Fair Tire store to troubleshootThe staff did guess it might be due to the wheelLater she took it to two mechanic shop, neither said it was a problem of the wheel, but both pointing to the broken and dropped off catalytic converterIt is like a falling tree trunk after a stormMechanics thought it must result from a hard hit and needed to be replacedThe technician at the *** dealer told me that catalytic converter could last much longer than the car's current age and mileage unless there is a major impactI believe that Town Fair Tire took good care of my car in the repairing process, but the inappropriate towing damaged my carHowever I am not in the position to speak to the towing company directly because it was not me parking the car in the wrong place.Trust meI am a reasonable and considerate personI am not asking Town Fair Tire to compensate for loss of time in finding my car, sending car to mechanics, and going back to Town Fair Tire to communicate with the staffAnd I am not asking for compensation for loss of use of my car and inconvenience to my friend after I borrowed her carShe is month into her pregnancyI was terribly worried when she was driving this trembling car to mechanic shops on a snowy day, walking on the snow into the shops, and smelling the leaked uncleaned emission.I am asking for just the material loss resulting from the towing: the catalytic converter replacement and the towing feeThe towing fee is $and I have provided the receiptI haven't done the catalytic converter replacement yet but I got quote from [redacted] ***: about $And I have another quote from one mechnic shop that I went, which is almost $Both numbers including parts, labor, and taxesThanks!I heard good things about Town Fair Tire and that was why I went to your storeI was cooperative and patient on January 3, while waiting for the tire replacement, despite of two delays in the expected finishing timeI wish that day the service had not been delayed, or been delayed just once, then all things afterwards could have been avoidedI believe things that happened were not what you meantThat's why I sincerely wanted to work with you to resolve this issue Regards, [redacted] ***
We sincerely apologize for the issue [redacted] had with the store and the tiresWe were contacted by [redacted] and offered to inspect the tires in another store to compare them with his invoicesIf the wrong tires were returned we will replace the tires for him at no chargeIf they are the correct tires and they are worn out we will cover them for him under warranty Sincerely, [redacted] Town Fair Tire
Dear Mr [redacted] , In the size you are referring to we have a [redacted] winter tire we can make a even exchange for you It is made by [redacted] TireIt is an excellent winter tireI can instruct our store to swap that tire at no charge to youWe apologize for the issues you are experiencing but make that swap in the [redacted] .Thank you, [redacted] **
Dear Mrs ***,
we sincerely apologize for the inconvenience regarding your original purchase and return visit to our *** location I see by our records the store has taken care of replacing the tires and realigning your vehicleI will see to it we refund you an additional
for your inconvenience per your requestThank you for bringing your issue to our attentionWe appreciate your business
Regards* *** *** **
We sincerely apologizeIf we damaged something in the process our staff normally replaces itPlease forward the repair invoice for the new sensor and I will see to it you are reimbursedYou can fax it to ###-###-####. Thank you, *** *** **
Complaint: ***
I am rejecting this response because:
The tires were not swapped out to my satisfactionBecause I was not able to return either of the winter tire packages I had bought (despite stated "day Satisfaction Guarantee" and separately advertised "free day test drive"), the only options I was given were to swap the tires on one of the cars to another, more expensive set of winter tiresOn the other car I was told that no other winter tires were available for the car (despite winter tires of that size being listed as available on the company website)Given this, and our dissatisfaction with the originally purchased tires (in our experience with them, they have been unsafe) I switched to more expensive all season tiresNote that I did not want all season tires, but that I was told repeatedly that I could not switch the tires for any other winter tiresIn no way do I consider either of these switches to be satisfactory In both cases I do not believe this Satisfaction Guarantee was honored because I was not allowed to return the tire packages or any part of themThis is even more so in the case of the 2nd car where the store could/would not offer to switch the tires for any other winter tires (again, despite winter tires being shown as available in the size required for my car).Please let me return the tire packages I have purchased from Town Faire Tire and refund the money that I have paid
Sincerely,
*** ***
I would be happy to honor any warranty but I need more information before we can address the issueI need invoice number to track all work performedPlease provide the invoices in question and contact information
Regards, *** *** **
My previous response was that I would pay reimbursement for the tow all I need is a copy of the bill and I will forward a check for reimbursementMail to attention *** *** *** *** *** *** *** ***
We sincerely apologize for the issue Mr*** is having with the tiresI spoke with the store this afternoon they state they never told *** that we no longer wished to service Mr***The associate there states that the one tire appeared to be damaged by road hazard and the other
had some minor cracking. They felt the cracking was not warrantable issue however at this point we will gladly pro rate the tires per the *** warrantyAs for the tire with the questionable damage we will pro rate that tire based on mileage and refund for the credit on that tire as well Mr*** would just need to contact *** at the store and he will arrange the credit and /or refund.Sincerely,
*** *** Town Fair Tire
Considering the incident that occurred in our store I will gladly refund the amount paid when the tires are returned and you are welcome to go elsewhereWe had nothing to do with the old tiresRefund will only be issued when the tires purchased are returned
Regards, *** ***
Complaint: ***
With thanks to *** *** for his response, I need more information on the offer before I can accept or reject itExactly which tires is the company offering to replace my tires with (*** *** *** **?) and is the company offering to refund the extra $I was charged to switch to all season tires (since no winter tire options were available)? If those are the replacement tires in questions they seem to be substantially cheaper than the tires currently on my car (*** *** *** *** *).Many thanks for your help,*** ***
Complaint: ***
I do not have the invoice, please check your records as you would normally with phone number and name
*** ***
###-###-####
** *** *** **
*** ** ***
Sincerely,
*** ***
Our customer service department has already offered to pro rate the tiresAll we need is a copy of your alignment receiptWe do not show any record of an alignment either in the customer name or the wholesale account that the tires were purchased under Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: The car is NOT Lined up as I stated in the complaintI have the sheets to show the alingments are not acurate Sincerely, [redacted]
Dear Mt [redacted] , We sincerely apologize for the issue with our [redacted] locationOur customer service has informed me and you probably have already received an agreed refund per [redacted] our regional manager in the [redacted] area Regards, [redacted] **
We sincerely apologize for the attitude and inconvenience you experienced with our [redacted] locationI would be happy to reimburse you for the rim you purchased, Please forward a copy of the receipt for the rim with your contact informationPlease send all correspondence to our customer service department in our home office Regards, [redacted] **
The store was unaware of the damage to the wheelsWe would like to have [redacted] bring the wheels to the store so that we can inspect the damageThere we can see what we can do to rectify the issue for himWhen he goes in please have him see [redacted] when he goes into the storeIf he prefers to go to a different location I an arrange that as wellSincerely [redacted] Town Fair Tire
Hello [redacted] , We sincerely apologize for the inconvenience you experienced with our [redacted] locationI have verified the tire pricing through the [redacted] website and have called *** in our [redacted] locationHe will call you and confirm that we will honor or pricing policy We appreciate you bringing this issue to our attention Sincerely, [redacted] **
Dear Customer, In response to your complaint out of good faith I will authorize the reimbursement for the towWhoever picked up the keys was told the car needed to be moved otherwise it would be towedAny damage to your vehicle was done prior to us replacing the tireThe tire was replaced because the vehicle ran over somethingThe wheel was bent and my staff said there was other damage resulting from some type of impact prior to arriving at our shopPlease forward a copy of the invoice for the tow and we will send a check to your home address Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:***,Thanks for the reply! I am glad that you are trying to resolve this issue and take a friendly first stepI would like to clarify a few things that you mentioned.My guy friend who picked up the key didn't speak EnglishWhen he went to the store, he put us on the phone with the staff to make sure he was allowed pick the key from the staffOn the phone, we were not told anything that "the car needed to be moved otherwise it would be towed." If he/she thought "the car needed to be moved otherwise it would be towed," the staff was fully aware that the car was parked in a wrong place by him/her.I sent in the car not because I ran over somethingI sent in a car on Jan running with a spare tire, I noticed your staff drove my car from the front of the store to the big back yard, and later the car was back to the frontLater the staff drove to the entrance of your wheel alignment garageThen I left the store, afterwards, someone drove it to final spot where the car was towedSo your staff drove it several times that day, and nobody said it was malfunctioning.The difference was huge after I got back my car from the towing companyThe noise was loud because the emission didn't go through muffler any more after the catalytic converter ruptured and dropped offI have provided photos for you in the attachmentWhen I was driving, there was significantly more vibration.Before I sent in the car for new tire replacement, I asked *** to replace the broken tire with spare tireI was driving on the spare tire for about miles before Town Fair Tire replaced with new tireI have witness sitting in my car on the spare tire to prove that the car had no problem at all before being towedOn January (Monday), my female friend did take my car back to the same Town Fair Tire store to troubleshootThe staff did guess it might be due to the wheelLater she took it to two mechanic shop, neither said it was a problem of the wheel, but both pointing to the broken and dropped off catalytic converterIt is like a falling tree trunk after a stormMechanics thought it must result from a hard hit and needed to be replacedThe technician at the *** dealer told me that catalytic converter could last much longer than the car's current age and mileage unless there is a major impactI believe that Town Fair Tire took good care of my car in the repairing process, but the inappropriate towing damaged my carHowever I am not in the position to speak to the towing company directly because it was not me parking the car in the wrong place.Trust meI am a reasonable and considerate personI am not asking Town Fair Tire to compensate for loss of time in finding my car, sending car to mechanics, and going back to Town Fair Tire to communicate with the staffAnd I am not asking for compensation for loss of use of my car and inconvenience to my friend after I borrowed her carShe is month into her pregnancyI was terribly worried when she was driving this trembling car to mechanic shops on a snowy day, walking on the snow into the shops, and smelling the leaked uncleaned emission.I am asking for just the material loss resulting from the towing: the catalytic converter replacement and the towing feeThe towing fee is $and I have provided the receiptI haven't done the catalytic converter replacement yet but I got quote from [redacted] ***: about $And I have another quote from one mechnic shop that I went, which is almost $Both numbers including parts, labor, and taxesThanks!I heard good things about Town Fair Tire and that was why I went to your storeI was cooperative and patient on January 3, while waiting for the tire replacement, despite of two delays in the expected finishing timeI wish that day the service had not been delayed, or been delayed just once, then all things afterwards could have been avoidedI believe things that happened were not what you meantThat's why I sincerely wanted to work with you to resolve this issue Regards, [redacted] ***
We sincerely apologize for the issue [redacted] had with the store and the tiresWe were contacted by [redacted] and offered to inspect the tires in another store to compare them with his invoicesIf the wrong tires were returned we will replace the tires for him at no chargeIf they are the correct tires and they are worn out we will cover them for him under warranty Sincerely, [redacted] Town Fair Tire
Dear Mr [redacted] , In the size you are referring to we have a [redacted] winter tire we can make a even exchange for you It is made by [redacted] TireIt is an excellent winter tireI can instruct our store to swap that tire at no charge to youWe apologize for the issues you are experiencing but make that swap in the [redacted] .Thank you, [redacted] **
Dear Mrs ***,
we sincerely apologize for the inconvenience regarding your original purchase and return visit to our *** location I see by our records the store has taken care of replacing the tires and realigning your vehicleI will see to it we refund you an additional
for your inconvenience per your requestThank you for bringing your issue to our attentionWe appreciate your business
Regards* *** *** **
We sincerely apologizeIf we damaged something in the process our staff normally replaces itPlease forward the repair invoice for the new sensor and I will see to it you are reimbursedYou can fax it to ###-###-####. Thank you, *** *** **
Complaint: ***
I am rejecting this response because:
The tires were not swapped out to my satisfactionBecause I was not able to return either of the winter tire packages I had bought (despite stated "day Satisfaction Guarantee" and separately advertised "free day test drive"), the only options I was given were to swap the tires on one of the cars to another, more expensive set of winter tiresOn the other car I was told that no other winter tires were available for the car (despite winter tires of that size being listed as available on the company website)Given this, and our dissatisfaction with the originally purchased tires (in our experience with them, they have been unsafe) I switched to more expensive all season tiresNote that I did not want all season tires, but that I was told repeatedly that I could not switch the tires for any other winter tiresIn no way do I consider either of these switches to be satisfactory In both cases I do not believe this Satisfaction Guarantee was honored because I was not allowed to return the tire packages or any part of themThis is even more so in the case of the 2nd car where the store could/would not offer to switch the tires for any other winter tires (again, despite winter tires being shown as available in the size required for my car).Please let me return the tire packages I have purchased from Town Faire Tire and refund the money that I have paid
Sincerely,
*** ***
I would be happy to honor any warranty but I need more information before we can address the issueI need invoice number to track all work performedPlease provide the invoices in question and contact information
Regards, *** *** **
My previous response was that I would pay reimbursement for the tow all I need is a copy of the bill and I will forward a check for reimbursementMail to attention *** *** *** *** *** *** *** ***
We sincerely apologize for the issue Mr*** is having with the tiresI spoke with the store this afternoon they state they never told *** that we no longer wished to service Mr***The associate there states that the one tire appeared to be damaged by road hazard and the other
had some minor cracking. They felt the cracking was not warrantable issue however at this point we will gladly pro rate the tires per the *** warrantyAs for the tire with the questionable damage we will pro rate that tire based on mileage and refund for the credit on that tire as well Mr*** would just need to contact *** at the store and he will arrange the credit and /or refund.Sincerely,
*** *** Town Fair Tire
Considering the incident that occurred in our store I will gladly refund the amount paid when the tires are returned and you are welcome to go elsewhereWe had nothing to do with the old tiresRefund will only be issued when the tires purchased are returned
Regards, *** ***
Complaint: ***
With thanks to *** *** for his response, I need more information on the offer before I can accept or reject itExactly which tires is the company offering to replace my tires with (*** *** *** **?) and is the company offering to refund the extra $I was charged to switch to all season tires (since no winter tire options were available)? If those are the replacement tires in questions they seem to be substantially cheaper than the tires currently on my car (*** *** *** *** *).Many thanks for your help,*** ***
Complaint: ***
I do not have the invoice, please check your records as you would normally with phone number and name
*** ***
###-###-####
** *** *** **
*** ** ***
Sincerely,
*** ***