A A Owen & Sons Septic Tank Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
on 2/10/I brought the rims back to town fair tire and spoke to *** about the issue with the rims being damaged due to the tire removal he looked at the rims then he asked if I could leave the rims there because he said he had a friend that works at a auto body shop that he would have them inspected to see what they could do .each rim retails at $rims all I ask is that the rims get replaced with new ones or repaired back to its 100% condition with no defects on all rims .attached is a invoice
Sincerely,
*** ***see attached document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

My last correspondence was as far as we are concerned that the issue was resolved to the customers satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can you forward the attached receipt of towing to Scott MacPhail? If he still needs us to physically mail a copy of the receipt, please let us know. Also what is the best way to follow up with the reimbursement process? Thanks!
Sincerely,
[redacted]

The wheels were unable to be repaired to [redacted] satisfaction. The store is currently ordering a new set of comparable wheels. They should be in for [redacted] tomorrow. He should follow up with store for a pick up time tomorrow.
Sincerely,
 
[redacted]Town Fair Tire Customer Service
Customer Service

Complaint: [redacted]
I am rejecting this response because:  The car is NOT Lined up as I stated in the complaint.. I have the sheets to show the alingments are not acurate..
Sincerely,
[redacted]

My understanding is the tires have been swapped out to the customers satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted],Thanks for the reply! I am glad that you are trying to resolve this issue and take a friendly first step. I would like to clarify a few things that you mentioned.My guy friend who picked up the key didn't speak English. When he went to the store, he put us on the phone with the staff to make sure he was allowed pick the key from the staff. On the phone, we were not told anything that "the car needed to be moved otherwise it would be towed." If he/she thought "the car needed to be moved otherwise it would be towed," the staff was fully aware that the car was parked in a wrong place by him/her.I sent in the car not because I ran over something. I sent in a normal car on Jan 3 running with a spare tire, I noticed your staff drove my car from the front of the store to the big back yard, and later the car was back to the front. Later the staff drove to the entrance of your wheel alignment garage. Then I left the store, afterwards, someone drove it to final spot where the car was towed. So your staff drove it several times that day, and nobody said it was malfunctioning.The difference was huge after I got back my car from the towing company. The noise was loud because the emission didn't go through muffler any more after the catalytic converter ruptured and dropped off. I have provided photos for you in the attachment. When I was driving, there was significantly more vibration.Before I sent in the car for new tire replacement, I asked [redacted] to replace the broken tire with spare tire. I was driving on the spare tire for about 30 miles before Town Fair Tire replaced with new tire. I have witness sitting in my car on the spare tire to prove that the car had no problem at all before being towed. On January 5 (Monday), my female friend did take my car back to the same Town Fair Tire store to troubleshoot. The staff did guess it might be due to the wheel. Later she took it to two mechanic shop, neither said it was a problem of the wheel, but both pointing to the broken and dropped off catalytic converter. It is like a falling tree trunk after a storm. Mechanics thought it must result from a hard hit and needed to be replaced. The technician at the [redacted] dealer told me that catalytic converter could last much longer than the car's current age and mileage unless there is a major impact. I believe that Town Fair Tire took good care of my car in the repairing process, but the inappropriate towing damaged my car. However I am not in the position to speak to the towing company directly because it was not me parking the car in the wrong place.Trust me. I am a reasonable and considerate person. I am not asking Town Fair Tire to compensate for loss of time in finding my car, sending car to mechanics, and going back to Town Fair Tire to communicate with the staff. And I am not asking for compensation for loss of use of my car and inconvenience to my friend after I borrowed her car. She is 8 month into her pregnancy. I was terribly worried when she was driving this trembling car to mechanic shops on a snowy day, walking on the snow into the shops, and smelling the leaked uncleaned emission.I am asking for just the material loss resulting from the towing: the catalytic converter replacement and the towing fee. The towing fee is $281.83 and I have provided the receipt. I haven't done the catalytic converter replacement yet but I got quote from [redacted]: about $800. And I have another quote from one mechnic shop that I went, which is almost $900. Both numbers including parts, labor, and taxes. Thanks!I heard good things about Town Fair Tire and that was why I went to your store. I was cooperative and patient on January 3, while waiting for the tire replacement, despite of two delays in the expected finishing time. I wish that day the service had not been delayed, or been delayed just once, then all things afterwards could have been avoided. I believe things that happened were not what you meant. That's why I sincerely wanted to work with you to resolve this issue.  Regards,[redacted]

We sincerely apologize for the issue [redacted] had with the store and the tires. We were contacted by [redacted] and offered to inspect the tires in another store to compare them with his invoices. If the wrong tires were returned we will replace the tires for him at no...

charge. If they are the correct tires and they are worn out we will cover them for him under warranty.  Sincerely, [redacted] Town Fair Tire

Hello [redacted]
 We sincerely apologize for the alignment issue you experienced at our [redacted] location. We will see to it you are refunded for the alignment. We have addressed the service issue with both the service tech and manager. I assure you it will not happen again. Disiplinary...

action has been issued to the responsible technician.  Thank you for bringing your issue to our attention.
Regards, [redacted]

Hello [redacted],
 We sincerely apologize for the inconvenience you experienced with our [redacted] location. I have verified the tire pricing through the [redacted] website and have called [redacted] in our [redacted] location. He will call you and confirm that we will honor or pricing policy....

We appreciate you bringing this issue to our attention. 
Sincerely, [redacted]

Dear Customer,
In response to your complaint out of good faith I will authorize the reimbursement for the tow. Whoever picked up the keys was told the car needed to be moved otherwise it would be towed. Any damage to your vehicle was done prior to us replacing the tire. The tire was replaced...

because the vehicle ran over something. The wheel was bent and my staff said there was other damage resulting from some type of impact prior to arriving at our shop. Please forward a copy of the invoice for the tow and we will send a check to your home address.
Thank you, [redacted]

Dear Mt [redacted],
 We sincerely apologize for the issue with our [redacted] location. Our customer service has informed me and you probably have already received an agreed refund per [redacted] our regional manager in the [redacted] area.
Regards, [redacted]

Dear [redacted], I apologize you are experiencing issues with the snow tires purchased back on 02/03/11.  The snow tires are unidirectional so therefore no matter which way or location they should perform their function without issue. Regardless as a courtesy I will issue you a 50% credit...

based on the original purchase amount. I will have our customer service send you reimbursement for 79.00.That is credit on the tire price only. Thank you, [redacted]

The store was unaware of the damage to the wheels. We would like to have [redacted] bring the wheels to the store so that we can inspect the damage. There we can see what we can do to rectify the issue for him. When he goes in please have him see [redacted] when he goes into the store. If he prefers...

to go to a different location I an arrange that as well. Sincerely [redacted] Town Fair Tire

Complaint: [redacted]
I am rejecting this response because:
As mentioned in my previous messages, the company has made no attempt to resolve my complaint, except for one vaguely worded message that appears to offer me the opportunity to exchange one set of the tires I bought with a set of cheaper tires with no compensation for the difference in value. That is neither attempting to resolve my complaint, nor is it a reasonable offer.
Sincerely,
[redacted]

Our customer service department has already offered to pro rate the tires. All we need is a copy of your alignment receipt. We do not show any record of an alignment either in the customer name or the wholesale account that the tires were purchased under.
Thank you, [redacted]

Dear Mr [redacted], In the size you are referring to we have a [redacted] winter tire we can make a even exchange for you.  It is made by [redacted] Tire. It is an excellent winter tire. I can instruct our store to swap that tire at no charge to you. We apologize for the issues you...

are experiencing but make that swap in the [redacted].Thank you, [redacted]