A-AAA Auto Transport

I scheduled to have the car moved about months agoA-AAA was very attentive every time I spoke with them and Ross was the main person I spoke with I heard about them through the HR director at the old company I worked at They do moves on a larger scale with her, but treated me as if I were a VIP client The Jeep had some lights on top and large tires and although they could have easily charged more do to the large size, they kept the rate as it wasPick up and delivery went very smooth

Complaint: [redacted] I am rejecting this response because:" [redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him." Is not true and was not told that I could start the process with one quoteI was told they had no more involvement after they sent me the paperworkEven when I told them I was considering getting an attorney they gave me a number for him to call and never once asked what they could do to mediate the problem with carrierAs a [redacted] professional, I know that freight brokers are required to carry 80K in insurance and is the one who I would file a claim withI could create a website, collect $400, then pass someone off to a trucker Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A-AAA Auto Transport LLC ("A-AAA") is in violation of US Deptof Transportation Federal Motor Carrier Safety Administration Regulation CFR According to the Small Entity Compliance Guide for Broker Operations: "You must be careful not to represent the operation of your business as that of a motor carrierYou must be clear that you provide services as a broker, not as a motor carrier If you operate a Web site, then you must display on that Web Site the name as stated on your broker registration, your MC Docket number, and a statement that you are a broker." A-AAA is in violation of this regulation They do not state anywhere on their web site either their Docket number or the fact that they are a broker( [redacted] ) Regarding Mr [redacted] 's claim that "in order to proceed with placing an order [with A-AAA], clients are required to view the terms and conditions," I dispute this claimPlease provide a signed copy of said contract because the agreement I made was based on phone conversations and a credit card provided over the phone Therefore, the "terms and conditions" in the fine print was not made clear to me My understanding when I hired A-AAA was that they were a motor carrier, based on their website and my phone conversation Second, regarding Mr [redacted] 's claim that I accused A-AAA of being uninsured, that is NOT what I said My complaint stated that their website claim that A-AAA is "licensed, bonded and insured" is "misleading" because when my vehicle incurred damage during A-AAA's fulfillment of the delivery, Mr [redacted] told me I had to contact the company he hired in [redacted] to make an insurance claim This is in violation of the above stated DOT regulation, CFR 371.7, which states that brokers must avoid "misrepresentation" in order to be in compliance with the law Third, A-AAA's website states that "A complete inspection is made at piand on delivery and a copy of the bill of lading is provided on each and every move." This did not occur Mr [redacted] himself admits in his response that "***used the inspection that [redacted] did at pick up." Therefore, he has admitted that the information on his website is not true and therefore in violation of "misrepresentation" based on DOT regulation, CFR In addition, and not mentioned previously in this forum, is that fact that there were two completely different copies of an "original" bill of lading, one which was provided by the seller of the vehicle, which was signed by the [redacted] driver, that showed no damage on the vehicle when it was picked upAnd a second so-called "original bill of lading" provided by [redacted] that shows damage that was added to the document after the car was picked up at its original location This is evidence that there was tampering on the part of a company that Mr [redacted] calls "highly-rated" and is a reflection of the poor business ethics of A-AAA Copies of all of these documents have already been provided by email and through USPS Priority Mail to Mr [redacted] at A-AAA This is not the standard of a company that deserves a good rating by the Better Business Bureau People rely on the Revdex.com as a guide to choosing a qualified business, but a company like A-AAA that relies on misleading advertising and making it extremely difficult to come to a resolution when there is a problem will likely get away with such violations because most people will give up trying when meeting the type of resistance I have faced in dealing with Mr [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: " [redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him." Is not true and was not told that I could start the process with one quoteI was told they had no more involvement after they sent me the paperworkEven when I told them I was considering getting an attorney they gave me a number for him to call and never once asked what they could do to mediate the problem with carrierAs a [redacted] professional, I know that freight brokers are required to carry 80K in insurance and is the one who I would file a claim withI could create a website, collect $400, then pass someone off to a trucker Sincerely, [redacted]

I was very nervous about hiring someone to move my daughter's car from Maryland to California Anna at A-AAA Auto Transport was extremely helpful The company they used to move the car was extremely reliable The driver, Amir, arrived on time both in Maryland and in California The car was in the same condition as when it was loaded I am extremely happy with the services provided to us

A-AAA Auto Transport, LLC ("A-AAA") has nothing to hide as to its Motor Carrier status Mr [redacted] submitted his information to us online via a secure link In order to proceed with placing an order, clients are required to view the terms and conditions Number on the Terms and Conditions states, "A-AAA (an Auto Transport Broker)." Please view the attached page Second, Mr [redacted] states that we are not insured A-AAA is licensed, bonded, and insuredThe attached page is a copy of A-AAA's contingent cargo policy Assigned carriers do carry primary insurance on the move Attached pages and shows a copy of both carriers' insurance on the move Before each and every pick up, we verify that a carrier has active licensing and insurance, which both had Thirdly, Mr [redacted] mentioned that a copy of the bill of lading was not provided Attached pages and are copies of this bills of Lading on the move [redacted] that delivered the vehicle used the inspection that [redacted] did at pick up Mr [redacted] says that his vehicle was damaged in the move The bills of ladings demonstrate that there was pre-existing damage to the car Mr [redacted] mentioned that at origin, there was another bill of Lading, one that did not demonstrate pre-existing damage The vehicle was purchased sigseen online We have viewed that document, as well as the bill of lading at origin that does demonstrate existing damage, which Mr [redacted] has signed, as seen in attached pages and Everybody has the right to submit a claim and for that reason, Mr [redacted] was provided with insurance documents as well as contact information to submit a claim directly with both carriers A-AAA did its due diligence in arranging two highly-rated, insured, and licensed carriers to move the vehicle If you need any additional information for your files, please let me know I can be contacted anytime at ###-###-#### Thank you, [redacted] Vice President

[redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him Instead, he filed a complaint with the Revdex.com Had he called us, we would have told him to get at the very least one estimate to get the process started In terms of him not knowing that we were assigning his load to a carrier, Please read Attachment One, that contains A-AAA Auto Transport, LLC's ("A-AAA") terms and conditions It references A-AAA in Item as an "Auto Transport Broker" and in Item 9, states that Transporter (referred to in Item as "the scheduled motor carrier physically transporting the vehicle") is responsible for the damage Futhermore, the second attachment is an email that A-AAA sent to [redacted] that references US Auto Group is who the balance should be paid to A-AAA would never misrepresent itself to any client If you have any further issues, please call me [redacted] ***

I will address the issues at hand. This is an angry and aggressive person that is truly on a witch hunt. The website never refers to us as a carrier. The paperwork refers to us as a brokerNever did we misrepresent ourselves. I just feel that the more I write, the worse I will look to anybody that reads the file that is a potential client
The issue regarding the bills of ladings is one that I had never come ac***. Mr*** is putting all of his faith with an *** seller thousands of miles away on a 17+ year old car. The carrier that picked up the car said that the blank bill of lading was doctored and that they had a signed bill of lading that demonstrated the original damages
Nontheless, Mr*** put his signature on the condition report that did have the damage, which was submitted
This will keep on going back and forth and unless I pay this client $2,000, That is the only way he will be happy and be satisfied. He signed off on a condition report with preexisting damage
The client is a detective when it comes to looking at the website and the FMCSA rules but when it comes to reading a contract to ship a car, he doesn't read it and forgets that almost at the very top, we refer to ourselves as a broker?
I do apologize, but my reputation is very important to us and we want to protect it. I feel like I did thoroughly respond to the client the first time around and anything else I write is going to make me seem like insensitive business owner vsa client (even if that client signed off on a car with issues)
Thank you,
*** ***

Complaint: ***
I am rejecting this response because:
I reached out about the process and completing the paperworkTo be required to work with a carrier I never selected and told I have to get three quotes (Saturday afternoons) is ridiculousMy insurance broker comes to the house and assesses damage as did the insurance for the moving companyThat is standard and what I expected.
Sincerely,
*** ***

*** *** didn't come to us regarding his concerns of the process when the standard paperwork was sent to him Instead, he filed a complaint with the Revdex.com Had he called us, we would have told him to get at the very least one estimate to get the process started In terms of him not knowing that we were assigning his load to a carrier, Please read Attachment One, that contains A-AAA Auto Transport, LLC's ("A-AAA") terms and conditions It references A-AAA in Item as an "Auto Transport Broker" and in Item 9, states that Transporter (referred to in Item as "the scheduled motor carrier physically transporting the vehicle") is responsible for the damage Futhermore, the second attachment is an email that A-AAA sent to *** *** that references US Auto Group is who the balance should be paid to
A-AAA would never misrepresent itself to any client If you have any further issues, please call me *** * ***

We take any issue a client has very seriously and have been in touch with Mr*** regarding his claim A-AAA Auto Transport, LLC ("A-AAA") has sent Mr*** a packet to initiate the claims process In addition, A-AAA has notified *** *** of the issue The file is still
in process and we will be following up with *** *** concerning the issue Regarding our negative rating with the Revdex.com, we disagree with Mr***'s position A-AAA acted in a professional manner throughout the entire process It hired a licensed and insured carrier in *** *** to execute the move *** has done many moves in the past and we have been highly satisfied with the service We are constantly answering the phones to field any questions as to delivery status, whether it was for Mr*** or for any of our clients Attachment one is the signed Bill of Lading that Mr*** signed at delivery with no exceptions The bottom of the Bill of Lading states, "I release *** *** Incfrom any responsbility My vehicle arrived safe and sound The signing above is a damage release, therefore no claims will be validated after invoice is singed and dated." Attachment two, contains A-AAA's terms Section states "in order for the claim to be considered, such damage must be noted on Transporter's [in this case *** ***'] Bill of Lading at time of delivery" Every client is required to review and accept these terms before an order is placed Even though according to the paperwork, A-AAA nor *** *** is responsible for the damage, we still take every claim seriously That is why we have sent the client a claims package and have put *** on notice We do not know if *** will honor the claim or not, but that decision should have no bearing on how A-AAA conducted its business By not having damage noted on a delivery bill of lading, A-AAA's ability to try to get the carrier to pay for supposed damage costs is greatly compromisedA-AAA will follow up and see what *** decides We do ask for this issue to be struck from our Revdex.com record If you have any questions, please contact me at ###-###-####
Thank you,
*** ***
Vice President
A-AAA Auto Transport, LLC

Complaint: [redacted]
I am rejecting this response because:"[redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him." Is not true and was not told that I could start the process with one quote. I was told they had no more involvement after they sent me the paperwork. Even when I told them I was considering getting an attorney they gave me a number for him to call and never once asked what they could do to mediate the problem with carrier. As a [redacted] professional, I know that freight brokers are required to carry 80K in insurance and is the one who I would file a claim with. I could create a website, collect $400, then pass someone off to a trucker. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
"[redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him." Is not true and was not told that I could start the process with one quote. I was told they had no more involvement after they sent me the paperwork. Even when I told them I was considering getting an attorney they gave me a number for him to call and never once asked what they could do to mediate the problem with carrier. As a [redacted] professional, I know that freight brokers are required to carry 80K in insurance and is the one who I would file a claim with. I could create a website, collect $400, then pass someone off to a trucker. 
Sincerely,
[redacted]

A-AAA Auto Transport, LLC has been in business for over 16 years and is proud of its A+ Revdex.com status.  We have been able to achieve this status by being honest with all customers, including [redacted].  Before any client books with us, they are provided with our terms and conditions,...

 which states that A-AAA Auto Transport, LLC is a broker.  [redacted] had completed an online application, where he would have had to click  that he agrees to such terms.  A good broker works with good carriers.  That is the advantage with working with a broker...they can pick and choose who should move the vehicle.  We are very diligent in making sure the carriers we work with have insurance, operating authority, and a good track record.  [redacted]'s vehicle was moved with this same system of checks and balances that we employ with all carriers.  Whether [redacted] works with a broker or a carrier, if he properly notes damage regarding a legitimate claim at the time of delivery, he should be entitled to getting money back..  As the broker, we follow up with the carriers to make sure that they are taking care of the clients.  [redacted] received a standard claims packet that tells him the process of how to file a claim.  This was sent to him immediately after he informed the office that he had a concern after the delivery.  If there were any issues on filling out the paperwork or with any other concerns, A-AAA Auto Transport will always be receptive to its clients.If you should need any additional information, my number is [redacted].Thank you,Ian S[redacted]Vice President

Complaint: [redacted]
I am rejecting this response because:
I did not receive a Claims Package? When I received the car it was covered in ice and snow which covered the damage. Yes, I signed the form and should have stated the car was covered with ice. I sent A-AAA a picture of the car taken 1 1/2 hours after receiving it showing that ice was still on the car. A-AAA service was poor and they failed to pick up the car on days stated. And, A-AAA did not deliver to the correct revised address based on the phone call to them days before delivery.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
A-AAA Auto Transport LLC ("A-AAA") is in violation of US
Dept. of Transportation Federal Motor Carrier Safety Administration Regulation
49 CFR 371.7.  According to the Small Entity Compliance Guide for Broker Operations:  "You must be careful not
to represent the operation of your business as that of a motor carrier. You
must be clear that you provide services as a broker, not as a motor carrier.
If you operate a Web site, then you must display on that Web Site the name as
stated on your broker registration, your MC Docket number, and a statement that
you are a broker."  
 
A-AAA is in violation of this regulation.  They do not state
anywhere on their web site either their Docket number or the fact that they are
a broker. ([redacted])
 
Regarding Mr [redacted]'s claim that "in order to
proceed with placing an order [with A-AAA], clients are required to view the
terms and conditions," I dispute this claim. Please provide a signed copy
of said contract because the agreement I made was based on phone conversations
and a credit card provided over the phone.  Therefore, the "terms and
conditions" in the fine print was not made clear to me.  My
understanding when I hired A-AAA was that they were a motor carrier, based on
their website and my phone conversation.  
 
Second, regarding Mr. [redacted]'s claim that I accused A-AAA of
being uninsured, that is NOT what I said.  My complaint stated that their
website claim that A-AAA is "licensed, bonded and insured" is "misleading" because
when my vehicle incurred damage during A-AAA's fulfillment of
the delivery, Mr. [redacted] told me I had to contact the company he hired in
[redacted] to make an insurance claim.  This is in violation of the above
stated DOT regulation, 49 CFR 371.7, which states that brokers must avoid
"misrepresentation" in order to be in compliance with the law.
 
Third, A-AAA's website states that "A complete inspection is
made at pick-up and on delivery and a copy of the bill of lading is
provided on each and every move." This did not occur.  Mr
[redacted] himself admits in his response that "[redacted]... used the
inspection that [redacted] did at pick up."  Therefore, he has
admitted that the information on his website is not true and therefore in
violation of "misrepresentation" based on DOT regulation, 49 CFR 371.7.
 
In addition,  and not mentioned previously in this forum, is
that fact that there were two completely different copies of an
"original" bill of lading, one which was provided by the seller of
the vehicle, which was signed by the [redacted] driver, that showed no damage on
the vehicle when it was picked up. And a second so-called "original bill
of lading" provided by [redacted] that shows damage that was added to the
document after the car was picked up at its original location.  This is
evidence that there was tampering on the part of a company that Mr. [redacted]
calls "highly-rated" and is a reflection of the poor business ethics
of A-AAA.  Copies of all of these documents have already been provided by
email and through USPS Priority Mail to Mr. [redacted] at A-AAA.  
 
This is not the standard of a company that deserves a good rating by the RevDex.com.  People rely on the Revdex.com as a guide to choosing a
qualified business, but a company like A-AAA that relies on misleading
advertising and making it extremely difficult to come to a resolution when
there is a problem will likely get away with such violations because most
people will give up trying when meeting the type of resistance I have faced in
dealing with Mr. [redacted].  
Sincerely,
[redacted]

Attached is the claims packet that was sent to Mr. [redacted] on 4/24.  
A-AAA Auto Transport, LLC believes it has provided the supporting documentation in order to have this file closed with no adverse effects to its rating.  If you need additional information, please contact me ###-###-####
 
Thank you,
[redacted]
Vice President

A-AAA...

Auto Transport, LLC ("A-AAA") has nothing to hide as to its
Motor Carrier status.  Mr. [redacted] submitted his information to us
online via a secure link.  In order to proceed with placing an order,
clients are required to view the terms and conditions.  Number 2 on
the Terms and Conditions states, "A-AAA (an Auto Transport Broker)."
Please view the attached page 1.
Second, Mr. [redacted] states that we are not insured.  A-AAA is
licensed, bonded, and insured. The attached page 2 is a copy of
A-AAA's contingent cargo policy.  Assigned carriers do carry primary
insurance on the move.  Attached pages 3 and 4 shows a copy of both
carriers' insurance on the move.  Before each and every pick up, we
verify that a carrier has active licensing and insurance, which both
had.
Thirdly, Mr. [redacted] mentioned that a copy of the bill of lading was
not provided.  Attached pages 5 and 6 are copies of this bills of
Lading on the move.  [redacted] that delivered the vehicle used the
inspection that [redacted] did at pick up.
Mr. [redacted] says that his vehicle was damaged in the move.  The bills
of ladings demonstrate that there was pre-existing damage to the car.
Mr. [redacted] mentioned that at origin, there was another bill of
Lading, one that did not demonstrate pre-existing damage.  The vehicle
was purchased sight-on seen online.  We have viewed that document, as
well as the bill of lading at origin that does demonstrate existing
damage, which Mr. [redacted] has signed, as seen in attached pages 5 and
6.   Everybody has the right to submit a claim and for that reason,
Mr. [redacted] was provided with insurance documents as well as contact
information to submit a claim directly with both carriers.
A-AAA did its due diligence in arranging two highly-rated, insured,
and licensed carriers to move the vehicle.  If you need any additional
information for your files, please let me know.  I can be contacted
anytime at ###-###-####.
Thank you,
[redacted]
Vice President.

I was very nervous about hiring someone to move my daughter's car from Maryland to California. Anna at A-AAA Auto Transport was extremely helpful. The company they used to move the car was extremely reliable. The driver, Amir, arrived on time both in Maryland and in California. The car was in the same condition as when it was loaded. I am extremely happy with the services provided to us.

I scheduled to have the car moved about 3 months ago. A-AAA was very attentive every time I spoke with them and Ross was the main person I spoke with. I heard about them through the HR director at the old company I worked at. They do moves on a larger scale with her, but treated me as if I were a VIP client. The Jeep had some lights on top and large tires and although they could have easily charged more do to the large size, they kept the rate as it was.
Pick up and delivery went very smooth.