A-AAA Auto Transport

A-AAA Auto Transport, LLC has been in business for over 16 years and is proud of its A+ Revdex.com status.  We have been able to achieve this status by being honest with all customers, including [redacted].  Before any client books with us, they are provided with our terms and conditions,...

 which states that A-AAA Auto Transport, LLC is a broker.  [redacted] had completed an online application, where he would have had to click  that he agrees to such terms.  A good broker works with good carriers.  That is the advantage with working with a broker...they can pick and choose who should move the vehicle.  We are very diligent in making sure the carriers we work with have insurance, operating authority, and a good track record.  [redacted]'s vehicle was moved with this same system of checks and balances that we employ with all carriers.  Whether [redacted] works with a broker or a carrier, if he properly notes damage regarding a legitimate claim at the time of delivery, he should be entitled to getting money back..  As the broker, we follow up with the carriers to make sure that they are taking care of the clients.  [redacted] received a standard claims packet that tells him the process of how to file a claim.  This was sent to him immediately after he informed the office that he had a concern after the delivery.  If there were any issues on filling out the paperwork or with any other concerns, A-AAA Auto Transport will always be receptive to its clients.
If you should need any additional information, my number is [redacted].
Thank you,
Ian S[redacted]
Vice President

[redacted] didn't come to us regarding his concerns of the process when the standard paperwork was sent to him.  Instead, he filed a complaint with the Revdex.com.  Had he called us, we would have told him to get at the very least one estimate to get the process started.  In terms of him not knowing that we were assigning his load to a carrier, Please read Attachment One, that contains A-AAA Auto Transport, LLC's ("A-AAA") terms and conditions.  It references A-AAA in Item 2 as an "Auto Transport Broker" and in Item 9, states that Transporter (referred to in Item 2 as "the scheduled motor carrier physically transporting the vehicle") is responsible for the damage.  Futhermore, the second attachment is an email that A-AAA sent to [redacted] that references US Auto Group is who the balance should be paid to.  A-AAA would never misrepresent itself to any client.  If you have any further issues, please call me [redacted]

I scheduled to have the car moved about 3 months ago. A-AAA was very attentive every time I spoke with them and Ross was the main person I spoke with. I heard about them through the HR director at the old company I worked at. They do moves on a larger scale with her, but treated me as if I were a VIP client. The Jeep had some lights on top and large tires and although they could have easily charged more do to the large size, they kept the rate as it was.
Pick up and delivery went very smooth.

Review: I selected A-AAA Auto Transport because of their very high rating from the Revdex.com and that they have been in business longer than most transport companies.That was a mistake! I contacted them from my [redacted] location in order to ship my 2009 Jaguar XF to [redacted]. I was told that the driver would pick up the auto on Wednesday or Thursday and contact me ahead of time. Thursday came, I waited until afternoon and since I had no contact from the driver I called A-AAA. They called me back and told me the driver would contact me later in the day. He called me on Friday and told me he would pick up the car Saturday morning. I told him I had a flight at noon and he needed to be there no later than 10:00AM or no one would be there. He came at 9:45AM and drove the car onto the truck. Then he had to move the auto in front position up so my car would fit. I watched him get into the car and when he came out he hit the driver side door against a medal piece on the truck. I did not think he hit it enough to cause any damage and could not see since the car was to far away. He told me he would drop the car off on Wednesday. I called [redacted] at A-AAA to request he drop the car off at my home address, since I would be back in CT before delivery. He said he would notify the driver. On the day of delivery, I get a call from the driver at around 8:00AM. Without any call ahead he shows up at the wrong address. I drive to the location to meet him. When I arrived, the car was off of the truck & covered in ice surrounding the entire car down past the door handles. As usual it was very dirty, which I expect. I have a picture of it that I took about 1 1/2 hours later after some of the ice melted. I signed the deliver sheet showing that the auto arrived in good condition, trusting that nothing was damaged under the ice and snow. I washed the car next day only to find a ding under the drivers side door. Sent an email to them shortly after and never heard back. Terrible Service!Desired Settlement: I would like them to pay for the repair of the ding. The only one ever on the car. I'm particular about my cars

Business

Response:

We take any issue a client has very seriously and have been in touch with Mr. [redacted] regarding his claim. A-AAA Auto Transport, LLC ("A-AAA") has sent Mr. [redacted] a packet to initiate the claims process. In addition, A-AAA has notified [redacted] of the issue. The file is still in process and we will be following up with [redacted] concerning the issue. Regarding our negative rating with the Revdex.com, we disagree with Mr. [redacted]'s position. A-AAA acted in a professional manner throughout the entire process. It hired a licensed and insured carrier in [redacted] to execute the move. [redacted] has done many moves in the past and we have been highly satisfied with the service. We are constantly answering the phones to field any questions as to delivery status, whether it was for Mr. [redacted] or for any of our clients. Attachment one is the signed Bill of Lading that Mr. [redacted] signed at delivery with no exceptions. The bottom of the Bill of Lading states, "I release [redacted] Inc. from any responsbility. My vehicle arrived safe and sound. The signing above is a damage release, therefore no claims will be validated after invoice is singed and dated." Attachment two, contains A-AAA's terms. Section 9 states "in order for the claim to be considered, such damage must be noted on Transporter's [in this case [redacted]'] Bill of Lading at time of delivery" Every client is required to review and accept these terms before an order is placed. Even though according to the paperwork, A-AAA nor [redacted] is responsible for the damage, we still take every claim seriously. That is why we have sent the client a claims package and have put [redacted] on notice. We do not know if [redacted] will honor the claim or not, but that decision should have no bearing on how A-AAA conducted its business. By not having damage noted on a delivery bill of lading, A-AAA's ability to try to get the carrier to pay for supposed damage costs is greatly compromised. A-AAA will follow up and see what [redacted] decides. We do ask for this issue to be struck from our Revdex.com record. If you have any questions, please contact me at ###-###-####

Review: I hired A-AAA Auto Transport [redacted] to bring a car from [redacted] to [redacted]. A-AAA doesn't make it clear that they are a broker anywhere on their website. The perception is that that they will be the carrier. But when I hired them, they then brokered the job out to 2 trucking companies in [redacted].Per the ICC Termination Act 49 C.F.R. 371.2(a), (the Carmack Amendment), "a broker shall not, directly or indirectly, represent its operations to be that of a carrier. Any advertising shall show the broker status of the operation."In addition, their site says that they are insured, which is misleading, because when my car got damaged during transport, they told me I had to file a claim with the carrier that they hired in [redacted], instead of with them directly.They also claim that "a copy of the bill of lading is provided on each and every move" which they have not done.Desired Settlement: The damage to my vehicle cost approximately $2000 and I would like to reimbursed for the damages and grief that A-AAA has put me through. I notified them immediately of the damage and complied with all of the contractual obligations that they demanded, including providing evidence and 2 repair estimates. The documents were received by them in the narrow timeframe they required. And although I met all of their demands, I was told that the damage that occurred to my vehicle was not their problem

Business

Response:

A-AAA Auto Transport, LLC ("A-AAA") has nothing to hide as to its

Motor Carrier status. Mr. [redacted] submitted his information to us

online via a secure link. In order to proceed with placing an order,

clients are required to view the terms and conditions. Number 2 on

the Terms and Conditions states, "A-AAA (an Auto Transport Broker)."

Please view the attached page 1.

Second, Mr. [redacted] states that we are not insured. A-AAA is

licensed, bonded, and insured. The attached page 2 is a copy of

A-AAA's contingent cargo policy. Assigned carriers do carry primary

insurance on the move. Attached pages 3 and 4 shows a copy of both

carriers' insurance on the move. Before each and every pick up, we

verify that a carrier has active licensing and insurance, which both

had.

Thirdly, Mr. [redacted] mentioned that a copy of the bill of lading was

not provided. Attached pages 5 and 6 are copies of this bills of

Lading on the move. [redacted] that delivered the vehicle used the

inspection that [redacted] did at pick up.

Mr. [redacted] says that his vehicle was damaged in the move. The bills

of ladings demonstrate that there was pre-existing damage to the car.

Mr. [redacted] mentioned that at origin, there was another bill of

Lading, one that did not demonstrate pre-existing damage. The vehicle

was purchased sight-on seen online. We have viewed that document, as

well as the bill of lading at origin that does demonstrate existing

damage, which Mr. [redacted] has signed, as seen in attached pages 5 and

6. Everybody has the right to submit a claim and for that reason,

Mr. [redacted] was provided with insurance documents as well as contact

information to submit a claim directly with both carriers.

A-AAA did its due diligence in arranging two highly-rated, insured,

and licensed carriers to move the vehicle. If you need any additional

information for your files, please let me know. I can be contacted

anytime at ###-###-####.

Thank you,

Vice President.

These guys have been doing this for a long time, according to Maria and it really was proven during the move. The drive Kurt was really prompt and worked miracles to get his gigantic truck to me. This was such an easy process that I am still in awe of the efficiency. Thanks!!!

Review: My understanding as described by [redacted] was that they were our car moving company, not simply a broker. Once the cars were moved and there was damage to the vehicles they said they were only a broker and I would need to complete a claim with the company that moved the vehicles. They were not forth coming in their responsibilities as a service provider.Desired Settlement: I would like the damage to my Jeep repaired since the company they used to transport the vehicle drove it without my permission.

Business

Response:

A-AAA Auto Transport, LLC has been in business for over 16 years and is proud of its A+ Revdex.com status. We have been able to achieve this status by being honest with all customers, including [redacted]. Before any client books with us, they are provided with our terms and conditions, which states that A-AAA Auto Transport, LLC is a broker. [redacted] had completed an online application, where he would have had to click that he agrees to such terms. A good broker works with good carriers. That is the advantage with working with a broker...they can pick and choose who should move the vehicle. We are very diligent in making sure the carriers we work with have insurance, operating authority, and a good track record. [redacted]'s vehicle was moved with this same system of checks and balances that we employ with all carriers. Whether [redacted] works with a broker or a carrier, if he properly notes damage regarding a legitimate claim at the time of delivery, he should be entitled to getting money back.. As the broker, we follow up with the carriers to make sure that they are taking care of the clients. [redacted] received a standard claims packet that tells him the process of how to file a claim. This was sent to him immediately after he informed the office that he had a concern after the delivery. If there were any issues on filling out the paperwork or with any other concerns, A-AAA Auto Transport will always be receptive to its clients.

I selected A-AAA Auto Transport because of their very high rating from the Revdex.com and that they have been in business longer than most transport companies.That was a mistake! I contacted them from my [redacted] location in order to ship my 2009 Jaguar XF to [redacted]. I was told that the driver would pick up the auto on Wednesday or Thursday and contact me ahead of time. Thursday came, I waited until afternoon and since I had no contact from the driver I called A-AAA. They called me back and told me the driver would contact me later in the day. He called me on Friday and told me he would pick up the car Saturday morning. I told him I had a flight at noon and he needed to be there no later than 10:00AM or no one would be there. He came at 9:45AM and drove the car onto the truck. Then he had to move the auto in front position up so my car would fit. I watched him get into the car and when he came out he hit the driver side door against a medal piece on the truck. I did not think he hit it enough to cause any damage and could not see since the car was to far away. He told me he would drop the car off on Wednesday. I called [redacted] at A-AAA to request he drop the car off at my home address, since I would be back in CT before delivery. He said he would notify the driver. On the day of delivery, I get a call from the driver at around 8:00AM. Without any call ahead he shows up at the wrong address. I drive to the location to meet him. When I arrived, the car was off of the truck & covered in ice surrounding the entire car down past the door handles. As usual it was very dirty, which I expect. I have a picture of it that I took about 1 1/2 hours later after some of the ice melted. I signed the deliver sheet showing that the auto arrived in good condition, trusting that nothing was damaged under the ice and snow. I washed the car next day only to find a ding under the drivers side door. Sent an email to them shortly after and never heard back. Terrible Service!