A-Advanced Home Services

It's hard to find a mechanical company to fixe or replace home appliances also have technician upscale trained and honest when you have a huge problem or broken heating/air conditioning system.
Lately I as a mechanical engineer and been spinal cord damaged,had experienced on my home upper level a/c broken system. Friend of mine had recommended A-Advance company to be called. Sure enough I did that and have great experience with this company employees as well as owner and technician who came to replaced a/c comperessor and done with the problem with no regrets.
Honest people on prices, fast to salve the problem , importantly the owner is very helpful for offering and helping citizens. I will call them back if I have problem in my home,also will recommend this company.

I spoke with [redacted] from the business she stated  that the reversing value had to be order but was covered by warranty but had to be ordered. That was order and installed and then it was discovered that a compressor was needed. That was order and once again the customer did have to wait for...

that since it was ordered from the factory. As of the 16th the parts were replaced and the unit it cooling. the Customer did have some cost but due to the waiting the business zeroed out the bill.

We  have since completed the job for Mr. [redacted].  We do apologize for his inconvenience.  The delays were related to over promising by a technician on my staff.  His repair has since been completed.

This is a warranty company customer who is third party to warrantu company.  We dont control ordering parts in these major repairs.  Customer had option to replace system but chose to wait for repair instead..that her choice and mostly beyond our control.  The homeowner that complained was not present for the service call and is  being told third party what was said by my technician.

We went on the call for an insuance company we have a contract with.  On the first trip most seenior technician went out to diagnoe the problem this customer was having.  We found that the NEST thermostat was shotted and needed to be replaced.  The tems of THEIR...

warranty does not cover direct brand for brand replacement. On the first visit THEY decided to not use the thermostat approved byTHEIR insurance company.  They stated that it was under warranty and would replace themselves.   They call back to their warranty company about a week later.  I spoke to the Mrs. and she stated that they had replaced thermostat with brand new one and thay it worked 5 days then stopped again.  I scheduled the same senior technician and upon arrival he found that they had short cut the job an only replaced only 1 part of the 2-part thermostat.  At this point they damaged yet another NEST thermostat.   At this point the Mr, who was probably embarrassed,  start yelling, screaming and demanding we replace his thermostat this time with a NEST thermostat.  Mind you that he understood completely from the first trip that his insurance does not cover brand for brand replacement.  In spite of this he continue his temper tantrum so my tech left.  I am sure by now the warranty company has sent out another compay to tell them the same thing.  So basically it was THEIR decisions that delayed their repairs.  It was THEIR decision to try to replace themselves and do only the easy part.  They could have paid to have a professional do it but they didn't.  I do feel sorry for the second contractorr who had to deal with this very unreasonable customer.

This customer we replaced a valve on outdoor unit last November under home warranty.  The warranty on that repair is only 90 days.  We don't warranty all parts  on a old unit. The new problem was with a leak of Freon.  We will not refund for a new problem.  We didn't want to...

perform any other work for this customer since she couldn't seem to grasp this.  We are not require to continue performing additional repairs out of warranty period especially when it's completely different issue.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Waiting was not the issue, it was the appointment no shows and lack of organization in the company.
Regards,
[redacted]

Retaliation for Reporting them to Revdex.com! I just received a call from the owner of A-ADVANCED HOME SERVICES. His name is Manual R[redacted] at [redacted]. Mr. R[redacted] called me yelling and screaming because he was upset that I had reported him to the Revdex.com. I called Mr. R[redacted] around 10:03AM to try and find...

out what time they would be at my house to service the AC Unit and put in the Compressor parts that was already paid for by my home warranty company. He said within the hour someone should be there. Never did he mentioned to have $435.00 ready or he would not do the job. About 20 minutes later a technician called and told me to have $435.00 ready when they get here or they will not do the work. I explained that I had already made my deductible payment when they came out the first time. He said the owner will be calling you shortly. That's when Mr. R[redacted] called screaming and yelling saying you reported me to the Revdex.com I am tired of this and if you don't have the $435.00 non-covered charges then nothing will be done. I told him that I am not responsible for non-covered services and the home warranty already paid them. He yelled if you don't pay me $435.00 I am not coming out there. I contacted the Home Warranty Company and they said I am not responsible for that money and Mr. R[redacted] was very unprofessional and they would be contacting him. The Home Warranty company said that after speaking with him he refused to come out and fix my unit and bring the part. The home warranty company said that they were going to report him to Contract Relations for his unprofessional ism and lack of customer service and they would not refer any more customers to A-ADVANCED HOME SERVICES. My personal experience with this Mom and Pop company has been a true nightmare. With this company the Customer truly DOES NOT come first. I want the whole world to know that I had the worst experience with this company from the technician to the Owner. The Owner is very nasty and rude when dealing with customers and refuses to admit that his company is lacking . And to try and retaliate against me for reporting him to the Revdex.com is so unprofessional. Not to say the least of trying to make me pay $435.00 for something he knows I am not responsible for just because he was mad.

This company works with our home warranty company. Michael came to our house today, a Sunday, as our AC stopped working. He was prompt and courteous, and diagnosed the problem quickly. We are keeping our fingers crossed that the repair is approved, so that we can get it fixed!

Better Business...

Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[A Advanced has not been contacted directly because American Home Shield advised us to make contact with them for further issues or complaints. AHS paid for us to have an inspection by another company, two separate technicians diagnosed incorrect installation and incorrect orientation of duct work. We do not have faith that A Advanced would come out and correct this solution, as they had two chances to make it right and did not during the original installation process. At this time we are only seeking a partial refund.]
Regards,
[redacted]

This company works with our home warranty company. Michael came to our house today, a Sunday, as our AC stopped working. He was prompt and courteous, and diagnosed the problem quickly. We are keeping our fingers crossed that the repair is approved, so that we can get it fixed!

Review: As a part of the home warranty, these guys were dispatched to diagnose and fix the problem in with my outside A/C unit. While the work was fast and done well, getting the folks out to my house was a nightmare.Part of the service time line for the home warranty is that your service professionals call you within 24 hours after the work order is entered. Strike one. I had to call these guys on day two and only then did they call me back.Now, last I checked, when you make an appointment with me, that means that I want you to come to my house when I say I want you to come out. They appointment day comes and they are a no show, then takes two days from me and the warranty company contacting them to find out why. Never scheduled another appointment, instead they call and say they will be there in an hour. Finally show up two hours later. Didnt have all the proper tools, had to leave for 40 minutes to an hour then return to finish the job.Once the job is completed, technician says the compressor is going out as well. Order a new on. Schedule another appointment and again no show, I sat around for hours before calling the compan just so they could tell me they werent coming out today. Another day of work missed for nothing. Scheduled an appointment for them to come out again. Customer service calls the morning of to say that the spot is taken. I must be confused, I thought I was given the appointment slot but I was mistaken. I have now been rescheduled for the third time. Still no A/C and the summer heat is upon us. Oh and the earliest appointment is three days from now. Very unsatisfactory!!Desired Settlement: FYI, to help future customers

Business

Response:

I spoke with [redacted] from the business she stated that the reversing value had to be order but was covered by warranty but had to be ordered. That was order and installed and then it was discovered that a compressor was needed. That was order and once again the customer did have to wait for that since it was ordered from the factory. As of the 16th the parts were replaced and the unit it cooling. the Customer did have some cost but due to the waiting the business zeroed out the bill.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Waiting was not the issue, it was the appointment no shows and lack of organization in the company.

Regards,

As part of my home warranty I was referred to A-Advanced Heating and Air Conditioning and put in contact with [redacted] who made an appointment with me in two days. I couldn’t be more pleased with the prompt, courteous and professional service I received from [redacted]. Obviously a skilled HVAC specialist, it didn't take him long to find the issue and he fixed it promptly. I am surprised by some of the other reviews I’ve read online about this company. If I have another issue, under warranty or not, I’m calling [redacted] at A-Advanced Heating and Air Conditioning.

A advanced home services is wonderful. There customer service is amazing and highly recommend this business for any repairs you might need!

It's hard to find a mechanical company to fixe or replace home appliances also have technician upscale trained and honest when you have a huge problem or broken heating/air conditioning system.
Lately I as a mechanical engineer and been spinal cord damaged,had experienced on my home upper level a/c broken system. Friend of mine had recommended A-Advance company to be called. Sure enough I did that and have great experience with this company employees as well as owner and technician who came to replaced a/c comperessor and done with the problem with no regrets.
Honest people on prices, fast to salve the problem , importantly the owner is very helpful for offering and helping citizens. I will call them back if I have problem in my home,also will recommend this company.

Review: To Whom It May Concern At The Revdex.com:

Around the end of June one of two HVAC systems in my home malfunctioned and required replacement. I filed a claim with my home warranty company who directed me to A-Advanced Heating and Air Conditioning. A-Advanced was slow in its initial contacts (both in giving me information and returning calls/e-mails) leading up to the date of the work. Several technician visits occurred to diagnose the problem before the actual repair was performed.

Prior to the repair A-Advanced was faithful to give me a rough estimate via e-mail of how much my bill would total. I requested a contract for the bill to be split into multiple payments. I was told I could split the bill into two equal payments, one due at time of service and the other thirty days later. I requested that at completion of service I be given a full itemized bill and a receipt for payment I would promptly provide.

On July 3rd, 2014 A-Advanced sent technicians to my home to replace the outside unit, air handler in attic, and piping connecting them. At the completion of the all-day repair I was told verbally what I owed and not given a receipt or bill of any kind. I was given a technician work order completion form only that did not include work performed, amount due, amount paid, or when the remaining balance was due.

The technicians did not wear booties (they were supposed to) and as a result ground mud deep into my carpets during the all-day repair. One technician also used his fist to punch holes in my drywall and tear them open to access a pipe in the wall when proper power tools were available. I asked him to use tools after the first punch into my drywall and his response was “ [redacted] gotta come down” and continued to rip and tear my drywall unnecessarily. The same technician also left my home for the day leaving wiring exposed and not to code and was forced to come back by superiors to correct the mistake. The same technician also broke my wife’s ceramic potting pots by knocking them over in front of me without so much as an apology. A-Advanced later sent one technician to patch the holes in the drywall and replace the pots.

I was told I was given a small discount in price due to everything that had happened but not told what that discount was or what the price was before/after the discount.

I requested an itemized receipt showing work done, payment received, balance remaining, due date, and payment instructions. I was promised by the technicians who performed the work that the requested paperwork would be sent to me within a few days.

I never received the requested paperwork. I have since called and left countless voice messages and sent countless e-mails to A-Advanced requesting these documents and never been given a return call or return e-mail. In my many phone calls a customer service rep has only picked up the phone once and assured me a bill would be sent to me first thing the next day; a bill never came. I called countless times in the month of July leading up to when I was told verbally my second payment was due and was never given a return call. I have called countless early this month (August).

A-Advanced seems to be ignoring all of my contact attempts. I have since taken to calling once a week as they do not seem interested in returning my calls. I am worried they will try to charge me late fees for not paying “on-time” when they have never given me a receipt or bill of any kind.

In short: Their service (although the HVAC was replaced) was unprofessional, dirtied my carpets do to their techs not following policy, resulted in personal property being destroyed (my wife’s pots), and almost had my wiring left not up to code. A-Advanced also refuses to return any communication (been trying for almost two months), refuses to give me an itemized bill showing balance and due date of remaining balance, and refuses to give me a receipt for my initial payment & showing work completed.Desired Settlement: At this point it is beyond unacceptable that A-Advanced has not returned any of my phone calls or e-mails. I do not know what my remaining balance is as I have never been issued a receipt, bill, or statement of any kind. I have been requesting this information numerous times a week for nearly two months. I should not be charged anything for the remainder of my bill. Any remaining balance should be dropped from my account as they have failed to provide me a receipt, bill, or statement for almost two solid months as well as soiled my homes carpets during the repair in addition to their technician's unprofessional demeanor.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that an invoice was sent to the consumer on 7/14/14. The bill was originally $1,584.00. With the discount, the new total is $450.00 and [redacted] stated she will be sending a new invoice to the consumer today.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with the A-Advanced reply to my complaint for several reasons:

1. [redacted] claims she sent an invoice on 7/14/14 – I never received an invoice.

2. On 9/5/14 [redacted] told Revdex.com she would send an invoice to me that day, she never did. I never received anything in e-mail, phone call, or physical mail from her as of today 9/11/14.

3. I have since called A-Advanced again and they still have not returned any of my phone calls.

4. [redacted] stated to the Revdex.com on 9/5/14 that my bill was originally $1584.00 and with the discount my total was $450.00. On 7/3/14, when most of the work was initially completed by the company I paid A-Advanced $792.50 via check (what I was told was half of my bill). Several days later that check was cashed and money left my account. If [redacted] is claiming my bill is actually only a total of $450.00 then I overpaid A-Advanced by $342.50. If that is indeed the case A-Advanced owes me a check for $342.50 which I would like written and mailed to me immediately if the company desires to avoid me taking legal action.

Please inform A-Advanced of these concerns. Please respond to this e-mail to let me know it was received and my complaint successfully updated (again it was an accident that I did not include why I was unsatisfied with the companies response when rejecting their response on the Revdex.com website).

Thank you!

Respectfully,

Review: I have a home warranty contract with [redacted] I scheduled a seasonal preventive maintenance check of my heating and cooling system. A-Advanced came out and identified two issues needing repair/replacement and ordered the parts. [The technicians were very polite and professional. They represented the company very well]. I waited a week and didn't hear from the company. I called and left a message. Once I got through to the company, I learned the parts had been delivered and the repairs could be made. I scheduled a service call to make the repairs. On the day of the repairs, no one showed up and no one called. I called the company and asked the status of the repair. I was told by the representative to expect an immediate return call with an update. No return call and no answer to any of my calls for the remainder of the day. Now it's the next morning and I still have no contact with the company. I've called and left another message as well.Desired Settlement: I'd like my time to be respected since these repairs have to occur during the work week. I'd like to be kept informed as to the status of the repair. I'd like the courtesy of a return phone call after leaving multiple messages. I'd like to talk to a person when I call instead of a machine. I'd like the company to follow through on promises to return my call with a status update as promised.

Review: The first time I had this company come to my house was October 26 2013 since then they have been to my house three times and my heat still isn't fixed. Each time I have called to say there was still a problem it takes several days to hear anything back. They do not answer the phone and when you leave message they do not respond. The last time I had them out to my house they were here to fix it that was on 11/21. At that time I was told there was another problem an they would have to order another part and this would take 3-5 days. Here it is two weeks later and I still haven't heard from them. I spoke toy warranty company this morning and they told me the technician received approval to order the part on 11/21 and he said it would only take one day to receive the part. It has been over two weeks with no communication and I have had no heat in my house for the last 6 weeks. I have 5 children living in my house 3 of which are under the age of 2. I have communicated this with them an still have not received the courtesy of a call back. I think this situation is ridiculous as I am stuck and cannot simply use a different company because oft warranty. I only wish to have heat in my house and to be treated fairly.Desired Settlement: I just want my heat to be fixed!

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that they were called out to the consumer's home from the home warranty company. [redacted] said they did a cleaning on a coil and added frion into the system that was covered by the home warranty company. When they went back out, the compressor locked up and [redacted] said they ordered the parts through the home warranty company and the wrong parts were sent. [redacted] said they went out and replaced the part for the consumer and then they found out the motor was locked up. [redacted] stated that they replaced the motor.

Review: We purchased a new [redacted] unit from A Advanced Heating and Air Conditioning approximately 7 months ago and it came with a 1 year labor warranty from A Advanced (in addition to parts from the manufacturer). On Saturday, January 4th the heater stopped working. We called and reached them on the morning of January 4th and they sent a repairman out. He came out and left at 11:30am, telling my husband that there was an error code he didn't understand on the system's computer. He said he was going to have the office pull the manual while he went to one call, and then he'd come straight back after that one calk was done. My husband asked him point blank if he promised to come back (temps were about to drop to 7 degrees and we have a small baby and a little girl at home). He promised he'd return after one call. He never did come back, and the office never answered their phone or returned our calls. We waited at home all day and called dozens of times, leaving multiple messages and no one ever called us back. We didn't hear from them again until Monday, January 6th when they texted my husband asking him to call to set an appointment for a repair. Meanwhile, we had no choice but to call another company and have them come repair the unit. On Sunday, January 5th, [redacted] came and within half an hour our heat was working. To add insult to injury, the [redacted] technician told us that A Advanced had failed to set the dip switch settings when they installed the unit. He advised us that this is a very basic component of installation. This caused the board to not recognize the electric heater, so when it got cold enough outside, the unit just cut off. We have called and left messages every day since Sunday. We have yet to get a return call from them. They have failed to hold up their contracted warranty. We incurred $218.00 in expenses to have heat during record-breaking cold and we need to be reimbursed. We had no other choice but to call for help elsewhere.Desired Settlement: $218.00 for the cost to have [redacted] come fix the error (that they caused in the first place).

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by A Advanced Heating and Air Conditioning regarding complaint ID [redacted].

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that they will be refunding the consumer $218.00.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

A Advanced has failed to send me the payment they promised of $218.00.

Use any other company! This company is horrible! Unfortunately, we had to use them because we had a home warranty and we didn't know to request another company. They kept charging us and they never fixed the problem. They came out to our house 5 times and our unit is still making noises. They came yesterday after we have already paid everything we were told about and claimed we owed another $55. I called the warranty company to ask about it and they stated we owed nothing. Then the technician called the office and the guy was so nasty and rude. The guy with the office told me we were told we owed it and it was documented we were told. When I tried to explain we were never told and the only time I spoke with someone was to make an appointment he cut me off and told me that he didn't care, we owed it and they would take legal action and put a lien on our home. Needless to say the noise they came out to fix yesterday is still there and they did nothing except make more issues.