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A-Authentic Garage Door Service

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Reviews A-Authentic Garage Door Service

A-Authentic Garage Door Service Reviews (40)

I spoke to the customer today and informed him that I agree and would send him a check for the $that he requested.Thank You,*** ***A-Authentic Garage Door Service Company

Good afternoon, I would like to apologize for not getting back to you in timely manner, we had a death in the family and things just were not handled wellThis should not have happened and I will be glad to refund you. Thank you!Darrell P***

Good morning,Mr. [redacted] called our office and we refunded $65 to him, ( we have a coupon out that he did not have). I would be happy to come out and install a new set of sensors and not cut the wire or come out and remove the sensors completely? (Opener will not work) As for the price... A online...

company that does not have to pay a service tech, equip a truck and pay for fuel to get it to your house will always have a cheaper price. I will await Mr. [redacted]'s reply.Thank you!Darrell P[redacted]A-Authentic Garage Door Service Company

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We dispatched a manager out to the customers home and satisfied all her concerns. If anything else is needed please let me know.Thank you!Darrell P[redacted]

I spoke to the customer today and informed him that I agree and would send him a check for the $129.00 that he requested.Thank You,[redacted]A-Authentic Garage Door Service Company

Trusted [redacted], never again! My garage door remote was working intermittently. Heard praise for A-Authentic on [redacted]. I was told I needed a new receiver logic board that wasn't being made anymore...would need new garage door opener AND my current rollers & spring were unsafe. SCARY, [redacted] only lists this company as "TRUSTED." Ha, logic boards are available!!! AND I was charged for things I did not authorize. ALWAYS get a formal detailed, labeled estimate and don't let FEAR FACTOR and misplaced trust influence your decisions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Since my door would not even stay shut before the repair, clearly what you call an "adjustment" would be considered to be a repair. The argument presented by your representative was that it is your policy to call your work a "repair" only when I buy parts, but this policy is not mentioned on your coupon anywhere. If that is really your policy, you should clearly state so on your coupon. 

Regards,

The process of getting a new door was excellent. The company did everything they said they would do and on time. The technician, Christopher B. was competent and professional and did the removal and replacement . He is both an excellent technician., and a careful and competent worker. Everything went smoothly. I would highly recommend this company.

Good morning,
Mr. [redacted] called our office and we refunded $65 to him, ( we have a coupon out that he did not have). I would be happy to come out and install a new set of sensors and not cut the wire or come out and remove the sensors completely? (Opener will not work) As for the price......

A online company that does not have to pay a service tech, equip a truck and pay for fuel to get it to your house will always have a cheaper price. I will await Mr. [redacted]'s reply.
Thank you!
Darrell P[redacted]
A-Authentic Garage Door Service Company

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As stated, this company did not perform any work and did not call me back when I complained. I have received their refund and their negative response.  Thanks.

Mr. [redacted],

Let me start by saying if my company was the "rip off" company you describe then [redacted] would have sold you springs that you thought were broken but were not! The force on your motor is at "the max" and still won't lift your door ( that is balanced) so I would tend...

to believe you do have a motor issue. As for saying he "didn't preform work" That is a visual inspection done while lift the door manually, which you stated he did! You were told when you called that there was a $65.00 service call but you failed to mention that in your letter.

I will refund your money.

We dispatched a manager out to the customers home and satisfied all her concerns. If anything else is needed please let me know.
Thank you!
Darrell P[redacted]

To whom it may concern,

Mr. [redacted] called us out on 12/6/2013, There was no repair needed, Just lubrication and adjustments. Our coupon CLEARLY states "no service call WITH repair". I have been doing this for 15 years and value my customers but we did exactly what we were...

supposed to. Had he needed a repair the discount would have been given immediately!

 

Thank You,

A-Authentic Garage Door Service Company

Hi Alexandria,

 

As a GOODWILL gesture I will refund Mr. [redacted] the $65.00.

 

Have a good day!

 

I recommend A-Authentic for garage door service. The ladies who answer the phone and set up appointments were friendly, courteous, and informed. The service technician, [redacted] T., was honest and up front about my options and their costs. He did not try a hard sell on the most expensive option just to make money for the company. He was forthcoming with information about my garage door and it's operation. I was VERY impressed with his work and honesty. I will use this company in the future for repairs or replacements based on my experience with [redacted] and the office personnel.

A-Authentic Garage Door Service exceeded our expectations with our garage door needs. They were prompt and thorough and we really felt like they were fixing their own garage door because of the attention to detail. We would highly recommend them to any of our friends and neighbors!

A Authentic Garage did a great job . They were there the same day I called and on time . Fixed the problem and even checked everything else to make sure all was good. No high pressure sales pitch to sell me what I didn't need. The rate they charged was way less than the estimate I got from a couple of other competitors.I would recommend them to anyone.It's nice to find a local family run business that's not out to gouge you.

Review: Spring broke on overhead door. Serviceman was on a mission to up-sale from the beginning. workmanship was poor. [redacted] had to come in and adjust door.

June -23-2014 Ones spring broke on Garage door. Tenant could not open door. Serviceman was called and was on a mission to up-sale this repair from the beginning saying he was not allowed to repair this without putting on two new springs, brand new rollers and etc.

Bill ended up being in the $ 500.00 range (original invoice is in the files of the home owner who is at a church in Texas for a few more months )for new springs and a new entire unit. Both springs and new arm had to be installed according to this service guy even tho only one spring was broken.

Then new roller track guides for the door had to be added according to this guy or he could not warrenty it.

We paid the bill under duress but paid it.

a month ago I called the office and I think spoke to the owner of the company but they could not even find the work order or any information on the address and the service repairs. I was mad but let it go and now we had to call in A [redacted] repairman for help.

He was quick and efficient and his bill was one half of what we anticipated. Everything was out of adjustment, spring tension, rollers, etc. After the [redacted] man was done it runs like a brand new door. The motor even sounds much quieter and smoother in its operation since it now does not have to work as hard.Desired Settlement: I feel that not only was I over charged originally. But if the owners office could not find any paper work on the address and the service call when I tried to get a warranty call taken care of. That leads me to think that the service man may have just pocketed the money and did not even turn in the paper work. The office may not be unaware of the problem with his repair/sales person.

I want A-Authentic to as the least pay me for the new Service call of $ 129.00 and my time to handle this pr

Business

Response:

I spoke to the customer today and informed him that I agree and would send him a check for the $129.00 that he requested.Thank You,[redacted]A-Authentic Garage Door Service Company

I have used a authentic services several times on both my home and my rental home I have found the office staff to be extremely helpful and courteous and the price is fair and reasonable I would recommend this company for anyone looking for repair services

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Description: Garage Doors & Openers, Garage Door Repair, OVERHEAD GARAGE DOORS

Address: 22051 N 23rd Ave, Phoenix, AZ, 85027-1913

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