A/C Mechanical & Appliance

This company was supposed to come out on a Saturday. They could not/would not give a specific time, just that it would be Saturday. Because our problem needed to be taken care of asap, we agreed. We sat around waiting, literally, all day Saturday. We finally gave up around 7pm.

You may wonder, why didn't you call them? Well, we did call around 9am to get an estimated time. The person I spoke to said they would be there "no later than 5pm". They never showed up, they never called, and the next time we spoke to them, they did not offer an apology or explanation, just wanting to set up another day and time.

We agreed to have them come out the following Friday. We were told they could only come out around 4pm. I said that is not acceptable, we both work, and don't get home until after that. He said there was nothing he could do. I told him that after they left us sitting around all day without a call, we deserve an exception. He agreed, and said someone would be there around 5:30. We received a call around 5:45 saying he would be late, we said ok, and that we would be home. Once again, no show, and no call.

Avoid this company at all costs. I don't think I have ever received worse service.

Absolutely wonderful customer service! Very fast response and quick to identify and fix the problem. Very friendly and professional! Will definitely do business with again and refer to others!

They don't live up to their promise of being on time . [redacted] told me that he would be there at 8am ....nope . He said he would be there between 8 and 12. He also said that he needed approval before doing the work . He had it. Then he asked me for my name and address . Really ? I guess little details like that are not important . He said he was really busy . That's not my problem . Then he began to tell me that the parts would take 2 to 3 days to get . BS....let's just say that I am still waiting . Oh by the way they are still not here. Its 1200 noon. Don't waist your money

A/C Mechanical is an outstanding HVAC company! They took the time to explain what was wrong and how to correct it. A/C Mechanical quickly identified the problem with my AC and promptly fixed it. I highly recommend them to anyone.