Complaint: [redacted] I am rejecting this response because: they can't seem to find it? I am attaching their REVERSALS, so either someone at the company is reversing things and deleting the fact that it happened or someone at the company stole my informationThe money has been reversed as the screenshot provesThey need to do further investigation on why they never found these reversals, why no one called after their "hour" policyI had to get the Revdex.com involved and this is why this is happeningI"m providing proofThey're notplease look over the reversals and the charges, maybe the numbers will help you locate your issue at your company Regards, [redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comAfter reviewing your support ticket # [redacted] , I'd like to inform you that I have forwarded your complaint to our game support teamThey will see if there's anything more that they can doIn the meantime, I can confirm that unfortunately our item logs for this incident are no longer availableI will talk to the team so that we can come up with an alternative solution to help you come back into the game.Regards, [redacted] NCSOFT Customer Advocate
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game team for additional review and investigationThey should have contacted you a few days ago already.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello [redacted] ***I'd like to clear up a few thingsAs explained earlier, the reason why our team asks for information is to try and locate the purchaseWithout any information, we simply cannot locate itAnd even then, because the purchaser probably used fake information other than your card details, it is still possible that we wouldn't be able to locate the purchase anyway.I strongly recommend that you work with your financial institution in order to secure your payment method and information.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On Mar 31, 23:16, I received the following email from NCSoft Support in response to my last request for a refund of store credit You may close my Revdex.com complaint # [redacted] and thank you for your assistance in providing and timely and satisfactory resolution to this matter.Regards, [redacted] ***
Hello Mr [redacted] Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support tickets (# [redacted] and all other associated tickets).I have forwarded this issue to our Payments lead and he should be in touch with you shortly with an offer as we'd like to accommodate if at all possible.Please understand that this will be the only offer we can make as these purchases (corresponding to a total of $1,160) were refunded to you and considered as fraudulent per your request.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )In light of what happened, I would like to offer you two thingsIf you would still consider playing the game, I would like to offer you to choose a new name for your character that we renamedWe should not charge you for this, and I'm sorry that our team mistakenly told you thisI will review the process with the team to make sure this doesn't happen again in the futureIf you instead want to go ahead and have us delete your account, we can work with you and remove your payment information as well as other sensitive account information from our database.Please let us know in the support ticket [redacted] which solution you would prefer as I instructed our team to update this ticket with the above information as well.Many thanks, [redacted] NCSOFT Customer Advocate
Hello [redacted] Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .I understand where you are coming fromEven though the item description on the store does specify the level restrictions [redacted] , the page you provided does notWe will be in touch with you via our support system to try and find a proper solution for you.Best Wishes, [redacted]
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your issue and I'm happy to see that it has been resolved via support ticket # [redacted] I would like to apologize for the inconvenience and I will personally look into why this happened[redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your issue and the support ticket (# [redacted] )I would like to reiterate the response you received from our support team, as this response stands.After reviewing your account, we have found that your purchase attempts were declined by your financial institutionWhen this happens, we are not given a reason of the declinePlease contact the financial institution for information about the refusalsOnce you have resolved the issue with your financial institution, try to make your purchase againYou should have no further issue.I have checked the purchase attempt once again and can confirm the above response.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comAs explained in my response to your other complaint, I have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game surveillance unit for additional review and investigationYou should have received an update about this a few days ago.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Ms [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] , and can only reiterate the response you received from our team:"To provide some background on our company, NCSOFT is the publisher of several online multiplayer PC games whose titles include Guild Wars 2, Guild Wars, Aion, Lineage 2, and WildStarAny charge(s) from us would be associated with purchase(s) made for or with one of those gamesIf you or a member of your household did not make a purchase involving one of these games then it seems that your billing information was used fraudulently.Regrettably, I have not been able to locate the reported charges using the information you have provided and our search capabilities within our payment toolsWhen fake information is entered for unauthorized transactions, it's extremely difficult to locate these transactionsThis is the reason why I suggest you work directly with your financial institution at this time as they can immediately dispute the charges and begin the process of refunding the funds that were used without your authorizationThey will also take the steps to ensure your billing information is secure and replace any potentially compromised cards associated with your accountYour financial institution can certainly contact us directly if needed, but it's difficult to locate these transactions unless your real information (first and last name, e-mail address...etc) was used."Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )Firstly, I would like to reiterate the response you received from our support team, as this response stands.This Guild Wars game account was permanently closed as a result of a chargeback that was processed by the issuer of the payment method used in the transaction where the Guild Wars Serial Code was purchasedThe owner of the payment method contacted the issuer stating that the transaction was made without their permissionUpon review, the issuer returned the money to the owner of the payment method resulting in a chargebackThe decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider and payment processor as well as the fees involved with a chargeback that our payment processor incurs as a result of the chargeback.I have to clarify that we have not been contacted by anyone prior to you, as chargebacks typically occur after an interaction between the owner of the payment method and the "issuer", which would usually be your bankI also have to specify that no other purchases were made for this game account, this is the only purchase made and the bank removed the money from us and returned it to the owner of the payment method[redacted]
Complaint: [redacted] I am rejecting this response because:The strikes on my account shot be removed entirely, I was not doing anything wrong of using any kind of third party programThou my account has been re-instated I demand the strikes against my account be removed! Regards, [redacted] ***
Hello,Thank you for your patienceI have reviewed the issue and your support tickets # [redacted] and # [redacted] Our team will be in touch with you shortly in order to provide you with an alternative solution to the issues you reportedWhile we might not be able to grant all of your transfer requests due to our internal policies, we should be able to communicate the reasons clearly and offer alternatives whenever possibleI therefore have to apologize for the confusion here.Regards,NCSOFT Customer Advocate
Hello Mr [redacted] ,I understand that you're not happy with our service, however this is not something that can be done this wayOnly a specific team within our department has the ability to remove your account from our databaseAdditionally, we only provide support to our players via our support systemWhat I can do is make sure your issue is being well taken care ofYou mention tracking, and this is also another reason.I'm not forcing you to be our customer and if you wish to have us delete your account, we will help you with that and I will personally follon your requestHowever, it can only be done via your support ticket # [redacted] or a new support ticket.Regards, [redacted] NCSOFT Customer Advocate
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )Unfortunately, our support team gave you the correct info hereEven though we would like to help you get your account back, it is impossible for us to do so as all non-migrated accounts have been deleted.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have investigated my claim again and have since overturned their judgement on my account Regards, [redacted]
Ncsoft Billing/support is incompetentI entered my credit card info to purchase subscriptionI receive receipt of the purchase stating "Your credit card has been charged" you subscription will auto renewThen NCsoft tells me you don't have subscription Why did Ncsoft send me an email receipt telling me I was charged Wonder how many paying customers Ncsoft lost Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: they can't seem to find it? I am attaching their REVERSALS, so either someone at the company is reversing things and deleting the fact that it happened or someone at the company stole my informationThe money has been reversed as the screenshot provesThey need to do further investigation on why they never found these reversals, why no one called after their "hour" policyI had to get the Revdex.com involved and this is why this is happeningI"m providing proofThey're notplease look over the reversals and the charges, maybe the numbers will help you locate your issue at your company Regards, [redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comAfter reviewing your support ticket # [redacted] , I'd like to inform you that I have forwarded your complaint to our game support teamThey will see if there's anything more that they can doIn the meantime, I can confirm that unfortunately our item logs for this incident are no longer availableI will talk to the team so that we can come up with an alternative solution to help you come back into the game.Regards, [redacted] NCSOFT Customer Advocate
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game team for additional review and investigationThey should have contacted you a few days ago already.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello [redacted] ***I'd like to clear up a few thingsAs explained earlier, the reason why our team asks for information is to try and locate the purchaseWithout any information, we simply cannot locate itAnd even then, because the purchaser probably used fake information other than your card details, it is still possible that we wouldn't be able to locate the purchase anyway.I strongly recommend that you work with your financial institution in order to secure your payment method and information.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On Mar 31, 23:16, I received the following email from NCSoft Support in response to my last request for a refund of store credit You may close my Revdex.com complaint # [redacted] and thank you for your assistance in providing and timely and satisfactory resolution to this matter.Regards, [redacted] ***
Hello Mr [redacted] Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support tickets (# [redacted] and all other associated tickets).I have forwarded this issue to our Payments lead and he should be in touch with you shortly with an offer as we'd like to accommodate if at all possible.Please understand that this will be the only offer we can make as these purchases (corresponding to a total of $1,160) were refunded to you and considered as fraudulent per your request.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )In light of what happened, I would like to offer you two thingsIf you would still consider playing the game, I would like to offer you to choose a new name for your character that we renamedWe should not charge you for this, and I'm sorry that our team mistakenly told you thisI will review the process with the team to make sure this doesn't happen again in the futureIf you instead want to go ahead and have us delete your account, we can work with you and remove your payment information as well as other sensitive account information from our database.Please let us know in the support ticket [redacted] which solution you would prefer as I instructed our team to update this ticket with the above information as well.Many thanks, [redacted] NCSOFT Customer Advocate
Hello [redacted] Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .I understand where you are coming fromEven though the item description on the store does specify the level restrictions [redacted] , the page you provided does notWe will be in touch with you via our support system to try and find a proper solution for you.Best Wishes, [redacted]
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your issue and I'm happy to see that it has been resolved via support ticket # [redacted] I would like to apologize for the inconvenience and I will personally look into why this happened[redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your issue and the support ticket (# [redacted] )I would like to reiterate the response you received from our support team, as this response stands.After reviewing your account, we have found that your purchase attempts were declined by your financial institutionWhen this happens, we are not given a reason of the declinePlease contact the financial institution for information about the refusalsOnce you have resolved the issue with your financial institution, try to make your purchase againYou should have no further issue.I have checked the purchase attempt once again and can confirm the above response.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comAs explained in my response to your other complaint, I have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game surveillance unit for additional review and investigationYou should have received an update about this a few days ago.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello Ms [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] , and can only reiterate the response you received from our team:"To provide some background on our company, NCSOFT is the publisher of several online multiplayer PC games whose titles include Guild Wars 2, Guild Wars, Aion, Lineage 2, and WildStarAny charge(s) from us would be associated with purchase(s) made for or with one of those gamesIf you or a member of your household did not make a purchase involving one of these games then it seems that your billing information was used fraudulently.Regrettably, I have not been able to locate the reported charges using the information you have provided and our search capabilities within our payment toolsWhen fake information is entered for unauthorized transactions, it's extremely difficult to locate these transactionsThis is the reason why I suggest you work directly with your financial institution at this time as they can immediately dispute the charges and begin the process of refunding the funds that were used without your authorizationThey will also take the steps to ensure your billing information is secure and replace any potentially compromised cards associated with your accountYour financial institution can certainly contact us directly if needed, but it's difficult to locate these transactions unless your real information (first and last name, e-mail address...etc) was used."Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )Firstly, I would like to reiterate the response you received from our support team, as this response stands.This Guild Wars game account was permanently closed as a result of a chargeback that was processed by the issuer of the payment method used in the transaction where the Guild Wars Serial Code was purchasedThe owner of the payment method contacted the issuer stating that the transaction was made without their permissionUpon review, the issuer returned the money to the owner of the payment method resulting in a chargebackThe decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider and payment processor as well as the fees involved with a chargeback that our payment processor incurs as a result of the chargeback.I have to clarify that we have not been contacted by anyone prior to you, as chargebacks typically occur after an interaction between the owner of the payment method and the "issuer", which would usually be your bankI also have to specify that no other purchases were made for this game account, this is the only purchase made and the bank removed the money from us and returned it to the owner of the payment method[redacted]
Complaint: [redacted] I am rejecting this response because:The strikes on my account shot be removed entirely, I was not doing anything wrong of using any kind of third party programThou my account has been re-instated I demand the strikes against my account be removed! Regards, [redacted] ***
Hello,Thank you for your patienceI have reviewed the issue and your support tickets # [redacted] and # [redacted] Our team will be in touch with you shortly in order to provide you with an alternative solution to the issues you reportedWhile we might not be able to grant all of your transfer requests due to our internal policies, we should be able to communicate the reasons clearly and offer alternatives whenever possibleI therefore have to apologize for the confusion here.Regards,NCSOFT Customer Advocate
Hello Mr [redacted] ,I understand that you're not happy with our service, however this is not something that can be done this wayOnly a specific team within our department has the ability to remove your account from our databaseAdditionally, we only provide support to our players via our support systemWhat I can do is make sure your issue is being well taken care ofYou mention tracking, and this is also another reason.I'm not forcing you to be our customer and if you wish to have us delete your account, we will help you with that and I will personally follon your requestHowever, it can only be done via your support ticket # [redacted] or a new support ticket.Regards, [redacted] NCSOFT Customer Advocate
Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] )Unfortunately, our support team gave you the correct info hereEven though we would like to help you get your account back, it is impossible for us to do so as all non-migrated accounts have been deleted.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have investigated my claim again and have since overturned their judgement on my account Regards, [redacted]
Ncsoft Billing/support is incompetentI entered my credit card info to purchase subscriptionI receive receipt of the purchase stating "Your credit card has been charged" you subscription will auto renewThen NCsoft tells me you don't have subscription Why did Ncsoft send me an email receipt telling me I was charged Wonder how many paying customers Ncsoft lost Regards, [redacted] **