Hello Mr ***,Unfortunately, this is not something we're going to be able to doAs our team explained, "a program specifically designed to make decisions for a player and to reduce or eliminate the amount of physical input necessary to play was detectedWe are unable to reveal further details regarding the detection." I understand that this is something you disagree with, but I am confident in our team's conclusion.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game team for additional review and investigationThey should contact you shortly.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr ***,I have reviewed the issue and your support ticket # [redacted] I can confirm that the expiration date was as advertised on the 3/22/I'm sorry to hear that you weren't able to use all the items you collectedI advise you to keep the items in case a future event allows you to use them again.Regards, [redacted] NCSOFT Customer Advocate
Complaint: [redacted] I am rejecting this response because:you are just being rhetorical in your response shucking all blame and accountability when clearly this is a standard practice with your company fleecing non member people of their monies as per a phishing schemethere are far too many complaints appearing against you for this to be a mere coincidenceI want a formal apology and lost time and anguish for you for your wrong doing Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game surveillance unit for additional review and investigationYou should have received an update about this a few days ago.Regarding your refund request, this is something you will have to bring up to our team via your support ticket if you still want to ask for it.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this was not an account holder that compromised my information as if it were they would have had to supply full information for you to accept it as payment for your merchandise, hence the reason for the phishing expedition from your so called support team asking for the last four numbers of my card ectI too run a business and know full well I need certain information to charge a cardthere is days of reading involving the exact stories and actions from your very company.I feel violated, you've cost me valuable time and money and a simple no harm no foul wont cut it just google your own number [redacted] and read up on thisIn my opinion there needs to be a full investigation on your ethics as businessmen and as a company dealing with the public online and across state lines and internationally Regards, [redacted] ***
Hello Mr/Ms ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ), and can only reiterate the response you received from the [redacted] Support teamPlease note that these are not automated responses, as this is something you were concerned aboutAnytime someone submits an appeal such as in your case, our team proceeds to double check the investigation that led the closure of the account to eliminate the possibility of a positive.Account [ [redacted] ] has been permanently closed for violations of the User AgreementThis account will no longer be accessible and can never be reactivated.Game logs of your account activity show conclusive evidence of third party software used in conjunction with the [redacted] serviceI am unable to provide you with any more detailed information regarding our detection methodsBy displaying the information we have collected and sharing this with you, we would be supplying you with data that could be used in the future to avoid our methods of identification and detection.You are welcome to submit additional questions, however, we do not want to give you the impression that anything you say or do will reverse or alter the decision to close your accountThe evidence has been reviewed by multiple team members and is no longer up for review.User Agreement [redacted] Rules of Conduct http:// [redacted] Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .I would first like to reiterate that, as our team explained, "your account was deemed ineligible because you didn't have a character that was at least level before November 15, which was noted in our announcement: "created before today, with at least a level character on it"Upon checking our logs, it wasn't until December 3, that you had one".That being said, I have contacted our team and they will be in touch with you shortly in order to provide you with an Explorer's pack as a sign of goodwill.Regards, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] , Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] and would like to offer clarifications on this firstOur team responded mainly to you reporting a problem with accessing the gameWe usually have to perform a check on the hardware you use to have more information in our hands in order to assess the issueOf course, you had other concerns that our team should have addressed, and for that I apologizeI have now sent your feedback to our production teamRegarding your other comments, I would like to assure you that we have put measures in place to deal with server population as soon as we possibly couldFor example, we restricted character creation on some servers as described in this forum post: [redacted] We also offered item transfers for the busiest servers as detailed in this other forum post: [redacted] We have communicated on the busiest servers to avoid throughout the launch of Blade and Soul on our forums and social media as soon as we identified which servers were the busiest and have now opened additional serversWe understand that you were frustrated with these issues and our teams tried their best to address themThat being said, I will not be able to offer you a refund while letting you use the product you wish us to refundBest Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,After further review, I have added days of Premium membership to your Blade and Soul accountHowever, the market cap is based on your current Premium rank, this is a feature that is working as intendedIf you think there is an issue with your market cap, please update your ticket # [redacted] with a screenshot of said cap and we will look into it.Thanks, [redacted] NCSOFT Customer Advocate
Hello Mr ***,Unfortunately, this is not something we're going to be able to doAs our team explained, "a program specifically designed to make decisions for a player and to reduce or eliminate the amount of physical input necessary to play was detectedWe are unable to reveal further details regarding the detection." I understand that this is something you disagree with, but I am confident in our team's conclusion.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game team for additional review and investigationThey should contact you shortly.Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr ***,I have reviewed the issue and your support ticket # [redacted] I can confirm that the expiration date was as advertised on the 3/22/I'm sorry to hear that you weren't able to use all the items you collectedI advise you to keep the items in case a future event allows you to use them again.Regards, [redacted] NCSOFT Customer Advocate
Complaint: [redacted] I am rejecting this response because:you are just being rhetorical in your response shucking all blame and accountability when clearly this is a standard practice with your company fleecing non member people of their monies as per a phishing schemethere are far too many complaints appearing against you for this to be a mere coincidenceI want a formal apology and lost time and anguish for you for your wrong doing Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ) and I have decided to send your appeal to the game surveillance unit for additional review and investigationYou should have received an update about this a few days ago.Regarding your refund request, this is something you will have to bring up to our team via your support ticket if you still want to ask for it.Best Wishes, [redacted] NCSOFT Customer Advocate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this was not an account holder that compromised my information as if it were they would have had to supply full information for you to accept it as payment for your merchandise, hence the reason for the phishing expedition from your so called support team asking for the last four numbers of my card ectI too run a business and know full well I need certain information to charge a cardthere is days of reading involving the exact stories and actions from your very company.I feel violated, you've cost me valuable time and money and a simple no harm no foul wont cut it just google your own number [redacted] and read up on thisIn my opinion there needs to be a full investigation on your ethics as businessmen and as a company dealing with the public online and across state lines and internationally Regards, [redacted] ***
Hello Mr/Ms ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket (# [redacted] ), and can only reiterate the response you received from the [redacted] Support teamPlease note that these are not automated responses, as this is something you were concerned aboutAnytime someone submits an appeal such as in your case, our team proceeds to double check the investigation that led the closure of the account to eliminate the possibility of a positive.Account [ [redacted] ] has been permanently closed for violations of the User AgreementThis account will no longer be accessible and can never be reactivated.Game logs of your account activity show conclusive evidence of third party software used in conjunction with the [redacted] serviceI am unable to provide you with any more detailed information regarding our detection methodsBy displaying the information we have collected and sharing this with you, we would be supplying you with data that could be used in the future to avoid our methods of identification and detection.You are welcome to submit additional questions, however, we do not want to give you the impression that anything you say or do will reverse or alter the decision to close your accountThe evidence has been reviewed by multiple team members and is no longer up for review.User Agreement [redacted] Rules of Conduct http:// [redacted] Best Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .I would first like to reiterate that, as our team explained, "your account was deemed ineligible because you didn't have a character that was at least level before November 15, which was noted in our announcement: "created before today, with at least a level character on it"Upon checking our logs, it wasn't until December 3, that you had one".That being said, I have contacted our team and they will be in touch with you shortly in order to provide you with an Explorer's pack as a sign of goodwill.Regards, [redacted] NCSOFT Customer Advocate
Complaint: [redacted] I am rejecting this response because: They still have failed to reestablish my stuff Regards, [redacted]
Hello Mr [redacted] , Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] and would like to offer clarifications on this firstOur team responded mainly to you reporting a problem with accessing the gameWe usually have to perform a check on the hardware you use to have more information in our hands in order to assess the issueOf course, you had other concerns that our team should have addressed, and for that I apologizeI have now sent your feedback to our production teamRegarding your other comments, I would like to assure you that we have put measures in place to deal with server population as soon as we possibly couldFor example, we restricted character creation on some servers as described in this forum post: [redacted] We also offered item transfers for the busiest servers as detailed in this other forum post: [redacted] We have communicated on the busiest servers to avoid throughout the launch of Blade and Soul on our forums and social media as soon as we identified which servers were the busiest and have now opened additional serversWe understand that you were frustrated with these issues and our teams tried their best to address themThat being said, I will not be able to offer you a refund while letting you use the product you wish us to refundBest Wishes, [redacted] NCSOFT Customer Advocate
Hello Mr [redacted] ,After further review, I have added days of Premium membership to your Blade and Soul accountHowever, the market cap is based on your current Premium rank, this is a feature that is working as intendedIf you think there is an issue with your market cap, please update your ticket # [redacted] with a screenshot of said cap and we will look into it.Thanks, [redacted] NCSOFT Customer Advocate