A I C Construction Ltd.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory in the sense that they have forwarded it to the proper teamHowever, I will re-open the claim or file another claim is the newly assigned team does not provide me with a satisfactory response Regards, [redacted] ***

Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the RevDex.com. After reviewing your account [redacted] , I have found no sign of it being locked, either temporarily or permanently. You should be able to play Blade and Soul on this account without any issue.... I can actually see that you logged into the game today.Please let us know if you still need any help via our support site here: https:// [redacted] Regards, [redacted] NCSOFT Customer Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12547691, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Your tech support asked me to DISABLE WINDOWS FUNCTIONS WHICH I WILL NOT DO: "Click on the ""Services"" tab and check the ""Hide All Microsoft Services"" check box near the bottom, then click the ""Disable All"" button(You MUST click ""Hide all Microsoft Services""This is not a program I installed, this is WINDOWS OS which is the operating system every new computer comes equipped with.Not only that your support team threatened and acted on this threat: "Also,please be aware that you're account will be permanently banned once the dispute you've process has been completed" I just tried to logon to my account and I can'tyour company BANNED MY ACCOUNT AFTER TAKING MY $(USD) - so I can't even try and re-install the game and "work" with your terrible support staff againYou literally took my money (I PAID FOR A SUBSCRIPTION), made the game inoperable, then banned my account b/c I filed a complaint with the Revdex.com and PayPal which is my RIGHT as a consumer.I have never heard of customer service threaten and act on that threat and make a customer literally jump through hoopsI can't believe a company as large as NCSOFT is fighting a customer for a $(USD) refund when you look at all the facts I did nothing wrong and had good intentions of being a faithful long time player of Blade and SoulAgain, the MAJORITY of the NCoins used was for a subscription package which I can't use anymore since the game WILL NOT WORK on my computer and the fact your company BANNED my account.I have also attached the "Banned Account Screenshot" as well as the "NCSoft Ticket Correspondence" for the review of the Revdex.com and to NCSoftThis shows I did everything except DISABLE Windows functions (I will not compromise the security of my WORK computer) and to prove my account was banned for FILING A COMPLAINT.Please do the right thing and refund my money [redacted] ***

Hello Mr [redacted] ,I have reviewed the issue and your support ticketsAfter further investigation, I have contacted our Fraud department and they will be in touch with you shortly in order to provide you with more information and a solution to your problem.Regards, [redacted] NCSOFT Customer Advocate

Complaint: [redacted] I am rejecting this response because I supplied a list of items to customer service that was on my previous account that I wanted added to the new accountWhat I'm asking for is not impossible because they are able to create whatever items they want at anytimeThey do this all the time during events and through their in game and out of game storeTheir solution at tge moment to provide me with "some" NC Coin to spend in their online and in game storeThis is unacceptable as it does not replace the impossible items I had previously aquiredHere is the list of items that were lost when my account was inadvertently deleted by NC Soft: +Zaken Earring, +Baium Ring, +Frintezza Necklace, Orfen Earring, Core ring, +Soul Bow, +Mamba edge Dual daggers, +Crystal Dagger, +Mithril dagger, +Immortal Leather armor set, +Icarus Spitter, +Skull Edge, +Angel Slayer, +Draconic Bow, +Requim Thrower, and roughly million adenaWhat I'm asking for is just what I can remember from my account; there was far more items that I cannot rememberAnother thing to note is that other players on the server are so far ahead that these items would not place me at an advantage by any meansThese are the just some of the items that were in my possession that are absolutely not easily aquiredAnother thing to note is that correspondence with the game support staff is that their tone changed from "we don't replace items" to "we can't verify" you had those items." So the issue becomes clearer that it's a matter of not wanting to fix the issue and not so much that they are sorry and cannot fix the problemI simply want the above items I had before on my new accountThat's allI don't think it's too much to ask forLet's remember they are a software company and they cannot create or take away anything they want when they want according to their EULASo once again, please replace the items above that were taken from meI'm sorry you cannot verify that I had those items, but let's remember I have been a customer since when this game was in beta testing and the last thing I'd do is lie to the developers of the one game I enjoyI guess you will just have to trust a long time customer and supporterI hope you dont choose wrongThanks Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello Mr ***,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support tickets # [redacted] and # [redacted] .Regarding the scam issue reported in ticket # [redacted] , we did investigate and take the appropriate action against the reported accountHowever, as explained by our team, "since NCoin can only be purchased using real money, trading gold for anything that was purchased with NCoin is considered a real money transaction." "These kinds of trades are not supported or intended by NCSOFTIf it were supported, there would be an in-game system that would easily allow this kind of trade and it would have safeguards in place." I will add to this explanation that there is a system for you to either purchase NCoin with real money legally, or to purchase [redacted] coins with gold"Because this trade is not supported by NCSOFT, we cannot reimburse any lost items and/or currency."Regarding your lost gold issue reported in ticket # [redacted] , our team provided you with the correct answer as wellAs they explained, "we would not be able to restore the lost gold as auction/bidding purchases are legitimate transaction between playersPlease note that players can always check the current price before placing a bid." I'd like to add that there is no way for us to verify that your bid was a mistakeThe gold was distributed among all players and we are not able to reverse the bidding process.I know this is not the answer you wanted to receive, but my hands are tied.Best Wishes, [redacted] NCSOFT Customer Advocate

Complaint: [redacted] I am rejecting this response because: After having the account ban removed I was rebanned the next day and am currently receiving the same copy pasted responses from your customer supportPlease see attached image for reference.Honestly this is getting tiresome, I seem to be flagged somewhere for daily bannings and talking with a few people on Reddit I'm not the only one Regards, [redacted]

Revdex.com:Dear [redacted] ,Yes I got back from work and was able to login to the game but forum is still blocked from postingPlease review my post as they are not "Posting Cheats, Hacks or Exploits (with intend to spread)"I know my ENGLISH very perfectly well and I hate being accused of accusationsI was posting about complains people using BOT and HACKS which i'm pretty sure you yourself know what is going in your gameThe spamming on the global chat of gold sellerseveryday I log in I have to block and spamNow they are sending invites spamsThey even whisper spamsPvP Arena you can't even playout of games maybe you'll be lucky to play vs a HUMAN rather than BOTI'm well aware what are BOTs and which are notMy younger brother account can't even purchase NCoins because it is restricted email [redacted] I have wrote to Customer Support and they are still not lifted or able to purchaseIf you want to deny paying customers then better just enable the MAILING systemWe have to PAY to use MAIL in the gameHow ridiculous is thatWhich I don't mind and i'm willing to pay and yet your SYSTEM doesn't allow me to do soI have played NCSOFT games since the company started way back with Lineage, City Of Heroes, Lineage IIGW and GWdue to my absence my account was removed and no longer availableI understand this how your company do business but seriously I have been reluctant to play Blade and Soul it is because old friends of mine asking me to playWhen I say old I mean literally old in ageI'm btwA Founder and CEO of companiesGames helps us pass our time but seriously it is not a relaxing game and more of stress game due to all unsolved issues.My apologies if you find my complains annoying but i'm just one of the very few customers who cares about the games we play and paid forIf you can't appreciate your paying customers then i'm sad for you guysI hope all this can be solved which I believe my younger brother account issue can be solve easily just by lifting the restrictionI hope that is enough to sum up to my dissatisfactionSorry about the facebook spam on NCSOFT because of my rage of being banned Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was talked down to by the Game Master Staff Team of Blade and Soul during my entire ticket ordeal This included multiple attempts at semantics and word twisting, where they took my words at LITERAL value and insinuated that I was lying by giving conflicting stories (which is completely false): To quote a GM Staff Member: "Also we cannot regard it as an act of scamming based on what you have stated "I felt I should help the clan out" but then you said you are "COERCED" which is contradicting." (I was not contradicting myself at all, and this statement made by myself will demonstrate the abject lack of care and understanding the staff member boorishly provided: Me: "It is not contradicting because the first instance was my own will, I donated the 600g in materials to help the clan out In the second instance, I was asked to donate more materials (I suspect the leadership planned to kick me as soon as they had everything, as they urged me to give everything I had left to the clan master), including glacial waters and my stingers [not mentioned but the stingers are worth more than what I donated previously] I only gave up the glacial waters, and when they had all that they could take from me, since I did not give up the stingers, they quickly removed me from the clan.") Instead of trusting me as a valued customer, I feel like I am being unfairly scrutinized and discriminated against Another instance was when the word "robbed" was looked up and a LITERAL definition was provided in order to debunk my argument, the definition completely ignoring my case and talking about situations that did not happen The word "robbed" was used by me to indicate that I was unashamedly swindled The Lead Game Master warped this statement to say: "You can't be robbed of items donated to the Clan, as Clan members are not initially able to attack you and because the items are donated You might be attackable by a fellow Clan member if you voluntarily wear an outfit of a faction that's opposite of the one that they are wearing (exBamboo Guard/Blackram; Stratus Empire/Tyrian Cult, etc.) These safeguards essentially rule out being a victim by means of force, or a fear of force, for robbery." This response demonstrates a lack of understanding and caring by the Game Master Staff Not once did I present a case that indicated I was attacked or threatened This series of tickets and my problem is a result of poorly written game terminology that does not properly stress the permanence of an action, the abuse of other game members, and NCSOFT's lack of understanding and unwillingness to enforce proper game etiquette I do not feel I have been respectfully treated at any point by the Game Master Staff, though the response given to the Revdex.com is DEFINITELY a welcome and positive step in the right direction in terms of thoughtfully crafted and articulated responses, though I do not feel my problem is resolved Until the Game Master Staff treats me with respect, ceases condescending talk to me, and reimburses me my items, I am afraid I will be unable to accept their apologies for providing poor customer service and discriminating against me I will not be returning to the game, or recommending NCSOFT products to anyone as long as my problem is unresolved Thank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meGood eveningI just wanted you to know, that even though NCSoft said that further emails may be ignored, they have unlocked my accountI am not sure if it was due to an email I sent, or information that you sentEither way, I would like to thank you for your help with this matterThank you for your fast response and all the assistance you give consumers every day.I am not sure this issue would have been resolved, much less in a timely manner, without your assistance.Thank you again.Sincerely, [redacted]

Hello Mr **,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .Unfortunately, the information your received from our team is correctAs they mentioned earlier, "At this time, we recommend that you contact the financial institution associated with the PayPal account to cancel the chargebackIf the chargeback is not canceled and the funds are returned to the account owner, your game account will be permanently closed." And this is what happenedPlease understand there is no option for us to have you "pay what was charged back" so that we can unlock your account.We do not want to lock accounts and/or lose customers, but in that case we have no other choiceAs mentioned in your ticket, "our decision to close an account in the event of a chargeback or PayPal reversal is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that we incur as a result of the chargeback."Best Wishes, [redacted] NCSOFT Customer Advocate

Hello Mr [redacted] ,Thank you for contacting NCSOFT Customer Care through the Revdex.comI have reviewed your support ticket # [redacted] .It looks like the issue is now resolved as it was clarified that the initial account you mentioned was moved to the EU datacenter and therefore the original NA account was removedI'm happy to see that you found the account you were looking for! If there's anything else we can do for you, please update your support ticket and we will come back to you as soon as possible.Best Wishes, [redacted] NCSOFT Customer Advocate

Hello Mr ***,It is clear to me, from reviewing your support ticket, that you already had made the decision to stop playing the game while we were troubleshooting your issue and therefore asked for your money backHowever, as you partially or fully used what you purchased, we will not able to offer you a refund.Since the PayPal disputes have been resolved, we will however re-open your account shortly.Regards,*** ***NCSOFT Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Mr ***, I have reviewed the issue and your support ticket # *** and related ticketsI’d like to clarify that anything that you cannot do yourself in the game as a player and that we would do for you would break the game mechanics by definitionWe only perform such actions in very
particular circumstancesIn your case, our team explained that these items are not eligible to be transferred as you can simply re-obtain them with your other character(s)We understand that you may hear from other players that a number of items have been transferred by our team in the past, but I hope you can understand that we do not base our decisions on hearsayWe looked at your request as we would look at any other and made a decision based on our internal processes I understand that you do not want to play your Blade Master anymoreIt will require a significant amount of time to strengthen your new character and that’s a decision we cannot make for you Regards,

Hello Mr ***,Thank you for your patienceAfter additional reviews, our game surveillance unit has decided to uphold your appeal as they were able to confirm that you and the other players involved repeatedly abused the unreachable locationIt is clear that this incident was not accidental and this is why these accounts will remain closed.Best Wishes,*** ***NCSOFT Customer Advocate

Complaint: ***
I am rejecting this response because: this is not an acceptable responseI will contact both PayPal and my bank to see if the charge back can be reversed for the sums of $and $USDIf they cannot cancel the charge back and you still refuse to give me an option to get my account unlocked, I will retake all the money I have ever spent on this game for fraudulent business practicesNote that this will result in **ndreds to thousands of dollars spent over several accounts spanning a year of payments to your company.I have supported your company tirelessly through this game, and this is not an acceptable way to scam your customers out of an account because of your "agreements"I've never met a company that won't take the customer's money in reparation for something out of their controlThat's the most asinine business practice I have ever heard of; is it a result of being lazy? I've never heard of this happening to anyone before. One option results in your company regaining the value of the NCoins that I spent on my account + feesThe other option results in cutting all ties with your company and returning thousands of dollars to my bank account
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** the ticket number is Request #