A-L Financial Corp.

Mrand Mrs [redacted] purchased a Harley Davidson on 07-15-with an interest rate of 23.50% ( fixed rate)Amtto Finance was $Interest gets added to account every 25th of the monthThe total amount she is disputing $is the amount of interest added to account since the day she opened acctWe will mail copy of her payment history including interest accrued to her account.Every month when she receives a statement she can take the balance showing and deduct her payment but when interest gets applied on the 25th the balance will be a little higherIf she has questions we will be more than happy to explain it to her when she receives her copies.Thank you Tell us why here

[redacted] defaulted on her payment plan back in SeptemberWe did not receive her payment for that month after phone calls to her cell phone numer.We summited default package on 10-24-account was already past due paymentsPackage was already sent out when we received $by mail , that amount was posted to her account on 10-30-that payment covered SeptemberWe attempted to call her and left voice mail for her to contact our office, we never received call On December 5th we got a phone call from her asking if we got her payment We explained to her that she should not send cash, she should send money order or check We explained to her that we received her November payment and she was still due for December and she said she was aware and disconnected the callThank you [redacted] Asset Recovery Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the response due to several reasons, I never signed anything stating that I agree with their policyIn their response they never mentioned that I told them that the bike was repaired when I delivered the check to them and after giving them a $7,check they told my wife that I still owe them for June's loan paymentAfter reviewing my loan papers I noticed that I was charged $more than I should have been to the total loanI have also filed a complained with the [redacted] , but that was before I noticed the $difference Regards, [redacted]

I haven't received anything from them with in the past monthOnce again I will not verbally speak to these people and if they contact me it MUST be by written form

Customer has not complied with terms and conditions of the Contract she signed.In order to help her find a solution she must contact our office
Thank you

I have never had such an unpleasant experience in my life as I have had with A L Financial and it's not even my loan companyThey are rude and committed breach of contractThe people that work there, especially *** *** she is very rude to customers and parents on the phone and in personI beleive she is discriminating against my daughter The worst car loan company in Tucson Run if they mention this place to you...I would rather pay 50% interest than deal with them

Do not get a loan through this bank no matter how desperate you areDo your researchI got a car loan from this bank last December at 22% interestNot really knowing much about credit or loans since it was my first loan I signed my life awayBig mistake! They don't have an online computer system which I feel sets people up for failure because mail does get lostSo you have to send a check every monthSo Stone AgeLuckily I only had to deal with this bank for months because my mom helped me pay off the car in AugustSo here it is almost December and I still don't have my titleThe title lady is giving my the run around and not returning my phone callsWhen I call and ask for a manager she all of a sudden comes to the phoneBasically she lost my titleShe has no idea where it is but apparently it's in someone else's name and still in CaliforniaThat makes me feel really nice ::rolls eyes:: I basically think they put me out $10,My advice again no matter how desperateGet a bank that has an online system so you can see exactly where your money is going, read reviews and definitely do not go with AL financial

The representatives from our office will attempt once a day to reach out to our past due customers and leave a message for a phone call back.We have been reaching her via mail, via telephone and have not received any response.Mrsand Mr***- *** have a default account that is several
months past due and refuse to resolve this issue.They must contact our office during regular business hours as soon as possible.Thank you

I have never had such an awful experience in my life as I have had with A L FinancialThey are rude, they lie, they falsifye documents and commit breach of peace on a daily basisThe people that work there, whatever there position may be, are very rude to customers on the phone and have to sense of conductTerrible company

This company is not the bestHowever, it is a final chance to get a carDo not hesitate to ask questionsWhen your payment is due, what are the fees for different forms of paymebts, late payment fees,grace periods, ETCIt is a sttrict policy and you should know they dont hesitate to call you so dont hesitate to call them when you have problems or issues or just questionsAlso know the vehicle your getting is a sub par quality and can have issuesIt is not their problem when it breaks downThat is the warranty that is offeredI suggest unless you need a car to wait and build your credit

We apologize for all the inconvenienceWhen a customer is over days past due and we have no arrangements the account than is assigned for repossessionarial, sans-serif;" />
We have now resolved the matter and ***, *** has the vehicle back

In response to complaint ID # [redacted], A-L Financial Corp. company policy on all reparable claims is as follows:If at any point our collateral is damaged due to an accident, the insurance company must complete an evaluation. At this point, if the adjuster claims that the collateral is reparable,...

the insurance company then issues a check for repairs payable to the repair shop & customer, or payable to the lienholder & customer. If the check is payable to a body shop and customer, both parties endorse the check and the collateral gets repaired. When check is payable to lienholder & customer, A-L Financial Corp. requires that all repairs be completed prior to endorsing check. This policy has been in practice for over 40 years and never have our customers experienced any difficulties obtaining repairs. The reason behind this set policy is to ensure that the collateral is 100% repaired with funds allotted per incident. A-L Financial Corp. would suffer great losses if our customers were to partially repair the collateral in an attempt to retain most of the proceeds for personal use. For instance,if a repossession were to take place at any point in time after a damaged collateral was not completely repaired, the unit would sell for far less than the wholesale value, therefore creating a great deficiency for both parties. This being said, on June 23rd 2015, A-L Financial Corp. received a phone call from Heather [redacted] inquiring about how she could possibly obtain endorsement of an insurance check which was payable to A-L Financial Corp.andcustomerin the amount of $7,040.54. First, our customerwas informed that we would be unable to endorse the check until all repairs were completed. Second, we advised Mrs. [redacted] that she could also contact her insurance provider and request that the check be re-issued payable to customer & body shop if the first option did not appease her. Thirdly, we advised Mrs. [redacted] that all proceeds from the check could instead be applied to the principal balance of loan if she decided against the first two options. Mrs. [redacted] disconnected the phone call without agreeing to any of the suggestions. On June 26th 2015, Mr. [redacted] personally brought the check to our office and was very pleasant to deal with. He had no questions and just asked for us to apply the proceeds to his account balance. On June 29th, 2015, Mrs. [redacted] called our office to inquire what herpayoff balance was and nothing further was discussed. At this current time the payoff balance good through July 10th 2015 is $1,269.36. Unfortunately, because of the policyA-L Financial Corp. has in place regarding reparable claims, which was fully discussed with our customer, we are unable to forgive the remaining balance and it is due to remain in effect until account is paid in full.  Should anyone have further question please feel free to contact our office at ###-###-####.

Customer has not complied with terms and conditions of the Contract she signed.In order to help her find a solution she must contact our office. Thank you

Mr. and Mrs. [redacted] purchased a 2004 Harley Davidson on 07-15-2015 with an interest rate of 23.50% ( fixed rate)Amt. to Finance was $8336.58 Interest gets added to account every 25th of the month. The total amount she is disputing $1542.58 is the amount of interest added to account since the day...

she opened acct. We will mail copy of her payment history including interest accrued to her account.Every month when she receives a statement she can take the balance showing and deduct her payment but when interest gets applied on the 25th the balance will be a little higher. If she has questions we will be more than happy to explain it to her when she receives her copies.Thank you   Tell us why here...

This Place employs the rudest, unprofessional people I have ever had the displeasure of dealing with. Why would a company allow their employees to treat their customers like garbage will be trading in my car shortly and would rather ride a bike then take a loan from the psycho woman who is in charge in the Glendale CA office. Stay away they are loan sharks who bully people. Read the yelp reviews their the same complaints from person to person.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response due to several reasons, I never signed anything stating that I agree with their policy. In their response they never mentioned that I told them that the bike was repaired when I delivered the check to them and after giving them a $7,040 check they told my wife that I still owe them for June's loan payment. After reviewing my loan papers I noticed that I was charged $110 more than I should have been to the total loan. I have also filed a complained with the [redacted], but that was before I noticed the $110 difference.
Regards,
[redacted]

in January 2013 I purchased a vehicle, AL Financial Corp is my lien holder. when I ask if they report all to the Revdex.com and credit as well they said yes, we report everything, after 1yr and 3months I have not seen al financial report anything on my credit im not even able to see that I have a loan with them, so what good are they if they not reporting to make my credit better. today I tried to apply for a loan to refinance and lower my interest and I was denied due to not having enough credit history. I also called al financial today 4/21/14 and recorded the converstation and the girl that answered told me that they do report to Revdex.com and my credit. it looks like they are not being honest with their clients.

The representatives from our office will attempt once a day to reach out to our past due customers and leave a message for a phone call back.
We have been reaching  her via mail, via telephone and have not received any response.
Mrs. and Mr. [redacted] have a default account...

that is several months past due and refuse to resolve this issue.They must contact our office during regular business hours as soon as possible.Thank you.

Mr. and Mrs. [redacted] signed a Retail Installment Sale Contract-Simple Finance Charge (LAW 553-AZ-ARB-eps 1/14 v1) on November 25th 2014 assigning A-L Financial Corp. as the new lender/leinholder. By signing said document, the [redacted]'s agreed to A-L Financial Corp. policies and procedures. The [redacted]'s signed a contract of 42 monthly payments in the amount of $299.15 with an annual interest rate of 21.50%. On March 30th 2015 A-L Financial Corp. processed a due date change for the [redacted]'s changing the current due date from the 9th to the 25th of every month. After reviewing the account history, A-L Financial Corp. has found no discrepancies with the current balance. Attached is a copy of the [redacted]'s entire loan history with A-L Financial Corp along with a copy of the original contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint had nothing to do with my account but everything to do with how they conduct their business.  [redacted] has gotten into many yelling matches with me and I am constantly being threatened to have my car repossessed. I should not be threatened every time I turn around. I am not always able to call as their hours of operation conflict with my work hours and I am not able to make calls while at work. They are not open on weekends so I am not sure when they propose I call. I want [redacted] taken off my case as well as her direct supervisor.  I do not want to deal with them for the remainder of the time of me paying on my car. I appreciate the office manager as she does not raise her voice to me nor threatens me instead fully explains how it affects my account when late...in a CALM TONE unlike [redacted]. I do the best I can and have only been 30 days past due once...MAYBE twice. I have only been behind since February due to [redacted] lack of communication in better explaining how it works when I only pay 75%. 
Regards,
[redacted]