A & M Transmission Automotive Repair Service Reviews (29)
Complaint ID #[redacted] did receive a free inspection but because his vehicle needed an electrical diagnosis, we informed him it would cost him to further diagnose what needed to be done to the vehicle. At that point he agreed to it. After quoting him what it would cost to fix the...
vehicle he declined most of the work that was needed and just a portion that would at least get the car up and running. The total was around $1300.00. He then called us back and told us that he will bring his own parts and to just charge him for the labor. We told him we do not warranty parts that the customer brings us. We have a big sign posted in the lobby that clearly states “We do not warranty any labor on used parts or parts from customers”. He was upset that we would not warranty his parts so he decided to just come and pick up the vehicle. He was only charged for what he agreed to which was the $475.00
I am rejecting this response because: they are lying!!! I thought they were fixing the fuel injectors. I don't even know what an O ring is and was not asked ahead of time. Didn't know what they did until I got the bill and paid it. and it STILL leaked gas!!! When I got the original repair my serpentine belt was fairly new and NOT broken, ragged or anything else. First they said it was something else then, without showing me any of the supposed broken items, proceeded to fix more than I had bargained for. With my car torn apart I was told it was over $2300 to fix it which was ridiculous but I had not choice other than to have my torn apart car towed elsewhere. They offered the loan after I told them I just didn't have that kind of money. On the second repair I was stuck paying almost $300 for some O-rings which cost less than $10!!! and it did not stop the gas leak either. My radiator did NOT have a hole in it, it was leaking from where the hose hooked onto the radiator at the top. I know because I had it looked at before and I did NOT authorize them to fix that to begin with.
They have a reputation for jacking up the repairs, not letting customers see the broken parts as they are supposed to do. And doing shoddy repair work. Plus they disconnected my horn, never hooked up the temperature guage. They are incompatent to say the least.
Believe me when I say I am bad-mouthing them all over town. As I said, [redacted] and other places have heard complaint after complaint against this company. Every mechanic I talk to says they are supposed to show you the broken parts and give you a choice as to whether it is paramount that it be repaired right away or if it can wait. They show you the cost of the new parts and the charges for the labor ahead of time. None of which this company did. They just sat me in the waiting room for hours while they did whatever they wanted to do and then charged me for stuff that could have waited. All I wanted was the one thing fixed. Actually they could have removed the darned air conditioner because I never use it any way but I was not give that choice either!!!!
They should not be allowed to arbitrarily fix things without asking permission first and then charging outrageously for it.
I am rejecting this response because:
Yes it is true that we got the quote first for the front brake pads, and then my husband went back to request for the back brake pads. We had to wait for the person that worked there to take us home. The girl that was in the register had enough time to make changes and add the back brake pads. She didn't forget to added to the quote. That she forgot to add in the quote was the fluid flushing that was the difference. She never said that the quote wasn't without that additional service. The girl called me to tell me that my car was ready, but she never mentionated the difference for the additional service. If she had my phone number, she could call me to tell me the final price and avoid this kind of confusions. And if a service is added, she could call me to see if I approve it. And about their vocabulary there are no excuses for that, they need to treat their customers with respect.
I am rejecting this response because:
I was told that I was going to be receiving a written quote on how much everything would be. We did not converse anything regarding taking apart my cylinders or head. That's why nothing was signed. I needed to see the pricing to take it apart in writing. Also I live one block away from this shop, I would have not had a problem picking up the car at any time. Would have gladly paid for a tow truck. Second, the reason I was not able to pick up the car was for the fact the it was on a lift in the shop. This was purposely done so that I could not get it back. I would see my car in the shop everyday I came home from work. I would not have any problem with this company if they would just have givin it back. Not the letter she sent me which I still have says, that my car was fixed and here is everything that had been done. I actually know for sure it wasn't fixed because I would see thier workers pushing it into different spots on several accessions so that they could work on other cars on the lift and then put mine back on the lift so I couldn't pick it up. They specifically told me that I couldn't get my vehicle unless I paid them. I may also have some pics of them doing this being that I lived down the street and saw it almost every day.
I am rejecting this response because:
[redacted]I was told that I was going to be receiving a written quote on how much everything would be. We did not converse anything regarding taking apart my cylinders or head. That's why nothing was signed. I needed to see the pricing to take it apart in writing. Also I live one block away from this shop, I would have not had a problem picking up the car at any time. Would have gladly paid for a tow truck. Second, the reason I was not able to pick up the car was for the fact the it was on a lift in the shop. This was purposely done so that I could not get it back. I would see my car in the shop everyday I came home from work. I would not have any problem with this company if they would just have givin it back. Not the letter she sent me which I still have says, that my car was fixed and here is everything that had been done. I actually know for sure it wasn't fixed because I would see thier workers pushing it into different spots on several accessions so that they could work on other cars on the lift and then put mine back on the lift so I couldn't pick it up. They specifically told me that I couldn't get my vehicle unless I paid them. I may also have some pics of them doing this being that I lived down the street and saw it almost every day.
Customer came to A & M Transmission and complained that her car was not running good and making a loud noise. After checking out the vehicle without charging Ms. [redacted] a fee, we noticed the compressor on her car had locked up and needed to be replaced. The lock caused the pulleys and belt...
tensioner to fail, which also needed to be replaced. Ms. [redacted] had a few leaks, valve cover gaskets and oil pan gasket which needed to be fixed. The Radiator had a crack and was leaking antifreeze. We gave her a estimate on which it would cost to fix, and also gave her a huge discount to help her out. She asked about our financing, which she qualified for $2000. She was so happy that we had helped her that she was giving everybody hugs. 2 months later she brought her vehicle back to us and had some other complaints. We checked the vehicle out and told her she needed spark plugs and also her fuel injectors needed to be replaced. She asked if we could just get the spark plugs done and only do the o rings on the fuel injectors because she did not have the money to get the fuel injectors done. So we replaced the spark plugs and the o rings and advised her to get the fuel injectors as soon as possible.Everything we replaced on her vehicle has warranty on it, which she was told when picking up her vehicle. Never once had she come by A & M Transmission and complained about the service we provided.
In regards to the customers complaint. The customer came in wanting a quote for the brakes on his vehicle front and back. After giving him a quote he stated he only wanted the front done. Upon leaving he stated, go ahead and do the rear also. When the customer came with his...
wife, they paid for the brakes and took their keys. On the way out she questioned why the amount was more then the original quote. We explained that her husband authorized us to do the rear pads as well. If you will look at the documents I have attached you will see that the amount she is requesting is for the rear pads, which at this time she has on her vehicle. She stated that we need to honor the original quote, and I stated that the quote was without the part for the rear pads.
The customer knows that she has both front and rear pads on the vehicle, and her husband authorized the work.
Mr. [redacted] had his car towed to our shop on 8-14-2014. At the time [redacted] was informed that it could be just a sensor which could be a minor fix. After taking a look at the car the following day, we realized it was more than a sensor, it was something wrong with the cylinder heads. [redacted]...
was contacted and informed that the heads would have to come out and sent out to a machine shop to get examined. He was informed that the least would cost him was around $800 and anywhere up to $2700 depending on if the timing needed to be done along with the cylinder heads and the extent of the damage. He authorized the heads to be removed and examined. [redacted] states that I had no understanding about the vehicle but that is not true. I was present at the time [redacted] talked to him about the situation of the vehicle and that it would cost him around $2700.00 to be fixed. We called him numerus times to come pick up the vehicle but he said he did not have the money for it. After a few months and no payment, I sent him a registered letter and explained to him that I would have no choice but to put a mechanics lien on the vehicle. He was upset and called us stating he did not authorize the work. I then explained to him if you did not authorize the work why is your vehicle still here. We do not work on a vehicle unless the work is authorized. He was upset and cut the phone. He did ask if he came up with $2000.00 would we release the vehicle, and I told him that we may consider that and the remaining we would make payment arraignments. I never heard back from him.
I Took my car to A & M Transmission Repair Service because it was not starting properly. I was told by the manager that they would put my car on their machine to dignose the problem and at that time they would be able to tell me what the problem was with my car. after about 45min. themanager returned to tell me that my starter was bad and I needed a new starter. which was $466.65. He assured me that The starter was my Problem. I agreed to allow A & M Transmission To Repair my car. After about 2hours I returned to pick up my car I payed A & M Trasmission repair job that was suppose to be done but, after I got to my car the very same problem that I took my car in to be fixed I was stillhaveing. after I complained about It the manager replyed that it was another problem he then said that it was the ignation switch, he nevermentioned the ignation switch in the dignocis test only after he receivedmy $466.55 and after I complained that my car is still doing the samething it is doing when I bought it in He did not offer to correct my problem and he still kelp my money.$466.55 the cost of the