A Plus Power Washing

? ? Hello - I am [redacted] , Office Manager for Grass Works, I am responding to the complaint # aboveOn June 16, - ? I sent a crew to the home to perform an aeration, at that point the aeration was completed & the customer was told in email that she would be billed once services are completedI tried to use the cc on file & the card was declined, I emailed her and she said she wanted to close out he account and would mail check US mail that day -? ? I told her the account would be closed once check is receivedWe have no problem going back out if there is an issue with our work - the issue here is she waited almost weeks to contact us to say she didn't think the yard was aeratedThe holes will naturally wash away immediately with rain & it rained constant for that weekIf she did not call within hours after service (which is our procedure) we cannot go back weeks later - if we did we would never get anything done with backtracking? Thank you, any questions please feel free to contact me [redacted] ? [redacted] ? -- Thank you, Grass Works Lawn Care?

Subject: case# [redacted] Hello - I am writing to give you the response to the above complaintI am the office manager listed that Mrs [redacted] spoke to on several occasions, as well as emailed back & forth withI did many times tell her the trimming etcwas billed at an hourly rate - which is stated on the dated estimate as wellShe accepted theses estimates, and at no time during the process, did she have any negative things to say - I am attaching an email from her on what a great job we did & to please return to trim another Palm tree - which she was told was not included since it is a Palm & would be billed extra because it is over 12' Please see all attached & if you have any questions or need further information, please call me Thanks so much, Have a great day! [redacted] Grass Works Office Manager

Revdex.com:They admitted they overcharged me and paid me what I was owedThis would have been avoided if they heeded the many emails I wrote them Ultimately, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regarding Complaint [redacted] ? the issue has been resolvedThe business refunded me the warranted amount Regards, [redacted] ***

Good Afternoon, This complaint has been resolved with the customerThank you

ID# [redacted] ? [redacted] seemed like another good customer, until the day after the workHe was very angry in the phone and email, so I drove out to talk with him, and see the crew's workHe had expected his back yard to be done also, though this was not agreed upon previously.? ? ? ? In the course of figuring out how we could make him happy with a change order to order the additional sod he was requesting, he became very angry to the point of being threateningHe berated me for being unprofessional and bragged about his own professional background, while cursing at me, and calling our crew 'Monkeys'.? I could see that this was going no where, and leftHe proceeded to be rude to our office staff on the phone to the point of us having to block him.? ? ? ? In the attachments below, you will see his original estimate, his acceptance of it, and his invoiceIt speaks clearly of the scope of work, and the need of a change order if more sod was required, at the client's costWe actually offered him a very low price, attempting to use the lowest estimated amount of sod that we felt he required based off my initial meeting with him.? ? ? ? It's regretful that we were unable to make this client happy, but we felt we made a most professional attempt towards it.? ? [redacted] ? ? -- Thank you, Grass Works Lawn Care?

Complaint: [redacted] I am rejecting this response because: They did work at my neighbors house and tore up my yard I have called them and asked that they replace my Bermuda grassThey have not replaced it in a timely mannerI have also told them that I have spoken with Round Rock Police and the police department said I could file criminal trespass and vandalism charges if I care toI don't want to, but I will if needed Regards, [redacted]

Hello - I am [redacted] , Office Manager for Grass Works, I am responding to the complaint # aboveOn June 16, - I sent a crew to the home to perform an aeration, at that point the aeration was completed & the customer was told in email that she would be billed once services are completedI tried to use the cc on file & the card was declined, I emailed her and she said she wanted to close out he account and would mail check US mail that day - I told her the account would be closed once check is receivedWe have no problem going back out if there is an issue with our work - the issue here is she waited almost weeks to contact us to say she didn't think the yard was aeratedThe holes will naturally wash away immediately with rain & it rained constant for that weekIf she did not call within hours after service (which is our procedure) we cannot go back weeks later - if we did we would never get anything done with backtracking Thank you, any questions please feel free to contact me [redacted] [redacted] -- Thank you, Grass Works Lawn Care

Subject:? case# [redacted] Hello - I am writing to give you the response to the above complaintI am the office manager listed that Mrs [redacted] spoke to on several occasions, as well as emailed back & forth withI did many times tell her the trimming etcwas billed at an hourly rate - which is stated on the dated estimate as wellShe accepted theses estimates, and at no time during the process, did she have any negative things to say - I am attaching an email from her on what a great job we did & to please return to trim another Palm tree - which she was told was not included since it is a Palm & would be billed extra because it is over 12' ? Please see all attached & if you have any questions or need further information, please call me? Thanks so much, Have a great day! [redacted] Grass Works Office Manager

Revdex.com:
They admitted they overcharged me and paid me what I was owedThis would have been avoided if they heeded the many emails I wrote themUltimately, I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regarding Complaint *** the issue has been resolvedThe business refunded me the warranted amount
Regards,
*** ***

Revdex.com:
They admitted they overcharged me and paid me what I was owedThis would have been avoided if they heeded the many emails I wrote themUltimately, I have reviewed the response made by
the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This is not an accurate claim He is not our client and he has threatened our office staff and owner We have no business to exchange We will have no communication

Complaint: ***
I am rejecting this response because: They did work at my neighbors house and tore up my yard
I have called them and asked that they replace my Bermuda grassThey have not replaced it in a timely mannerI have also told them that I have spoken with Round Rock Police and the police department said I could file criminal trespass and vandalism charges if I care toI don't want to, but I will if needed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regarding Complaint *** the issue has been resolvedThe business refunded me the warranted amount
Regards,
*** ***

Hello - I am *** ***, Office Manager for Grass Works, I am responding to the complaint # aboveOn June 16, - I sent a crew to the home to perform an aeration, at that point the aeration was completed & the customer was told in email that she would be billed
once services are completedI tried to use the cc on file & the card was declined, I emailed her and she said she wanted to close out he account and would mail check US mail that day - I told her the account would be closed once check is receivedWe have no problem going back out if there is an issue with our work - the issue here is she waited almost weeks to contact us to say she didn't think the yard was aeratedThe holes will naturally wash away immediately with rain & it rained constant for that weekIf she did not call within hours after service (which is our procedure) we cannot go back weeks later - if we did we would never get anything done with backtracking Thank you, any questions please feel free to contact me*** *** *** -- Thank you, Grass Works Lawn Care

Complaint* ***
I am rejecting this response because:I am disappointed that ***? would choose to try and confuse the issue with this accusationIt was clear from the outset what the ‘scope of work’ was and it included front, back and side yardsHe took photos, measured and asked for the gate combination so his crew could access all areasHe was actually very annoyed and unprofessional when he came back to address the matter? I was willing to forgive and forget as everyone has bad daysBut it’s a bit more than I can take for him to try and turn it into my faultI guess they must feel the best defense is a good offenseI maintained my composure through out our exchange and was never abusiveI think he was hoping for a more docile, less informed customer that could be bullied, but I am not that guyI strongly disagree with his misplaced inaccuracies regarding my behavior and it’s irrelevant, he knew the scope of the project and probably failed to communicate it correctly.?
Regards,
*** ***?

Subject:? case#*** * Hello - I am writing to give you the response to the above complaintI am the office manager listed that Mrs*** spoke to on several occasions, as well as emailed back & forth withI did many times tell her the trimming etcwas billed at an hourly
rate - which is stated on the dated estimate as wellShe accepted theses estimates, and at no time during the process, did she have any negative things to say - I am attaching an email from her on what a great job we did & to please return to trim another Palm tree - which she was told was not included since it is a Palm & would be billed extra because it is over 12' ? Please see all attached & if you have any questions or need further information, please call me? Thanks so much, Have a great day! *** *** Grass Works Office Manager

Good Afternoon,? This complaint has been resolved with the customer.? Thank you

ID# *** ? ** *** seemed like another good customer, until the day after the workHe was very angry in the phone and email, so I drove out to talk with him, and see the crew's workHe had expected his back yard to be done also, though this was not agreed upon previously.? ?
? ? In the course of figuring out how we could make him happy with a change order to order the additional sod he was requesting, he became very angry to the point of being threateningHe berated me for being unprofessional and bragged about his own professional background, while cursing at me, and calling our crew 'Monkeys'.? I could see that this was going no where, and leftHe proceeded to be rude to our office staff on the phone to the point of us having to block him.? ? ? ? In the attachments below, you will see his original estimate, his acceptance of it, and his invoiceIt speaks clearly of the scope of work, and the need of a change order if more sod was required, at the client's costWe actually offered him a very low price, attempting to use the lowest estimated amount of sod that we felt he required based off my initial meeting with him.? ? ? ? It's regretful that we were unable to make this client happy, but we felt we made a most professional attempt towards it.? ? *** ? ? -- Thank you, Grass Works Lawn Care?