A Plus Roofing

called the company to speak with the owner, he was not in Left urgent message

[redacted] In our seemingly endless association with MrK***, we have ALWAYS referred to him, whether to his face or to others, as “MISTER K***”not [redacted] (as most employees and reviewers use) or Bill (as noted in his response and website profile.) Despite [redacted] being about * years older and [redacted] being about [redacted] years younger than MrK***, we NEVER treated him with the TOTAL disrespect he has shown us in his response to our complaint to Revdex.com, even during disagreements or on the rare occasions during those [redacted] WEEKS when we did lose our tempers due to his attitude regarding criticism of his renovationA RENOVATION WE WERE PAYING FORNOT RECEIVING FOR FREE.MrK***’s previous responses to us (two, March and April 20, 2017) and [redacted] (July 2017) were via his attorney, [redacted] , and though containing incorrect and/or misleading information, those responses still displayed a measurement of respectNOT the contempt and ‘CHARACTER DEFAMATION’, exhibited in MrK***’s response to Revdex.com.We have worked for days to address MrK***’s accusations ag***st us and portrayal of us It has been dr***ing to have to relive that [redacted] summer over ag***, and its subsequent events this year.But MrK***’s tone in his responsehis slurs, his denial and blamelessnessreveals MUCH about what we, the homeowners, had to endure Where we researched, accumulated, and presented facts about his renovation, he has presented insults and, with his attorney, unsubstantiated and untruthful claims in his defensenot ALL fabricated, but MOST As he did with our renovation, he praises himself, while placing blame elsewhere.Regardless, of what MrK [redacted] thinks of us or our presentations of complaints, claims, or reviews, regarding our renovation, we have recognized GOD’s Hand in helping us, giving us individuals, manufacturers, agencies, and services, who, in print, support our claims, while at the same time, providing so many or contradictory statements by reputed experts and authorities, and let us not forget MrK***’s and Mr [redacted] ’s own contributions in this area.MrK***’s OBVIOUSLY upset, stressing, not only by our presentations of the issues of the renovation, but the fact that those issues contradict his representations of himself and A Plus Roofing MrK [redacted] not only denied us the renovation we contracted for, but drained us of our motivation, not to mention our ability, to perform further planned improvements“DO NOT TOUCH ANYTHING”, as advised, ruled out that possibility Items bought for the conversion and deck remain unused.MrK [redacted] believes we have been unreasonable in our requests, yet from A+’s website: ‘Mission’ section comes:“We complete every project as if it were our own homeNo shortcuts, no ‘good enough’ work, and no job left unfinishedPeriod.”“We stand behind everything we do If you have a problem, we’ll fix it.”Yet, our requests were simple: perform the reno**tions as presented in your initial sales pitches, with installers familiar with the products and their installations, AND follow your contracts and abide by them.May we add: HONOR YOUR WEBSITE PLEDGES, TOO YES, we did reposition the starter-strip on the front of the house, right of the porch, while he was at lunch [But MrK [redacted] did NOT discover this on his returnwe told his son what we’d done and he shared it later.] MrK [redacted] had already applied the left side’s starter UPSIDE-DOWN and argued with us when we pointed it out (ERRATICALLY, HE THEN MOVED TO THE OPPOSITE SIDE OF THE HOUSE, WORKED AWHILE THERE, THEN CAME BACK TO THIS SECTION.) The right-side’s starter was not lined up correctly as viewed, and tests with siding-scraps showed the siding would not line up under windows and with light fixtures, and because his left applications did NOT align at the corner with the original installer’s work, and other previous work was NOT aligned, we at least wanted the front of our home to look goodit’s actually the ONLY part of the job that lines upuntil MrK [redacted] got to the top, added wood where he didn’t need to, and made the soffits tilt back and forthwhich we got blamed foractually his attorney’s letter to [redacted] blamed us for pretty much all the aesthetics issues.YES, we did walk under walk-boards WHEN NECESSARY, not repeatedly, and NEVER while anyone was on them As for ladderswe don’t remember doing so, but we could have forgottenbut apparently from MrK***’s remarks, there’s A LOT of that going around.YES, we did talk to the crews while they worked, as they were often engaged in ‘small talk’ amongst themselves, and MrK [redacted] related to us MANY of his own boastful stories regarding more expensive jobs, showing us pictures, and sharing pics of his own home and retelling tales of **cations and convertibles.In our defense, from A+’s website: ‘Mission’ section:“We communicate openly and frequently with you throughout the roofing or siding processThe more you know the better we look!”(Unfortunately, little of what he shared had anything to do with renovation Just by watching them, and our being aware of installation instructions, not to mention having common-sense, we found ‘the more we knew, the worse they looked.’]YES, we did file “pages and pages of complaints” ag***st his company to the [redacted] County Building Inspector and *** BUT these complaints were NOT emotional and un-founded and was the product of MONTHS of our own diligent work, entailing reviews by contractors (off-the-record, not wanting to be involved in a litigation case), a house inspection ( [redacted] s, focusing on the reno**tion), additional new research of manufacturers’ warranties and installation instructions/specs (referring to Vinyl Siding Institute), [redacted] County permit and code laws, [redacted] rules and regulations, and contact with [redacted] *** Additionally, photos of notable areas were taken.Prior to our notifications of these two agencies, however, MrK***, in March 2017, was presented a HEFTY correspondence detailing the same issues and requesting a settlement which, days later, was refused by them, judged unreasonable, though they requested the unpaid balance and signing of a non-disparagement agreement We noted in our correspondence that likely violations of [redacted] and the necessity of [redacted] County permits required eventual notification of both government agencies [ [redacted] (son) was made aware of permit issues in a 7/25/email, also noting other issues, including failure of gutters.]YES, MrK [redacted] did assume the Siding contract’s workafter his installer walked off the job after days, taking his assistant with him, after faulty window-trim work was brought to his attention by MrK***’s son Angry by the time he got here, the installer snapped at ***, and [redacted] snapped at him “Don’t ever talk to [redacted] like that again” and he packed up his gear and left, declaring as he went that “K [redacted] PROMISED YOU THE WORLD BUT I DON’T OWE YOU A [EXPLETIVE] THING!”And the final YESwe did cry Ten-weeks with this contractor would bring anyone to tearsThe work locations chosen were erratic and unpredictable, with the area or type of installation, changing on the contractor’s ‘whim’, rather than requirements, often pulling crew from one area, regardless of the state of the install, leaving current installations uncompleted until another time, and their areas vulnerable to outside elements Often, repetitive applications were not remembered, inconsistently done, and required re-dos if caught before being ‘buried’ by additional work Additionally, contractor’s promises, explanations, and excuses were becoming increasingly tiresome, ‘transparent,’ and meaningless This is where MrK***’s ‘truths’, though slightly twisted, end.No doubt MrK [redacted] believes they went “above and beyond” to try and please usBUT he also BELIEVED he and his crews capable of performing our renovation involving re-roofing, re-siding, building a ‘conversion’ room and deck, and installing windows, storm door, soffits, and gutters (w/protection.) All told, contracts, with installations running concurrently, and estimated completion time: one month ALL CONTRACTS HAVE ISSUES REGARDING [redacted] COUNTY AND [redacted] REQUIREMENTS, while Roof (roof/ridge-vent/gutter protection) and Siding (siding/windows/conversion/gutters) contracts have installation failures, damage, and or aesthetic issues resulting from failure to install per manufacturer’s instructions and/or carelessnessand completion time: [redacted] WEEKS!As for MrK***’s statement that WE interfered with their “ability to complete the job in a timely manner”: BELIEVE US WHEN WE SAY, NO ONE WANTED THE JOB DONE IN A MORE “TIMELY MANNER” THAN US (hence our ‘contributions’ noted later)AND FOR YOU TO BE OUT OF HEREBUT WE WANTED THE JOB DONE CORRECTLY (NOT MrK***’s ‘right way’, but ALL of the manufacturers’ ‘correct ways’!)As noted in some reviews, this contractor’s ‘sales pitch’ of presenting his and his company’s ‘exceptional’ background and accolades, assuring his installers’ expertise and experience, introducing products, “promising the world” (as noted by his installer who walked off the job), and ‘stepping’ people through the procedures to be done, was excellent BUT that’s where the ‘outstanding’ work of this contractor endedat least here After that, there followed contradiction after contradiction of those presentations.We were told by MrK [redacted] before hiring A Plus Roofing “If you want the job done perfect, we don’t want the job”and we didn’t EXPECT perfect, or we would not have let so many issues ‘slide’ when they occurred during the renovation and we were intimidated by his blame of us and our home, given implausible explanations (regarding products/installs), and offered endless excuses of “It’s not done yet” (regarding mistakes) and “It’s not important” (regarding omissions.)A neighbor of ours was told by one of MrK***’s employees that we “are nice guysbut picky.” In retelling this to us, the neighbor added his own feelings on this, “pickyfor wanting the job done RIGHT?!?!” [This incident was addressed to the K***s in our 3/correspondence.]MrK [redacted] has portrayed us as verbally-abusive to him and his crew on a regular basis throughout the job IF this was the case, their resiliency MUST be commended for having made it through from May to July 18, and then, after ALL that abuse to have NOT requested the outstanding-balance (even if invoice-amount was incorrect) from 7/15/(in violation of the contract) until 8/31/(following our notification to him with intent to notify [redacted] County and ***.) There were no ‘temper tantrums’ (that would suggest ‘pitching a fit!’) YES, we did get very irritated on more than one occasion dealing with the contractor’s behavior, his erratic and incorrect installations, and his, many times, condescending and disrespectful treatment of us, which was often unbearable WE DO ADMIT BECOMING ENRAGED, AND YELLING, ON 7/15/2017, WHEN HE DEMANDED HIS MONEY PRIOR TO ‘CONTRACT COMPLETION’, AND KNOWING THERE WERE MANY OUTSTANDING ISSUES, AND THEN THREATENED US WITH LEGAL ACTION FOR NOT PAYING HIM.As for our behavior, his claim would seem to indicate that we possess a lack of consideration for him and his crewsyet, we trimmed back landscaping (which MrK [redacted] still complained of), covered the heat-pump (the MANY times they didn’t think to do sowhich meant NO A/C in the house), dug up and removed a fencepost (in concrete, from their path of installation), removed dozens of jalousie-window glass panes (before they arrived to take out the frames), AND, though it did benefit us also by recycling, we cleaned up ALL the old aluminum siding, trim, gutters, storm windows, and jalousie-frames, and hauled them away (thus saving MrK***’s crew time, and leaving room in the dumpster as MrK***, per earlier inquiry, had no plans on recycling it himself.)Additionally, WE LOANED TOOLS (saws, levels, drill bits) and SUPPLIES (sawhorses, extension cords, shims: used after-the-fact, sparingly, and incorrectly), PROVIDED COLD WATER and LUNCH (1xroofers & 2xSatcrew), and CLEANED UP DAILY We even DESIGNATED A ‘RELIEF AREA’ so workers would not have to leave the site in search of a facility (many employees made use of it, putting that travel-time to better use.)IF MRK [redacted] AND HIS CREW HAD TO ENDURE SUCH DAILY ABUSE AS WE ARE ALLEGED TO HAVE INFLICTED UPON THEM, SURELY, THESE ‘PERKS’ WOULD NOT HAVE BEEN SUFFICIENT BENEFITS TO HAVE KEPT THEM HERE NOTE: As compensation for our numerous ‘acts of consideration’, MrK [redacted] credited our invoice $ [redacted] (for cleanup help.) To MrK***, what ‘sticks in his craw’ as an insult, though wasn’t meant as one, came at the one-month point when the work was “estimated” to be done (in reality, roughly only half done) and a decision had been made to bring in a ‘replacement’ crew, adding further inconsistencies to an already VERY ‘inconsistent’ job With our protest, MrK [redacted] moaned “I’ve just wasted my time here.” [redacted] ASKED, “You haven’t learned a thing?” BUT rather than as a question, MrK [redacted] heard it as an insulting statement [redacted] even remarked that he thought as a man of GOD, MrK [redacted] would see the value in the experience given him and not dismiss it as a waste of his time When MrK***’s ONE installer (and assistant) walked off the job NOT the “multiple installers” as noted by MrK***MrK***, UNABLE to get the installer to even return his calls, and having no other siding crew to engage, assumed the Siding installation himself, and formed a makeshift crew consisting of his son, [redacted] (bookkeeper and salesman), and **rious other employees [We believe this move was to avoid litigation if reneging on the contract In hindsight, our best interests would have been served by accepting his offer to pay for supplies and he wouldn’t charge us for the work completed (not much), though mentioning nothing of ordered-but-undelivered supplies, damage incurred to the house, and the dumpster in the driveway.]It was quickly evident that he and his makeshift crew were NOT familiar with the products and/or their installations (remember, the upside-down starter strip?), causing mistakes In an effort to help, we provided [redacted] ’s recommended Vinyl Siding Institute’s installation instructions (as we later would attempt with those for [redacted] windows) but they, like all following instructions, were ignored by ALL of the crew MrK [redacted] opposed advice or criticismPERIOD! It made no difference whether it came from his son, another trusted employee, or us (knowing the installation instructions and/or using common-sense.) He was not about to listen to us without giving it a ‘fight’after all, he was the one with “decades” of experience (how much in ‘non-roofing’ is unclear to us.) When brought to his attention, mistakes were ‘excused away’ or denied, and when pressed, MrK [redacted] became argumentative He complained of requested corrections (which still weren’t done correctly, if at all, despite reassurances.)Haphazard installations and erratic work areas additionally caused aesthetic issues that couldn’t/wouldn’t be corrected As mistakes became more plentiful and our requests for corrections more common (and ignored) the installations became ‘rushed’, with ‘focus’ distracted MrK [redacted] and his son, serving A Plus Roofing in higher capacities, did NOT have the time to devote to ‘installation’, and Terry had other jobs pending But rushing caused more mistakes and that meant more time, and MrK [redacted] became resentful, knowing full well this job would end up costing money if it continued at its current pace.MrK***’s account of the gutter malfunctions is more of his ‘dismissing our issues as petty’ The gutter installations began on 7/15/16, and ended on 7/18/ Three very large sections and several smaller sections were put on the house With EACH of the larger sections, ONLY the last feet of runoff is draining into its closest downspout, with the remainder of the roof draining to the other end, originally causing severe flooding at the foundation and walkways; we’ve only been able to direct water away now using very long diverters, causing a trip-hazard When the installer was asked on 7/about this problem with the two large installs of 7/15, he said he angled them correctly, according to the fascia Since he became agitated when we asked him to remount a smaller gutter noticeably mounted wrong and NOT draining, we decided NOT to pursue the issue, but a test with the hose the next day confirmed our claims, and unfortunately showed the large gutter installed 7/to be draining the same incorrect way During the course of our renovation, MrK [redacted] had many times mentioned the ‘settling’ of our home, which we were already aware ofyet here his gutter installer would assume our obviously ‘old’ house’s fascia was level, and measured for the angle, not checking with a level, thus mis-angling.After A Plus Roofing exited 7/2016, leaving our Siding contract with incorrect installations (and damage to slider-windows), we contacted [redacted] Siding and [redacted] Windows The contractor’s incorrect storage/installation of the windows was presented in a call to [redacted] , noting damage Per [redacted] , photos were submitted showing issues and installation (lacking/incorrect shimming), and we received their email response 7/19/2016, noting “bowing” damage possibly from storage and/or installation, and noting importance of adequate anchoring/shimming On 7/11/17, the County Inspector arranged an inspection of the windows by MrK***’s [redacted] sales rep, hardly unbiased The sales rep found no discernible issues, contradicting [redacted] corporate’s earlier findings, and contradicting [redacted] ’s installation instructions (we had to show him re: the use of shims) AND warranty clauses MrK [redacted] and Mr [redacted] have continued to report his findings but have yet to produce a printed copy of such to us, or anyone else as far as we know[redacted] was notified because we were told we needed to get someone out to see the siding’s installation We were told by [redacted] we needed an issue and found ‘puckering’ (‘fish-mouthing’) at the overlaps An inspection was set up with, again an unbiased reviewer, MrK***’s [redacted] -sales rep HOWEVER, he, unlike the [redacted] rep, proved impartial, despite the contractor’s claims He had told us before coming out that he would NOT be addressing installation issues, and when he got here admitted he knew nothing about our product’s installation He took lots of pictures NOT pertaining to the puckering and mentioned something about the corners, thus ‘opening the door’ for our comments and our pointing out incorrect overlaps, misalignment, rivets and J-channel issues, all which he’d already been noticing The [redacted] sales rep NEVER said at that time that we “received a good job” as noted in MrK***’s response [In Mr [redacted] ’s letter to ***, he stated the [redacted] sales rep said this in a phone conversation with him We know at least one account to be a fabrication.] The [redacted] ’s reps reviews produced the results we hoped for in a letter dated 12/1/2016, with [redacted] stating “your particular concern is not the result of a manufacturing defect covered by the warranty”they did not state there was NO ‘concern’only that it was not with their product.MrK [redacted] states most of our complaints to be emotional and unfounded, and considers our issues NOT legitimate, yet by the tone of his response to Revdex.com, Mr [redacted] ’s to us and ***, and their combined “diligent” efforts to have [redacted] County’s previously noted deficiencies lessened or eliminated, he must believe that others, including potential clients and previous ones, unaware of what lies below their own renovations, will find our complaints credibleNOTE: [redacted] County Inspector’s letter of *2017, noted, from his obser**tions 4/4/and 5/9/17, issues relating to [redacted] Residential Code requirements: Sec**and (permit/inspections for conversion and deck), [redacted] (roof covering), [redacted] (soffit venting), and [redacted] (siding/soffit/accessories installation.) As MrK [redacted] and Mr [redacted] have worked “diligently” to have ‘official’ requirements reversed/modified, we are very doubtful that his offer to correct permit/code deficiencies as presented in the attorney’s letters of 3/& 4/20/17, would have been honored.NOTE ADDENDUM: Possible violations of [redacted] Rules/Regulations presented */19/2017: **C 50-22-2*0, particularly B-4, 9, 15, 17, – Per email 9/25/2017, [redacted] is awaiting further info from County Building Official.Regarding our unpaid balance, as we were advised to withhold due to contract issues, including [redacted] County permit/code deficiencies: MrK [redacted] exited here July 15, 2016, DEMANDING the balance of the contract, again violating the contract’s “balance upon completion” clause [previously an additional partial-payment was hinted (ignored) and the balance ‘requested’ (refused.)] At that time, MrK [redacted] had full knowledge of renovation-issues, including incorrect installations and damage, but refused a ‘walk through’ to go over them, the exception being an inspection of attached sheds to determine the disputed amount of $***, based upon an employee’s charge for wood (MrK [redacted] admitted the amount of wood used and remaining on the ground outside was less than employee charged.)The balance of the contract varied in invoices [included] presented to us for EARLY payment 7/– 7/15/2016, ALL HAVING INCORRECT AMOUNTS (bookkeeping errors, etc):1) Dated 7/11/16: this was handed to us, requesting payment, with payment refused; [redacted] (son) was called the morning of 7/12.NOTE: Along with this payment request came MrK***’s ‘offer’ to eliminate the not-yet-fulfilled gutter-portion of the Siding contract, which was declined.2) Dated 7/15/(top), 7/14/(bottom): this was attached in an email 7/14/16, late evening ( [redacted] contacted son re: still incorrect amount.)3) Dated 7/15/16: this was attached in an email 7/15/16, morning; MrK [redacted] expected payment of this 7/15, 4pm (per son’s email); payment was refused by us.NOTE: The ‘incorrect’ balances included $ [redacted] for the shed rebuild, as noted: roof, walls, etc.; HOWEVER, the ‘wall’ (including a ‘common wall’ of the two connected shed areas) was ATTEMPTED with very minimal results following roof-replacement but NEVER COMPLETED The sheds have been temporarily sealed off since shortly after MrK***’s exit, per our advised instructions to “..NOT TOUCH ANYTHING.” The 7/11/invoice did not note “walls” and since invoices were repeatedly incorrect in balances (bookkeeping errors) AND ‘early’ requests for payment were made, little attention was paid to the details of these flawed invoices UNTIL a research prompted by Mr [redacted] ’s letter to ***.Following MrK***’s 7/15/exit, there were no additional requests from him, A Plus Roofing, or any representative, regarding payment of the contract balance (even during/following a 9/16/siding inspection) until March 31, 2017, 8-1/months later This 3/31/request followed his receipt of our 3/7/lengthy correspondence, noting our necessary and inevitable notifications to [redacted] County and ***The contractor adds this boast to his response: “We do over $ [redacted] million in revenue a year and have overwhelming positive reviews.” Over $ [redacted] million/year that averages $ [redacted] /mo or $ [redacted] /wkthat is **-times our job’s average at $***/wk (if completed on time)to have taken our job seems like ‘slumming it.’While MrK [redacted] tallies up his millions, we, the homeowners, tally up our concerns regarding his failed reno**tion: 1) cost of any corrections; 2) current, unseen ‘damage’ to our structure due to the installation and/or eventual damage without those corrections; 3) knowledge that without corrections, we’ll never realize the increased **lue we had hoped and contracted for; 4) knowledge that, regardless of the outcome, the home-equity loan we took out for this reno**tion will have to be repaid.This bold divulgence of his revenue, HOWEVER, makes us pause to ask: Why was our reno**tion so vital to have?, and Why the urgency in having our balance earlyrequesting TWICE (three times, if one counts a partial-payment ‘hinted at’ weeks earlier, that we ignored)?all as noted aboveAs for reviews: On the contractor’s website, unless overlooked, we found NO reviews regarding completed Siding work, while mentions Windows; the rem***der of reviews regard Roof work Revdex.com, [redacted] ***, and [redacted] do list reviews for this contractor, but NOT ALL POSITIVE.Though MrK***’s work, previously with ***, and more recent missions to [redacted] , may be worthy of praise and acceptable in those situations, our home reno**tion involved neither ***, nor a ‘mission.’ We contracted in good faith to have our work done correctly, and to benefit us emotionally and financially, with increased home-**lue.Whatever the reasons, or excuses, the contractor gives for our home receiving the reno**tion it did, the contractor, or his representative, chose the words and phrases for their ads to attract customers This contractor’s website NO LONGER LISTS SIDING, TRIM, OR WINDOWS AS SERVICES OFFERED, though does mention them regarding reno**tion-needs in general; HOWEVER, [redacted] ***, [redacted] , and Reach Magazine continue to advertise as they did at the time we chose them for our reno**tion[see additional ADVERTISING CLAIMS presented below]MISCNOTES RE: MISCOMMUNICATION, ERRONEOUS STATEMENTS, ETC:1) Regarding our concerns with several aspects of the conversion’s build: Mr [redacted] presented in his response to [redacted] that these were of no matter since we were “using it for storage.” THE CONVERSION AREA IS NOT BEING ‘USED’ FOR STORAGE AND HAS ONLY A FEW MORE ITEMS ON IT THAN WHEN THE K***S WERE HERE, USING IT FOR THEIR OWN STORAGE OF TOOLS/SUPPLIES, LEAVING SOME ITEMS BEHIND SIDING PIECES, USED TO DEMONSTRATE THE CORRECT ‘OVERLAP’ AND ‘LOCKING’ TO INSPECTING CONTRACTORS AND OFFICIALS REM [redacted] THERE AS ‘VISUAL’/’HANDS-ON’ ESSENTIALS WE’RE SURE THE ATTORNEY MUST UNDERSTAND THE CONCEPT OF “DO NOT TOUCH ANYTHING”, AS ADDRESSED IN OUR 3/CORRESPONDENCE TO HIS CLIENT, SO UNSURE WHAT HE BELIEVES WE SHOULD HAVE BEEN DOING WITH IT WE DO KNOW THEY WOULD HAVE LIKED NOTHING BETTER THAN OUR ‘TOUCHING’ IT, THUS MASKING ANY ISSUES.2) Regarding the siding: Mr [redacted] presented to [redacted] that we chose [redacted] * Originally, MrK [redacted] presented ‘ [redacted] ’ for us, then at the next meeting introduced, with no explanation, [redacted] Later, wanting clarification, we emailed *** (son) asking the purpose of MrK***’s change, and he replied that MrK [redacted] felt it better suited our needs.ADVERTISING CLAIMS:The contractor’s current website-profile influences viewers to believe he has unquestionable integrity due to his occupation as a Pastor and his mission-work, and that his “decades” of experience, including helping his father ‘roof’ with [redacted] qualifies him for all other reno**tion services.Though MrK***’s work, previously with ***, and more recent missions to [redacted] , may be acceptable in those situations, our home reno**tion involved neither, and we contracted in good faith to have our work done correctly, and to benefit us emotionally and financially, with increased home-**lue.Whatever the reasons, or excuses, the contractor gives for our home receiving the reno**tion it did, the contractor, or his representative, chose the words and phrases for their ads to attract customers Though we first became aware of A Plus Roofing because of signage in the yard of a house in our neighborhood that was being re-roofed (only), it was research of A Plus Roofing’s website (www.A-Plus-Roofing.com) and those of [redacted] and [redacted] ***, that provided “claims” as shown below [copies a**ilable]; additionally, the Reach magazine ads [copies a**ilable], combined with these website statements, were used in our decision to hire A Plus Roofing for our home improvement project.NOTE: The contractor’s attorney is his response to [redacted] stated the ‘ad’ material we submitted was not dated, thus offering that they could have been from ANY time; HOWEVER, the copies given [redacted] clearly had dates, including coupons showing expirations, as she mentioned when here.The advertisings below were accumulated following A Plus Roofing’s exit from our premises, July 2016:From A Plus Roofing website:..expert gutter, siding and trim installation..installed by a certified expert.From [redacted] ***:..expert gutter, siding, and trim installation..will be installed by a certified expert.From [redacted] :Areas of ExpertiseRoofing Commercial & ResidentialWindows Commercial & Residential Siding Vinyl & Wood/Fiber Cement Gutter Dome Gutter Covers Exclusive DealerSatisfaction Guaranteed![As of 8/18/(as it was on */2017, with our submission to ***), all info below was accurate.]A Plus Roofing’s website no longer lists “siding” and “trim” installation as a service; HOWEVER, [redacted] , [redacted] ***, and Reach ads, continue to list those services as noted above, and use “specialist”, “expertise”, or “certified expert” in describing work in these areas NOTE: A Plus Roofing has performed one or more such siding jobs as recently as March 2017, per Facebook postings.A Plus Roofing’s website does not list “windows” as a service, yet [redacted] continues to list it as an area of “expertise.”While ”certified expert”, as used in the advertised claims above, does NOT designate a particular area or product in its goal to attract customers, it also does NOT eliminate a particular area or productHowever, in checking with the Vinyl Siding Institute, A Plus Roofing or William K [redacted] is NOT listed as “certified installers” of vinyl siding, though our siding, [redacted] , is listed as a “certified product.” [redacted] Claim of “exclusive dealer” of [redacted] [correct product spelling]: following MrK***’s exit on 7/15/201*, and subsequent issues with the gutters installed 7/& 7/18/201*, we contacted [redacted] and was told that neither A Plus Roofing, nor this contractor, was an “exclusive dealer”, at least not at that time, for the region or [redacted] Though the [redacted] product WAS listed on the A Plus Roofing website at the time (and included in our contract), its name HAS since been removed; HOWEVER, [redacted] ’s listing still includes the above “exclusive” claimCurrently, the contractor’s website states he is the largest distributor of [redacted] shingles (and the [redacted] Pinnacle Pristine shingle) in the state of [redacted] ; HOWEVER, a search of the [redacted] website [redacted] ] finds A+Roofing listed only under ‘Homeowners’: ‘Request a Contractor Quote’ and ‘Find an [redacted] Contractor’, and nowhere in ‘Distributors’, so unsure where this claim of “largest distributor” finds its origin.INCLUDED BELOW ARE CONTRACT/INSTALLATION ISSUES (Edited info, due to space, presented in 8/25/complaints.)DETAILED ISSUES:1) ROOFING contract: a) Roof’s damaged deck-boards (incl those cut/removed in error during ‘ridge-cut’) NOT all replaced as contracted/told (found during inspection following contractor exit.) [Cited [redacted] **]b) Add’l new damage to deck boards during install c) Flashing/caulking issues at chimneyNOTE: Light at all sides of chimney presented to MrK [redacted] during reno**tion & expl***ed as light from ridge-vents (sides, possibly, but NOT at front & back, as noted by reviewing contractors/roofers, County & contractor’s attorney, who later changed is opinion to be that of MrK***)d) Ridge-vent not installed to Mfr instructions: coming loose; overlaps separating (gaps); debris/ moisture (mist) entering usable attic area (& possibly bedroom - no access to check.)e) Reroofing/deck boards applied to rotten rafters of attached sheds (corrected */[redacted] (w/worker’s a**ilability) but sagging from different rafter sizes.) f) WARRANTY ISSUE (per [redacted] ) due to Siding contract’s [redacted] (new holes drilled): INSUFFICIENT for new ridge-vent (per ridge-vent Mfr install instructions: exhaust NOT to exceed intake.) [Cited [redacted] ]2) SIDING contract (sections):NOTE: Contractor assumed work of Siding Contract himself, with a makeshift crew, when siding installer walked off the job after days.Siding/Gutter portion - Issues incl/not limited to:a) Soffit:- venting (new holes drilled) INSUFFICIENT for ventilation [County code deficiency [redacted] ] (per ridge-vent Mfr install instructions [a**ilable]: exhaust NOT to exceed intake.) Ours considerably less, causing Roof WARRANTY ISSUE (per [redacted] );- not level & plumb (inconsistent.)b) Siding NOT installed to Mfr instructions & specifications [a**ilable] [County code deficiency [redacted] ], (affecting WARRANTY & aesthetics) & incl/not limited to:- Erratic/inconsistent installation resulting in of corners misaligned;- Starter strips: incorrect placements & inconsistent placement (starter strip one side of steps, J-channel as starter on other side);- Inconsistent/incorrect siding overlaps & siding interlocking;- Outside corners inconsistent in lengths & foam extruding past bottoms; inside corner incorrect overlap;- J-channel issues: missing between front door top trim and siding; incorrect overlaps, LOTS of rivets, [redacted] laying on roof;- Large and/or numerous open gaps of J-channels around steps, electrical box, & PROHIBITED caulk between siding/front door trim;- Inconsistent and/or incomplete window trim, incl “frame out windows” (in conversation as “padding out”.)c) Gutters not installed properly: last 4-feet of major sections dr***ing to one end, with rem***ing length to other end, resulting in flooding at foundation even with diverters.d) Other issues: Modifications/omissions (unclear whether omissions purposely or accidently BUT always w/ excuse) made with NO CHANGE ORDERS per [redacted] Rules/Regulations: furring over orig wood siding (Mfr instruct.); **por barrier (contract); frame out windows (contract – in conversations as “padding out”; shutters (contract - not addressed by contractor at exit but, wanting them gone, we did not mention.Side Porch portion:No permit obt***ed for ‘Side Porch’ conversion prior to construction.NOTE: Plans submitted 8/8/for permit, per our County-provided copy, shows questionable requirements; permit discrepancy of “estimated cost” (under-estimated)a) Issues/questions with construction:- Sole-plate anchoring;- Doorway ‘stud’ NOT connected to sole-plate; uses particle-board (?) beneath;- Doorway BUILT at 33“x 80”, despite storm-door common measurement 32”x81” [contracted common was 3*”x81”, but we requested smaller door (NO change order presented by contractor, per [redacted] Rules/Regulations.)]NOTE: Incorrect width required shimming (WRONG SIDE and w/particle board (?)); incorrect height caused door installsteps & parts to be eliminated [instructions a**ilable] AND makes it impossible for us to install exterior door later as planned.b) Qty Slider-windows:- “Replacement”-type used in porch conversion (NEW construction framing) & NOT installed to Mfr instructions [a**ilable], AFFECTING WARRANTY.- DAMAGED WITH BOWING ON ALL SIDES [per Mfr letter [a**ilable]: damage possible improper storage (upside-down in ‘elements’ for 2½ weeks) and/or installations (removing slider-sashes prior to install to reduce carrying/installation weight, insufficient anchoring for size, and NO shimming.)]NOTE: windows pivoted in */15/[redacted] high-wind event (*mph avg per [redacted] ) due to installation, incl NO stops; contractor blamed ‘bowing’ of all windows on non-existent “tornado”.)NOTE ADDENDUM: Following numerous compl***ts of window damage, contractor, w/his attorney, County Inspector, and several others, brought his ‘window sales rep’ here on 7/11/2017, to do an “impartial” assessment of window installation; sales rep, showing bias towards the contractor, contradicted Mfr installation instructions & warranty; contractor still blamed “tornado” (NOT a tornado)- Screens not provided (incorrect ones were ordered but expl***ed by contractor as “one kind for 2-lites, diff for 3-lite”, so we contacted [redacted] , who said order was wrong; son reordered but we were never given them.)- Improper flashing possible (pre-install pics to be reviewed by County.)c) Changes/modifications (sizes/style) made with NO CHANGE ORDERS per [redacted] Rules/Regulations.Windows portion:Qty Double-hung (Replacement-type), one was incorrectly installed (no stop) BUT corrected after it blew in during */15/[redacted] wind-event.) [redacted] portion:Only issue seems to be placement of overlaps above center of doorways causing dripping (excessive in r [redacted] or snow-melts.) NOTE: At the time of our contract, contractor listed themselves as “exclusive” dealer in the area, BUT not according to [redacted] 3) DECK contract:a) No permit.b) County’s alternative deck-support ‘fixes’ presented here on 7/11/2017, unacceptable for our needs (would have declined build if presented 5/201*.)c) Plan submitted 8/8/for permit, per our County-provided copy:- “Footers” (as noted by permit issuer) needed.- “Aluminum flashing” at ‘treated’ deck boards (as noted by A Plus Roofing) CANNOT be done due to corrosion, as recognized by permit issuer via phone.NOTE: A Plus Roofing did this ‘combination’ previously in several areas here and had to correct those errors; apparently, experience was forgotten/overlooked.d) ‘Agreement’ (contract?) states “requiredinstallation completion form” signed by property owner(s) BUT none submitted to us [addressed to ***] [Attorney claims not needed as pmt signified completion acceptance???]NOTE: Further County inspection needed of roof/siding per 9/20/email.Additionally, photos and Burgess Home Inspection report have been sent.Respectfully yours, [redacted]

We are currently working with this client to resolve this matter to their satisfactionThey have been paid in full and received all paperwork and were refunded the cost of the clean outThis matter should be resolved fully in the upcoming weekWe have been in contact with with client and communicating with them in this matter

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am writing this letter to ask you again to uphold your contractual responsibility with respect to repairing the defects in the new roof that you installed in July at [redacted] [redacted] **When I met you, you had boasted about the 5-year guarantee in your new-roof contracts, which effectively lured me to hire you for two new roof projects, one in Harrisonburg and the other in [redacted] .But defects occurred in the front section of the [redacted] roof, which I reported to you in Sept2015, and have been begging you ever since to uphold your contractual guarantee and repair the defectsBut while you have repeatedly promised to repair, you have consistently failed to do so, in clear negligence of the contractHere are the facts:I hired you in July to install a new roof in a townhouse in [redacted] for $3,500.In Sept2015, the tenant reported to me (with photos) that a bunch roof shingles fell off from the front side of the roof, and other shingles were loose and displaced, creating gaps around the edges of the dormer.On Sept27, 2015, I contacted you (text and email), and sent you the photos showing some of the defectsYou called back and promised to follow up to repair the roof shingles.I contacted you again on Sept29, and you emailed back, promising again that you were going to go up to [redacted] to do the repair as soon as possibleI trusted that you were going to hold his promise.In June 2016, however, I checked with the tenant and he reported that the roof shingles were still not repairedSo I traveled to [redacted] , and I took some photos of the roof situation.A short time later, I filed a complaint with the Revdex.com (Roanoke)Through Revdex.com, you had agreed to follow up with me, to do the repairs, but you did notI went back to the Revdex.com rep ( [redacted] ***), and she contacted you again, and called me back to say that you were going to do the repair, but you never did (l have spoken recently with [redacted] about this).On Sept04, 2016, l sent two young men from Harrisonburg to [redacted] to try and fix the fallen/displaced shinglesThey managed to reach and nail back the lower shingles (about gutter), and tried to apply roofing paste to some gaps around the dormers where shingles shifted, and water was sipping throughThey could not, however, reach the fallen/loose shingles or dormer edges higher upTook photosThis cost me $200.On Oct15, 2016, I hired an experienced roofer ( [redacted] ***) to assess the roof, and do basic repairHe reached the higher roof, and nailed back several shinglesMy son traveled from Harrisonburg to meet the roofer in [redacted] This cost me $To this letter, I am attaching an invoice for the above costs (200+300=$500) that I am requesting you to pay.I am now also filing a complaint with VA Commission of Consumer Affairs to seek their help with resolving this situation with you, and I hope you will commit to a fair and responsible resolution.Sincerely, [redacted] Manager [redacted]

I’m writing this letter in response to a complaint filed against our company “K [redacted] ” DBA A Plus Roofing, on August 28, 2017, by Mr [redacted] and Mr [redacted] Case number [redacted] We went above and beyond to try and please Mr [redacted] and Mr [redacted] to no avail [redacted] *** [redacted] [redacted] [redacted] Eventually I had to come out as the owner to lead completion of the job [redacted] [redacted] For example, the customers filed a report that stated, among other things, that more water was flowing out of one downspout than another from a piece of gutter we installed In response, even if this was the case, the gutters were draining fine and fully functional This is just one of many examples of how these two customers made unreasonable requests.The customers also interfered with our ability to successfully complete the job For example, when putting the siding on the front of the house we took a lunch break and when we returned found that the customers had adjusted the starter strip at the bottom of the house themselves The customers also repeatedly walked under our ladders and walk boards and talked with our crews as they were out inspecting the job as we were conducting work This not only caused safety problems but also interfered with our ability to complete the job in a timely manner.After the job was completed, these two individuals filed complaints with both the siding and window manufacturer stating that we did not install the products correctly Therefore, representatives for the siding and window manufacturer came out to evaluate installation Both the window and siding manufacturers stated that the products were installed correctly and that no warranties were voided.The siding inspector told the customers after his inspection that the customers received a “good job”! The window inspector told the customers that we installed the windows the same way that he would have installed them!These two individuals also filed pages and pages of complaints against our company to the [redacted] county building inspector and *** Most of these complaints were [redacted] and [redacted] however we are working diligently with both organizations to make any needed changes and stand ready and willing to do anything and everything necessary to address any legitimate issues.Ultimately, it looks like we will end up in court with these two individuals to resolve this matter They have owed us approximately $ [redacted] for over a year We do over $ [redacted] million in revenue a year and have overwhelming positive reviews If you are reading this review, I only ask that you consider the thousands of satisfied customers we have every year and do not let this one bad case prevent you from contacting or using A Plus Roofing for your home improvement need Sincerely,Bill K***President, A Plus Roofing

I spoke to the client (Wendy Lemere) the day this complaint was sent on 05/23/There was a big misunderstanding about the situationI had been in contact with her before but I did neglect to inform her about the current situtaion at the facility where we house the off site sales atWhen I spoke
to her on 05/23/I explained to her what the delay was and the reason she had not received a call from me yet was because I did not have a date for her sale as of yetI then told her I would call her again on Friday and I would hopefully at that time would have a date for, but if I didn't have an update I would still call her so she would be awareSo on Friday 05/27/I did speak with the client and at that time I did have a furture date set for the sale that her items would be included inI also spoke to her about an inventory list as wellNormally when we do such large pick ups like that we label all the boxes and items and segregate them in our warehouse so we dont do a physical inventoryWell in this situation the client told me one of our employees did create a list for her and I am in the process of locating that list and sending it to her as soon as it is located
I have always made sure to return the calls of the client when ever she has calledThere were situations she was unaware of and at that time I should have callled to let her know ahead of time and I do apoligize for thatMyself and my staff will make sure if there are any updates or changes with the clients sale we will notify her in a timely manner
Since this was just a misunderstanding and the client is still be service according to the contract we have I would like to see this complaint removedR and S has not broken its contract or violated any part of its contract with the clientWe will ensure improved communication moving forward

The client contacted me when she received her check and stated she did not receive the paperworkI apologized and said I would send her another copy right awayAs far as I remember I did it shortly after finding outI had been in contact with her and her husband using two different email
addresses, so I can't say which email address it was sent toSo since I had not heard from the client since that point I assumed they received everything and we were all setThen today I received an email stating they did not get the paperwork and I responded back in a timely manner and told them I would make sure that had it today and it was sent to them today as promisedThey did not even give me a chance to send the paperwork to them today before filing a complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

called the company to speak with the owner, he was not in
Left urgent message

called the company, the owner Rob was not in, left a message
Will send a certified letter today with all of the unanswered complaints (5)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464462, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Wendy Lemere

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, if it's done quickly, because the Home Owner Association (HOA) has warned me (in
writing) to repair the defective roof shingles in question within a short deadline, else HOA would apply other sanctionsI will wait for the business to perform this action within two weeks, at the latest, and, if it does, we will consider this complaint resolvedThe Business can readily do the needed repair from outside, and we can arrange with tenant for access inside the house in order to inspect for any leak damage(I can send the HOA warning letter, if desired).
Regards,
*** ***

We are currently working with this client to resolve this matter to their satisfactionThey have been paid in full and received all paperwork and were refunded the cost of the clean outThis matter should be resolved fully in the upcoming weekWe have been in contact with with client and
communicating with them in this matter

?
This matter has been resolved and I would like to withdraw the complaint
Thank you for your assistance in this matter
*** ***

I will contact you to set up a time to complete the work.Lew Dooley

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing this letter to ask you again to uphold your contractual responsibility with respect to repairing the defects in the new roof that you installed in July 2013 at [redacted] [redacted]. When I met you, you had boasted about the 5-year guarantee in your new-roof contracts, which effectively lured me to hire you for two new roof projects, one in Harrisonburg and the other in [redacted].But defects occurred in the front section of the [redacted] roof, which I reported to you in Sept. 2015, and have been begging you ever since to uphold your contractual guarantee and repair the defects. But while you have repeatedly promised to repair, you have consistently failed to do so, in clear negligence of the contract. Here are the facts:I hired you in July 2013 to install a new roof in a townhouse in [redacted] for $3,500.In Sept. 2015, the tenant reported to me (with photos) that a bunch roof shingles fell off from the front side of the roof, and other shingles were loose and displaced, creating gaps around the edges of the dormer.On Sept. 27, 2015, I contacted you (text and email), and sent you the photos showing some of the defects. You called back and promised to follow up to repair the roof shingles.I contacted you again on Sept. 29, 2015 and you emailed back, promising again that you were going to go up to [redacted] to do the repair as soon as possible. I trusted that you were going to hold his promise.In June 2016, however, I checked with the tenant and he reported that the roof shingles were still not repaired. So I traveled to [redacted], and I took some photos of the roof situation.A short time later, I filed a complaint with the Revdex.com (Roanoke). Through Revdex.com, you had agreed to follow up with me, to do the repairs, but you did not. I went back to the Revdex.com rep ([redacted]), and she contacted you again, and called me back to say that you were going to do the repair, but you never did (l have spoken recently with [redacted] about this).On Sept. 04, 2016, l sent two young men from Harrisonburg to [redacted] to try and fix the fallen/displaced shingles. They managed to reach and nail back the lower shingles (about gutter), and tried to apply roofing paste to some gaps around the dormers where shingles shifted, and water was sipping through. They could not, however, reach the fallen/loose shingles or dormer edges higher up. Took photos. This cost me $200.On Oct. 15, 2016, I hired an experienced roofer ([redacted]) to assess the roof, and do basic repair. He reached the higher roof, and nailed back several shingles. My son traveled from Harrisonburg to meet the roofer in [redacted]. This cost me $300. To this letter, I am attaching an invoice for the above costs (200+300=$500) that I am requesting you to pay.I am now also filing a complaint with VA Commission of Consumer Affairs to seek their help with resolving this situation with you, and I hope you will commit to a fair and responsible resolution.Sincerely,[redacted]Manager[redacted]

Okay...it's time to seriously applaud our roofers. They did a stellar job. A Plus Roofing, Ashland, VA. If you need a roof, or a roof repair-use them. We got Bill K[redacted] name off of the [redacted] actually...thanks to those who recommended him! He came to see us, visited with us and spoke with us about the process and options. I loved that he was clear about how great his company ratings and reviews were. He's very proud of that fact. It was reassuring. It was very clear to us upon first meeting that this was a man of integrity and reputation, without a doubt. Showed us examples of work on a tablet, spoke of satisfied clients with complete assurance. First day, they replaced a back window and those guys were great. And then next the team tackled the roofing, over a day and a half. Super sweet guys, happy, engaged, smiling and soooooo neat! They laughed and talked as they worked. Music played. The whole experience felt happy and easy. They were so careful of my planters and gardens, careful of not leaving a spec of any trash anywhere, even used the leaf blower to get rid of any small pieces off the path. All my New England Asters are blooming along the house and they had to get there to have access to that part of the roof. They thoughtfully came in from the side and did their very best to only trample a 2' wide swath close to the house, where it cannot even be seen. It took a lot of effort and consideration to do that and it fills my heart that they tried that hard to be careful of my flowers. When they filled the trailers with all the old roof materials, again, they were diligent in not leaving garbage anywhere. And so now we have a lovely new, intact roof, done by experienced, professional, nice, careful folks that made us feel really good about the whole experience. I enthusiastically recommend A Plus Roofing. I even give them "extra credit" for effort and awesomeness!

I’m writing this letter in response to a complaint filed against our company “K[redacted]” DBA A Plus Roofing, on August 28, 2017, by Mr. [redacted] and Mr. [redacted]. Case number [redacted]  We went above and beyond to try and please Mr. [redacted] and Mr. [redacted] to no avail.  [redacted]...

[redacted].  [redacted].  [redacted].  Eventually I had to come out as the owner to lead completion of the job.  [redacted].  [redacted].  For example, the customers filed a report that stated, among other things, that more water was flowing out of one downspout than another from a piece of gutter we installed.  In response, even if this was the case, the gutters were draining fine and fully functional.  This is just one of many examples of how these two customers made unreasonable requests.The customers also interfered with our ability to successfully complete the job.  For example, when putting the siding on the front of the house we took a lunch break and when we returned found that the customers had adjusted the starter strip at the bottom of the house themselves.  The customers also repeatedly walked under our ladders and walk boards and talked with our crews as they were out inspecting the job as we were conducting work.  This not only caused safety problems but also interfered with our ability to complete the job in a timely manner.After the job was completed, these two individuals filed complaints with both the siding and window manufacturer stating that we did not install the products correctly.  Therefore, representatives for the siding and window manufacturer came out to evaluate installation.  Both the window and siding manufacturers stated that the products were installed correctly and that no warranties were voided.The siding inspector told the customers after his inspection that the customers received a “good job”!  The window inspector told the customers that we installed the windows the same way that he would have installed them!These two individuals also filed pages and pages of complaints against our company to the [redacted] county building inspector and [redacted].  Most of these complaints were [redacted] and [redacted] however we are working diligently with both organizations to make any needed changes and stand ready and willing to do anything and everything necessary to address any legitimate issues.Ultimately, it looks like we will end up in court with these two individuals to resolve this matter.  They have owed us approximately $[redacted] for over a year.  We do over $* million in revenue a year and have overwhelming positive reviews.  If you are reading this review, I only ask that you consider the thousands of satisfied customers we have every year and do not let this one bad case prevent you from contacting or using A Plus Roofing for your home improvement need.  Sincerely,Bill K[redacted]President, A Plus Roofing

[redacted]In our seemingly endless association with Mr. K[redacted], we have ALWAYS referred to him, whether to his face or to others, as “MISTER K[redacted]”.. not [redacted] (as most employees and reviewers use) or Bill (as noted in his response and website profile.)  Despite [redacted] being about * years older and [redacted] being about * years younger than Mr. K[redacted], we NEVER treated him with the TOTAL disrespect he has shown us in his response to our complaint to Revdex.com, even during disagreements or on the rare occasions during those ** WEEKS when we did lose our tempers due to his attitude regarding criticism of his renovation.. A RENOVATION WE WERE PAYING FOR.. NOT RECEIVING FOR FREE.Mr. K[redacted]’s previous responses to us (two, March 31 and April 20, 2017) and [redacted] (July 2017) were via his attorney, [redacted], and though containing incorrect and/or misleading information, those responses still displayed a measurement of respect.. NOT the contempt and ‘CHARACTER DEFAMATION’, exhibited in Mr. K[redacted]’s response to Revdex.com.We have worked for days to address Mr. K[redacted]’s accusations ag[redacted]st us and portrayal of us.  It has been dr[redacted]ing to have to relive that 201* summer over ag[redacted], and its subsequent events this year.But Mr. K[redacted]’s tone in his response.. his slurs, his denial and blamelessness.. reveals MUCH about what we, the homeowners, had to endure.  Where we researched, accumulated, and presented facts about his renovation, he has presented insults and, with his attorney, unsubstantiated and untruthful claims in his defense.. not ALL fabricated, but MOST.  As he did with our renovation, he praises himself, while placing blame elsewhere.Regardless, of what Mr. K[redacted] thinks of us or our presentations of complaints, claims, or reviews, regarding our renovation, we have recognized GOD’s Hand in helping us, giving us individuals, manufacturers, agencies, and services, who, in print, support our claims, while at the same time, providing so many false or contradictory statements by reputed experts and authorities, and let us not forget Mr. K[redacted]’s and Mr. [redacted]’s own contributions in this area.Mr. K[redacted]’s OBVIOUSLY upset, stressing, not only by our presentations of the issues of the renovation, but the fact that those issues contradict his representations of himself and A Plus Roofing.  Mr. K[redacted] not only denied us the renovation we contracted for, but drained us of our motivation, not to mention our ability, to perform further planned improvements.. “DO NOT TOUCH ANYTHING”, as advised, ruled out that possibility.  Items bought for the conversion and deck remain unused.Mr. K[redacted] believes we have been unreasonable in our requests, yet from A+’s website: ‘Mission’ section comes:“We complete every project as if it were our own home. No shortcuts, no ‘good enough’ work, and no job left unfinished. Period.”“We stand behind everything we do.  If you have a problem, we’ll fix it.”Yet, our requests were simple: perform the reno**tions as presented in your initial sales pitches, with installers familiar with the products and their installations, AND follow your contracts and abide by them.May we add: HONOR YOUR WEBSITE PLEDGES, TOO.  YES, we did reposition the starter-strip on the front of the house, right of the porch, while he was at lunch.  [But Mr. K[redacted] did NOT discover this on his return.. we told his son what we’d done and he shared it later.]  Mr. K[redacted] had already applied the left side’s starter UPSIDE-DOWN and argued with us when we pointed it out (ERRATICALLY, HE THEN MOVED TO THE OPPOSITE SIDE OF THE HOUSE, WORKED AWHILE THERE, THEN CAME BACK TO THIS SECTION.) The right-side’s starter was not lined up correctly as viewed, and tests with siding-scraps showed the siding would not line up under windows and with light fixtures, and because his left applications did NOT align at the corner with the original installer’s work, and other previous work was NOT aligned, we at least wanted the front of our home to look good.. it’s actually the ONLY part of the job that lines up.. until Mr. K[redacted] got to the top, added wood where he didn’t need to, and made the soffits tilt back and forth.. which we got blamed for.. actually his attorney’s letter to [redacted] blamed us for pretty much all the aesthetics issues.YES, we did walk under walk-boards WHEN NECESSARY, not repeatedly, and NEVER while anyone was on them.  As for ladders.. we don’t remember doing so, but we could have forgotten.. but apparently from Mr. K[redacted]’s remarks, there’s A LOT of that going around.YES, we did talk to the crews while they worked, as they were often engaged in ‘small talk’ amongst themselves, and Mr. K[redacted] related to us MANY of his own boastful stories regarding more expensive jobs, showing us pictures, and sharing pics of his own home and retelling tales of **cations and convertibles.In our defense, from A+’s website: ‘Mission’ section:“We communicate openly and frequently with you throughout the roofing or siding process. The more you know the better we look!”(Unfortunately, little of what he shared had anything to do with renovation.  Just by watching them, and our being aware of installation instructions, not to mention having common-sense, we found ‘the more we knew, the worse they looked.’]YES, we did file “pages and pages of complaints” ag[redacted]st his company to the [redacted] County Building Inspector and [redacted].  BUT these complaints were NOT emotional and un-founded and was the product of MONTHS of our own diligent work, entailing reviews by contractors (off-the-record, not wanting to be involved in a litigation case), a house inspection ([redacted]s, focusing on the reno**tion), additional new research of manufacturers’ warranties and installation instructions/specs (referring to Vinyl Siding Institute), [redacted] County permit and code laws, [redacted] rules and regulations, and contact with [redacted].  Additionally, photos of notable areas were taken.Prior to our notifications of these two agencies, however, Mr. K[redacted], in March 2017, was presented a HEFTY correspondence detailing the same issues and requesting a settlement which, 21 days later, was refused by them, judged unreasonable, though they requested the unpaid balance and signing of a non-disparagement agreement.  We noted in our correspondence that likely violations of [redacted] and the necessity of [redacted] County permits required eventual notification of both government agencies [[redacted] (son) was made aware of permit issues in a 7/25/2016 email, also noting other issues, including failure of gutters.]YES, Mr. K[redacted] did assume the Siding contract’s work.. after his installer walked off the job after 2 days, taking his assistant with him, after faulty window-trim work was brought to his attention by Mr. K[redacted]’s son.  Angry by the time he got here, the installer snapped at [redacted], and [redacted] snapped at him “Don’t ever talk to [redacted] like that again” and he packed up his gear and left, declaring as he went that “K[redacted] PROMISED YOU THE WORLD BUT I DON’T OWE YOU A [EXPLETIVE] THING!”And the final YES.. we did cry.  Ten-weeks with this contractor would bring anyone to tears. The work locations chosen were erratic and unpredictable, with the area or type of installation, changing on the contractor’s ‘whim’, rather than requirements, often pulling crew from one area, regardless of the state of the install, leaving current installations uncompleted until another time, and their areas vulnerable to outside elements.  Often, repetitive applications were not remembered, inconsistently done, and required re-dos if caught before being ‘buried’ by additional work.  Additionally, contractor’s promises, explanations, and excuses were becoming increasingly tiresome, ‘transparent,’ and meaningless.  This is where Mr. K[redacted]’s ‘truths’, though slightly twisted, end.No doubt Mr. K[redacted] believes they went “above and beyond” to try and please us.. BUT he also BELIEVED he and his crews capable of performing our renovation involving re-roofing, re-siding, building a ‘conversion’ room and deck, and installing windows, storm door, soffits, and gutters (w/protection.)  All told, 3 contracts, with installations running concurrently, and estimated completion time: one month.  ALL CONTRACTS HAVE ISSUES REGARDING [redacted] COUNTY AND [redacted] REQUIREMENTS, while Roof (roof/ridge-vent/gutter protection) and Siding (siding/windows/conversion/gutters) contracts have installation failures, damage, and or aesthetic issues resulting from failure to install per manufacturer’s instructions and/or carelessness.. and completion time: ** WEEKS!As for Mr. K[redacted]’s statement that WE interfered with their “ability to complete the job in a timely manner”: BELIEVE US WHEN WE SAY, NO ONE WANTED THE JOB DONE IN A MORE “TIMELY MANNER” THAN US (hence our ‘contributions’ noted later).. AND FOR YOU TO BE OUT OF HERE.. BUT WE WANTED THE JOB DONE CORRECTLY (NOT Mr. K[redacted]’s ‘right way’, but ALL of the manufacturers’ ‘correct ways’!)As noted in some reviews, this contractor’s ‘sales pitch’ of presenting his and his company’s ‘exceptional’ background and accolades, assuring his installers’ expertise and experience, introducing products, “promising the world” (as noted by his installer who walked off the job), and ‘stepping’ people through the procedures to be done, was excellent..  BUT that’s where the ‘outstanding’ work of this contractor ended.. at least here.  After that, there followed contradiction after contradiction of those presentations.We were told by Mr. K[redacted] before hiring A Plus Roofing “If you want the job done perfect, we don’t want the job”.. and we didn’t EXPECT perfect, or we would not have let so many issues ‘slide’ when they occurred during the renovation and we were intimidated by his blame of us and our home, given implausible explanations (regarding products/installs), and offered endless excuses of “It’s not done yet” (regarding mistakes) and “It’s not important” (regarding omissions.)A neighbor of ours was told by one of Mr. K[redacted]’s employees that we “.. are nice guys.. but picky.”  In retelling this to us, the neighbor added his own feelings on this, “.. picky.. for wanting the job done RIGHT?!?!” [This incident was addressed to the K[redacted]s in our 3/2017 correspondence.]Mr. K[redacted] has portrayed us as verbally-abusive to him and his crew on a regular basis throughout the job.  IF this was the case, their resiliency MUST be commended for having made it through from May 10 to July 18, 2016.. and then, after ALL that abuse to have NOT requested the outstanding-balance (even if invoice-amount was incorrect) from 7/15/2016 (in violation of the contract) until 8/31/2017 (following our notification to him with intent to notify [redacted] County and [redacted].) There were no ‘temper tantrums’ (that would suggest ‘pitching a fit!’)  YES, we did get very irritated on more than one occasion dealing with the contractor’s behavior, his erratic and incorrect installations, and his, many times, condescending and disrespectful treatment of us, which was often unbearable.  WE DO ADMIT BECOMING ENRAGED, AND YELLING, ON 7/15/2017, WHEN HE DEMANDED HIS MONEY PRIOR TO ‘CONTRACT COMPLETION’, AND KNOWING THERE WERE MANY OUTSTANDING ISSUES, AND THEN THREATENED US WITH LEGAL ACTION FOR NOT PAYING HIM.As for our behavior, his claim would seem to indicate that we possess a lack of consideration for him and his crews.. yet, we trimmed back landscaping (which Mr. K[redacted] still complained of), covered the heat-pump (the MANY times they didn’t think to do so.. which meant NO A/C in the house), dug up and removed a fencepost (in concrete, from their path of installation), removed dozens of jalousie-window glass panes (before they arrived to take out the frames), AND, though it did benefit us also by recycling, we cleaned up ALL the old aluminum siding, trim, gutters, storm windows, and jalousie-frames, and hauled them away (thus saving Mr. K[redacted]’s crew time, and leaving room in the dumpster as Mr. K[redacted], per earlier inquiry, had no plans on recycling it himself.)Additionally, WE LOANED TOOLS (saws, levels, drill bits) and SUPPLIES (sawhorses, extension cords, shims: used after-the-fact, sparingly, and incorrectly), PROVIDED COLD WATER and LUNCH (1xroofers & 2xSat. crew), and CLEANED UP DAILY.  We even DESIGNATED A ‘RELIEF AREA’ so workers would not have to leave the site in search of a facility (many employees made use of it, putting that travel-time to better use.)IF MR. K[redacted] AND HIS CREW HAD TO ENDURE SUCH DAILY ABUSE AS WE ARE ALLEGED TO HAVE INFLICTED UPON THEM, SURELY, THESE ‘PERKS’ WOULD NOT HAVE BEEN SUFFICIENT BENEFITS TO HAVE KEPT THEM HERE.   NOTE: As compensation for our numerous ‘acts of consideration’, Mr. K[redacted] credited our invoice $[redacted] (for cleanup help.) To Mr. K[redacted], what ‘sticks in his craw’ as an insult, though wasn’t meant as one, came at the one-month point when the work was “estimated” to be done (in reality, roughly only half done) and a decision had been made to bring in a ‘replacement’ crew, adding further inconsistencies to an already VERY ‘inconsistent’ job.  With our protest, Mr. K[redacted] moaned “I’ve just wasted my time here.”  [redacted] ASKED, “You haven’t learned a thing?” BUT rather than as a question, Mr. K[redacted] heard it as an insulting statement.  [redacted] even remarked that he thought as a man of GOD, Mr. K[redacted] would see the value in the experience given him and not dismiss it as a waste of his time.  When Mr. K[redacted]’s ONE installer (and assistant) walked off the job..  NOT the “multiple installers”  as noted by Mr. K[redacted].. Mr. K[redacted], UNABLE to get the installer to even return his calls, and having no other siding crew to engage, assumed the Siding installation himself, and formed a makeshift crew consisting of his son, [redacted] (bookkeeper and salesman), and **rious other employees.  [We believe this move was to avoid litigation if reneging on the contract.  In hindsight, our best interests would have been served by accepting his offer to pay for supplies and he wouldn’t charge us for the work completed (not much), though mentioning nothing of ordered-but-undelivered supplies, damage incurred to the house, and the dumpster in the driveway.]It was quickly evident that he and his makeshift crew were NOT familiar with the products and/or their installations (remember, the upside-down starter strip?), causing mistakes.  In an effort to help, we provided [redacted]’s recommended Vinyl Siding Institute’s installation instructions (as we later would attempt with those for [redacted] windows) but they, like all following instructions, were ignored by ALL of the crew.  Mr. K[redacted] opposed advice or criticism. PERIOD!  It made no difference whether it came from his son, another trusted employee, or us (knowing the installation instructions and/or using common-sense.)  He was not about to listen to us without giving it a ‘fight’.. after all, he was the one with “decades” of experience (how much in ‘non-roofing’ is unclear to us.)  When brought to his attention, mistakes were ‘excused away’ or denied, and when pressed, Mr. K[redacted] became argumentative.  He complained of requested corrections (which still weren’t done correctly, if at all, despite reassurances.)Haphazard installations and erratic work areas additionally caused aesthetic issues that couldn’t/wouldn’t be corrected.  As mistakes became more plentiful and our requests for corrections more common (and ignored) the installations became ‘rushed’, with ‘focus’ distracted.  Mr. K[redacted] and his son, serving A Plus Roofing in higher capacities, did NOT have the time to devote to ‘installation’, and Terry had other jobs pending.  But rushing caused more mistakes and that meant more time, and Mr. K[redacted] became resentful, knowing full well this job would end up costing money if it continued at its current pace.Mr. K[redacted]’s account of the gutter malfunctions is more of his ‘dismissing our issues as petty’.  The gutter installations began on 7/15/16, and ended on 7/18/16.  Three very large sections and several smaller sections were put on the house.  With EACH of the larger sections, ONLY the last 4 feet of runoff is draining into its closest downspout, with the remainder of the roof draining to the other end, originally causing severe flooding at the foundation and walkways; we’ve only been able to direct water away now using very long diverters, causing a trip-hazard.  When the installer was asked on 7/18 about this problem with the two large installs of 7/15, he said he angled them correctly, according to the fascia.  Since he became agitated when we asked him to remount a smaller gutter noticeably mounted wrong and NOT draining, we decided NOT to pursue the issue, but a test with the hose the next day confirmed our claims, and unfortunately showed the large gutter installed 7/18 to be draining the same incorrect way.  During the course of our renovation, Mr. K[redacted] had many times mentioned the ‘settling’ of our home, which we were already aware of.. yet here his gutter installer would assume our obviously ‘old’ house’s fascia was level, and measured for the angle, not checking with a level, thus mis-angling.After A Plus Roofing exited 7/2016, leaving our Siding contract with incorrect installations (and damage to slider-windows), we contacted [redacted] Siding and [redacted] Windows.  The contractor’s incorrect storage/installation of the windows was presented in a call to [redacted], noting damage.  Per [redacted], photos were submitted showing issues and installation (lacking/incorrect shimming), and we received their email response 7/19/2016, noting “bowing” damage possibly from storage and/or installation, and noting importance of adequate anchoring/shimming.  On 7/11/17, the County Inspector arranged an inspection of the windows by Mr. K[redacted]’s [redacted] sales rep, hardly unbiased.  The sales rep found no discernible issues, contradicting [redacted] corporate’s earlier findings, and contradicting [redacted]’s installation instructions (we had to show him re: the use of shims) AND warranty clauses.  Mr. K[redacted] and Mr. [redacted] have continued to report his findings but have yet to produce a printed copy of such to us, or anyone else as far as we know.[redacted] was notified because we were told we needed to get someone out to see the siding’s installation.  We were told by [redacted] we needed an issue and found ‘puckering’ (‘fish-mouthing’) at the overlaps.  An inspection was set up with, again an unbiased reviewer, Mr. K[redacted]’s [redacted]-sales rep.  HOWEVER, he, unlike the [redacted] rep, proved impartial, despite the contractor’s claims.  He had told us before coming out that he would NOT be addressing installation issues, and when he got here admitted he knew nothing about our product’s installation.  He took lots of pictures NOT pertaining to the puckering and mentioned something about the corners, thus ‘opening the door’ for our comments and our pointing out incorrect overlaps, misalignment, rivets and J-channel issues, all which he’d already been noticing.  The [redacted] sales rep NEVER said at that time that we “received a good job” as noted in Mr. K[redacted]’s response.  [In Mr. [redacted]’s letter to [redacted], he stated the [redacted] sales rep said this in a phone conversation with him.  We know at least one account to be a fabrication.]  The [redacted]’s reps reviews produced the results we hoped for in a letter dated 12/1/2016, with [redacted] stating “your particular concern is not the result of a manufacturing defect covered by the warranty”.. they did not state there was NO ‘concern’.. only that it was not with their product.Mr. K[redacted] states most of our complaints to be emotional and unfounded, and considers our issues NOT legitimate, yet by the tone of his response to Revdex.com, Mr. [redacted]’s to us and [redacted], and their combined “diligent” efforts to have [redacted] County’s previously noted deficiencies lessened or eliminated, he must believe that others, including potential clients and previous ones, unaware of what lies below their own renovations, will find our complaints credible. NOTE:  [redacted] County Inspector’s letter of */**/2017, noted, from his obser**tions 4/4/17 and 5/9/17, issues relating to 2012 ** Residential Code requirements: Sec. **8 and 113 (permit/inspections for conversion and deck), [redacted] (roof covering), [redacted] (soffit venting), and [redacted] (siding/soffit/accessories installation.)  As Mr. K[redacted] and Mr. [redacted] have worked “diligently” to have ‘official’ requirements reversed/modified, we are very doubtful that his offer to correct permit/code deficiencies as presented in the attorney’s letters of 3/31 & 4/20/17, would have been honored.NOTE ADDENDUM: Possible violations of [redacted] Rules/Regulations presented */19/2017: 18 **C 50-22-2*0, particularly B-4, 9, 15, 17, 29 – 33.  Per email 9/25/2017, [redacted] is awaiting further info from County Building Official.Regarding our unpaid balance, as we were advised to withhold due to contract issues, including [redacted] County permit/code deficiencies:  Mr. K[redacted] exited here July 15, 2016, DEMANDING the balance of the contract, again violating the contract’s “balance upon completion” clause [previously an additional partial-payment was hinted (ignored) and the balance ‘requested’ (refused.)]  At that time, Mr. K[redacted] had full knowledge of renovation-issues, including incorrect installations and damage, but refused a ‘walk through’ to go over them, the exception being an inspection of attached sheds to determine the disputed amount of $[redacted], based upon an employee’s charge for wood (Mr. K[redacted] admitted the amount of wood used and remaining on the ground outside was less than employee charged.)The balance of the contract varied in 3 invoices [included] presented to us for EARLY payment 7/11 – 7/15/2016, ALL HAVING INCORRECT AMOUNTS (bookkeeping errors, etc):1) Dated 7/11/16: this was handed to us, requesting payment, with payment refused; [redacted] (son) was called the morning of 7/12.NOTE: Along with this payment request came Mr. K[redacted]’s ‘offer’ to eliminate the not-yet-fulfilled gutter-portion of the Siding contract, which was declined.2) Dated 7/15/16 (top), 7/14/16 (bottom): this was attached in an email 7/14/16, late evening ([redacted] contacted son re: still incorrect amount.)3) Dated 7/15/16: this was attached in an email 7/15/16, morning; Mr. K[redacted] expected payment of this 7/15, 4pm (per son’s email); payment was refused by us.NOTE: The ‘incorrect’ balances included $[redacted] for the shed rebuild, as noted: roof, walls, etc.; HOWEVER, the ‘wall’ (including a ‘common wall’ of the two connected shed areas) was ATTEMPTED with very minimal results following roof-replacement but NEVER COMPLETED.  The sheds have been temporarily sealed off since shortly after Mr. K[redacted]’s exit, per our advised instructions to “..NOT TOUCH ANYTHING.”  The 7/11/16 invoice did not note “walls”  and since invoices were repeatedly incorrect in balances (bookkeeping errors) AND ‘early’ requests for payment were made, little attention was paid to the details of these flawed invoices UNTIL a research prompted by Mr. [redacted]’s letter to [redacted].Following Mr. K[redacted]’s 7/15/16 exit, there were no additional requests from him, A Plus Roofing, or any representative, regarding payment of the contract balance (even during/following a 9/16/16 siding inspection) until March 31, 2017, 8-1/2 months later.  This 3/31/17 request followed his receipt of our 3/7/2017 lengthy correspondence, noting our necessary and inevitable notifications to [redacted] County and [redacted]The contractor adds this boast to his response: “We do over $* million in revenue a year and have overwhelming positive reviews.” Over $* million/year..  that averages $[redacted]/mo or $[redacted]/wk.. that is **-times our job’s average at $[redacted]/wk (if completed on time).. to have taken our job seems like ‘slumming it.’While Mr. K[redacted] tallies up his millions, we, the homeowners, tally up our concerns regarding his failed reno**tion: 1) cost of any corrections; 2) current, unseen ‘damage’ to our structure due to the installation and/or eventual damage without those corrections; 3) knowledge that without corrections, we’ll never realize the increased **lue we had hoped and contracted for; 4) knowledge that, regardless of the outcome, the home-equity loan we took out for this reno**tion will have to be repaid.This bold divulgence of his revenue, HOWEVER, makes us pause to ask:  Why was our reno**tion so vital to have?, and Why the urgency in having our balance early.. requesting TWICE (three times, if one counts a partial-payment ‘hinted at’ weeks earlier, that we ignored)?.. all as noted above. As for reviews: On the contractor’s website, unless overlooked, we found NO reviews regarding completed Siding work, while 1 mentions Windows; the rem[redacted]der of reviews regard Roof work.  Revdex.com, [redacted], and [redacted] do list reviews for this contractor, but NOT ALL POSITIVE.Though Mr. K[redacted]’s work, previously with [redacted], and more recent missions to [redacted], may be worthy of praise and acceptable in those situations, our home reno**tion involved neither [redacted], nor a ‘mission.’  We contracted in good faith to have our work done correctly, and to benefit us emotionally and financially, with increased home-**lue.Whatever the reasons, or excuses, the contractor gives for our home receiving the reno**tion it did, the contractor, or his representative, chose the words and phrases for their ads to attract customers.  This contractor’s website NO LONGER LISTS SIDING, TRIM, OR WINDOWS AS SERVICES OFFERED, though does mention them regarding reno**tion-needs in general; HOWEVER, [redacted], and Reach Magazine continue to advertise as they did at the time we chose them for our reno**tion. [see additional ADVERTISING CLAIMS presented below]MISC. NOTES RE: MISCOMMUNICATION, ERRONEOUS STATEMENTS, ETC:1) Regarding our concerns with several aspects of the conversion’s build: Mr. [redacted] presented in his response to [redacted] that these were of no matter since we were “using it for storage.”  THE CONVERSION AREA IS NOT BEING ‘USED’ FOR STORAGE AND HAS ONLY A FEW MORE ITEMS ON IT THAN WHEN THE K[redacted]S WERE HERE, USING IT FOR THEIR OWN STORAGE OF TOOLS/SUPPLIES, LEAVING SOME ITEMS BEHIND.  SIDING PIECES, USED TO DEMONSTRATE THE CORRECT ‘OVERLAP’ AND ‘LOCKING’ TO INSPECTING CONTRACTORS AND OFFICIALS REM[redacted] THERE AS ‘VISUAL’/’HANDS-ON’ ESSENTIALS.  WE’RE SURE THE ATTORNEY MUST UNDERSTAND THE CONCEPT OF “DO NOT TOUCH ANYTHING”, AS ADDRESSED IN OUR 3/17 CORRESPONDENCE TO HIS CLIENT, SO UNSURE WHAT HE BELIEVES WE SHOULD HAVE BEEN DOING WITH IT.  WE DO KNOW THEY WOULD HAVE LIKED NOTHING BETTER THAN OUR ‘TOUCHING’ IT, THUS MASKING ANY ISSUES.2) Regarding the siding: Mr. [redacted] presented to [redacted] that we chose [redacted].  Originally, Mr. K[redacted] presented ‘[redacted]’ for us, then at the next meeting introduced, with no explanation, [redacted].  Later, wanting clarification, we emailed [redacted] (son) asking the purpose of Mr. K[redacted]’s change, and he replied that Mr. K[redacted] felt it better suited our needs.ADVERTISING CLAIMS:The contractor’s current website-profile influences viewers to believe he has unquestionable integrity due to his occupation as a Pastor and his mission-work, and that his “decades” of experience, including helping his father ‘roof’ with [redacted] qualifies him for all other reno**tion services.Though Mr. K[redacted]’s work, previously with [redacted], and more recent missions to [redacted], may be acceptable in those situations, our home reno**tion involved neither, and we contracted in good faith to have our work done correctly, and to benefit us emotionally and financially, with increased home-**lue.Whatever the reasons, or excuses, the contractor gives for our home receiving the reno**tion it did, the contractor, or his representative, chose the words and phrases for their ads to attract customers.  Though we first became aware of A Plus Roofing because of signage in the yard of a house in our neighborhood that was being re-roofed (only), it was research of A Plus Roofing’s website (www.A-Plus-Roofing.com) and those of [redacted] and [redacted], that provided “claims” as shown below [copies a**ilable]; additionally, the Reach magazine ads [copies a**ilable], combined with these website statements, were used in our decision to hire A Plus Roofing for our home improvement project.NOTE: The contractor’s attorney is his response to [redacted] stated the ‘ad’ material we submitted was not dated, thus offering that they could have been from ANY time; HOWEVER, the copies given [redacted] clearly had dates, including coupons showing expirations, as she mentioned when here.The advertisings below were accumulated following A Plus Roofing’s exit from our premises, July 2016:From A Plus Roofing website:..expert gutter, siding and trim installation.. ..installed by a certified expert.From [redacted]:..expert gutter, siding, and trim installation.. ..will be installed by a certified expert.From [redacted]:Areas of ExpertiseRoofing Commercial & ResidentialWindows Commercial & Residential Siding Vinyl & Wood/Fiber Cement Gutter Dome Gutter Covers Exclusive DealerSatisfaction Guaranteed![As of 8/18/2017 (as it was on */2017, with our submission to [redacted]), all info below was accurate.]A Plus Roofing’s website no longer lists “siding” and “trim” installation as a service; HOWEVER, [redacted], and Reach ads, continue to list those services as noted above, and use “specialist”, “expertise”, or “certified expert” in describing work in these areas.  NOTE:  A Plus Roofing has performed one or more such siding jobs as recently as March 2017, per Facebook postings.A Plus Roofing’s website does not list “windows” as a service, yet [redacted] continues to list it as an area of “expertise.”While ”certified expert”, as used in the advertised claims above, does NOT designate a particular area or product in its goal to attract customers, it also does NOT eliminate a particular area or product. However, in checking with the Vinyl Siding Institute, A Plus Roofing or William K[redacted] is NOT listed as “certified installers” of vinyl siding, though our siding, [redacted], is listed as a “certified product.”[redacted]Claim of “exclusive dealer” of [redacted] [correct product spelling]: following Mr. K[redacted]’s exit on 7/15/201*, and subsequent issues with the gutters installed 7/15 & 7/18/201*, we contacted  [redacted] and was told that neither A Plus Roofing, nor this contractor, was an “exclusive dealer”, at least not at that time, for the region or [redacted].  Though the [redacted] product WAS listed on the A Plus Roofing website at the time (and included in our contract), its name HAS since been removed; HOWEVER, [redacted]’s listing still includes the above “exclusive” claim. Currently, the contractor’s website states he is the largest distributor of [redacted] shingles (and the [redacted] Pinnacle Pristine shingle) in the state of [redacted]; HOWEVER, a search of the [redacted] website [redacted]] finds A+Roofing listed only under ‘Homeowners’: ‘Request a Contractor Quote’ and ‘Find an [redacted] Contractor’, and nowhere in ‘Distributors’, so unsure where this claim of “largest distributor” finds its origin.INCLUDED BELOW ARE CONTRACT/INSTALLATION ISSUES (Edited info, due to space, presented in 8/25/2017 complaints.)DETAILED ISSUES:1)  ROOFING contract:     a)  Roof’s damaged deck-boards (incl those cut/removed in error during ‘ridge-cut’) NOT all replaced as contracted/told (found during inspection following contractor exit.) [Cited [redacted]]b)  Add’l new damage to deck boards during install.  c)  Flashing/caulking issues at chimney. NOTE: Light at all 4 sides of chimney presented to Mr. K[redacted] during reno**tion & expl[redacted]ed as light from ridge-vents (sides, possibly, but NOT at front & back, as noted by reviewing contractors/roofers, County & contractor’s attorney, who later changed is opinion to be that of Mr. K[redacted])d) Ridge-vent not installed to Mfr instructions: coming loose; overlaps separating (gaps); debris/ moisture (mist) entering usable attic area (& possibly bedroom - no access to check.)e) Reroofing/deck boards applied to rotten rafters of 2 attached sheds (corrected */201* (w/worker’s a**ilability) but sagging from different rafter sizes.) f) WARRANTY ISSUE (per [redacted]) due to Siding contract’s [redacted] (new holes drilled): INSUFFICIENT for new ridge-vent (per ridge-vent Mfr install instructions: exhaust NOT to exceed intake.) [Cited [redacted]]2)  SIDING contract (4 sections):NOTE: Contractor assumed work of Siding Contract himself, with a makeshift crew, when siding installer walked off the job after 2 days.Siding/Gutter portion - Issues incl/not limited to:a) Soffit:- venting (new holes drilled) INSUFFICIENT for ventilation [County code deficiency [redacted]] (per ridge-vent Mfr install instructions [a**ilable]: exhaust NOT to exceed intake.) Ours considerably less, causing Roof WARRANTY ISSUE (per [redacted]);- not level & plumb (inconsistent.)b) Siding NOT installed to Mfr instructions & specifications [a**ilable] [County code deficiency [redacted]], (affecting WARRANTY & aesthetics) & incl/not limited to:- Erratic/inconsistent installation resulting in 7 of 12 corners misaligned;- Starter strips: incorrect placements & inconsistent placement (starter strip one side of steps, J-channel as starter on other side);- Inconsistent/incorrect siding overlaps & siding interlocking;- Outside corners inconsistent in lengths & foam extruding past bottoms; inside corner incorrect overlap;- J-channel issues: missing between front door top trim and siding; incorrect overlaps, LOTS of rivets, [redacted] laying on roof;- Large and/or numerous open gaps of J-channels around steps, electrical box, & PROHIBITED caulk between siding/front door trim;- Inconsistent and/or incomplete window trim, incl “frame out windows” (in conversation as “padding out”.)c) Gutters not installed properly: last 4-feet of 3 major sections dr[redacted]ing to one end, with rem[redacted]ing length to other end, resulting in flooding at foundation even with diverters.d) Other issues: Modifications/omissions (unclear whether omissions purposely or accidently BUT always w/ excuse) made with NO CHANGE ORDERS per [redacted] Rules/Regulations: furring over orig wood siding (Mfr instruct.); **por barrier (contract); frame out windows (contract – in conversations as “padding out”; shutters (contract - not addressed by contractor at exit but, wanting them gone, we did not mention.Side Porch portion:No permit obt[redacted]ed for ‘Side Porch’ conversion prior to construction.NOTE: Plans submitted 8/8/2017 for permit, per our County-provided copy, shows questionable requirements; permit discrepancy of “estimated cost” (under-estimated)a) Issues/questions with construction:- Sole-plate anchoring;- Doorway ‘stud’ NOT connected to sole-plate; uses particle-board (?) beneath;- Doorway BUILT at 33“x 80”, despite storm-door common measurement 32”x81” [contracted common was 3*”x81”, but we requested smaller door (NO change order presented by contractor, per [redacted] Rules/Regulations.)]NOTE: Incorrect width required shimming (WRONG SIDE and w/particle board (?)); incorrect height caused door install. steps & parts to be eliminated [instructions a**ilable] AND makes it impossible for us to install exterior door later as planned.b) Qty 4 Slider-windows:- “Replacement”-type used in porch conversion (NEW construction framing) & NOT installed to Mfr instructions [a**ilable], AFFECTING WARRANTY.- DAMAGED WITH BOWING ON ALL SIDES [per Mfr letter [a**ilable]: damage possible improper storage (upside-down in ‘elements’ for 2½ weeks) and/or installations (removing slider-sashes prior to install to reduce carrying/installation weight, insufficient anchoring for size, and NO shimming.)]NOTE: 2 windows pivoted in */15/201* high-wind event (*0 mph avg per [redacted]) due to installation, incl NO stops; contractor blamed ‘bowing’ of all 4 windows on non-existent “tornado”.)NOTE ADDENDUM: Following numerous compl[redacted]ts of window damage, contractor, w/his attorney, County Inspector, and several others, brought his ‘window sales rep’ here on 7/11/2017, to do an “impartial” assessment of window installation; sales rep, showing bias towards the contractor, contradicted Mfr installation instructions & warranty; contractor still blamed “tornado” (NOT a tornado)- Screens not provided (incorrect ones were ordered but expl[redacted]ed by contractor as “one kind for 2-lites, diff for 3-lite”, so we contacted [redacted], who said order was wrong; son reordered but we were never given them.)- Improper flashing possible (pre-install pics to be reviewed by County.)c) Changes/modifications (sizes/style) made with NO CHANGE ORDERS per [redacted] Rules/Regulations.Windows portion:Qty 3 Double-hung (Replacement-type), one was incorrectly installed (no stop) BUT corrected after it blew in during */15/201* wind-event.)  [redacted] portion:Only issue seems to be placement of overlaps above center of doorways causing dripping (excessive in r[redacted] or snow-melts.) NOTE: At the time of our contract, contractor listed themselves as “exclusive” dealer in the area, BUT not according to [redacted]3) DECK contract:a) No permit.b) County’s 2 alternative deck-support ‘fixes’ presented here on 7/11/2017, unacceptable for our needs (would have declined build if presented 5/201*.)c) Plan submitted 8/8/2017 for permit, per our County-provided copy:- “Footers” (as noted by permit issuer) needed.- “Aluminum flashing” at ‘treated’ deck boards (as noted by A Plus Roofing) CANNOT be done due to corrosion, as recognized by permit issuer via phone.NOTE:  A Plus Roofing did this ‘combination’ previously in several areas here and had to correct those errors; apparently, experience was forgotten/overlooked.d) ‘Agreement’ (contract?) states “required.. installation completion form” signed by property owner(s) BUT none submitted to us [addressed to [redacted]] [Attorney claims not needed as pmt signified completion acceptance???]NOTE: Further County inspection needed of roof/siding per 9/20/17 email.Additionally, photos and Burgess Home Inspection report have been sent.Respectfully yours,[redacted]

Okay...it's time to seriously applaud our roofers. They did a stellar job. A Plus Roofing, Ashland, VA. If you need a roof, or a roof repair-use them. We got Bill K[redacted] name off of the [redacted] actually...thanks to those who recommended him! He came to see us, visited with us and spoke with us about the process and options. I loved that he was clear about how great his company ratings and reviews were. He's very proud of that fact. It was reassuring. It was very clear to us upon first meeting that this was a man of integrity and reputation, without a doubt. Showed us examples of work on a tablet, spoke of satisfied clients with complete assurance. First day, they replaced a back window and those guys were great. And then next the team tackled the roofing, over a day and a half. Super sweet guys, happy, engaged, smiling and soooooo neat! They laughed and talked as they worked. Music played. The whole experience felt happy and easy. They were so careful of my planters and gardens, careful of not leaving a spec of any trash anywhere, even used the leaf blower to get rid of any small pieces off the path. All my New England Asters are blooming along the house and they had to get there to have access to that part of the roof. They thoughtfully came in from the side and did their very best to only trample a 2' wide swath close to the house, where it cannot even be seen. It took a lot of effort and consideration to do that and it fills my heart that they tried that hard to be careful of my flowers. When they filled the trailers with all the old roof materials, again, they were diligent in not leaving garbage anywhere. And so now we have a lovely new, intact roof, done by experienced, professional, nice, careful folks that made us feel really good about the whole experience. I enthusiastically recommend A Plus Roofing. I even give them "extra credit" for effort and awesomeness!