A plus Title Pawn

This is in response to your complaint filed with the Revdex.com on September 29, 2016 concerning your student loans guaranteed by Educational Credit Management Corporation (ECMC). Records reflect you received two federal Stafford loans disbursed on February 3, 1998 in the total amount...

$5125 for your educational expenses at Plaza Beauty School. The loans are serviced by American Education Service (AES) and were originally guaranteed by the Tennessee Student Assistance Commission (TSAC). Effective July 1, 2016 the U.S. Department of Education assigned the TSAC student loan portfolio to ECMC and ECMC became the new guarantor of your loans.   In your complaint you reference being contacted by phone and writing by ECMC regarding your delinquent student loans. Federal regulations require a lender/servicer to submit a request for default aversion assistance to the guarantor when a borrower becomes 60 days past due (34 C.F.R. § 682. 682.411(i)). The guarantor is a separate entity from the servicer and as such assists in contacting the borrower to explain available options (such as income-driven repayment plans, forbearance and deferment). Guaranty agencies are responsible for maintaining records on all loans on which they hold the guarantee. ECMC records reflect AES requested default aversion assistance for your account on September 16, 2016. AES notified ECMC on September 29, 2016 your account was no longer past due.   Per your request we have marked your account do not contact. Please understand should your account become 60 days past due again, and you are not in contact with your servicer, AES will request default aversion assistance from ECMC. Due to your request, ECMC will be unable to contact you to provide assistance and your loans may go into default. If you wish to remove the do not contact status please contact ECMC ###-###-####. Should you have questions concerning this response, please contact Laurie [redacted], ECMC Research Resolution Specialist, at ###-###-####.

This is in response to your Revdex.com complaint dated May 20, 2016. On September 5, 2008 you were disbursed one subsidized Stafford loan in the amount of $1,750 for your Educational expenses at the University of Phoenix. The loan was serviced by Affiliated Computer Service (ACS) and...

originally guaranteed by the California Student Aid Commission (CSAC). Attached is a copy of the promissory note you signed to obtain this loan.  ACS records reflect you withdrew from school on February 12, 2010 and your loan entered a six month grace period during which no payments were due. The grace period expired on August 12, 2010 and the first payment became due September 14, 2010.  Information provided by ACS reflects you received 18 months of deferment and 10 months of forbearance, which advanced the due date to February 14, 2013. Records reflect no further payments, deferment or forbearance were applied to the account. On November 1, 2010, the U.S. Department of Education assigned the CSAC loan portfolio to ECMC and ECMC became the new guarantor of the loan. Once the loan became more than 270 days past due it went into default. A default claim was filed by ACS and ECMC paid the default claim on February 6, 2014 in the amount of $1,837.16. Pursuant to federal regulations governing the Federal Family Education Loan Program (FFELP), guaranty agencies must add collection costs on educational loan debt when the guaranty agency pays a default claim to the lending institution (34 C.F.R. § 682.410(b)(2)). In addition, all outstanding interest was capitalized at the time the default claim was paid (34 C.F.R. § 682.410(b)(4)). Due to the capitalized interest, the claim paid amount of $1,837.16 became your new principal balance. ECMC sent you the required Notice of Default (NOD) dated February 10, 2014. This notice informed you of your rights and outlined the steps a federal guarantor may pursue on defaulted student loans, including reporting of the default to the national consumer reporting agencies.  The NOD was sent to the address on file, advising you of your options to resolve the defaulted status of your loans within 60 days to avoid the federally mandated consequences of default. On March 12, 2014, ECMC sent a Loan Default Reminder reminding you there are several options available to resolve the default status of your loans and to contact ECMC within 30 days to avoid the consequences of default. As no response was received to the NOD or 30 day Loan Default Reminder, ECMC reported your default to the national consumer reporting agencies on May 4, 2014.  As a result, ECMC sent you a Notification of Report to Consumer Reporting Agencies on May 5, 2014.  This notice advised you ECMC reported your default to the national consumer reporting agencies. ECMC did not receive any of the letters back as undeliverable so it is presumed the notices were delivered to the address on file.  Per the terms of the promissory note you signed, it is your responsibility to update your contact information with the current loan holder. ECMC records indicate on August 27, 2015, you consolidated your loan under the Federal Direct Loan Consolidation Program.  As a result of your consolidation, on November 1, 2015, ECMC accurately reported your loans to the credit reporting agencies as paid collection accounts.  In accordance with 20 U.S.C. § 1080A(f)(1), 15 U.S.C. § 1681c(a)(4) and 34 C.F.R. § 682.410(b)(5), the FFEL Program requires, and the Fair Credit Reporting Act allows the guaranty agency to report defaulted information for seven years from the date on which the guarantor paid a claim to the holder on the guaranty. Your default claim was paid on February 16, 2014 and as a result is eligible for reporting until February 16, 2021.  ECMC has previously submitted a request to the consumer reporting agencies to mark the account as disputed. ECMC has no control over and is not responsible for how long it takes the consumer reporting agencies to update the account as disputed.  For information concerning your consolidation loan please contact FedLoan Servicing (PHEAA) at ###-###-####.  If you have any questions regarding this information please contact me at ###-###-####.

On August 25, 2016, you filed a complaint with the Revdex.com.  This complaint was directed to the attention of Educational Credit Management Corporation (ECMC), a student loan guarantor of federal student loan debt under the Federal Family Educational Loan Program (FFELP). You...

continue to dispute an issue that has been addressed by ECMC Office of the Ombudsman in the past. Following is a summary of ECMC’s past responses. On January 25, 1985, a student loan was taken out under your name and social security number for educational expenses while attending [redacted] University. On the promissory note, [redacted] University certified your enrollment and the student loan. ECMC provided you with loan documents on August 1, 2013. After receiving loan documents provided by ECMC, you contacted ECMC Ombudsman on August 5, 2013. ECMC Ombudsman advised the account is being researched regarding your assertion you did not take out this loan. You advised ECMC you had a letter from [redacted] University advising they had no record or your enrollment.  On August 9, 2013, ECMC advised you that the school confirmed your enrollment at [redacted] and the student loan by certifying the information on the loan documents, and [redacted] will have to answer to what happened to the student loan disbursement.  On August 12, after receiving a copy of the letter provided to you by [redacted] University, ECMC contacted [redacted] University regarding this issue. ECMC advised [redacted] it had their certification of your enrollment and provided them with copies of the loan documents. On the same day, [redacted] University contacted ECMC and advised they will “look into” returning the $2,500.00, since there was no record of your enrollment. On August 13, 2013, ECMC advised you of this ongoing research. On August 19, 2013, ECMC was advised by [redacted] University via email that they were unwilling to refund the $2,500.00 because they could find no record of actually receiving the loan proceeds. ECMC began working with the lender of the funds for the cancelled loan check, but never heard back. On August 28, 2013, ECMC advised you of these events and directed you to [redacted] University for further dispute. You were also advised by ECMC that since there was no resolution with [redacted] University, you are responsible for this debt and collection activity would continue. Had [redacted] University refunded the disbursed amount of $2,500.00, this would have cancelled the debt. At no time did ECMC advise you that if the $2,500.00 was received from [redacted] University you would remain responsible for the outstanding interest or costs, nor did ECMC demand the full remaining balance from [redacted] University.     If you wish to continue this dispute, again, you will need to address the issue with [redacted] University. You requested to no longer be contacted by telephone. ECMC will remove your phone number however you will still be responsible for the debt. ECMC may pursue other collection activity such as administrative wage garnishment and/or certifying your debt for the treasury offset program (TOP).  Through TOP the Department of Education (ED) may request the US Department of Treasury (Treasury) offset this loan debt against all payment streams authorized by law, either currently or in the future.  These payment streams may include (but are not limited to) Federal and/or State tax refunds, Social Security Benefits, and/or Federal Travel reimbursements.    ECMC is required to participate in TOP and is required to provide the names of all accounts that are in default and not in arrangements with ECMC to ED who provides to the Treasury. There are several options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org  under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact Pioneer Credit at ###-###-####.   If I can be of further assistance, you may contact Trudy [redacted], ECMC Research Resolution Specialist at ###-###-####, or email t[redacted]@ecmc.org.

Please see attached response from Educational Credit Management Corporation (ECMC) for [redacted], Case ID [redacted]

I am rejecting this response because:
I still have not seen proof of mailing with tracking showing it was received to my address on file (that would satisfy a court judge example being a certified mail receipt)  on this "claimed" letter that is SUPPOSEDLY SO IMPORTANT that I had to fill out and return within 30 days or my loans would go into default. The first communication I EVER received about my loans was a notice of default in March.  Had I received the claimed letter in a timely manner it would have prevented this entire dispute. I had to get in contact with the Federal OMBUDSMAN group JUST to get it sent to me in April, which is when I filled out and returned immediately (which is supposedly "too late")If I do not see a proof of mailing that I can take to USPS to investigate and determine what happened to the initial letter that was supposedly sent in February, I intend to file a lawsuit within the next 30 days in my local small claims court against ECMC for damages under the California credit reporting laws for reporting incorrect information on my credit file under my name. I have kept a log of all my communications.

Initial Business Response /* (1000, 5, 2015/10/19) */
This is in response to your Revdex.com complaint dated October 16, 2015 concerning your federal student loans guaranteed by Educational Credit Management Corporation (ECMC). ECMC has previously responded to you directly regarding...

the same concerns on October 1 and October 8, 2015. For your convenience, we have attached copies of those responses.
In your complaint you expressed concern over the reporting of your loan to the consumer reporting agencies. ECMC records indicate you consolidated your loan under the Federal Direct Loan Program on July 5, 2012. As a result of the consolidation, ECMC submitted our last credit reporting file to the credit bureaus on August 5, 2012 reflecting a zero balance since the loan was paid through consolidation. Under 20 U.S.C. § 1080A(f) and its implementing regulation 34 C.F.R. § 682.410(b)(5), the Federal Family Education Loan Program, specifically authorizes ECMC to report this information for seven years from the date on which the guaranty agency paid a claim to the holder on the guaranty. This also complies with the Fair Credit Reporting Act duties of entities that furnishes information to consumer reporting agencies to report accurate and complete information regarding accounts placed for collection for up to seven years. See 15 U.S.C. § 1681c(a)(4) and 15 U.S.C. §§ 1681s-2(a)(1)(A)-(B), 1681s-2(a)(2)(B). The default claim for your loans was paid on May 30, 2011 and as such may remain accurately reported with a zero balance until May 30, 2018. ECMC has submitted a request to the consumer reporting agencies to mark the account as disputed. ECMC has no control over and is not responsible for how long it takes the consumer reporting agencies to update the account.
Any further questions please contact Laurie [redacted] ECMC Research Resolution specialist at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Get your head out of your BUTT!
SUN 10/18 Someone there marked my accounts as Paying LATE.. I was sent a Credit Alert - so now its WORSE! These accounts are Paid / CLOSED!
They only took care of PART of the reporting..
Yes, the account has a $0 Balance, B?UT they left the account OPEN and it's also reporting COLLECTION.,
3 things are important to a credit report on an account.
1) TYPE - The ACCOUNT needs to be marked CLOSED
2) Balance needs to be $0 - It is
3) STATUS - Needs to be marked Satisfied/PAID/ Transferred
They have account Type as OPEN
They have STATUS as Collection / Charge off even though they were paid!
this is hurting my credit since 2012
Final Business Response /* (4000, 9, 2015/10/26) */
Educational Credit Management Corporation (ECMC) initially received your Revdex.com inquiry on October 16, 2015 and timely responded on October 19, 2015. The same day you received the response, you indicated you did not accept the response and wanted additional information. As a result of this request you were contacted by ECMC Research Resolution Specialists, Laurie [redacted] Laurie explained the reporting was accurate. ECMC's reporting is based on the Credit Reporting Resource Guide published by the Consumer Data Industry Association which instructs a Guaranty Agency and the U.S. Department of Education to report as Portfolio Type (Base Segment, Field 10) O (Open). ECMC is a Federal Guaranty Agency participating in the Federal Family Education Loan Program (FFELP). As such, ECMC followed the above guidance and reported your account as O along with the required 62 (account paid in full/was a collection account) with a zero balance. In accordance with 20 U.S.C. § 1080A(f)(1), the FFELP requires the guaranty agency to report account information to the credit bureaus for up to 7 years from the date on which the guaranty agency paid a claim to the holder on the guaranty. This also complies with the Fair Credit Reporting Act duties of entities that furnish information to consumer reporting agencies to report accurate and complete information regarding accounts placed for collection for up to seven years. See 15 U.S.C. § 1681c(a)(4) and 15 U.S.C. §§ 1681s-2(a)(1)(A)-(B), 1681s-2(a)(2)(B). As stated in the previous response the default claim for your loans was paid on May 30, 2011 and as such may remain accurately reported with a zero balance until May 30, 2018.

On September 20, 2017 you filed a complaint with the Revdex.com (Revdex.com) against Educational Credit Management Corporation (ECMC).  ECMC Ombudsman, Diane [redacted] reached out to you on September 25, 2017 to discuss your concerns. It was determined in that conversation that Ms. [redacted] will...

address your concerns directly. Ms. [redacted] will again contact you to reach a resolution. Ms. [redacted] can be reached at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/11) */
This is in response to your complaint filed with the Revdex.com on February 5, 2016, concerning your defaulted student loan guaranteed by Educational Credit Management Corporation (ECMC). As a result of the complaint, Pam [redacted] ECMC...

Research Resolution Specialist, called you on February 10, 2016, to discuss your concerns. At this time you stated the prior contact information ECMC had was incorrect and requested a validation of debt. A following is an outline of your student loan held by ECMC.
On February 18, 2004, you received one unsubsidized Stafford loan in the amount of $5,500 for your educational expenses at California State University. The loan was serviced by Affiliated Computer Services (ACS) and was originally guaranteed by the California Student Aid Commission. A copy of the signed master promissory note dated February 10, 2004, is attached.
When you withdrew from school on June 12, 2004, the loan entered a six month grace period during which no payment was required. The grace period expired December 12, 2004, and the first payment became due January 14, 2005. ACS reports you made 5 months' worth of payments totaling $292.00, which advanced the due date to June 14, 2005. The records reflect no deferment or forbearance was processed on the account and no further payments were received.
Once the loan became greater than 270 days past due, the loan went into default and ACS filed a default claim with CSAC. As the guarantor, CSAC paid the default claim on June 15, 2006, in the total amount of $5,715.60. Pursuant to federal regulations governing the Federal Family Education Loan Program (FFELP), guaranty agencies must add collection costs on educational loan debt when the guaranty agency pays a default claim to the lending institution (34 C.F.R. § 682.410(b)(2)). In addition, all outstanding interest was capitalized at the time the default claim was paid (34 C.F.R. § 682.410(b)(4)). Due to the capitalized interest, the claim paid amount of $5,715.60 became your new principal balance.
Effective November 10, 2010, the U.S. Department of Education (ED) assigned the CSAC loan portfolio to ECMC and ECMC became the guarantor of your loan, holding all right, title and interest to the loan. ECMC records reflect multiple attempts to contact you by telephone and by mail to discuss the status and options available on your defaulted federal student loan. Because no voluntary payments had been received, ECMC began the process of administrative wage garnishment, as required by law. ECMC records indicate a Notice Prior to Wage Withholding was sent to you on December 7, 2015. This notice advised you ECMCpursuant to federal law (20 U.S.C. § 1095a et seq.) - was ordering your employer to immediately withhold 15% of your disposable income for payment of your defaulted federal student loan. This notice explained you could stop the garnishment if you established a written payment arrangement within 30 days of the date of the notice. As no written or verbal response was received to this notice, an administrative wage garnishment order was issued to your employer to deduct from your wages an amount equal to no more than 15% of your disposable pay for each period, or the amount permitted by 15 U.S.C. § 1673, to repay your defaulted federal student loan held by ECMC. The administrative wage garnishment order was issued on January 11, 2016. You can still request a hearing however the garnishment will not be suspended unless they find in your favor at the time of the hearing. As of February 11, 2016, one wage garnishment payment has posted to your account in the amount of $106.83. Attached are copies of your CSAC and ECMC payment history. .
Per the terms of your promissory note, which I have circled for you, it states:
Any notice required to be given to me will be effective if sent to the latest address the lender has on file for me or by electronic means to an electronic address that I have provided. I will immediately notify the lender of any change of address or status as specified in the Borrower's Rights and Responsibilities Statement.
There are several options available for defaulted borrowers such as pay in full, settle full, rehabilitation and consolidation. To learn more about these options, you can view www.ecmc.org under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at X-XXX-XXX-XXXX.
Please feel free to contact Pam at XXX-XXX-XXXX if you would like to further discuss your concerns or have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. You specifically stated:
ECMC records indicate a Notice Prior to Wage Withholding was sent to you on December 7, 2015. This notice advised you ECMCpursuant to federal law (20 U.S.C. § 1095a et seq.) - was ordering your employer to immediately withhold 15% of your disposable income for payment of your defaulted federal student loan. This notice explained you could stop the garnishment if you established a written payment arrangement within 30 days of the date of the notice. As no written or verbal response was received to this notice, an administrative wage garnishment order was issued to your employer to deduct from your wages an amount equal to no more than 15% of your disposable pay for each period, or the amount permitted by 15 U.S.C. § 1673, to repay your defaulted federal student loan held by ECMC. The administrative wage garnishment order was issued on January 11, 2016. You can still request a hearing however the garnishment will not be suspended unless they find in your favor at the time of the hearing. As of February 11, 2016, one wage garnishment payment has posted to your account in the amount of $106.83. Attached are copies of your CSAC and ECMC payment history.
This is absolutely false. No mailed notification was provided to me from you whatsoever. The ONLY notification I received was from my Employer less than one week prior to my wages being garnished. Your response was "Oh it must have been sent incorrectly due to a skip trace."
You are not in compliance with the law.
You are required to prior to garnishing my wages provide me with notification writing, allowing me 30 days to review the claim and respond. You specifically state that the notice was sent out on 12/7/15 - to an address I do not reside, have never resided, have no financial interest in and to a state for which I have not resided in over 6 years.
You have not and have never provided and documentation to me prior to garnishing my wages.
And no attachments were included in your response,
Respectfully,
Katharyn [redacted]
Final Consumer Response /* (3000, 14, 2016/02/24) */
I am in recipient of a message from Pam (no last name provided) concerning this complaint.
As I have stated, no documents were ever mailed to me. The documents sent went to an address I've never resided in, and have no financial interest.
The pdf file shows a withholding from my 2008 tax return and some type of previous garnishment neither of which occurred.
Pam (no last name provided ) stated in het Voicemail that I should contact her before she closes the Revdex.com case.
I asked for proof. They continue to garnish my wages..
Final Business Response /* (4000, 16, 2016/02/29) */
On February 11 and 16, 2016 Educational Credit Management Corporation (ECMC) responded timely to your complaints filed with the Revdex.com. You indicated you did not accept the responses and your third inquiry was forwarded to ECMC February 19, 2016. As stated in our first and second response, per the terms of your promissory note, it is your responsibility to provide current contact information. Any notice required to be given to you will be effective if sent to the latest address on file. The Notice Prior to Wage Withholding was sent to you on December 7, 2015 to the address ECMC had on file on, which is compliance with federal regulations and the law.
The tax offset process is mandated by the Department of Education and information is sent to ECMC directly from the Department of Treasury. Any questions or disputes you have regarding tax offsets need to handle by the Department of Treasury. Please contact them at X-XXX-XXX-XXXX for questions related to your tax offsets. Additionally please contact your previous employer for any wage garnishment payments you wish to dispute. If you establish there are payments misapplied to your account, please contact Pam [redacted]
You also state there is no dollar amount on the promissory note. Per the terms of the Master Promissory Note you signed, in Box 11, underneath reference A, it clearly states:
Requested Loan Amount: I request a total amount of subsidized and unsubsidized loans under this Master Promissory Note not to exceed the allowable maximum under the Higher Education Act. My school will notify me of the type(s) and amount(s) of loan(s) that I am eligible to receive.
In our first response ECMC did provide you with a loan history which included disbursement amounts and dates. On February 24, 2016 at 9:53 p.m. you left Pam [redacted] a voice mail, which was in response to a voice mail she left for you earlier that day. You requested the information stated above be sent to you via email. Ms. [redacted] will also send this information today to the email address you provided.
There are several options available for defaulted borrowers and options to modify and/or suspend the wage garnishment order. You can also still request a hearing to dispute the wage garnishment. Please complete the attached form and return it to the address on page 3 of the form. To get more information regarding these option please contact ECMC at X-XXX-XXX-XXXX.
Please feel free to contact Pam [redacted] at XXX-XXX-XXXX if you would like to further discuss your concerns or have any questions.

Initial Business Response /* (1000, 5, 2015/12/02) */
This is in response to your complaint filed with the Revdex.com complaint on November 23, 2015 concerning your federal consolidation loan formerly guaranteed by Educational Credit Management Corporation (ECMC). As a result of the...

complaint, Laurie [redacted] ECMC Research Resolution Specialist, called you on November 24, 2015 to discuss your concerns. You requested a letter confirming the status of your credit reporting by ECMC. The letter was emailed to you on December 2, 2015. Should you require additional assistance or have further questions please contact Laurie at XXX-XXX-XXXX.

This is in response to your complaint filed with the Revdex.com on March 31, 2017, concerning an account associated with Educational Credit Management Corporation (ECMC).  As a result of the complaint, Pam [redacted], ECMC Research Resolution Specialist Lead, called and spoke to you on...

April 3, 2017. At this time we discussed your concerns and you stated everything had been resolved. Should you require additional assistance or have further questions please contact Ms. [redacted] at ###-###-####.

This is in response to your complaint filed with the Revdex.com on March 23, 2016, concerning your defaulted student loan guaranteed by Educational Credit Management Corporation (ECMC). New York Higher Education Services transferred your account to ECMC on March 12, 2009 however they did...

not provide your 1994 bankruptcy information. Based on the bankruptcy discharge documents you provided along with your letter addressed to ECMC, which was received March 4, 2016, it was determined your subsidized Stafford loan disbursed October 19,1984 in the amount of $2,500 was eligiblefor bankruptcy discharge.  Your loan held by ECMC was written off on March 24, 2016.  Please contact Pam [redacted], ECMC Research Resolution, at ###-###-#### if you have any questions.

This is in response to the complaint you filed with the Revdex.com on July 14, 2016 concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Following is an outline of the student loans previously held by ECMC. On October 20, 2003, one...

subsidized Stafford loan was disbursed for $2,625.00, and one unsubsidized loan was disbursed for $1,150.00 for educational expenses at Concord Career Institute. The loans were serviced by Navient Solutions, Inc. and were originally guaranteed by the California Student Aid Commission (CSAC).   Information provided by Navient confirms you separated from school on April 16, 2004. You entered into a six month grace period, during which time no payments were due. The grace period expired on October 16, 2004, and the first payment was due November 8, 2004. No payments were received by Navient. You were granted 12 months deferment and 45 months forbearance, which advanced the due date to August 8, 2009.   When the loans became 270 days past due, Navient filed a default claim with CSAC. As guarantor, CSAC paid the default claim in the amount of $4,859.24. Effective November 1, 2010, the U.S. Department of Education assigned the CSAC loan portfolio to ECMC and ECMC became the new guarantor of the loans. According to ECMC records, the loans were paid in full through consolidation on September 13, 2011.   You have questions regarding ECMC’s reporting to the national Credit Bureaus.  In accordance with 20 U.S.C. § 1080A(f)(1), 15 U.S.C. § 1681c(a)(4) and 34 C.F.R. § 682.410(b)(5), the FFELP requires, and the Fair Credit Reporting Act allows the guaranty agency to report defaulted information for seven years.  Because this seven year reporting requirement is due to expire August 8, 2016, ECMC has requested the credit reporting agencies to delete ECMC tradelines. ECMC has no control over and is not responsible for how long it takes the consumer reporting agencies to update the account. If you need further assistance, you may contact [redacted], ECMC – Research Resolution Specialist at ###-###-####, or email [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This is in response to your complaint filed with the Revdex.com (Revdex.com) on January 2, 2018, concerning your defaulted student loans guaranteed by Educational Credit Management Corporation (ECMC). Our research reflects you previously filed similar complaints with the Consumer Financial...

Protection Bureau (CFPB) on June 8, 2017, case #[redacted] and August 19, 2017, case #[redacted], which were responded to timely. Your Revdex.com complaint appears to raise the same concerns. Please refer to ECMC’s responses regarding your loan history, ECMC’s credit bureau reporting guidelines, the Ability to Benefit (ATB) testing requirements, the ATB application review process and why your loans went into default. Copies of these responses and enclosures are included with this response.   There are options available for defaulted borrowers such as Pay in Full, Settle in Full, Rehabilitation and Consolidation. To learn more about these options, you can view www.ecmc.org  under the Resolving Default tab or visit www.studentaid.ed.gov under Repay your Loan - getting out of default. To enter into one of these arrangements or to receive further information specifically regarding your account, please contact ECMC at ###-###-####.   For questions concerning the information provided please contact Pam [redacted], ECMC Research Resolution Specialist Lead, at ###-###-#### or p[redacted]@ecmc.org.

Initial Business Response /* (1000, 5, 2015/09/11) */
This is in response to your Revdex.com complaint dated September 2, 2015 concerning your federal student loans, currently held by Educational Credit Management Corporation (ECMC). Your complaint stated you were receiving multiple...

calls at a place of employment where you are a contractor and you do not wish to be contacted there. ECMC records reflect that one of our representatives contacted your place of employment on August 28, 2015. At that time she left a non-descript message asking that you return her call regarding a personal business matter. On September 1, 2015 our representative again attempted to contact you at XXX-XXX-XXXX. In accordance with federal law, a guarantor is required to directly contact a defaulted borrower in order to collect on his/her student loan. See, e.g., 20 U.S.C. § 1078(c)(2)(A); 20 U.S.C. § 1080(a); 34 C.F.R. § 682.410(b)(6); 34 C.F.R. § 682.200(b). On this date, ECMC records reflect a brief conversation between you and the representative in which the representative was asked to no longer call you at your work number. That request was noted in your file and the number was marked do not call per your request. Our records reflect no further calls were placed to that number.
In your complaint you also state you have no knowledge of the amount ECMC claims you owe and you have never been provided with a detailed accounting of the debt. Following is an outline of the loans currently held by ECMC.
On September 19, 2006, you requested and received one Federal Family Education Loan Program (FFELP) consolidation loan in the amount of $39,453.25. Your lender was Citibank ELT SLC, the servicer was Navient (Formerly known as Sallie Mae) and the California Student Aid Commission (CSAC) was the guarantor. Attached is a copy of the promissory note you signed for LN 8.
On June 19, 2007, you requested and received one FFELP consolidation loan in the amount of $7,195.50. Your lender was Citibank ELT SLC, the servicer was Navient and the California Student Aid Commission (CSAC) was the guarantor. Attached is a copy of the promissory note you signed for LN 9.

On July 16, 2007, you were disbursed one Stafford subsidized and one Stafford unsubsidized loan in the amount of $3,735 for your attendance at Capella University. Your lender was Citibank ELT SLC, the servicer was Navient and the guarantor was Great Lakes Higher Education Corporation (GLHEC). Attached is a copy of the master promissory note you signed.
On February 4, 2008 you were disbursed one Stafford Subsidized loan in the amount of $1,947.17 for your educational expenses at Kaplan University. Your lender was Citibank ELT SLC, the servicer was Navient and the guarantor was CSAC. Attached is a copy of the master promissory note you signed.
Effective November 1, 2010, the U.S. Department of Education assigned the CSAC student loan portfolio to ECMC and at that time ECMC became the guarantor of your CSAC loans.
On July 6, 2011 you filed a Chapter 13 bankruptcy. As a result of the bankruptcy, ECMC paid bankruptcy claims to Navient on August 14, 2011. GLHEC also paid bankruptcy claims to Navient on August 14, 2011 and transferred their loans to ECMC effective September 5, 2011.
On June 7, 2012 ECMC was notified your bankruptcy had been dismissed June 6, 2012. Upon receipt of notification that a bankruptcy action has been dismissed or discharged, federal regulation 34 C.F.R. § 682.402(h) requires the remaining balance of a student loan that was not in a default at the time the bankruptcy petition was filed be repurchased by a lender. As none of your loans were in default, Navient repurchased all of your loans as outlined below:
LN8 in the amount of $47,739.02 effective September 9, 2012
LN9 in the amount of $9,043.40 effective September 6, 2012
LN10, 11 and 12 in the amount of $7,143.31 effective August 16, 2012
Upon repurchase Navient established the due date for the consolidation loans as September 2012. Navient records reflect 19 months of forbearance which advanced the due date to April 2014. The three Stafford loans had a due date of August 2012 and were also granted 19 months of forbearance which advanced the due date to March 2014. Navient records reflect no further deferment, forbearance or payments on these accounts.
Once the loans became greater than 270 days past due, the loans went into default. ECMC paid default claims on April 23, 2015 and May 21, 2015 in the amounts of $7,966.22 and $65,024.67 respectively.
Pursuant to federal regulations governing the FFELP, guaranty agencies must add collection costs on educational loan debt when the guaranty agency pays a default claim to the lending institution (34 C.F.R. § 682.410(b)(2)). Guaranty agencies must capitalize all outstanding interest at the time of default (34 C.F.R. § 682.410(b)(4)).
As of September 10, 2015, your balance is $92,056.78. Of that amount $72,990.89 is principal, $1,225.22 interest and $17,935.77 collection costs. Any payments received by ECMC are applied as required by federal regulations: first to outstanding costs, then to outstanding interest and then to the principal balance (34 C.F.R. § 682.404(f)). ECMC records reflect no payments made to these loans after default.
Your loans have been placed with ECMC's internal collection department. There are several options available for defaulted borrowers such as payment in full, settlement in full, loan rehabilitation, or loan consolidation. To read more about these options you can view www.ecmc.org under the manage Default tab or www.studentaid.ed.gov under the Repay your Loans - getting out of default. To enter into one of these arrangements or to receive information specifically regarding your account, please contact ECMC at X-XXX-XXX-XXXX. If you do not wish to speak to a representative, you may establish an agreement online at www.ecmc.org, under manage my defaulted loans.
For further assistance or questions regarding this letter, please contact me directly at XXX-XXX-XXXX.
Laurie [redacted] ECMC Research Resolution Specialist

I am rejecting this response because: ECMC is in violation of the Fair Credit Reporting Act since I requested a forbearance that was ignored. I request that ECMC immediately remove the negative item they are reporting to the major credit reporting agencies. My...

account was never late and they are in breach of the law. I have filed a lawsuit to take this matter to court if it cannot be resolved by outside of the judicial system. Thank you.

Please See Attached.

Initial Business Response /* (1000, 5, 2016/03/16) */
Educational Credit Management Corporation (ECMC) has reviewed your concerns. You state your phone number XXX-XXX-XXXX has been incorrectly associated with an ECMC account that does not belong to you. ECMC located your number on our system and...

removed it from the associated account. We apologize for any inconvenience the calls may have caused you. ECMC is a Federal Guarantee Agency that participates in the Federal Family Education Loan Program (FFELP). Should you have any further questions or concerns, you may contact Pam [redacted] ECMC Research Resolution Specialist at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ECMC indicates they have removed my cell phone # from the incorrectly associated ECMC account. Hopefully, they will honor their word and I will not receive any further phone calls.

This is in response to your complaint filed with the Revdex.com on January 10, 2017, concerning Educational Credit Management Corporation (ECMC) incorrectly contacting your employer for the purposes of wage garnishment. As a result of your complaint, Laurie [redacted], ECMC Research...

Resolution Specialist, called you to discuss your concerns. She is working directly with you to research and resolve your concerns. Should you have any questions concerning this response, Please contact Ms. [redacted] directly at ###-###-####.

This is in response to your complaint filed with the Revdex.com on May 5, 2016, concerning your defaulted federal student loans guaranteed by Educational Credit Management Corporation (ECMC). As a federal guarantor, ECMC is required to participate in the Treasury Offset Program (TOP)...

and required to send notification to the U.S. Department of Treasury on each defaulted borrower in our portfolio who is not in a current payment arrangement.  Through this program, Treasury may offset this debt against all payment streams authorized by law, either currently or in the future.  These payment streams may include (but are not limited to) federal and/or state tax refunds, Social Security benefits, and/or federal travel reimbursements.  Your account was certified for offset in 2016. On May 3, 2016, ECMC received notification from Nelnet to place your account on 120 day hold based on your request for a total and permanent disability discharge application.  As a result, on May 8, 2016, ECMC notified Treasury to decertify your account from TOP. Once Treasury receives the notification, it can take approximately four to six weeks to complete the decertification process. ECMC has no control over how long it takes Treasury to decertify your account from offset.  ECMC has established a process by which borrowers who have had their social security offset may apply for a hardship refund of those funds.  Attached is a Non-Tax Offset Hardship Refund Request form for your review.   Once the application is submitted, ECMC will review the application for a hardship refund however there is no guarantee that a refund will be issued.  Please contact Nelnet at ###-###-#### 8:00am – 8:00pm ET seven days a week for any questions regarding your application or any questions regarding total and permanent disability discharge.  Should you have any questions regarding this information please contact Laurie [redacted], ECMC Research Resolution Specialist at ###-###-####.