A Star Nails

I purchased from Cabinet Mania back in December My cabinets did take a while to come in ( March)There were some damages due to shipping I spoke with Frank regarding the damages and also sent him pictures of the damaged piecesHe asked me what I thought was a fair amount for compensation and I named a dollar amount I thought was fairFrank agreed to this amount and asked if I would like cash or credit with himSince I flip houses I opted for the creditI selected more cabinets with this credit and received them quickly(They were in stock)I do online orders almost daily and I can attest to the fact that things come damaged sometimes through no ones faultI can attest to the fact that sometimes things are out of stock and take much longer to arrive than normally would Frank handled these issues professionally and in the end I was pleased with the cabinetsI believe I paid an excellent price and that it was worth the waitI saw the complaints on this sight and just had to counter that while my transaction was not perfect and took a lot longer than expected, Frank handled the matter very professionally and I will purchase from him again As a side note, most businesses are purchasing items overseas that are container shippedThey are at the mercy of the suppliersI managed a furniture store and we had to wait months for a dining room set to come in This is not uncommon and people need to understand if you want to pay a cheaper price sometimes you need to wait

Hi Cabinet Mania, I just wanted to take the time to let you know how much I have enjoyed working with Angela in designing my kitchenShe has gone above and beyond to work with my crazy requests and changes to get us to our final kitchen productAs a designer myself, I am certain that my changes have gone way outside the realm of the client, and she has responded to each one with quick attention and smiles We are so excited for our new kitchen, and had many quotes to choose fromOur customer service experience with Mike has been so amazing, that there isn't a chance we would go with anyone elseWe hope to place our order soon, and this is largely based on our wonderful experience in working with Thank you again!

Initial Business Response / [redacted] (1000, 5, 2016/10/03) */ Hi thereWe have been in contact with this customer regarding the missing items from their orderWe have since will be re-shipping the missing items shortlyPlease let us know if there is any other questions regarding this complaints Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) here is what the last email I received ( September 21th) " Hi [redacted] Im sorry I was out of the office the past few daysI promises ill get you tracking info and ship them this week [redacted] " They say always the same thing, I would love to know what does mean shortlyIt been day from the last email if they wanted they could the send the two missing vanities, toe kick and filler Final Consumer Response / [redacted] (4200, 11, 2016/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fedex does not recognize that tracking number here is its message "Unfortunately we are unable to retrieve your tracking results at this timePlease try again later." Final Business Response / [redacted] (4000, 24, 2016/12/02) */ The customers missing items have been delivered Fedex XXXXXXXXXXXXPlease close this complaint as resolved

I received my shipment of cabinets last weekNeedless to say, I am thrilled with them! They are beautiful!! Order was received complete and undamagedTruck driver even helped me unload them! Really nice man My husband and I assembled themThey do take a little adjusting and loosening some of the screws on the brackets but they are very well made and go together very nicely I would recommend these cabinets to anyone! Beautiful product and I will probably be ordering more in the future

I want to let you know just how outstanding Angela has been throughout this whole processI first emailed her back in Nov/Dec and have modified our plans approximately timesShe is always prompt, polite, and truly goes above and beyond It's great to find people like that when you truly are lost, and she is one of a kindCabinet Mania is lucky to have her Have a great day and please once again pass along my appreciation to Angela for her outstanding service!

Initial Business Response / [redacted] (1000, 6, 2016/08/02) */ Revdex.com thank you for bringing this to our attentionWe have agreed with the customer to reship out base filler, scribe molding, tall fillersThank you again Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As listed in the initial complaint details the order was shipped late, incomplete,damaged and incorrect.Promised delivery dates were not metThis proposed resolution was promised to be shipped out on July 13thThe fact is this does not address all of the issues cited previously in my complaintTherefore this resolution is totally unacceptable and frivolousTheir credibility and honesty is questionable to say the leastDue to the failure in service and product delivery by Cabinet Mania I have not been able to deliver and complete a project for my clientThis has resulted in loss of incomeI would never recommend this company because of their lack of professionalism and integrityIf they believe in customer service and delivering quality products in a timely fashion they are delusional and have failed to meet any objective Final Consumer Response / [redacted] (4200, 62, 2016/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not until I have check in hand and the parts that were promised months ago Final Business Response / [redacted] (4000, 71, 2017/01/31) */ ***Document Attached [redacted] Customer has been refunded in FULLAttached is proof of cashed checkPlease mark this complaint solvedThank you

Initial Business Response / [redacted] (1000, 5, 2016/06/01) */ Thank you for bringing this to our attention We would like to address this customers complaint by pointing our their inaccuracies in this statement Yes we did ship out their order within business days as promisedIt will take anywhere from 3-business days for the freight company to delivery the items once it has left our warehouseThis is standard with any fright company Unfortunately this customers order did get damaged in shipping and items became missing due to the freight companyThis does happen time to time but not oftenWe have a damage and missing item rate of [redacted] This is far lower than any other company in our industry The customer stated they received Lazy Susans damagedYes this is correctEvery time the customer told us something was damaged we re-shipped out the items as quickly as possibleAgain unfortunately their items became damaged and this is totally out of our control since we use 3rd party freight companies We also send out panels and door fronts to the customer numerous times to the customer The customer stated we lied to them and sent them tracking numbers that didn't workThis is totally fabricated by the customerProof of the refund made on May 17th is attachedMind you this complaint was given to us on 5-26-so the Revdex.com complaint was not warranted and did not push us to make a refund In conclusion the customer was sent numerous items to correct damagesSince we could not make the customer happy management decided to refund the customer and let them keep all the items at NO CHARGE Cabinet Mania has sold over 10,orders since its foundation and we take great pride in our customer service and our Revdex.com history will prove this with very limited complaintsThis is a case of an in experienced "house flipper" that nothing can make them happy even tho we took MANY steps to things right that were even beyond our control We would like to wish Mrs [redacted] the best of luck in the house flipping business!

Initial Business Response /* (1000, 8, 2016/10/10) */
The customer has instructed us to cancel their order and issue a refundThank you
Initial Consumer Rebuttal /* (3000, 15, 2016/11/03) */
My apologies for lack of response, however we were waiting to see if we did, in fact, receive a refund
from Cabinet Mania - WE HAVE NOTHere is an update since our initial complaint:
I sent an email to Cabinet Mania on 15SEPletting them know that we contacted FedEx and learned that the tracking number we were given was most likely bogus, as that is not their accepted business practiceFedEx also suggested that we escalate the manner further, as Cabinet Mania is using their business in a fraudulent mannerIn the same email, I made a formal request for a refund in the amount of ***
I had further communication with *** via sales@ on 16SEPregarding where the order was physically located and why FedEx hadn't picked it up yet*** claimed that since the order was over 150lbs it had to be shipped freight instead, and that he would get it on a freight truck on Monday (19SEP16)I agreed to wait until Monday, and said I would be expecting a shipping confirmation and an active tracking number
On 20SEP16, I received and email from *** via sales@ with a FedEx freight Bill of Lading Number (#XXXXXXXXXX), again telling me this number isn't active until they pick it up
I contacted FedEx and learned, again, this is not an accepted practice
I contacted *** again on 22SEPlooking for an update as there had been no activity or communicationNo response
I sent another email to *** on 23SEP16, explaining my frustration with another empty promise of shipping and more numbersI told him of my Revdex.com Complaint, and told him that we will be escalating this matter further if we have toI also, again, requested a refund
I received a response stating that their warehouse hasn't provided any other information, that we can submit a refund request at anytime, and that we do not need to threaten themAn exact quote from the email "We will process refunds within business days (this according to our terms and conditions as well as state and federal laws." We provided a requested address, and have been waiting ever since
I emailed sales@ on 10OCT16, stating that it had been business days since the request for refund and that we wanted a status updateI received a response (no signature) that they check would be mailed out the following day since their offices were closed for Columbus Day
I sent another email on 17OCTasking for confirmation that the check was, in fact, mailed out as it had been mailing daysI received a response with a photo of their file copy of the check that was apparently issued to me
As of today, 02NOVI have still NOT received a check in the mail
In the meantime, I have gotten (their) local law enforcement involved in this matter
Final Business Response /* (4000, 18, 2016/11/03) */
The customer was mailed a refund check on 10-10-They said they did not receive it so we re-issued a check on 11-3-and sent it Fedex Here is the tracking number XXXXXXXXXXXX
Final Consumer Response /* (2000, 22, 2016/11/16) */
We received our refund on 05NOV(months, days after the original order)This case can be closed

Initial Business Response /* (1000, 5, 2016/10/03) */
Hi thereWe have been in contact with this customer to resolve the issueWe have since fedexed the sink base and the pantry, roll out try as well as the light rail will have to be reshipped via freightPlease let us know if you have any other
questions regarding this claim
Initial Consumer Rebuttal /* (3000, 7, 2016/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told this same thing since June when I first received my cabinetsI have to have this product or I need to be refunded my family has been put through *** because of this venderI do not have tracking confirmation for the light rails roll out drawers and pantryThey did send tracking for the sink base but only after I contacted the Revdex.comThey also told my wife that contacting the Revdex.com would not help but it has been the only way that anything seems to happenI could lose my house if I don't have these cabinets immediatelyI have waited five months for theseI paid, I feel like I have been robbed
Final Consumer Response /* (3000, 16, 2016/11/14) */
***Document Attached***
I did receive the light rails and pantry months late the distributors told me that cabinet Mania made no effort to get the cabinets sent sooner my wife drove to Chicago from Clarksville tn and found the buisiness basicly closed she went during hours on a Friday and arrived at The cabinet I did receive was also damaged on the side I will import the damageI would nor recommend anyone buying from this company
Final Business Response /* (4000, 21, 2016/11/23) */
The customer received all the missing itemsAttached is the BOL for the pantry and moldings
The sink base was shipped fedex # XXXXXXXXXXXX
We have not received any other correspondence from the customer since we sent them this freight infoPlease confirm with the customer and mark this complaint closed

I had a blast designing my kitchen with Angela! SO much fun and it was definitely worth the drive from ChicagoOrdered RTA Cabinets with them and weeks later they were on my door stepI was quoted from Menards $12,and Angela got me white shaker solid wood cabinets with all the bells and whistles for exactly $4,with free shipping

Initial Business Response /* (1000, 5, 2016/07/28) */
We have been in touch with the customer and have agreed to refund them the items they did not receive. Thank you for bringing this to our attention.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/05) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
Cabinet Mania contacted me last week via email to indicate that they are not able to send the disputed cabinets due to a supplier issue. They made no statement indicating they would refund the money for the cabinets not delivered or damaged. After repeated attempts to verify they would refund my money I received no response. To date, I have not received a refund in any form. This issue is still unresolved.
Final Consumer Response /* (2000, 52, 2017/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After 6 months refund received.
Final Business Response /* (4000, 50, 2017/01/19) */
This customers refund has been processed and Fedex XXXXXXXXXXXX. Please mark this complaint as closed

Initial Business Response /* (1000, 5, 2016/06/01) */
Thank you for bringing this to our attention.
We would like to address this customers complaint by pointing our their inaccuracies in this statement.
Yes we did ship out their order within 10 business days as promised. It will take...

anywhere from 3-10 business days for the freight company to delivery the items once it has left our warehouse. This is standard with any fright company.
Unfortunately this customers order did get damaged in shipping and items became missing due to the freight company. This does happen time to time but not often. We have a damage and missing item rate of [redacted] This is far lower than any other company in our industry.
The customer stated they received 3 Lazy Susans damaged. Yes this is correct. Every time the customer told us something was damaged we re-shipped out the items as quickly as possible. Again unfortunately their items became damaged and this is totally out of our control since we use 3rd party freight companies.
We also send out panels and door fronts to the customer numerous times to the customer.
The customer stated we lied to them and sent them tracking numbers that didn't work. This is totally fabricated by the customer. Proof of the refund made on May 17th 2016 is attached. Mind you this complaint was given to us on 5-26-16 so the Revdex.com complaint was not warranted and did not push us to make a refund.
In conclusion the customer was sent numerous items to correct damages. Since we could not make the customer happy management decided to refund the customer and let them keep all the items at NO CHARGE.
Cabinet Mania has sold over 10,000 orders since its foundation and we take great pride in our customer service and our Revdex.com history will prove this with very limited complaints. This is a case of an in experienced "house flipper" that nothing can make them happy even tho we took MANY steps to things right that were even beyond our control.
We would like to wish Mrs. [redacted] the best of luck in the house flipping business!

Initial Business Response /* (1000, 9, 2016/09/15) */
A customer refund has been processed and will be fedexed # XXXXXXXXXXXX . It will be come active once picked up
Initial Consumer Rebuttal /* (3000, 11, 2016/09/16) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
This is the same tracking number they gave me on Aug. 31st 2016. It is now Sept. 16, 2016 and it still has not made it to FedEx? Just writing a check and sticking it in an envelope with out giving it to FedEx is the same as not refunding me. This is not acceptable. The envelope needs to be brought to FedEx. Not sitting on someones desk waiting for a FedEx employee to find it? It has now been over three months.
Final Business Response /* (4000, 61, 2017/01/09) */
[redacted]Document Attached[redacted]
This customer has been refunded in full. Please see attached cashed check my by the customer. Also please mark this complaint resolved. Thank you
Final Consumer Response /* (2000, 64, 2017/01/16) */

Great product, high quality! Excellent service! Frank and the team went above and beyond with design help and attention to detail. Highly recommended
A+++

Initial Business Response /* (1000, 5, 2016/04/25) */
Thank you for bringing this matter to our attention. We have resent a check to the client ....Please let us know when they received it so we may close out this matter. We take customer service very seriously ....
Initial Consumer Rebuttal /*...

(3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no response to Cabinet Mania compensating me for the damaged glass door. Cabinet Mania has now claimed the same answer as given to the Revdex.com of "the check has been sent" 4 times and I still have not seen a check in the mail after waiting 4 months. I have no faith in their words until I see the actual check.
Final Consumer Response /* (4200, 22, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very true and I was told via [redacted] the glass door does not come with glass but will be prepped with inserts to fit glass in the door via third party. When the door arrived it came with the glass poorly inserted, a screw that sticks out and does not belong, and press marks on the outside of the door. I would like an undamaged door with no glass or the monetary difference I paid for the glass door. Please do not send another whole corner unit. Just the door or the drone tardy difference. Yes this is the first hearing about this considering my original complaint was no read entirely as it is in there and I waited over three months for my promised refund that was not mailed until I put in this complaint.
Final Business Response /* (4000, 24, 2016/06/02) */
I am sorry that the 3rd party was not able to help you with the glass inserts we have plenty of customers that were able to get this done properly. We can offer you [redacted] refund for the door. But this is not something Cabinet Mania should be responsible for. Please let us know if you will except this so we can issue a check.

I ordered cabinets from cabinet mania over 2 1/2 months ago. This is the worst company that I've ever worked with. I can not get anyone to answer my calls or return my voice messages. They also do not return my emails. I've received 3 emails with dates when my cabinets were to be delivered but those dates came and went. I would never order from this company.

I want to let you know just how outstanding Angela has been throughout this whole process. I first emailed her back in Nov/Dec and have modified our plans approximately 10 times. She is always prompt, polite, and truly goes above and beyond.
It's great to find people like that when you truly are lost, and she is one of a kind. Cabinet Mania is lucky to have her.
Have a great day and please once again pass along my appreciation to Angela for her outstanding service!

Monica was extreamly professional and answered all my questions. The cabinets I choose are top notch and I'll be sure to pass the word to my friends and family

Initial Business Response /* (1000, 6, 2016/12/05) */
We have received the customers cancellation notification. We have since canceled their order and a refund will be mailed to them.
Initial Consumer Rebuttal /* (3000, 8, 2016/12/08) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
We have sent certified letters 11/7/2016 and 11/16/2016 requesting refund. We ordered and paid for cabinets 8/11/2016. "[redacted]" with Cabinet Mania emailed on 10/11/2016 that we would receive refund within 7 business days. We are constantly being told a refund is coming. WE need to know exactly when Cabinet Mania will send our full refund.

I received my shipment of cabinets last week. Needless to say, I am thrilled with them! They are beautiful!!
Order was received complete and undamaged. Truck driver even helped me unload them! Really nice man.
My husband and I assembled them. They do take a little adjusting and loosening some of the screws on the brackets
but they are very well made and go together very nicely.
I would recommend these cabinets to anyone! Beautiful product and I will probably be ordering more in the future.