A+ Steel, LLC

See attached Accolade Apartment Homes

To whom it may concern: [redacted] moved into Accolade apartments on 8/20/and did not report pest control issues until 11/28/When maintenance was turning the unit prior to [redacted] moving in there was no evidence of pests in the apartment home and the technicians did not come across any cockroachesAdditionally, the previous tenants did not report any pest control issues to the officeOnce the pest control issue was reported, the office took immediate action to have [redacted] apartment on the Pest Control scheduleThere has been no visible live activity when pest control treated her apartment(See Attached Pest Log Entries) 11/28/2016: Exterminator inspected and treated apartment, no live roaches observed1/03/2017: Scheduled for another inspectionPC tech unable to get into apt, [redacted] was called and let the office know the tech was able to get in before, and did not have her locks changed [redacted] was asked if she wanted to be out down for the following Monday and she agreed.1/09/2017: Pest Control tech said no live roaches observed at inspection or treatmentUnit clean.1/23/2017: [redacted] asked for a bomb, said there was activity in the kitchenTech fogged the unit and said no activity seen during treatment, dead behind the stoveTo conclude, the site has offered to work with [redacted] by setting up a payment plan for the termination feeThis offer was declined [redacted] is still responsible for February's rent and the termination feeThere was no evidence of live activity in the apartment per Pest ControlThe site did their due diligence by contacting Pest Control as soon as they were made aware of an issue, and the apartment was service and foggedThe previous tenant did not have a pest issue and there was no indication of roaches in the apartment when maintiance was in there for the turn

Hello, Our apologies if the resident felt she was treated with anything less than courtesy when she spoke to the team about this matterHowever, for any and all repairs residents must contact their insurance company to open a claim, or they may choose to have repairs done out of pocket Weidner is not liable for any damages that may occur to residents vehicles Per the signed lease agreement, it states: "Resident agrees that all personal property in the apartment shall be at the risk of the residentResident further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, theft, or the elements, or for any loss of any articles from any cause from said premises or any other part of said buildings" Unfortunately, the [redacted] team was first misinformed by the tow company on why the car was towedThey were initially told it was due to expired tabsHowever, as it turns out the car was towed due to being inoperable/abandoned Celia informed the CD that her car was operable, and that while they have a second car they do drive this car and move it to different spots in the parking lotAs a customer service gesture the CD called the tow company back and the next day the car was towed back to Motif for a total of $189, a cost which Motif covered, the resident was never charged [redacted] also informed the CD that she believed the tow company to have caused damage to her vehicleWhen the CD was shown the pictures of the car before the tow and after he could not see any discernible differences nor any additional damage causedThe resident must connect directly with the tow company to discuss this matterWeidner will not be reimbursing any monies to the resident regarding any damages to the carAdditionally, the resident claims the car is operable and that they have a second vehicle which is being utilized as well, there will be no reimbursement for rides per the resident’s request

To whom it may concern, The onsite team was first notified of a pest issue by the resident on 12/09/2016, the office scheduled her for a pest control treatment on 12/12/On 12/28/the resident notified the office that there was a dead roach in her stove and requested the stove be replacedAs a customer service courtesy the onsite team complied and had the stove replacedMaintenance did not observe any roaches in the apt The site has done their due diligence in scheduling pest control treatments and addressing the pestsDionne has on three occasions (1/Fog scheduled but refused PC entry, 1/refused to prep, 2/again did not prep) refused the scheduled pest control treatmentsWe understand that Dionne is frustrated by this process as it does take time however by refusing the treatments this falls as a lease violation and also prevents the effectiveness of treatment The site has agreed to contact and use the services of a new Pest Control company and has the treatment date scheduled for 3/30/2017, this company will be using a more heavy duty treatmentThis information has been relayed to Dionne by the siteSurrounding apartments have been scheduled to receive the same treatment

Joan G [redacted] moved into the Accolade Community on On via telephone, Joan stated that she had an outside housekeeping service place her belongings on the outside patio on Monday November 2nd 2015.These items in question were placed outside on her own accord and doing so was not a suggestion or advisement per the pest control company nor the on-site management team as placement occurred prior to any pest control treatment Our Resident Handbook states “Patios, balconies, and breezeways may not be used as storage areas” on page 11.During this outside storage period, we did have a water heater issue in the above apartment home and subsequently her belongings were damaged since they were on the outside patio The on-site team advised her to connect with her renters insurance company to file a claim We will not be reimbursing for the items that were left out on the patio by the resident per the signed lease agreement and patio storage restriction stated therein.Joan states that she connected with us for pest control serices and we have no record of that prior to November 12th On November 12th we received an email from the resident, at which point she was immediately scheduled as our process and received services on Monday November 16th.In reference to the carpet – no stains were noted on the move in inspection document and we also reviewed the carpet again on Saturday Novermber 21st and no stains were noted On I did offer to see about having a carpet cleaning service done for her and she declined

I'll try to remain here as comfortably as I canThe meeting had a total of peopleMaria admitted that I was lured out here March 12, by Bradley and Julie under the pretense they would accept section as La Palma not [redacted] I feel they are punishing me by removing the weights from their Gym and not replacing their remote control when people walk off with their remote to their flat screen television in their GymI was given the option to move out with a large fee and told about compliance as well as, told that if I talk to my neighbor or tap the ceiling lightly with a broom handle to let him know to stop, that I will be in non compliance tooMy paper work has my old Fillmore Street address and a non working phone number for months nowThere were unresolved issues per the Gym's free weight equipmentI was asked by Maria, if court was an option for meMaria Te [redacted] wanted me to speak in Spanish regarding a July 5, complaint against her maintenance menI was also informed that [redacted] never intended to open the tennis and basketball courts when I moved in April 9, and that other residents have signed their new leases knowing this addendumEven though it was not listed as an addendum in my lease per March 12, I was also informed yesterday that their Recreation Center is unsafe and unavailable for private use and to rent outMaria informed me that Building shares a water bill and that if I use little or none it is still capped off at $ I was not offered a new unit and they did not offer to sleep a couple nights in my unit and witness my neighbor's obscene, loud behavior and rough intercourseThey left me hanging and would not give me a direct answer to if they would renew my lease

To Whom it may concern, This complaint was responded to in the last BBB that was submitted by [redacted] complaint # [redacted] . Per our response: [redacted] also informed the CD that she believed the tow company to have caused damage to her vehicle. When the CD was shown the pictures of the car before the tow and after he could not see any discernible differences nor any additional damage caused. The resident must connect directly with the tow company to discuss this matter. Weidner will not be reimbursing any monies to the resident regarding any damages to the car. Additionally, the resident claims the car is operable and that they have a second vehicle which is being utilized as well, there will be no reimbursement for rides per the resident’s request." We have urged [redacted] to contact the Tow Company directly and discuss with them this matter as the tow company is separate from Weidner. [redacted] may show the before and after pictures to the tow company as any claims would have to be brought up with them. Additionally, the vehicle was tagged by the tow company prior to the tow, [redacted] did not contact the office to cancel the tow per the stickered request.

I do not accept this response and I will not pay for water I am not receivingFor the past days I've had to bother family and friends yo shower at their place, I have been unable to wash my clothes or dishesThis company has no problem taking my money every month but does not provide the water I pay forIf I am mandated to pay for services I am not provided with I will obtain an attorney and contact the mediaThey can take their gift card to their restaurant and shove it; give me the water I pay for!

Due to a fire that was in the boilier room that supplies hot water to approximately buildings.The boiler was replaced however these situations call for city inspections, permits, etcSadly these things take some time even in the event of an emergencyPretty miraculously they have been able to
get everything complete with the exception of inspection by SW gas in order to turn the boiler on The buildings effected still have water although the pressure is low, at about half of the pressureThey determined this by testing the water in the vacant units of the buildings effected and the water temperature comes out between 79-degreesThey have been offering gift cards to offset the cost of upcoming water billsThe gift cards can be either to nearby restaurants, entertainment or a visa gift card

Tell us why here...Hello, In Response to the request of *** and *** *** the onsite team has completed the Deposit AccountingI have attached to this email a breakdown of the move out charges*** and *** will be receiving back $The $mentioned does not go
towards any refurbishment fees and is not included in the refundable deposit portion of the move in/move out costsPlease refer to the lease by Allison-Shelton lease breaking down the $as a "NONREFUNDABLE PET SANITIZING FEE." This is located on the first page of the lease which has been highlighted and attached to this emailI have also included The "PET PERMIT" page of the lease and another page which again mentions deposit refundsAll applicable information has been highlighted. When a resident is late it is company policy that no late payments are accepted unless paid in full with the late fees includedWhile the onsite team was looking in to this matter they requested that *** pay the current balance so as not to accrue any additional fees(Please see attached pgof the lease agreement)During this time they would look in to the sequence of events that led up to this pointAnd should the late fee's be waived the amount would be refunded. It is unfortunate that there was a possible disconnect from Alison-Shelton in informing all residents of the change in property management companiesWe sincerely apologize for any inconvenienceThe onsite team was following proper procedure by looking in to the matter to try and determine if there was an error in communication and if waiving the late fees would be appropriate*** himself reached out to Customer Service on September 17th after speaking with the onsite team who let *** know they would look in to thisI let him know I would be looking in to this and would not be in the office Saturday or Sunday so would touch base with him on Monday. Thank you,

The issue is When they returned my vehicle, they returned it with additional damage on top of the damage caused from the fireNo one is willing to take responsibility for the damage from the fire, yet alone the damage caused by the tow companyThey had no right to tow my vehicle in the first place and now the fact that it was returned with damage and they're stating all they are willing to offer me is a movie and dinner. When my vehicle was towed I was upset, but when *** stated he would have my vehicle brought back, the tow was water under the bridgeMy main issue is the damage that has been caused to my vehicle when my vehicle should have never been touched to begin with.Sent from my iPhone

We are sorry to hear that Marnie is still not satisfied/happy with what the Community Director has done to help her with her concerns The office in no way lured her to the property The site is not punishing Marnie by removing the weights from the gym as they were stolen from the fitness center as well as the remote control To prevent this from happening in the future the office will be setting the channel on the TV every morning to avoid the remotes being stolen/displacedAs for the paperwork we have double checked and have all her current information up to date that we know of If she has a new number it is her responsibility to notify the office so they can update the systemBecause Marnie is still unsatisfied we feel that is best we release her from her lease with not termination fees so she can find a place where she will be happy We only ask that she gives a day noticeAs for the time when she moved in this property was not accepting section housing We encourage Marnie to call and speak with Maria at ###-###-#### to let her know if she will be giving her day written notice or staying The office will need to know this before the 1st of August,

I don't accept the businesses response because no response was provided that allows me to reject their response. Their lack orf response does not surprise me. I meant nothing to them as a tenant and the Accolade takes what they want from...

people and made me feel unsafe when I was their tenant. I will not be a tenant of W[redacted] again.

Hello,   Our apologies if the resident felt she was treated with anything less than courtesy when she spoke to the team about this matter. However, for any and all repairs residents must contact their insurance company to open a claim, or they may choose to have repairs done out of pocket....

Weidner is not liable for any damages that may occur to residents vehicles.   Per the signed lease agreement, it states: "Resident agrees that all personal property in the apartment shall be at the risk of the resident. Resident further agrees to hold the Landlord harmless in any matter for/or on account of any loss or damage sustained by action of any third party, fire, theft, or the elements, or for any loss of any articles from any cause from said premises or any other part of said buildings".   Unfortunately, the [redacted] team was first misinformed by the tow company on why the car was towed. They were initially told it was due to expired tabs. However, as it turns out the car was towed due to being inoperable/abandoned.  Celia informed the CD that her car was operable, and that while they have a second car they do drive this car and move it to different spots in the parking lot. As a customer service gesture the CD called the tow company back and the next day the car was towed back to Motif for a total of $189, a cost which Motif covered, the resident was never charged.   [redacted] also informed the CD that she believed the tow company to have caused damage to her vehicle. When the CD was shown the pictures of the car before the tow and after he could not see any discernible differences nor any additional damage caused. The resident must connect directly with the tow company to discuss this matter. Weidner will not be reimbursing any monies to the resident regarding any damages to the car. Additionally, the resident claims the car is operable and that they have a second vehicle which is being utilized as well, there will be no reimbursement for rides per the resident’s request.

To whom it may concern: There have been a total of 8 scheduled or non-scheduled shut offs as a result of underground leaks beginning May 23rd through June 21st ranging 4-8 hours per day. As the property is on a loop system when an underground leak surfaces, the site is forced to shut the water...

down in the entire community to make the repair. Two of the scheduled turn offs in June (2nd and 19th) were done to install Pressure Relief Valves in an effort to alleviate tension on the pipes and hopefully eliminate the problem. The first time the site was notified of an issue with the A/C was on 6/9 via an after hours call placed at 6:08 pm. The A/C was inspected and found to be functioning correctly. On 6/21 [redacted] called the office to report the A/C, the CD and maint entered the unit and A/C was working but the resident wanted it to be colder. Resident was offered to stay in the model or be provided with a portable A/C unit but both options were declined. On 6/22 CD and maintiance again entered unit a run cap was replaced and a hard start was added. This caused the A/C to noticeably cool down and resident was satisfied. On 6/22 at 6:45 pm maintenance received another after hour call, the A/C was reported to be not working. Resident denied model and A/C portable and would prefer to stay in a hotel. CD let her know that they would reimburse her for the hotel stay if a receipt is brought in. Maintenance diagnosed that the compressor may be causing this issue and a new compressor was ordered and is expected to arrive and be installed today on 6/23. Compressor arrive at 10 am today on 6/13 and maintenance is currently on the roof installing this After reviewing all items, the on-site team has done their due diligence in addressing the issues. The team has been accommodating offering options on how the resident may cool  themselves down which were both declined. We will not be letting the resident out of the lease agreement.

To whom it may concern, The onsite team was first notified of a pest issue by the resident on 12/09/2016, the office scheduled her for a pest control treatment on 12/12/2016. On 12/28/2016 the resident notified the office that there was a dead roach in her stove and requested the stove be...

replaced. As a customer service courtesy the onsite team complied and had the stove replaced. Maintenance did not observe any roaches in the apt.  The site has done their due diligence in scheduling pest control treatments and addressing the pests. Dionne has on three occasions (1/10 Fog scheduled but refused PC entry, 1/16 refused to prep, 2/13 again did not prep) refused the scheduled pest control treatments. We understand that Dionne is frustrated by this process as it does take time however by refusing the treatments this falls as a lease violation and also prevents the effectiveness of treatment.  The site has agreed to contact and use the services of a new Pest Control company and has the treatment date scheduled for 3/30/2017, this company will be using a more heavy duty treatment. This information has been relayed to Dionne by the site. Surrounding apartments have been scheduled to receive the same treatment.

To Whom is may concern,[redacted] moved out of Accolade Apartment Homes on 3/10/2017, keys were handed in on this date and possession of apt #0170 and all items left behind was surrendered to the Accolade team. In the apartment home the satellite Dish and bricks were left behind and removed/unhooked from the apartment by the maintenance team. Per the refurbishment sheet (see attached) this item was categorized under furniture removal, the fee for removing this item was a charge of $75 (ranges from $50-$100 per item). The satellite was not provided to [redacted] by the office but an item purchased by her and also her responsibility to remove, unhook and/or return back to Dish. This item was held by the office for 30 days after move out. [redacted] was sent the refund check on 3/21 and receipt with charges and amount due to be refunded was sent on 3/17. At no point in time during the 30 days after move out did [redacted] inquire about the dish left in the apartment. The $75 removal fee is valid and will not be waived. Note: Response submitted before this was not submitted by [redacted] this is the first response that is being submitted on [redacted] behalf.

Joan G[redacted] moved into the Accolade Community on 10.30.15.   On 11.24.15 via telephone, Joan stated that
she had an outside housekeeping service place her belongings on the outside patio on Monday
November 2nd 2015.These
items in question were placed outside on her own accord and doing...

so was not a
suggestion or advisement per the pest control company nor the on-site
management team as placement occurred prior to any pest control treatment.   Our Resident Handbook states “Patios, balconies, and breezeways may
not be used as storage areas” on page 11.During this outside storage period, we did have a water heater issue in
the above apartment home and subsequently her belongings were damaged since they were on the outside patio.  The on-site team advised her to connect with
her renters insurance company to file a claim. 
We will not be reimbursing for the items that were left out on the patio
by the resident per the signed lease agreement and patio storage restriction stated therein.Joan states that she connected with us for pest control serices and we
have no record of that prior to November 12th.  On November 12th we received an email from the resident, at which point she was
immediately scheduled as our normal process and received services on Monday
November 16th.In reference to the carpet – no stains were noted on the 10.30.15 move in
inspection document and we also reviewed the carpet again on Saturday Novermber
21st 2015 and no stains were noted.  On 11.24.15 I did offer to see about having a carpet cleaning service done for her and she declined.

I'll try to remain here as comfortably as I can. The meeting had a total of 5 people. Maria admitted that I was lured out here March 12, 2015 by Bradley and Julie under the pretense they would accept section 8 as La Palma not [redacted]. I feel they are punishing me by removing the weights from their Gym and not replacing their remote control when people walk off with their remote to their flat screen television in their Gym. I was given the option to move out with a large fee and told about compliance as well as, told that if I talk to my neighbor or tap the ceiling lightly with a broom handle to let him know to stop, that I will be in non compliance too. My paper work has my old Fillmore Street address and  a non working phone number for 16 months now. There were unresolved issues per the Gym's free weight equipment. I was asked by Maria, if court was an option for me. Maria Te[redacted] wanted me to speak in Spanish regarding a July 5, 2016 complaint against her maintenance men. I was also informed that [redacted] never intended to open the tennis and basketball courts when I moved in April 9, 2016 and that other residents have signed their new leases knowing this addendum. Even though it was not listed as an addendum in my lease per March 12, 2016.  I was also informed yesterday that their Recreation Center is unsafe and unavailable for private use and to rent out. Maria informed me that Building 18 shares a water bill and that if I use little or none it is still capped off at $40.  I was not offered a new unit and they did not offer to sleep a couple nights in my unit and witness my neighbor's obscene, loud behavior and rough intercourse. They left me hanging and would not give me a direct answer to if they would renew my lease.

To whom it may concern: [redacted] moved into Accolade apartments on 8/20/16 and did not report pest control issues until 11/28/16. When maintenance was turning the unit prior to [redacted] moving in there was no evidence of pests in the apartment home and the technicians did not come across...

any cockroaches. Additionally, the previous tenants did not report any pest control issues to the office. Once the pest control issue was reported, the office took immediate action to have [redacted] apartment on the Pest Control schedule. There has been no visible live activity when pest control treated her apartment. (See Attached Pest Log Entries) 11/28/2016: Exterminator inspected and treated apartment, no live roaches observed1/03/2017: Scheduled for another inspection. PC tech unable to get into apt, [redacted] was called and let the office know the tech was able to get in before, and did not have her locks changed. [redacted] was asked if she wanted to be out down for the following Monday and she agreed.1/09/2017: Pest Control tech said no live roaches observed at inspection or treatment. Unit clean.1/23/2017: [redacted] asked for a bomb, said there was activity in the kitchen. Tech fogged the unit and said no activity seen during treatment, 1 dead behind the stove. To conclude, the site has offered to work with [redacted] by setting up a payment plan for the termination fee. This offer was declined. [redacted] is still responsible for February's rent and the termination fee. There was no evidence of live activity in the apartment per Pest Control. The site did their due diligence by contacting Pest Control as soon as they were made aware of an issue, and the apartment was service and fogged. The previous tenant did not have a pest issue and there was no indication of roaches in the apartment when maintiance was in there for the turn.