A+ Steel, LLC

See attached Accolade Apartment Homes.

The Community Director has met with Marnie.  They submitted a maintenance request for a possible crack on her bedroom ceiling, they talked about the noise coming from her neighbors upstairs, the water bill was explained to her so she understands all the charges and the cap.  They also...

discussed all the situations that have happened in the past and mutually decided to move forward.  Marnie renewed her lease and wants to continue to live at [redacted].

Hello,We completely empathize with the Resident, [redacted] of the inconvenience of temporarily not having water at the temperature that she has become accustomed to. And in recognizing that, [redacted] was given and accepted compensation for loss of hot water by way of a $50.00 restaurant gift card. And I’m happy to report that the hot water in the community has been returned to normal and acceptable shower temperatures. When [redacted]s water was last tested by maintenance staff it was at 105 degrees. The loss of hot water in the community was due to a fire in the boiler room, an unforeseeable accident that staff has worked tirelessly to remedy for residents. Emails were sent out acknowledging the inconvenience and apologizing for the situation (Copies attatched). No other complaints regarding this matter were filed, the staff were only met with resident understanding about the fire. Additional compensation will not be extended as stated prior this emergency incident was:1. Not due to neglect by the property.2. Residents were notified immediately of the emergency situation.3. The team has been fully transparent and proactive in addressing and rectifying the situation.4. The residents water is currently back to the temperature it was before the fire (105 degrees, picture attached) which is an appropriate temperature to prevent scolding.  5. Compensation has already been provided to the resident in the form of a $50 gift card to offset the water cost.Thank you

To Whom it may concern: When the CD learned of the incident he immediately contacted the resident, walked the apartment and gifted the resident w/ a $25 gift card to cover cereal and toothbrushes/toiletries that he had to discard because of the over spray dust. An incident report was sent...

to the vendor to send a cleaner and customer service representative to reach out to the resident. The resident turned away the first vendor to come out ot clean the apt, The second associate who came to clean the residents apartment was escorted by the Community Director who personally oversaw the vendor to verify what services were being offered. The vendor cleaned and offered to clean anything that the resident indicated needing to be cleaned. The community director followed with the residnet after the clean was completed the resident was given a $100 visa gift card on behalf of the vendor. And requested the vendor reach out to the resident to make reasonable financial amends given the resident’s inconvenience and time he had spent initially cleaning the apartment, The resident informed the CD that he had filed for a $3,000+ insurance claim and was denied. When asked what had been destroyed vs what had been cleaned the resident became upset at this question. When the CD was in the apartment he did not observe anything to have been destroyed. The resident has still no communicated or produced evidence of anything that has been destroyed. When the resident spoke with the Area Director, it was again offered to have the vendor contact him in order to make arrangements with the vendor regarding the items the resident felt were in need of replacement.  The on-site team has done their due diligence in addressing this issue, the items coated with paint dust etc. have been cleaned. At this time, there still has not been evidence provided of any items destroyed. Until that information is given to the Area Director and vendor, we cannot move forward in looking into this further.

To Whom it may concern, This complaint was responded to in the last Revdex.com that was submitted by [redacted] complaint #[redacted]. Per our response: [redacted] also informed the CD that she believed the tow company to have caused damage to her vehicle. When the CD was shown the pictures of the car before the tow and after he could not see any discernible differences nor any additional damage caused. The resident must connect directly with the tow company to discuss this matter. Weidner will not be reimbursing any monies to the resident regarding any damages to the car. Additionally, the resident claims the car is operable and that they have a second vehicle which is being utilized as well, there will be no reimbursement for rides per the resident’s request." We have urged [redacted] to contact the Tow Company directly and discuss with them this matter as the tow company is separate from Weidner. [redacted] may show the before and after pictures to the tow company as any claims would have to be brought up with them. Additionally, the vehicle was tagged by the tow company prior to the tow, [redacted] did not contact the office to cancel the tow per the stickered request.