Before purchasing the vehicle, during the test drive, the AIRBAG light was on, and the steering wheel would not lock The sales person said it passed safety inspection and agreed to fix the two issues during the sale The sale was contingent on the repairs being made The dealer found that the steering column needed to be replaced to fix the issue and Mario from service stated multiple times that the issue needed a "NEW" steering column to be properly fixed Chet Sourn called me and said they would not fix the issue because the part new costs $2800, which Mario stated was $plus labor They tried to force me to use my purchased extended warranty for the pre-existing issue and said my only option would be to get a refund or trade the vehicle in with them I informed them I would consult my attorney and call them back minutes later they called and said they were going to fix it, which I agreed to When I confirmed this with Mario (the service manager) he told me that t
I had my car towed here because it wouldn't start on 7/3/My car is a Lexus Rx 400hI was told that the initial diagnostic would be $I received a call from Carrie on 7/7/saying that the technician took my car on a test driveShe gave me other options totally $concerning lifting carpet and seats to check for dampnessI declinedAll I wanted was a running vehicleI asked her "so it's driveable?" She stated "for now" I felt like she was trying to get me to get unnecessary immediate work because she saw that I had Lyft stickers in my windowI asked her how they got the car running numerous timesAfter dancing around she finally told me that a fuse was replaced so they could read the codesThat still didn't answer my questionI took the car homeIt ran like before however the CD player isn't workingIt was in working order before it broke down and I have time stamped video proofI called Carrie on 7/8/and left a long detailed message and requested a cal
I came to Sterling Mccall Lexus service with a scheduled appointment and was neglected, skipped, and discriminatedSeveral people who came after me got helped before me, even those who came without making any apptI had appnt sched at 11:30, but I came earlier at 11:and was not greeted by the valet driver or anybodyI had notified them that I haven’t been help and was told to leave the key in the car and wait, people came to move my car, but nothing was done, and then I alerted another personel, and was told that “you need to stand by your car and wait” what kind of words and greeting is that? Telling me to wait under the sun? Finally somebody noticed I was upset , so why he got me started while my “auto-assign” advisor was finishing up with the other customerIt’s not about getting mad at having to wait a little, but it’s about the negligenceMoreover, the service I came in for suppose to replace my key battery, I brought in for a reason, and guess what only got replaced and the other just got left thereThey told me that the service only cover to replace key, and I have to request to have the 2nd one replace myself..!!?? Why has to be requested? It was purchased with keys given, the dealer service should ask, check, and replace, it doesn’t make sense to just do and not the otherEven if it didn’t pay for it, I can payBut I wasn’t inform about thatSo you mean next time before I come to get anthing done, I should do research myself to see what’s included and what’s not to request? Do you see the inconvenience? Even before I left I’ve asked did the other key got replace, and he insisted yes, yes it’s workingShould I be frustrated and upset? So unoriented
*** ** financeAdding extended warranty without your consentOn the morning of Jan,23,2017, I Stopped by the dealership to buy a new car for my wife for our 16th anniversaryLexus SUV is her dream carI met a good friend of mine, MrFarzad *** in the parking lothe mentioned that he works there, it was relief for me to be in good handsi told him why my mother passed away nearly months ago in Iran, I had to go there and spent a great deal of time there to resolve the inheritance matters with their probate courtHaving said that, my credit score here went down drastically because unable to pay the bill on timeFarzad took to me to the finance departmenthe explained my situation to himMrLeroy ***, stressed that because of my situation, he is going to finance me wit 18% APR, but he is going to throw a complementary extra warranty coverage with miles at absolutely no costFist I qwas going to put down $10,000, then I went up to $15000> But he asked for exactly $I paid it as down paymentWhen I was signing I noticed a charge of $for extra warrantyI told him your are not charging me for that, he replied noWhen I got home I noticed I was charged , I was going to pay with %interestI returned the next day, and I showed it to himhe said, no, your not paying for it, my boss somehow took out of your taxesI said it shows I have paid all taxes, what are you talking aboutAt this point he got nervous, and confusedhe left the room and came back with cancellation formHe still did not explain it to me, he said Lexus will send you a letterI said how about interestsHe said I don't knowThe sales team was excellent, I will rate Farzad ***, extremely happy, but absolutely not with finance departmenthe got entangled in his web of lies or lack of knowledge or just getting greedyMy wife told Farzad, We will buy another one in months, when my husband's money gets to USABut now, I have a second thought about itIn fact, we were thinking about returning the vehicleI went personally to see the GM, My Joey ***I asked him I sent you an email regarding my concernHe replied by the only reason I did not answer to your emailbecause my year old finance employee was right
I submitted a request for GAP and warranty refund on 6/10/I went in either that day or the day before and brought in and signed all proper documentation with finance manager, Stephen ***He mentioned this may take anywhere from to weeks and having done this before, I knew it would be at least months before I'd see/hear anythingTill this date, I have yet to received my checkI have lost count of the number of times Mr.*** and I have spoken and I have also tried speaking to other peopleI am always directed back to himHe said it was rejected for unknown reasons and resubmittedHe mentioned that accounting jus needed to cut the check and he didn't know what the hold up was and how embarrassing it was, yet I have not heard back from him on when my check was mailed out
I have bought several cars from Sterling McCall Toyota and Lexus over the years Recently a sales person called to see if we wanted to trade in my Lexus for a new one We politely told the caller that we were NOT interested at this time, and would let them know it would be about another year before we were ready Two days went by and the same guy called back times in one day asking the same thing This now is starting to anger my wife and myself that they cant get it through their thick skull what we just told them The next day the Sales Director called and left a message asking the same thing, about us trading in our car! Are you freaking kidding me....what type of leadership is this? The next day after this, yet another phone call from the Same Manager (Margaret Hong), asking the same questions about if we were ready to trade in our car??? We were not polite this time around and angrily told her NO! You would think that this would stop the calls, but ohhh no it didn't! Two weeks go by and the same guy that called the first time and the times in one day called again! This time we were furious about the harassment! We told the guy to NEVER call again, and that we would NOT buy from Sterling McCall at all because of their tactics now! We asked to speak to his boss, and hge said they were not available Not believing this snake we called the dealership and asked to speak to the General manager Who did we get transferred to, but the Sales Director (Margaret HONG) again She told me that we would not receive any more calls from Sterling McCall I asked her why would this guy keep calling, and also why she called twice herself after we told them NO? Margaret had no answer for this, as she again said she would look into thew calls I asked her if the GM would approve of her actions in harassing the customers, or what would have been a customer? I told Margaret that I would be speaking to the GM because of her actions, and she said, "Whatever"! Nice attitude there, on the "whatever" responseI have since left a message for the GM to call me about the recent actions of Sterling McCall and the sales people including this Sales Director I also sent an email to him, explaining every phone call with dates and exact times Will I ever get a return phone call explaining the actions or an Apology from Sterling McCall? I think we all know the answer to this one...that would be a big fat NO! All I can do now is let others know what Sterling McCall does all across Social media and how they don't care what you think of their Sales tactics....I mean they have the attitude of "Whatever", and that comes straight from the Management at the dealership!
Before purchasing the vehicle, during the test drive, the AIRBAG light was on, and the steering wheel would not lock The sales person said it passed safety inspection and agreed to fix the two issues during the sale The sale was contingent on the repairs being made The dealer found that the steering column needed to be replaced to fix the issue and Mario from service stated multiple times that the issue needed a "NEW" steering column to be properly fixed Chet Sourn called me and said they would not fix the issue because the part new costs $2800, which Mario stated was $plus labor They tried to force me to use my purchased extended warranty for the pre-existing issue and said my only option would be to get a refund or trade the vehicle in with them I informed them I would consult my attorney and call them back minutes later they called and said they were going to fix it, which I agreed to When I confirmed this with Mario (the service manager) he told me that t
I had my car towed here because it wouldn't start on 7/3/My car is a Lexus Rx 400hI was told that the initial diagnostic would be $I received a call from Carrie on 7/7/saying that the technician took my car on a test driveShe gave me other options totally $concerning lifting carpet and seats to check for dampnessI declinedAll I wanted was a running vehicleI asked her "so it's driveable?" She stated "for now" I felt like she was trying to get me to get unnecessary immediate work because she saw that I had Lyft stickers in my windowI asked her how they got the car running numerous timesAfter dancing around she finally told me that a fuse was replaced so they could read the codesThat still didn't answer my questionI took the car homeIt ran like before however the CD player isn't workingIt was in working order before it broke down and I have time stamped video proofI called Carrie on 7/8/and left a long detailed message and requested a cal
I came to Sterling Mccall Lexus service with a scheduled appointment and was neglected, skipped, and discriminatedSeveral people who came after me got helped before me, even those who came without making any apptI had appnt sched at 11:30, but I came earlier at 11:and was not greeted by the valet driver or anybodyI had notified them that I haven’t been help and was told to leave the key in the car and wait, people came to move my car, but nothing was done, and then I alerted another personel, and was told that “you need to stand by your car and wait” what kind of words and greeting is that? Telling me to wait under the sun? Finally somebody noticed I was upset , so why he got me started while my “auto-assign” advisor was finishing up with the other customerIt’s not about getting mad at having to wait a little, but it’s about the negligenceMoreover, the service I came in for suppose to replace my key battery, I brought in for a reason, and guess what only got replaced and the other just got left thereThey told me that the service only cover to replace key, and I have to request to have the 2nd one replace myself..!!?? Why has to be requested? It was purchased with keys given, the dealer service should ask, check, and replace, it doesn’t make sense to just do and not the otherEven if it didn’t pay for it, I can payBut I wasn’t inform about thatSo you mean next time before I come to get anthing done, I should do research myself to see what’s included and what’s not to request? Do you see the inconvenience? Even before I left I’ve asked did the other key got replace, and he insisted yes, yes it’s workingShould I be frustrated and upset? So unoriented
*** ** financeAdding extended warranty without your consentOn the morning of Jan,23,2017, I Stopped by the dealership to buy a new car for my wife for our 16th anniversaryLexus SUV is her dream carI met a good friend of mine, MrFarzad *** in the parking lothe mentioned that he works there, it was relief for me to be in good handsi told him why my mother passed away nearly months ago in Iran, I had to go there and spent a great deal of time there to resolve the inheritance matters with their probate courtHaving said that, my credit score here went down drastically because unable to pay the bill on timeFarzad took to me to the finance departmenthe explained my situation to himMrLeroy ***, stressed that because of my situation, he is going to finance me wit 18% APR, but he is going to throw a complementary extra warranty coverage with miles at absolutely no costFist I qwas going to put down $10,000, then I went up to $15000> But he asked for exactly $I paid it as down paymentWhen I was signing I noticed a charge of $for extra warrantyI told him your are not charging me for that, he replied noWhen I got home I noticed I was charged , I was going to pay with %interestI returned the next day, and I showed it to himhe said, no, your not paying for it, my boss somehow took out of your taxesI said it shows I have paid all taxes, what are you talking aboutAt this point he got nervous, and confusedhe left the room and came back with cancellation formHe still did not explain it to me, he said Lexus will send you a letterI said how about interestsHe said I don't knowThe sales team was excellent, I will rate Farzad ***, extremely happy, but absolutely not with finance departmenthe got entangled in his web of lies or lack of knowledge or just getting greedyMy wife told Farzad, We will buy another one in months, when my husband's money gets to USABut now, I have a second thought about itIn fact, we were thinking about returning the vehicleI went personally to see the GM, My Joey ***I asked him I sent you an email regarding my concernHe replied by the only reason I did not answer to your emailbecause my year old finance employee was right
I submitted a request for GAP and warranty refund on 6/10/I went in either that day or the day before and brought in and signed all proper documentation with finance manager, Stephen ***He mentioned this may take anywhere from to weeks and having done this before, I knew it would be at least months before I'd see/hear anythingTill this date, I have yet to received my checkI have lost count of the number of times Mr.*** and I have spoken and I have also tried speaking to other peopleI am always directed back to himHe said it was rejected for unknown reasons and resubmittedHe mentioned that accounting jus needed to cut the check and he didn't know what the hold up was and how embarrassing it was, yet I have not heard back from him on when my check was mailed out
I have bought several cars from Sterling McCall Toyota and Lexus over the years Recently a sales person called to see if we wanted to trade in my Lexus for a new one We politely told the caller that we were NOT interested at this time, and would let them know it would be about another year before we were ready Two days went by and the same guy called back times in one day asking the same thing This now is starting to anger my wife and myself that they cant get it through their thick skull what we just told them The next day the Sales Director called and left a message asking the same thing, about us trading in our car! Are you freaking kidding me....what type of leadership is this? The next day after this, yet another phone call from the Same Manager (Margaret Hong), asking the same questions about if we were ready to trade in our car??? We were not polite this time around and angrily told her NO! You would think that this would stop the calls, but ohhh no it didn't! Two weeks go by and the same guy that called the first time and the times in one day called again! This time we were furious about the harassment! We told the guy to NEVER call again, and that we would NOT buy from Sterling McCall at all because of their tactics now! We asked to speak to his boss, and hge said they were not available Not believing this snake we called the dealership and asked to speak to the General manager Who did we get transferred to, but the Sales Director (Margaret HONG) again She told me that we would not receive any more calls from Sterling McCall I asked her why would this guy keep calling, and also why she called twice herself after we told them NO? Margaret had no answer for this, as she again said she would look into thew calls I asked her if the GM would approve of her actions in harassing the customers, or what would have been a customer? I told Margaret that I would be speaking to the GM because of her actions, and she said, "Whatever"! Nice attitude there, on the "whatever" responseI have since left a message for the GM to call me about the recent actions of Sterling McCall and the sales people including this Sales Director I also sent an email to him, explaining every phone call with dates and exact times Will I ever get a return phone call explaining the actions or an Apology from Sterling McCall? I think we all know the answer to this one...that would be a big fat NO! All I can do now is let others know what Sterling McCall does all across Social media and how they don't care what you think of their Sales tactics....I mean they have the attitude of "Whatever", and that comes straight from the Management at the dealership!