A-Team Transmissions Reviews (29)
Ms [redacted] ,We graciously offer our apologies for any confusion that may have stemmed from your visit to our storeWe aim high for customer satisfaction, and apparently, we did not meet that expectation.Our core values are honesty and integrity in everything we say and doThese values are upheld by way of building relationships, and showing people we can be trusted, especially in an industry where that seems to be lackingIn regards to the time required to repair your car, we subscribe to estimating industry benchmark standards such as ALLDATA, MITCHELL, and Chilton's, which gather information that is provided by the manufacturer of the vehicleEssentially, this means that the people who engineered your car, state to repairers that it requires "x" amount of time to complete a repair on a carAs a matter of fact, most shops that are above board in their operations, use the same industry standard- that is what makes us all competitiveAn estimate is prepared, and agreed upon- and we move forwardThe variable that comes into play sometimes, is the mere fact there are technicians that are extremely fluent with certain repairs, and are able to complete repairs much more efficientlyOn the other side of the coin, we have technicians that may not be as efficient, and take times as long to do itBUT, industry standard sets the stage for what is acceptable for chargingWe aren't in the practice of charging more than industry standard simply due to the repair taking longer, in contrast, we do not charge any less because of the efficiency eitherI hope this explains our business practicesI understand that in this response to the Revdex.com, you would not be using our shop for service again, and we are regretfully disappointed to hearShould you decide to return, we graciously offer a 10% discount on any future repairsThank you for the opportunity!Sean A***
I am rejecting this response because: I am not paying for the shipment of the clutchI accept the terms of the refund of $630, but if they want the clutch they can either pick it up or pay for shipmentI have no issue with sending the clutch, but I am out enough money as it is and will not pay for shipmentIf they will refund the $& pay for shipping of the clutch, I will remove my complaint once a check has been received Regards, [redacted] ***
Here is the found diagnostic form on the car from 5-Apparently, Mike, our interim manager, made an executive decision to go ahead and replace the pcm at no chargeThe repairs were left incomplete, as there was difficulty in gaining "factory new" keysThese keys are required to properly flash and download software for pcmWe are willing to follow through with replacement of pcm at no charge to our customer, as a goodwill gestureThis would be as far as we are willing to go on goodwill repairsAny repairs beyond, would be the customers responsibilityWe hope this extends a positive posture on behalf of our team to help rebuild the relationship we started last yearThank you!! Let me know if we need to have any further discussion
I don’t believe I’m saving anything because there was never a cost mentioned to give an estimate on the Jetta regardless if you had to take car apart or notThe car should be put back together and running per as it was when it was left with youI will not be using your company or recommending you to anyone in the futurePlease contact me in a timely manner as you’ve help the car up long enough with my handicap sticker and important paperwork I’ll pick up when the car is put back together and in same running condition as it was left with you and I’ll pay the $
I'm not clear on what they plan to do, yes the brought it in and didn't charge me because they Todd me to bring it back there because it's under warranty and so I did that them u had to but an expensive key in order to program it so last thing they said to me was go buy another expensive key so they can program it, u don't understand what's going on and why they just don't mix the computer to make the car run properly? So when can I pick the car up and will it be driving?
Consumer called Revdex.com and stated that Sean is taking care of him and the matter is closedHe wishes to close his complaint as resolved
Dear Mr& Mrs***, We apologize for any inconveniences that have been incurred However, we were merely trying to fulfill the request made by you and your husband, to have the disassembled transmission and related parts be returnable separately to you, along with the vehicle, the Dodge Ram We made our best efforts to accommodate components conveyance with the transportation you had arrangedAdditionally, we provided a tote for internal transmission parts at no charge in an effort to consolidate the loose components Again, we apologize for any damage that may have occurred after the vehicle and components had left our facility, by the towing company that you and your husband hiredThere was never any intent of malice With regard to your request for the $630.00, we would be happy to comply with your request via check upon meeting two stipulations:That proof of the negative review with the Revdex.com (Revdex.com) has been removed and satisfied In addition, a promise that no further negative reviews be circulated about this matter in any way or formatThat the clutch in question be returned to us at 6200-C Huntley Rd, Columbus, Ohio If these terms are agreeable, then a check for $shall be provided upon satisfaction of the two stipulationsRegards,A Team Transmissions###-###-####
Please, accept our apologies, to all parties, as to my frank responseWe advised our customer that the problem isn't an "A-Team problem", nor a "Mr*** problem"It is simply a car problemWe didn't break it, nor did heSo, our position was not to repair it for freeWe advised him we would
repair, at costThis enraged our customer, which in turn, his mom came in and proceeded to curse out my team, as well as my team's parents. We love our customers, and in this case, a lot less than othersMy team and I decided, since they slapped us really hard on the left cheek with degrading curses, we offered up our right cheekWe repaired, at no charge, the computer, and additionally, his oxygen sensors too, since the check engine light was on due to multiple Osensor failuresWas this our responsibility? Absolutely notBut, let this be a messageWe operate on a different set of principles than typical culture out thereWill we always do this? Absolutely notThis is an isolated case that I felt convicted to handle in the manner it was handled. This set of circumstances has left us at a crossroads with our customerWe would very much appreciate should they need repairs, please, go to another facility, simply because of the abuse they heaped in the wake of the repairsNow, with this being said, should they come in once again, they will be greeted with a welcoming smile, and a handshake. Sean A***, President
Thank you for the opportunity- the transmission is not functioning as a result of a control issue- in other words, something outside of the transmissionWe have been tapping out all of our available free resources in attempting to remedy for Mrs***We have an automotive electrical specialist coming to our store tomorrow to assistMrs*** has been aprised of the situation, and seems to be satisfied with all of our efforts. Thank you again,Sean A***
To all parties- Our sincere apologies for any miscommunication that may have been on our part.On our website, we have a few different outside sources for financing options to choose fromThere is financing based upon approved credit, and no credit check financing as well. The no credit
check financing options are unsecured- so naturally, the interest can be very exorbitant, which we explain to all of our customers, that these companies are very expensiveObviously, approved credit or asking a family member is by far a much better financing option. There is an application process prior to being approved, that spells out the basicsHow much is being borrowed, what the total of payments will be, and how much payments areAt that point, customers either have an option to take it or leave it. I had spoken to an attorney representing our customer, and advised him if there is any foul play going on with the vendors offering financing/leasing, we will remove any of the companies from the list.please let me know if I can be of any assistance. Sean A***
From: Sean Avner [mailto:[email protected]] Sent: Thursday, June 30, 8:AMTo: Carmen MinardiSubject: Ateam repair ordersCarmen,Good morning! I pulled the info on our customer, ***It appears we did the original transmission repair on 4-15-15, advised that she may need a pcm
Returned on 4-28, determined engine performance issues causing symptomsTowed in on 3-21-16, and we determined the alternative was not putting out enough voltage, and he battery was deadThey declined replacementThey are currently at our east side store, stating we replaced the pcm previously, and was advised by another shop that the pcm was badWe have no record of people replacedWhat is your suggestion? Please review repair orders, and we will follow up shortly!!! Thank you!!Sean Avner From: Sean Avner [mailto:[email protected]] Sent: Thursday, June 30, 8:AMTo: Carmen MinardiSubject: Look what I found!!!Apparently, in our file, one of my guys took it upon themselves to replace the pcm- and do not charge the customerThey did not allow us to properly have the factory software installed- so here we areI guess we will attempt to get the factory keys from them, and move forward with software installationNow we seem to be getting somewhere- and we never charged themThat's just crazySorry for the confusion. Sean Avner
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI dealt with a company representative who was difficult and told me that my bill would not be more than the estimate. This was clearly not true
I accept your resolution of this dispute and look forward to the credit to my account
OK I am patiently waiting for the car to be done although I'm absolutely sure that the car was not doing any of that before they replaced my transmission if was after they worked on it the car began having this problemI take pretty good care of my cars and keep a track record in my file cabinet to prove it! Thanks
I reviewed the response made by the business in reference to complaint ID 11509181, and find the resolution is satisfactory to me
The Jetta was in running condition when it was dropped off to them as the Jetta should be returned to me the same condition it was when I left it there to have estimate done. I agree to pay for the “few hundred charge $200” that the diagnostic check cost but I do expect the car to be in the same running condition when it’s returned.
Mrs. [redacted],If your statements in your response are accurate, and you find this fair, we will honor the amount you feel comfortable with. We will reassemble the transmission back into the car for $200.00. That's a savings of $200.00. We are conceding simply to allow this situation to close, and part company as friends. Obviously, it is a safe assumption that you will not feel compelled to visit our establishment in the future, although, we hold no grudges, and our doors will always be open for you with every concession we can find to assist in anything automotive that may come your way! In closing, we would like to extend to you the grace and peace that only comes from above. Please, have a blessed New Year in 2018!Sean A[redacted]President
Hello,Please let me extend my apologies for any miscommunication or misunderstanding. Our aim is to be forthright and upfront about all we do- with honesty and integrity. Please review our facts, as follows...Ms. [redacted] gave us a call around the first week in November. She explained to us she was...
having issues with a local transmission shop, who currently had her car in their possession, and she felt she was getting the "run-around". They told her they were removing the transmission. She told them to stop- as they claimed to have already had the transmissions out. However, they say they would put it back in, but they advised her there would be a charge for that. Ms. [redacted] arrived at that facility moments later, with a friend. Apparently, they had reinstalled the transmission in those minutes it took to travel to the facility, as they were able to take the car without any charges. She questioned if they took the transmission out, and they said yes, although it was all back together- only moments after they had hung the phone up from their prior conversation. The shop said there would be no charge to take the car. At that point, she left with the car, with a very uneasy feeling about what had transpired.After her arrival to A Team,and the explanation of her ordeal, I advised her of our plan:1. Free diagnosis2. If simple repairs can be made, may be a few hundred, or if serious, could be a few thousand. She felt comfortable with us, and decided to leave it. We diagnosed, and confirmed Internal damage had occurred, and it was serious. I explained to her the process... 1. We remove the transmission, disassemble it, and identify damaged components. 2. We would also weigh options for a more affordable repair, should finances become a concern. Either way, we would do our best to help her keep costs down the best we can.Ms. [redacted] was advised that this would be very expensive, and if necessary, we would look at less expensive options, such as a used transmission. Explaining the gravity of the expense, we have the cost of transmission removal, which, in the event that she did not want fixed, that would be her only obligation. She verbally authorized the removal, with knowledge that if necessary, we would seek less expensive alternatives for this repair. It was then explained to Ms. [redacted] that the cost of her transmission repair would be upwards of $3800, and the option for a used transmission was going to be around $2500. After discussing with her family, they thought the car is not worth repairing. At this point, we reviewed our discussion, and she decided that the cost to put the transmission back in the car was not worth it, and to put in the trunk. That is what we did, per her request, and that is the current state of the vehicle. No communication has been made until this correspondence. . At A-Team, we do not have a history of unauthorized repairs, or unexplained charges. Please advise on how to remedy, as it seemed that all parties appeared to be on the same page, up until now, a little over 1 month later...Sean A[redacted]President
Ms. [redacted],We graciously offer our apologies for any confusion that may have stemmed from your visit to our store. We aim high for customer satisfaction, and apparently, we did not meet that expectation.Our core values are honesty and integrity in everything we say and do. These values are upheld by...
way of building relationships, and showing people we can be trusted, especially in an industry where that seems to be lacking. In regards to the time required to repair your car, we subscribe to estimating industry benchmark standards such as ALLDATA, MITCHELL, and Chilton's, which gather information that is provided by the manufacturer of the vehicle. Essentially, this means that the people who engineered your car, state to repairers that it requires "x" amount of time to complete a repair on a car. As a matter of fact, most shops that are above board in their operations, use the same industry standard- that is what makes us all competitive. An estimate is prepared, and agreed upon- and we move forward. The variable that comes into play sometimes, is the mere fact there are technicians that are extremely fluent with certain repairs, and are able to complete repairs much more efficiently. On the other side of the coin, we have technicians that may not be as efficient, and take 3 times as long to do it. BUT, industry standard sets the stage for what is acceptable for charging. We aren't in the practice of charging more than industry standard simply due to the repair taking longer, in contrast, we do not charge any less because of the efficiency either. I hope this explains our business practices. I understand that in this response to the Revdex.com, you would not be using our shop for service again, and we are regretfully disappointed to hear. Should you decide to return, we graciously offer a 10% discount on any future repairs. Thank you for the opportunity!Sean A[redacted]
Revdex.com: I am not happy with the response. However, I will take it for what it's worth. I will not be using their shop anymore. But thank you for offering 10% off my next service.
I am rejecting this response because: I am not paying for the shipment of the clutch. I accept the terms of the refund of $630, but if they want the clutch they can either pick it up or pay for shipment. I have no issue with sending the clutch, but I am out enough money as it is and will not pay for shipment. If they will refund the $630 & pay for shipping of the clutch, I will remove my complaint once a check has been received.
On behalf of all of our team, I would like to an extend our most sincere apologies. We strive to exceed our customer's expectations, and apparently, in this particular situation, we did the total opposite.
In response to the issues that you were met with at our company, I would like to address the particular instance in which the price was more than originally agreed upon. It would appear that there were four repairs required. (1) Transer case needed resealed. (2) Transmission fluid and filter. (3) Differential cover seal (4) Transmission Pan.
Essentially, with the extent of repairs that were required and authorized, the amount of $309.49 would not even cover the labor alone in the (1) first repair! Regardless, at this point, if you feel that the repairs that we completed are only worth $308.49, and that there are no more leaks, and, the repairs that we completed took care of the issues, we will credit you back your disputed amount, if you feel this is fair. We apologize for any misrepresentation, or miscommunication that may have been incurred.
As far as the American Express, we discourage the use of it, unless it is absolutely necessary. Amex charges exorbitant fees, almost to the point of not even accepting. My apologies for the firmness of our management.
Please let me know what is acceptable to you as far as if you consider this a fair solution.
A-Team Transmissions Rating
Description: Transmissions - Automobile
Address: 6200 Huntley Rd Ste C, Columbus, Ohio, United States, 43229-1032
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