A to B Vanlines

Review: This is a business that I found has changed their name from Experienced Van Lines to A To B Van Lines. (they are licensed under the name of Experienced Van Lines.)This company negotiated one moving rate with me and when they found I had a few more items to pick up, they tried to collect triple the amount of money from me..The job was to remove storage(all packed) just from one location to another, no stairs, no unpacking , just straight pick up of 3 rooms of furniture,boxes. They are trying to charge me an outrageous amount of $2,750.!! [redacted] the complaints under Experienced, not A to B. They have had their license suspended more than once. I hope no one has to go through what I am going through.Desired Settlement: I just want my items for a reasonable amt ( for the little bit extra they picked up).I have already given them $850.00 and they still have my storage. I would have never done business with them if I had googled their original name.. But how would anyone know? They make up new business names because there are too many complaints under their original name. How does the DOT let these shady people stay in business??? They picked up about 40 more of my items mostly boxes and a few rugs.

Business

Response:

I AM THE [redacted] OVER HERE AT A TO B VAN LINES. JUST FOR CLARITY, WE ARE FORMERLY KNOWN AS EXPERIENCED VAN LINES THAT IS OUR LEGAL NAME. OUR DBA IS A TO B VAN LINES. THE ENTITY THAT GOVERNS OUR BUSINESS DEEMS THIS TO BE LEGAL. I HAVE BEEN IN CONTACT WITH [redacted] ON SEVERAL OCCASIONS TO NO AVAIL. I HAVE TRIED SEVERAL TIMES TO CONTACT HER OR PROVIDE HER SOME ASSISTANCE. I AM STILL TODAY TRYING TO CONTACT HER. SHE HAS YET TO RETURN MY CALLS, OR RESPOND TO MY EMAILS. AS FAR AS INVENTORY GOES: IN TOTAL AS PER HER ESTIMATE SHE HAD 34 ITEMS TO TAKE UP 300 CUBIC FEET AT A GUARANTEED RATE OF $3.15. JUST BY HER OWN ADMISSION SHE STATES THAT SHE HAD AN ADDITIONAL 40 ITEMS. HOW CAN YOU EXPECT TO PAY THE SAME PRICE WHEN YOU HAVE DOUBLED THE ITEMS AND INCREASED THE VOLUME. THE FINAL DISPUTED PRICE ENTAILS:

2ND PICK-UP CHARGE

ACTUAL BILLING FOR HER VOLUME

STORAGE CHARGES SINCE 12/**/2013

WHILE TIME AND EFFORTS HAVE BEEN PUT FORTH TO TAKE ACTION AGAINST THE COMPANY, HOW ABOUT WORKING WITH THE COMPANY TO OBTAIN HER ITEMS. AS MUCH AS I WOULD LOVE TO ACCOMMODATE THE CUSTOMER IT SEEMS AS IF THE SUGGESTION IS FOR US TO TAKE A LOSS. I JUST WOULD LIKE TO KNOW WHAT [redacted] WOULD LIKE US TO DO AT THIS POINT.

Review: My wife and I contracted with A & B Van Lines to move our personal possessions from our home on [redacted] ([redacted]) to our present residence in [redacted] ([redacted]).A Binding Estimate of Cost was drawn up by A & B Van Lines and e-mailed to me. This contract indicated that the company was bonded and therefore signed by me and returned to the [redacted]. It was determined that there were a total of nineteen boxes and suitcases received by our neighbors upon delivery. Upon receipt of our possessions in [redacted] we started unpacking. We noticed that two packages were missing. We contacted the Company in Brooklyn to address the situation. At that time the moving company suggested that we file a claim with [redacted] for our loss. Several months passed without any notification from [redacted]. At this time, I made a call to the insurer. Their answer was that they had reviewed the complaint and were denying to resolve the issue of the lost Boxes. Contrary to our efforts we have been ignored several times when we have made an effort to talk with their management team.Desired Settlement: Christmas Tree and Ornaments $380.00Nativity Scene $20.00Lamp $40.00Wedding Gown and Cocktail Dress $1200.00Swim Suits $150.00Tuxedo Jacket $100.00Total $1890.00

Review: There were several issues with this company. I have listed them below:

1. Charged me for a cross country move (from ** to **) when I only moved from ** to **.

2. Movers sexually harassed me and my sister in my home when packing my things.

3. Movers broke several of my items and threw my boxes.

4. Movers in [redacted] demanded tips and threatened to damage my items if I did not tip them.

5. Customer service blocked my phone number and refused to answer any questions.

6. Moving company promised delivery and did not show up on promised date. I tried calling and they did not answer the phone or return my call. Finally, I called the next day from a different number and was able to get through. However, they still refused to tell me when my things would be delivered. They would not provide the time, date, or contact information for the driver.

7. When they did deliver my things they refused to allow me to verify that they did in fact have my belongings until I paid in full.

8. Actual move charge, which they demanded in cash or refused to release my items, was far more than the original agreed upon price.Desired Settlement: I would like compensation for the horrific treatment I have described above and would like my bill, which was $1865, to be adjusted to reflect the cost of a 122 mile move. I would like to be refunded $1365.

Consumer

Response:

At this time, I have not been contacted by A to B Vanlines regarding complaint ID [redacted].Sincerely,[redacted]

Review: Upon requesting a quote from A to B Vanlines in which I walked the sales representative throughout every item to be packed and shipped, I was given a price for services based on the amount I would be moving. When the movers came, they presented me with about 12 pages of paperwork and asked to collect all papers within 2 minutes of presenting them. I was pressured to sign each paper without fully reading it and was offered a "recap" of the contract by the head mover. He briefly reviewed how his team would pack my belongings and mentioned that the boxes would be measured in the truck at the end to provide a final cost for moving. The head mover was condescending, aggressive, and impolite.

The movers worked fairly quickly with no complaints from me, but when the job was finally finished, they quoted me a price that was exactly double what I had been quoted via phone by the sales representative. Although the company's prices are based on square footage, I was charged by both item and square footage. Small items that are less than 1 square foot were treated as an additional square foot and taken to the truck without my knowledge or approval. Although I had just about 30 boxes, I was charged for about 68 items and was not allowed to review the the movers' itemized list or look into the truck. After several phone calls between myself, the sales representative with whom I had initially spoke, and [redacted] of the company, it was determined that I must either pay their double price or have the movers unload their truck and pay them the hourly rate for their work, which ended up being about equal to the new price of services. After several more phone calls, I was able to negotiate a small sum off the price, but was still being asked to pay significantly more than quoted. Working under a timeline for my move and without additional funds, I was able to pay the half that was due at the time of pack up and was offered to use the company's 30 day free storage to give me time to earn the remaining balance. It was agreed, per standard contract, that the remaining balance on any move is paid upon successful delivery in cash or bank check. The sales rep informed me that she would call me the next day to discuss the delivery. She didn't.

One week after having my items packed up and driven away, I received a call from the sales representative to indicate that my shipment was on its way and would arrive in 12 hours. I reminded the sales rep that she had offered me 30 day free storage and she said that I had denied it on the contract papers and therefore it wasn't entered into the service agreement on her end. I reminded her that we had come to the storage agreement after the truck was loaded and the movers had long since put away the contract, and that I was under the impression that she was making the changes to the contract that we had spoken about - for after all, she still managed to get the new price correct. She told me she would check with the shipping team and call me right back to discuss how and when the shipping could be delayed. That was the last time I was able to talk to the sales rep for weeks.

Two weeks and several attempts to contact the company later, I finally reached the sales rep again. I informed her that the 30 day free storage should be coming to an end within a few days and inquired as to the status of my delivery. After she hung up on me and I called back, I was informed that in order for me to find out where my shipment was and when I could arrange to receive it, I would have to wire the remaining balance into the company's account. (Which is a red flag in itself for any consumer.) The original method of payment agreed upon was for me to pay the remaining balance in cash or bank check only upon the successful delivery of my items. This serves as insurance for me, and frankly, after this company's many misrepresentations and failure to respond to communications, I do not trust them enough to pay for services that, as yet, have not been rendered. I am currently in a stalemate with the company. They are holding about $20,000 worth of my possessions and I am living with just the essentials that I could pack in my car with me for the move. The company has repeatedly changed their word, unethically charged me, and disrespected my person and my property.Desired Settlement: For all the misinformation, miscommunication, and misrepresentation, I request that the company relinquish my items to me immediately at no further cost to me. Additionally, I request that this company not be allowed to operate under any alias (for they seem to have had many) in any state, as their operations are based on unfair and potentially harmful business practices.

Business

Response:

CUSTOMER WAS INITIALLY GIVEN A BINDING ESTIMATE BASED ON THE INFORMATION THAT SHE PROVIDED TO THE SALES REP. THERE IS NEVER ANY PRESSURE WHEN SIGNING OUR CONTRACTS EVERY CUSTOMER HAS AMPLE TIME TO READ THEM, ASK QUESTIONS IF NECESSARY AND EVEN HAS THE OPTION TO CALL THE OFFICE IF THERE IS AN ISSUE. OUR PRICES ARE BASED ON EITHER CUBIC FOOT, WEIGHT OR BY THE HOUR. WE CAN ONLY LEGALLY CHARGE YOU FOR THE SPACE YOU USED, THE ACTUAL WEIGHT OF YOUR ITEMS OR THE AMOUNT OF TIME USED TO COMPLETE YOUR MOVE. I DO HOWEVER, APOLOGIZE TO THE CUSTOMER IF SHE FEELS AT ANY POINT THAT SHE WAS TREATED UNFAIRLY OR IN AN AGGRESSIVE MANNER. I DID ADDRESS THIS SITUATION ON THE DAY OF THE MOVE AND WITH COMMUNICATION WITH [redacted] OF THE COMPANY I WAS ABLE TO PROVIDE AN ADDITIONAL DISCOUNT TO THE CUSTOMER ON THE SPOT. IT WAS NEVER AGREED UPON THAT THE CUSTOMER WOULD PAY UPON DELIVERY IN THE FORM OF A BANK CHECK. WE ONLY ACCEPT UNITED STATES POSTAL MONEY ORDERS AND CASH UPON DELIVERY. THIS IS STATED IN EVERY EMAIL, VIA TELEPHONE CONVERSATIONS AND IN HER CONTRACT AS WELL. CUSTOMER COMPLETED THE CONTRACT SO THAT SHE COULD RECEIVE DELIVERY BY A CERTAIN DATE AND LATER ON DECIDED THAT SHE NEEDED 30 DAYS FREE STORAGE. THE DISPATCH DEPARTMENT SENT THE SHIPMENT BECAUSE THE PAPER WORK STATED THAT SHE WAS READY FOR DELIVERY. THE CUSTOMER WAS NOT AVAILABLE TO RECEIVE HER SHIPMENT WITHIN THE WINDOW ALLOTTED. AS PER COMPANY PROTOCOL WE WILL PLACE THE ITEMS IN STORAGE IN THE CUSTOMERS' NEW STATE. WE THEN OFFER THE CUSTOMER THE OPTION OF REDELIVERY (WHICH HAS AN ADDITIONAL COST), OR FOR HER TO SATISFY THE BALANCE WITH THE COMPANY. IN RETURN SHE WILL RECEIVE THE INFORMATION, LOCATION AND KEY FOR HER TO OBTAIN HER ITEMS. THIS WAS DONE AND THE CUSTOMER HAS NO ADDITIONAL COMPLAINTS. HER ITEMS ARE NOW IN HER POSSESSION.

Review: This company told us over the phone they were a full service moving company and would handle are moving needs for all of our household items and our vehicle

for a move from Massachusetts to North Carolina

Email: [redacted]

Website: [redacted]

for a price of 2,588.02, when they showed up at the house they told us the price of transporting the car was being handled by a different company and was going to cost additional monies, the car company was [redacted] and they charged us 675.00 dollars and did a fine job delivering the vehicle with no problems.

A to B van lines kept changing the price of the move as they were loading our items on the truck, they had to go back 2 different times to get our items and furniture

and not only did they not get all of our furniture even after going back 2 more times after we had already flown to North Carolina, we had many broken items including about 7 pieces of furniture, 2 lamps, some of our childs toys. we took pictures of the broken items. At one point the contract was re written in the middle of the move and was signed under duress with a new price closer to 5,000 dollars

while most of our stuff was on the truck with many more items to be loaded and with our expensive flights already booked for the whole family including one dog for the next day which we couldn't afford to change or alter. We had to leave before the movers were done packing leaving the overseeing of the rest of the move with family and neighbors.

We were being told one thing on the phone and then another from the moving workers at the house and their was a lot of back and forth on the phone with [redacted] in Brooklyn and the movers at our apartment which was highly stressful to say the least.

Moreover, we kept getting updates from our close friends about what was going on after we had flown to North Carolina where we awaited getting our vehicle and the arrival of the moving truck with what we thought would be all of our belongings within a couple of days.

Nevertheless the vehicle showed up first from [redacted], we paid the rest of the balance and then later in the day

the moving truck showed up with only 2 workers instead of 3 workers whom loaded the truck in Massachusetts.

Before the movers would start unloading the truck they were demanding 800.00 dollars more than the agreed price of 5,000.00 dollars including the price of the car.

We had 1800.00 dollars in the form of a bank check from [redacted] which they would not accept, they were demanding 800.00 dollars more and that it be in the form of a postal money order

or cash only, even though they had no problem taking a [redacted] money order for the down payment back up in Massachusetts.

We asked for assistance from local law enforcement explaining how we were being extorted for more money than originally agreed upon with [redacted] back in Brooklyn.

local law enforcement could not assist and felt it was a civil matter which should be taken up with the courts as the movers were threatening to drive back to Brooklyn with our items

and then subsequently charge us for storage at a cost of 1,000 dollars per month.

Nevertheless, we felt we had no choice but to pay the moving company 800.00 dollars more than expected and then deal with the issues at a later date.

Of course after discovering the broken furniture, lamps and toys and about the items left behind, we were more than disappointed.Desired Settlement: We would like to see a formal complaint made with the Department of Justice about how this company A to B van lines from Brooklyn, NY conducts business

and we would expect a refund of the 800.00 dollars over charged for the move and the cost to replace all of our damaged furniture, lamps and toys.

we have not determined the total cost to replace all of the damaged items at this time and still have more boxes to go through which are being stored in a climate controlled garage

at the address we moved to in North Carolina.

Business

Response:

[redacted] YOU HAVE TO PUT A CLAIM IN WITH OUT CLAIMS DEPARTMENT I WILL PERSONALLY CALL YOU AND SET THE CLAIM UP FOR YOU I DO APOLOGIZE FOR ANY INCONVIENECE.

Review: Got a binding estimate for a move, was quoted 2200.00 for my move from jersey to florida. I called and asked that this price will not change even if the weight is higher. Was told no it would not change . Asked her to come check out items, she ssdi it is not necessary that it is a 3 bedroom home so she knows amounts. I asked her again in an email she said the quote is final binding estimate and they would be there by 8. [redacted] showed up at 10. Took 7 hours to load truck wrapped everything in blankets( which was not needed. I had maybe 100 boxes , 2 sofas, 1 love seat, 2 chairs, 2 bedroom sets. 1 hutch, I small freezer, When all was packed they wanted 5000.00 from me, 3000.00 over binding estimate. I don't have that kind of money and now they are holding my stuff hostage. Please helpDesired Settlement: They want 3500.00 more from me I already paid 1100. I offered to split the final cost and would give them 1750.00

Review: I have many complaints about this company. Firstly, I'd like to say I'm a proud veteran who was just honorably discharged this past month after 4 years of service. When they called me, they gave me the lowest rate so I booked my move with them. Granted, I will take the fall for not checking their credibility, but I still expected good service from someone I'm paying. I will give credit where it is due, however. Upon pick-up of my things, they made sure they were secure and taken care of. Also, I started a new job today and conformed to dropping it off on my schedule. However, as mentioned, I have many issues.

When they came to pick up my things, their driver ran down a part of my neighbors fence in Connecticut (where I moved from). My neighbor called an officer and their departure from the house (around 6-6:30 PM) was delayed due to unforeseen circumstances. The [redacted] who responded had the driver's license and the driver was forced to pay $50 to the neighbor for knocking his fence down. The driver initially said he didn't do it, but some people saw him knock it over. He then changed his story and said he did it. This is an outside issue that I'm not overly concerned with, but leads into my main issue.

Firstly, they promised (and in contract) they would deliver but April **. They picked up my belongings on April ** and asked me when I wanted it delivered, so I said the [redacted]. They delivered yesterday (May **), so firstly, they were very late delivering my things. Secondly, they had another driving blunder. The driver decided to drive through low-lying power lines and it knocked power out for 2 hours. The man I stood outside with though it was funny that 80 people had no power and no AC on a 95 degree day. I called the non-emergency police unit. The driver came around only to scream at me after I told him it was because the power was off. I was on the phone with the police when he screamed at me and said he's charging me another $95. He then proceeded to sit in his truck and drive around the neighborhood until the police came. He also screamed at my girlfriend and her mother when they asked him what was going on. He only said he wanted the money and said I refused to give it to him. When the police came, he told the officer just that. I was going to give them the money upon request when he came until the driver screamed at me. He screamed at me because I called the police and he refused to unload until they came, so he charged more. Eventually, after a couple hours, I gave them the additional money they requested only for him to keep screaming, 'money, money, money, today, today or I charge more'. He also lied and said it was $75, not $95 like he told me and my girlfriend. I gave that to him, the $75, only because I wanted this nightmare over with and the remaining balance on the contract. He then refused to give a receipt and left after unloading my things. This is why I refused to tip them. I refuse to tip for service that is late and horrible. There were a few things also damaged.Desired Settlement: Firstly, My bookcase was damaged. It cost me $10 to fix so I want that back. Secondly, I want AT LEAST the $75 back for very poor service and charging me more than what's in the contract. I owed the remaining balance of $321.37. I ended giving $400 for the day they dropped it off. I will contact more people other than this agency (the Revdex.com) if not resolved and I get, at least, some of the money back.

This man who dropped my belongings off does not deserve to be serving people if he treats them that way, especially a veteran or service member. I also advised anyone to not do business with them.

Consumer

Response:

At this time, I have not been contacted by A to B Vanlines regarding complaint ID [redacted].Sincerely,[redacted]

Review: ok in feb I called asked for a moving quote and was asked to put down a deposit which was for 200 dollars no one told me that is wasn't refundable found out in August because my mother in law was diagnosed with [redacted]r I wouldn't be able to move asked for a refund and was told no and they were rude and wouldn't tell me who is in charge of the company and they acted non professional and childish not very Custer service at all so they did not provide me with the service of moving but they think it is ok to keep my moneyDesired Settlement: I want my 200 dollars back that I paid for a move I thought was going to happen but I couldn't move

Business

Response:

As for the deposit you signed a binding contract for the 200 deposit which states in the contract that it is a non refundable deposiit. When disputed with the bank they also didn't see it fit to give back the deposit. Sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

no one told me when they sent the contract it was non refundable something came up that was unexpected for me to move I don't think it is fair or right for me to be out 200 because of something I can not change I did not receive any services and for them to take 200 without getting anything in return is not right

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

AGAIN I DO APOLOGIZE FOR THE INCONVENIENCE HOWEVER EVEN IF WE SAY FOR ARGUMENTS SAKE THAT YOU WERE NOT INFORMED VERBALLY IT IS IN THE CONTRACT THAT YOU RECEIVED AND ELECTRONICALLY SIGNED. ALSO A $200 DEPOSIT DOESN'T COVER THE MOVE IT COVERS YOUR RESERVATION AND CREW. WE (SALES PERSON) RESERVED YOUR TRUCK AND CREW. WE DO UNDERSTAND THAT THERE WERE SOME UNFORSEEN CIRCUMSTANCES WHICH IS ALSO WE WE PROVIDE THE 1YR OBLIGATION TO YOU. SO IN THE EVENT YOU STILL NEED TO MOVE WITHIN A YEAR FROM THE RECEIPT OF THE DEPOSIT FEEL FREE TO CALL US. THANKS.

As I read the reviews before me, how really stupid of us NOT to have done this in the beginning. ATTENTION - ANYONE MOVING - sell all your non-personal items and buy new unless you are following the moving truck from your old location to your new location and that maybe your family and friends are moving you.

We also hired A to B Movers last year and it took 3 weeks and 2 days from [redacted] to [redacted] for us to get our items (some missing, damaged or broken (we packed and boxed our items ourselves with tons of bubble wrap of course). The price also doubled the day of the move, which we were already committed to. We had no idea it was going to take that long, no idea where our items were stored (water stains on 3 year old set of mattress and box spring. When trying to contact the original person who we were in contact with, was also trying and frustrating. She was either not around, messages not returned or someone hanging up on us, or being told one thing and then another.

On delivery day, the movers dragged some of our furniture (rattan legs on furniture was split and broken, trying to give us other peoples ' items, and then not having some of our own items (that were listed on the item sheet, what a joke) just became even more frustrating. They arrived approximately 4 pm and left approximately 9:30 pm, We could not go through the 50 plus boxes or really check any of my items because the so called mover in charge had me mark off my belongings coming through the door (which were numbered by the moving company the day of the move) to match the number on the itemized inventory sheet they supply, that I did not get a chance until the next day to really look at our furniture. As we began to unpack and really look at our items and furniture, that we unfortunately started finding items broken, stained furniture, broken furniture and realizing that we were still missing some items other than the ones we asked the moving guy about as they checked the truck for our large patio table that was missing, that we started taking pictures of everything.

After an email was sent to the original contact at A to B about all these problems, she said we had to go through their Claims Company. And what did this get us. Our claim was settled for an insulting amount of $144.00.

Then it took from the end of December 2014, their Claims Company received our notarized paperwork that we settled for that amount , (really had no choice) what a joke, they fax it over to A to B, until April *, 2015 when we finally received the above amount check from A to B Movers. How are we, the consumer, without all the legal fees, are we protected by companies that have no regard for the business they are in as far as these movers not taking care of our contents that we entrusted them to do. Sometimes you just have to be DONE and move on, but hopefully learn a big lesson.

From August *, 2014 pickup from our home in [redacted], to delivery at our home on August **, 2014 to our insulting claim agreed on the end of December 2014 to just recently, April *, 2015. How are these people still in business?

SELL YOUR STUFF AND BUY NEW will save you money and fewer headaches.

Review: On or about 10/**/13, I contacted A to B Van Lines regarding moving some furniture from [redacted], NY to [redacted], NY. At first I was contacted by "[redacted]" and then by someone named "[redacted]" ( I believe that is her name, not sure). After speaking with [redacted] I gave her my information but asked her to hold off processing anything as I needed to speak to my son, and also I could not yet give her the address to deliver the furniture as I was not sure of the address. I asked her to hold off processing anything and I would call her right back after checking with my son, which I did. My son was upset that I had called a company, as he said he and his friends could move the furniture themselves. I called A to B right back and told [redacted] I didn't not need them for the move. I had unfortunately given her my credit card information and apparently they had already taken a $200 deposit. Even though I had told her I had to check with my son. She told me they had a non refundable deposit policy and that it was in the confirmation paperwork they had emailed me. I told her I didn't recall anyone telling me that, and if it was in the confirmation email they sent, that would have been after I had already given the deposit. She then said she would submit the paperwork to refund my $200 deposit and get back to me. After a couple of weeks, no one had gotten back to me, I checked and they had not yet credited my account. I called and again spoke with [redacted]. She informed me that the correct paperwork was never submitted and that she would do it at that time. Again no one called me back , and when I checked my credit card again, it was still not credited and I called back again. I kept getting the runaround. I finally asked to speak with a [redacted] and was transferred to "[redacted]". [redacted] told me she would check into it and I should call her in a few days. When I called back, I was again told she was still looking into it and I should call her back in a few days. The last time I called, which was last week, I was put on hold for over half an hour. (The [redacted] kept telling me [redacted] would be right with me). I finally hung up after holding for half an hour, and called back. [redacted] finally did get on the phone and told me they had denied my refund. They were extremely condescending and patronizing, and apparently had no intention or refunding my money. Yet,they kept telling me to call back or they would call me back (which they never did) each time saying they were working on the paperwork, leading me to believe they would refund it.

I wish I had read the reviews of this company before I started with them, unfortunately, I read them after. I certainly hope the Revdex.com can look into this company, and I am hoping you can help me get my $200 deposit back. Thank you.Desired Settlement: All I want is the $200 refund. Thank you

Consumer

Response:

At this time, I have not been contacted by A to B Vanlines regarding complaint ID [redacted].

I forgot to mention in my letter to you that I in addition to the many phone calls I made to A to B Vanlines, I had tried to email them. My emails came back as undeliverable.

Thank you for your help with this matter.

Sincerely,

Business

Response:

COMPLAINT: [redacted] KNEW THE DEPOSIT WAS NON REFUNDABLE AND NO ONE NOT EVEN [redacted] IS AUTHORIZED TO RUN HER CARD WITH OUT [redacted] PERMISSON THE CARD WAS RUN WITH HER FULL ACKNOLEDGEMENT AND WAS GIVEN HER AUTHORIZATION CODE. HER SON THEN DIDN’T WANT TO PAY FOR THE MOVE SO SHE THEN CALLED TO CANCEL WHICH SHE DID BUT NO DEPOSIT WILL REFUNDED .

Consumer

Response:

At this time, I have not been contacted by A to B Vanlines regarding complaint ID [redacted].

Sincerely,

Review: I chose to use this moving company for my move from ** to **. When I was first contacted by to moving company I was given an estimate of $1438.75. I thought the price was reasonable so I decided to proceed. When they arrived at my home, the price went up to $2325. That is not to real issue. I was told I would have to give them 7-10 business days for my things to arrive. It has been now 13 business days from the date we moved, 17 including weekends and still my things are not here. They have changed my arrival date now on 3 differant occasions. I am 6 months pregnant and have Been sleeping on blankets on the floor along with my 3 small children. I have not been able to start work due to my uniform and working shoes being in my property. I have had to use even more money to buy basic essentials to live on a day to day basis, being I already have those things in my property. Now they estimate my things to arrive on April [redacted], which will make it 16 business days, 22 days including weekends. This was not what we expected and am paying a lot of money to have to wait to long. I want this issue resolved. Thank you.Desired Settlement: I want my property deliverd in a timely manner, or to offer some kind of discount for this inconvenience.

Business

Response:

We do apologise for any inconvenience. When we arrived at the customers home to pick up her items on 3/**/2015 she was provided with a form to complete which included information like what is her earliest date of delivery. Customer indicated that the earliest delivery date to receive her shipment is 3/**/2015. On that same form it explains to customer that delivery can take up to 21 business days but my company tries to make the delivery between 7 and 10 days to **. Customer received her delivery on 04/**/2015. Again I apologise for any inconvenience caused to the family, but according to the documentation we were within our contract.

This is a business that I found has changed their name from Experienced Van Lines to A To B Van Lines. (they are licensed under the name of Experienced Van Lines.)This company negotiated one moving rate with me and when they found I had a few more items to pick up, they tried to collect triple the amount of money from me..The job was to remove storage(all packed) just from one location to another, no stairs, no unpacking , just straight pick up of 3 rooms of furniture,boxes. They are trying to charge me an outrageous amount of $2,750.!! [redacted] the complaints under Experienced, not A to B. They have had their license suspended more than once. I hope no one has to go through what I am going through.