A To Z Auto Mall Reviews (24)
My salesperson, [redacted], was outstanding! This young man treated me with kindness, respect, and honesty. He listened attentively to my questions.After answering, he asked if I understood and if I had any more questions. When I took possession of the car, he programmed my blue tooth to my phone so I stay safe, and demonstrated all the features of the car. The car was spotless and had a full tank of gas. Thank you!
Review: My husband and I were going to buy a vehicle a [redacted]. When we first test drove the vehicle we mentioned that the brakes squeaked, and the steering wheel shimmied when stopping. He said he put the vehicle on the rack and the brakes were 50% and fine. They no they weren't. we kept telling him about it. Then in the meantime the passenger back window wouldn't go up, and he kept promising he would have someone come to my place of employment. But that never happened either. I called the finance company to let them know that we did not feel comfortable to be driving it, so they directed us to tell the dealer we weren't comfortable, and wanted another vehicle on the lot. When we did this there were 2 others and one didn't start and one hadn't passed safety inspection yet. So then we said we didn't want to proceed any further with him because it seemed like some unlawful practices. The finance company said they wanted us to feel safe and be comfortable with what we were buying, and agreed with them that we wouldn't proceed any further with anything . There was no deal that was ever finalized with the finance company, and we returned the vehicle. We asked for our down payment to be returned, but they refused.Desired Settlement: We gave 500.00 cash down payment and want it returned at once. Company to be investigated due to unethical and unlawful practices
Review: I purchased a 2004 Isuzu Rodeo from Big Bell Auto Superstore in Phoenix in March 2013. The car that I bought was not completely ready per Big Bell Auto so they asked if they could keep it over the weekend to make small repairs and detail it because it smelled like smoke. They offered to put me in a loaner car. I agreed to a loaner which was a big mistake it was a 2001 Ford Taurus disgustingly dirty, smelled like stinky overwhelming country apples, did not have AC , top of interior material falling down, and come to find out the next day the gas gage did not work and Big Bell never told me. I had to leave the windows down in the garage trying to air it out. Come Monday after I purchased the Rodeo I got a call stating my vehicle was ready. I went to pick it up it was detailed but still was missing the turn signal [redacted] When I asked about that [redacted] the sales guy stated " We had to order that part so it so we will call you when it comes in." I drove off the lot with absolutely no gas in it to the nearest gas station. I then put gas in and the Rodeo felt like it was hesitating when it idled up. This continued to happen off and on for a couple of days. When I called Big bell Auto [redacted] the sales guy stated " well since the Rodeo was on empty maybe it had "BAD GAS" so try driving it for a while and put gas in again when it gets low and see if it fixes it." The same week at work I get in my Rodeo and it doesn't start! I call Big Bell Auto again let them know and he tells me maybe it is the fuel line and it needs to be adjusted. Big Bell Auto asked me to bring it back in they fix something to do with the ignition and send me on my way again. 5 weeks into driving my Rodeo I get a phone call from [redacted] stating "some how your Rodeo never made it to emissions and you really need to take it in. [redacted]. said please come in and pick up a check and take it to emissions." I explained to [redacted] I did not think it would pass because of the way it would hesitate still when driving it. So I picked up the check went to Emissions and it DID NOT pass. I went back to the dealership told them and they acted surprised. I told them I could not be without a car do to work and kids. They said don't worry about it let my mechanic [redacted] look at it and order parts and you can bring it back so we can fix it and you can take it when we are done. [redacted]. said " It should only take a day to repair and we will call you when the parts come in." I told [redacted]. the temporary plate was expiring so they put a dealer plate on my Rodeo until I came back. One week goes by. I leave a message for the Repair shop at Big Bell Auto with no return calls, I leave a message for [redacted]. no return calls, days go by still nothing. Call the repair shop again and someone answers. They put me on hold get [redacted] on the phone and [redacted] tells me bring my Rodeo in and he will help me. I tell [redacted]. the best day for me is on Saturday then I could leave it all day and have a ride. I get to Big Bell Auto on a Saturday morning first thing and talk to the mechanic who is a different mechanic. I ask what happened to [redacted] the mechanic I was dealing with and the new mechanic says "[redacted] no longer works here" Let me take a look at it and talk to [redacted]. I was starting from square one again. I show him the emissions report with the numerous things wrong with it, Transmission, Check Engine light not working, misfiring etc..etc.etc. I explained to him I kept having problems with it hesitating when Rodeo shifted gears/ idle up. I told him I had been calling Big Bell Auto about the problems and they would not get back to me so this had dragged out for weeks. The mechanic said he had many years experience and would fix it with no problem. If I had any other transportation I would have just dropped it off. Finally after a month and a half of this I leave it with Big Bell Auto to have them fix it. Again they tell me I will put you in a loaner car. They pull up to the front of the dealership Big Bell Auto with a Mercury Villager Van that is so disgusting, dirty smelled like dog, the console was nasty dirty, dog hair and dog slobber all over the windows and when I said really this is what you are putting me in [redacted]. said "sorry that is I all I have." I wanted to cry but at that point I had no choice. My Rodeo was not working, I needed to get to work and take my kids to school ... I was stuck. I drove to the nearest [redacted] on [redacted] in Phx and bought Clorox bleach wipes, a 3 pack of air fresheners and a bottle of Frebreeze. In the parking lot at [redacted] on [redacted] I wiped down the entire interior seats, doors, console and steering wheel of the Mercury Van. I put 3 air fresheners and sprayed the carpet with Frebreeze trying to get the dog odor out. I then took it to the car wash to vacuum up the dog hair and resprayed Frebreeze on the carpet. A few weeks go by.. on June 30th 2013 I take my 9 yr old daughter and her friend to the Circus its 116 degrees that day and when we get out of the Circus and get into Loaner Van it doesn't start! I call [redacted] so mad and upset crying, its hot outside and I am stranded in a busy parking lot. I told him I am sick of this and I have had it. I told him I was going to call the Revdex.com and report Big Bell Auto. [redacted]. got angry with me and started to yell. He said that all he has done is tried to help me. I told him help me? I have been without my car for weeks and he keeps giving me piece of crap loaner cars that are filthy dirty, stinky and are all broken down. I told him I was reporting them and hung up on him. He called back a few minutes later and apologized and said the tow truck was on its way and he would put me in their best car on the lot. [redacted] said he was having a bad day and apologized for yelling at me. I told [redacted] he better have a good running car with air, not dirty or smelly. [redacted] said he had a Dodge Journey for me when I got there. I agreed and calmed down waiting for a tow truck. [redacted] stated he would get a tow truck out ASAP. My 9 year old daughter, her friend and I go across the street to try and stay cool until the Tow truck shows up. It was still hot in the pizza place were we went to try stay cool in. I called and asked My sister in law to come get the kids because it was way to hot. I stayed and continued to wait for the tow truck. Approximately 1 1/2 hours later I get a call stating the tow truck was on his way. The Tow truck finally shows up and its a Red Dodge Durango with a Uhaul trailer hitched on the back. I asked the young man how he was going to get this Van up on this trailer? I asked him is this Big Bells Tow Truck and stated yes. The young man said he was going to try and jump start the van and get it running so we could go back to Big Bell Auto. The young man tried to jump start the van and it didn't work, It still would not start. We were stuck in the parking lot across for Us Airways Center in downtown Phoenix during Circus traffic pulling in and out. The young man "tow truck driver" said he was going to push the van up the Uhaul ramp. I started to laugh and said how are you going to do that. He said I have done it with bigger trucks myself. This young man had trouble pushing the van back far enough to try and jump start it. I was standing there in the 116 degree heat waiting to see how he was going to do this. Finally he noticed a Phx Police Officer directing Circus traffic on the corner. He then asked the officer if he would help him push the Van up the Uhaul Ramp. The Phx PD officer laughed and said no but what he could do was use his patrol car to help push the Van up the ramp. The Phx PD officer did and got the Van up on the Uhaul Ramp. The Tow Driver asked me to get in the back seat of this dirty red Dodge Durango. The Tow truck driver had young female sitting in the front seat. The tow driver had to get out of the Durango open the hood of the Durango and use a wire to start it. There was no cool air in the Durango just hot air blowing through the vents. We drove with the windows down the whole way to Big Bell Auto on 20st/ Bell. When we arrived at Big Bell Auto I waited about 5 mins and they pulled up a White Dodge Journey gave me the keys and let me go home with it. A couple weeks go by and I call to find out about my Rodeo and [redacted]. stated that my Rodeo had a lot of things wrong with it including the Transmission and he stated " but the great thing about it is you have a great warranty that you bought with the Rodeo and you can use that to fix the Transmission." I asked [redacted] why should I use my warranty for problems this vehicle was having way before I bought it? It has NEVER passed emissions. When I bought it, it had never gone through emissions. He said he would take care of it. He called and had the adjuster from the warranty company AUL come look at it. [redacted] called me a couple weeks later to tell me the Warranty People wanted to talk to me first before they gave approval. [redacted] stated that" What ever you tell the Warranty people is going to decide if they will pay for it. I told [redacted] what is that suppose to mean. I will tell AUL warranty company exactly what has been going on... that Big Bell Auto sold me a Rodeo that never passed emissions and now Big Bell Auto wants to use my warranty to fix the Transmission. [redacted] stated that " well it all depends on me what I say if I want my car fixed." I asked [redacted] who was going to pay the deductible of $100, he said they would it was no big deal. I told [redacted] I did not want my Transmission fixed at Big Bell Auto and he said well Big Bell Auto would not pay for it to fixed any where else because they have their own shop on site. I then told [redacted] well its already taken Big Bell Auto over a month and a half just to diagnose the problem, How long would it take to fix a Transmission correctly and everything else that's wrong with the Rodeo? I told [redacted] that I expected a fully Transmission warranty and for all of the repairs being done. [redacted] agreed Big Bell could do that. Here it is over 2 1/2 months later and I don't have my Rodeo. Big Bell Auto Mechanic calls me in the middle of the night saying they want the Dodge Journey back. They said they were bringing me my Rodeo back and dropping it off. I asked if all the repairs were made and the Transmission was fixed and he stated yes. I asked why a 10:00PM they wanted to drop it off and why I couldn't bring it in the next day. The Tow driver stated the journey has been sold they need it back tonight. I told him that it did not sound right and I would come in in the morning before work. He got nasty with me on the phone and said he was going to just drop it off at the address he had on file. I told him I did not live there anymore and he said Oh well that's where he was going to drop it off! I told him well go ahead and let me know when he did. The driver called and said his was strapping the Rodeo on the Tow Truck and he would head down to my old address. As I began to think about it I thought what if my Rodeo was not fixed and why is Big Bell trying to drop it off in such a hurry after 10pm at night. It didn't make sense and I started to get scared. All of sudden its completely fixed in the middle of the night and they don't want me to go to Dealership and pick up my Rodeo? Shouldn't I be able to test drive it? Something was wrong. When the driver called back his story had changed. He stated he just talked to the owner and said the Dealer Plate expired and they needed the Journey back. First it was sold now the plate expired. I told him that Big Bell Auto was not going to leave me without a car and I would Deal with them during normal business hours. [redacted]. then called yelling saying that my Rodeo was going to repoed buy the bank because I was 2 months behind. I told [redacted] he was full of it and I had spoke to the bank that morning about Big Bell Auto and about what I could do about them. My bank account manager stated that [redacted] could contact her if [redacted]. had any questions. [redacted] said he talked to the bank that morning also. I told [redacted] at that time he would have to wait until normal business hours and I would speak with the Owner then and would not be dealing with them in the middle of the night. I asked him to quit harassing me and the owner of the house at my old address. He started to yell on the phone threatened to call the cops and I then told [redacted] to go for it! I told him I was reporting Big Bell Auto to the Revdex.com, calling the media and would be contacting an Attorney. I have had several conversations with Big Bell Auto and phone bills to show for it, I have witnesses family and friends that can state I have been dealing with Big Bell for months and have been without my Rodeo. I don't know what else to do I think I have been more than patient with them and deserve to be fully refunded for all the money I have paid for the Isuzu that I have not had.Desired Settlement: A full refund for the deposit I put down on my Isuzu Rodeo and cancel my contract.
A To Z Auto Mall Rating