A Touch of Glass, Inc.

Received call from Jeremy *** at AC Motors, providing business response.As it concerns Mr ***'s statement that he was unaware of the cost / terms of the service plan he purchased, Mr *** says that this was not the case -- that Mr *** signed off on the purchase in three places.With
regard to the serpentine belt, Mr *** says that no one at AC Motors would've discussed the condition of the serpentine belt with him prior to purchaseHe says that when Mr *** contacted AC Motors in January about the serpentine belt, the dealer expressed some initial willingness to work with him toward a resolution, but ultimately had to end the dialogue when Mr *** became argumentative and used abusive language with employees.Mr *** says vehicle records indicate Mr *** brought the vehicle into River Oaks Toyota (sp?), when it was determined that the vehicle had a hole in its motorHe says at this point, records indicate Mr *** had put approximately 28,miles on the car in the span of days, and when asked to provide copies of oil change records for an open Allstate claim for engine replacement, would not do so.Mr *** points out that Allstate has not yet denied Mr ***'s engine replacement claim, but that Mr *** needs to provide requested oil change records to move forward with the process.With regard to the excessive oil consumption issue, Mr *** says Toyota actually has an open campaign on this issue, and has a process in place for consumers who feel they may be eligible for engine repair / replacement under the process. http://www.choisserimports.com/what-to-do-about-toyotas-excessive-oil-consumptio...⇄ *** says AC Motors is generally willing to work with customers after the sale, but that Mr ***'s previous interactions with the dealership have made it difficult to do so, and that he needs to pursue these concerns by following procedures outlined by Allstate and Toyota

Response received via e-mail to Revdex.com: In regards to *** ***. Please have the customer contact Nate *** at ###-###-#### to schedule an appointment so we can check her brakes. Thanks,Jeremy ***Ac Motors###-###-####***

We have emailed this customer another copy of the extended warranty purchased. The email was sent to him by Steve March 8, 2017. We the car dealer do not get to decide what is covered and no covered. If there are questions about the warranty purchased please call the warranty
representative, Tina *** ###-###-####

Initial Business Response /* (1000, 8, 2015/12/11) */
Hello Mr***,
Thank you for providing feedback about your experience with Automotive Concepts
You have provided a lot information and it is our goal to address each of these issues
First, regarding the product - the product
purchased, and that was installed, is the Advent 8" Custom Headrest System with Dual DVD Monitors and HDMI inputs (HHSeries)The Advent HHCustom Headrest System is a high quality system which meets OE standards and exceeds the Federal Motor Vehicle Safety Standards regulationsThe touch-screen system is the ZZSeries and is an additional $for the total system installed from Automotive Concepts (not per screen)
Facilities within the Twin Cities area carry and install differing systems of varying quality and priceWithout knowing which system you were quoted on purchasing from these other facilities, we are unable to make a comparison as to cost, quality, safety standards and warranty
In terms of the brand Advent - VOXX, International Corp is the maker of Advent
VOXX International Corp is also the maker of the following brands: Klipsch, RCA, Audiovox, Acoustic Research, MAC Audio, HECO, Jensen, Invision, Jamo, Oehlbach, Code Alarm, Prestige, Energy, Omega, 808, Pursuit, Schwaiger, and Hirschmann Car Communication
So, while the brands of Advent and Audiovox are produced by the same parent company, they are separate and distinct brandsHowever we do understand that sometimes this can create confusion for customers
As far as the cost, the price of $1,is before the Minnesota sales tax of $
The total amount paid via credit card was $1,+ $117.56tax = $1,Total
As for the warranty on the custom headrest system, it is a 3year/36,000mile warrantyAny issues related to the headrest system are covered by Automotive ConceptsIf you have any further issues, you may call me (Catherine) directly at ***
Your vehicle warranty though GM is not void
GM is still responsible for the providing and honoring the factory warranty on your vehicle which is protected by the Federal Trade Commission Magnuson-Moss Warranty Act
At this time, Automotive Concepts offers a refund of $for the difference in the game pack and -- due to the miscommunication regarding the sales tax - offers an additional refund of $117.65, for a total of $
Initial Consumer Rebuttal /* (3000, 10, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our agreement was for touchscreen unitsWe went over this all times we spoke before I agreed to do itNot only did he agree but repeated the option to meBoth units were to play individually or together, through individual had phones or through the radioalong with touchscreen unitsTheese were the options we went overEase of use, re sale dependability, Quality and stabilityI PURCHASED TOUCH SCREEN and instead you gave and charged me for a game pack I didnt want or ask or agree to pay forWhen your driver arrived at my work I asked him for a copy of the paperwork to go over before I handed my keys over and he said; "im just the driver" he had no paperwork to give me! Not to mention since they were put in, there not stable, its not a good Quality and the headphones interfere with each other and pick up both movies being playedWORKING WITH YOUR COMPANY HAS BEEN A GIANT WASTE OF TIME AND MY MONEYThe dealership has also assured me that the connection was not installed properly and they have it very well documented, They told us after hours of wasted time, even after you told us it couldnt be your fault, that we were lucky we hadn't caused any significant damage or permanent computer interferenceThan when I gave the truck back to you guys to fix, You told me you re hooked it up and watched it himself, 6-timesjust to make sureMy last offer before I vent my concerns to anyone or everyone who can read or will listen, is the cost of touchscreen reimbursed plus the you wrongly charged without my signature or authorizationIf you dont think this is fare Im prepared to demand for a full refund and compensation for lost time, and missed schoolIf this is not fare we will let someone else decide
Final Business Response /* (4000, 21, 2016/01/22) */
The warranty for your headrest system is 3years/36,milesIf any component of the system is not working properly it will be repaired/replaced at no cost to youYou stated in your previous reply, that DVDs are only playing 50% of the timeThe system should be working 100% of the time and if it's not, then that is what the warranty is forYou may call me (Catherine) directly at *** to discuss the warranty so that your system is working properly
Final Consumer Response /* (4200, 24, 2016/01/25) */

This car was a with 187,miles on it when it was sold. That does not qualify it for any State mandated warranty. This car was sold "as is" without any warranty There was no extended warranty purchased for this car. We would be willing to do the repairs
necessary at a discounted rate. If that is a viable option Nate can be reached at ###-###-#### to set up an appointment

Initial Business Response /* (1000, 5, 2015/11/25) */
Hello ***,
Thank you for bringing this matter to our attention
All leather interior installations from Automotive Concepts are covered with a 3-year/36,000-mile warranty
Would you please provide your vehicle information
(Year/Make/Model) so that we can pull accurate service records
Also, would you please clarify what you mean by spare leather
Thank you and we look forward to resolving your concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */

We have found a winter cap and a veteran's beret in the car and will mail them back to the customer. We will also refund the customer $to repair his radio

Not having received response to date, called GM Jeremy *** to get AC Motors' perspectiveMr *** indicates that AC Motors has been working with Ms *** consistently since purchase to help resolve vehicle issues, and address her concernsHe says her first two service visits to Morrie's
Cadillac were covered under her warrantyOn a third visit to Morrie's, part of her concern was that Morrie's would not provide her a loaner car, because she was under Mr *** says he contacted the warranty provider to see if they could help with this; AC Motors ended up providing loaner car for several weeks while car was being worked onHe says the warranty company also made an exception, and agreed to cover a non-covered repairMr *** says AC Motors' understanding is that vehicle issues have been addressed, and that it feels it has worked with Ms *** in good faith since her purchase by facilitating conversation with her warranty provider, and by providing a loaner where she may not have otherwise been able to secure one during repairs

Response received via e-mail to Revdex.com, 7-31-17: The customer purchased a 2005 Audi A4 with 112,725 on it May 31st.  This car was sold as is with no warranty from AC Motors.  However the customer did purchase an extended service contract from us.  The customer brought it in for...

service work July 7th for the problem described.  The problem was fixed and the customer picked up the car.  Please let me know if any other action is required. Thanks,Jeremy [redacted]Ac Motors###-###-####[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 6, 2015/12/18) */
Mr. [redacted] purchased a 2007 Toyota Camry from AC Motors on October 21st 2015. At the time of sale the car was eight years old and had more than 75,000 miles on it, which makes the vehicle an "AS IS" purchase.
When Mr. [redacted] purchased...

the Camry he was informed that the car had no implied warranty and signed the "As Is" agreement.
Mr. [redacted] was offered a choice of four different extended service plans and had the choice to decline all of them.
He decided to purchase an AllState 3 year/36,000 mile plan with a $100 deductible.
He was in no way forced to buy this warranty and he has the option to cancel it at any time for a refund.
If Mr. [redacted] would like us to fix his car, we can facilitate the claim with AllState and additionally offer to waive the $100 deductible fee that would apply to Mr. [redacted] upon completion.
At AC Motors we take pride in all of the used cars we sell and pre-inspect them to vet any problems. Unfortunately used or new cars need maintenance from time to time which may not be foreseen at the time of purchase.

The person writing this complaint is not the person who bought the vehicle. Her son is the buyer and he went to jail shortly after this purchase occurred and is to remain in jail for a extended period. The son came to us and asked us to help him finance a Suburban. He put $2500 down and We helped...

him get a loan. He never made any payments on the loan and the bank made us buy the vehicle back. The mother of the customer brought the vehicle back to us as a voluntary repossession and it was missing the rear 3rd seat and the wheel and tires. They put on some very old wheels and tires. The missing equipment was valued at over $3000. She demanded her down payment money back but she refused to acknowledge the missing equipment. We told her to bring the missing equipment and we would refund the down. Now she claims the odometer has been tampered with.

Revdex.com spoke to customer 7-31-17, 3:30 PM.She confirms that repairs were done and vehicle seems to be running better now, but adds that she feels the vehicle should not have been sold in this condition.

I am rejecting this response because:   Auto Concepts totally LIED on the mileage.  United Auto Loan ran an audit on the mileage which was fraudulent & lied about.   United Auto voided & nullified the contract altogether.   Besides that, thre was no 3RD seat in the auto & I have a police report of the damage done to the tires & the rims. Therefore it was not a $3,000 estimate according to the New Hope Police Dept. on the night they came December 30, 2016.  Therefore this is unacceptable when they fraudulently messed with the mileage !    [redacted] did make a payment on the vehicle & that was returned to him in a check.        Sincerely,[redacted] ###-###-####.

Initial Business Response /* (1000, 8, 2015/08/10) */
Hello [redacted],
It is unfortunate that your experience in resolving this issue has not gone well and that the issue is still lingering.
I have done some further research into the issue and what the cause(s) may be. The next recommended course...

of action to take is disconnecting the remote start system so that each of the issues can be isolated, identified and addressed. To setup an appointment, you may contact me directly at (763) [redacted]. ~Catherine
Initial Consumer Rebuttal /* (3000, 10, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told this would cost me $100.00 it is not mentioned if cost is still that. Also AC has disconnected the remote starter 4 times each time my vehicle has been left at place 4-5 hours with no resolve. I am asking that the dash is removed and wiring rechecked. The popping noise is resolved another place replaced my AMP. The issue is my running lights are not working properly, when suv alarmed the park lights should come on but instead the running lights come on but are not coming on when running lights should be on. The running lights were working properly before having AC install remote start. I have had to replace headlight bulbs 6-7 times and have only had the suv 8 months. I am asking that AC check the wiring. Also the batteries in the remote are going out every month one remote has stopped working, even though batteries changed. I would like to know the cost to replace the defective system with a properly wired working on.
Final Business Response /* (4000, 15, 2015/08/31) */
Hello [redacted],
Please Nathan at (763) [redacted] to schedule a time to have a completely new remote starter installed in your vehicle. This work will be performed at no charge to you.
If you have any other questions or concerns, you contact me directly at (763) [redacted]. ~Catherine

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr. [redacted] came to Automotive Concepts to obtain financing for the purchase of a vehicle. Mr. [redacted]'* application was submitted to four banks ([redacted] (aka [redacted]), and [redacted]) on...

June 17th, 2015. No other requests for an auto loan were made by Automotive Concepts after that date. Please understand, that when an applicant is denied the extension of credit by a lending institution, that the lending institution is required to send a notice to the applicant citing the reason for their credit decision. Automotive Concepts does not have control over the timing of when these lending institutions send out the letters the letters may sometimes arrives several weeks after the application is submitted and denied. Please accept our apologies for any confusion this may have created. If any further clarification is needed, or any questions remain, please contact us so they may be addressed.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Reached GM Jeremy [redacted] by phone (6/6, 5 PM) to get business response. Mr [redacted] says that the customer purchased an '05 Ford with about 88,000 miles on it. The truck was inspected prior to sale, but the miles on it designated it an "as is" purchase under Minnesota Used Car Warranty Law. He says...

the truck went from MN to CO with no issues, but Mr [redacted] reported about a week later that his brakes had gone out. Although the truck was purchased "as is," AC Motors made arrangements to pay for half the brake repairs on a goodwill basis. Mr [redacted] says AC Motors will not be able to offer further assistance at this time.

Mr. [redacted] purchased a 2007 Audi A6 with 107,787 miles on it September 12, 2016.  At the time of purchase he was informed that the car was being sold "as is" without a warranty.  He was also informed he could purchase an extended warranty and he declined the warranty and chose the "as is" option.  Mr. [redacted] went on Ac Motors Facebook page 2/22/17 to claim that Ac Motors somehow hid prior damage to his intake and demanded that it would get fixed at no cost to him. In his on line review he claimed that the repair would cost $3,300 to fix.  We informed him that we would be willing to do the repair at a discounted rate of $1,700.  That was not acceptable by Mr. [redacted] so at this point there is nothing else Ac Motors is willing to do.

We have called the customer to apologize about any misunderstanding in the process of filling out a credit application.  We have also corrected our employee process in gathering the information needed.

The car in question is a 2005 Audi A4 with 103,217 miles.  This car does not qualify for a 30 day warranty because of the age and miles.  The car was sold As Is.  Option 1: We would offer the customer a discounted rate if they wanted to bring it to our shop for repairs....

Option 2: The customer would trade the car back in for another car with us.